Luminess Air
Reviews and Complaints

Customer Number: 2832747
This was one of the WORST calls trying to get a Return Authorization Number. The first lady I was talking to Laura, ended up connecting me to a recording asking me questions and then offering solutions which I didn't want. I repeated 25 that I just want to return the unit but kept getting a recorder. I then called back and talked to Ginger who FINALLY gave me return info with all kinds of instructions. I was told it would be 4-8 weeks before I would receive a refund after they received the unit back.
I am returning this as the coverage I got after trying this unit for 2 weeks was not what they show on TV. I was never able to get adequate coverage and related all this to the representative who then was badgering me to try their better coverage make-up which I had to keep refusing 20 times before I hung-up. I contacted my bank and they said if any further charges come through from them just to call and put in a dispute and they will get my monies back for me.

I purchased the Luminess Air kit. I did not like how the make up lacked coverage and also looked like a clown at the same time. When I called to ask to return it the order number that I gave them from my confirmation email was not the "right order number." They did not have my name, address or phone number in their system despite it being on the emails that they sent me. When I received the system a few of the makeup bottles were broken so they sent me new ones... but I don't have any information in their system... funny how that works. I'm still trying to get it taken care of but at this point they refuse to let me speak to a supervisor or manager. I'm currently trying to go though the representative that I purchased the product though to see if she can get it taken care of.

Original order was billed on personal Credit Card, and cancelled on recurring shipment. Credit Card was cancelled, and later discovered a charge on my personal checking account number which was NEVER Provided to Luminess! This is ILLEGAL and FRAUDULENT activity punishable with imprisonment! Have filed with authorities!

FRAUD, FRAUD, FRAUD!

DO NOT DO BUSINESS WITH THESE CROOKS!

I called about a month ago and returned my airbrush system and requested to get off their membership system and they still charged me without refunding anything. I was originally told they'd refund me the money I was charged after the trial offer and that I could keep the make up (not that i'd be needing it because I returned the system). I returned it by the date the person on the phone told me I had to and I read about their reshelving fee (which my new charge was certainly more than). I will be calling again when the lines are open.

I received the system and wanted to return it and was told that I should try it before I returned it, which I did not want to do. So the representative extended my trial period instead of allowing me to return the product when I called. So, then as required, I contacted Luminess in order to get the return information in order to return it after my extended trial period and could not get through, leaving a message to get a return call which I did not get, therefore I kept calling until I reach a representative in order to get the return information. Since I was sent 2 systems, I returned both systems and have once again been charged a fee. This all started at the end of December, and I was charged another direct purchase charge to my bank account by Luminess in May. I made an impulsive purchase and tried to return it. The sales practices of this company are not customer friendly, I did not use the product and returned it as required. I will be disputing all of the charges to my bank account and will fight for my right to be refunded the charges made by Luminess.

I ordered a trial membership that I quickly cancelled well within the 30 day time frame. So a few weeks later i am missing monies from my account and sure enough Luminess Air took 2 different large charges out ! I called spoke to a woman who assured me this was a mistake and i would be refunded entirely, she also tried to sell me more makeup which i totally declined. A few days later i received my refunds, truely thought this was the end of my Luminess Air Nightmare but in fact they charged another amount now $46.00 so I called and a extremely nasty Woman was by far helpful and never even asked my name to lòok at account and told me there was no supervisor or manager to assist me! This company are Scammers DON'T GIVE THEM
YOUR CREDIT CARD

Called and spoke to a Jay on 4-26-18 at 2:25pm. for account# 2645687. Canceled the club offer and was told the $53.94 would still come out of checking account on May 6th. & June 6th. for the remaining balance of my original order. He also told me to write Return to sender on the package I got for the refill "that I did not order" but he explained it was part of the club. I lessened to the different options he gave me and still canceled. The money $53.94 was taken out of my bank for the May 6th. payment BUT they also took on 5-14-18 $36.72. this was not to come out since I opted out of the club per Jays statement that I could. This has caused my bank account to be overdrawn by $23.38. Correct this mistake by Monday afternoon. I will go to the bank on Monday when they open to let them know of the problem.
If I am charged an overdraft fee I will expect reimbursement for that charge.

I ordered luminous products in February and never received the products. I then filed a complaint. The order was supposedly re-shipped. I was then told Fedex could not find my address, which is ridiculous since I get orders from FedEx all the time. . Since I used a gift card and threw it away I do not have the card. I was then told a check would be issued to me in 2 weeks that was last month. today I was told the company does not issue checks.

I am contacting the better business bureau and the attorney generals office.
I will not go away

send me the products or send me a check or money order

Customer ID - 2586625
Invoice # - [protected]
Packing List Order # [protected]
RA# [protected]-022018

I purchased Luminess for the Introductory price of $19.99. I sent the product back because it did not work well with my complexion. I called and was given a RA # and was told I it had to arrive in their warehouse before 2/22/18. So I sent it back two weeks before that date. I was charged $44.00 additionally the next month. I called and they removed the charge. However, I didn't think about it again, because they removed the charge. I looked at my account the other day and they have been charging me the $44.00 every month. I called them and they ask if I had a tracking # for when I sent the product back. I told them that they gave me a RA# and did not tell me to make sure I got a tracking #. They proceeded to tell me they never received the returned product in their warehouse. If they never received it, it would have come back to me. They refuse to give me my money back and I am taking this further up the chain. I am a single woman, struggling to make ends meet and do not have money to give away to Luminess.

I ordered the kit and somehow was charged $50 for a $19.99 30 day trial. When it arrived it had leaflets in the box stating that the free gifts were on back order and they would ship them as soon as they could. Well, its been almost 2 weeks and still no free anything ! I called to cancel and return and all I got was pretty much an argument about wanting to return the junk. The airbrush sucks and the makeup is outright horrible. My makeup looked better applied with a makeup sponge. Nothing but a complete scam and ripoff. I've contacted my credit card company and stopped payments and also contacted the BBB and will keep on contacting people until I get a full refund. If they don't give me the entire $50 back then they aren't getting their junky kit back, ill donate it to the local dump.

This company is scamming people, they do not mention that the charges for the product and the shipping are going to be charged every month and then they put it on my card without authorization. Their argument is that they have in the terms agreement, if the product cost is divided into 3-4 parts that should be mentioned upfront. On calling them they have the audacity to say they will place another charge and they can give me a discount on it. I am calling my credit card company and blocking them. read a lot of complaints below and they all mention that ridiculous charges are being charged to people's credit card. Action needs to be taken and the company needs to be shut down!

When I asked to return the product they point blank refuse it, these are offshore companies.

In December 2016 I ordered an air brush system for 19.99 with no mention of 39.99 being added to my credit card every month for the next four months. Since this was a gift, I gave up the option of returning it, and found extra charges on the invoice. This company needs to be put out of business.It is shameful that people don't realize that a friendly gift can cost hundreds of dollars in the long run, especially someone like myself on a fixed income.

2564845
I received the "TV Offer" weeks after I placed order. Tried it a few times everytime, my makeup look hard and had cracks. I was promised "FREE GIFTS" per Customer Service there are no free gifts. False Advertisement. Offer states no where on site 25% restocking fee. nor at customers cost return shipping with Insurance. Then call Luminess back with tracking information. Basically I am not getting any money back and no "FREE GIFTS" This is called False Advertisement. This is information the Better Business Bureau of Texas needs to know about.

I am sending back entire kit, well not with "FREE GIFTS". I want a full refund including cost to ship back this Scam.

I purchased a lameness air unit in June 2017. I love it. The problem I have is the spray throttle will not spray right. I have to pull the switch back And forth for it to spray. This has just started in the last 4 times I have used it. I clean the unit as per instructions and I make sure I have everything back in the right place. Can you tell me what is wrong? My order # was [protected].
Dorothy Rhea
2120 FM 21
Pittsburg, Texas 75686
[protected]@gmail.com

The makeup that I had purchased didn't go on as it said on television. Part of the motor stopped working. I want to try the new system. I don't want to have to go on TV or go to the newspaper or put it on Facebook or anything else that this did not work properly. Okay I tried to make this complaint about Luminess and it's telling me I don't have enough words so I'm just going to say over and over and over and over and over again the makeup is bad the makeup is bad the makeup is bad the makeup is bad I want to try the new system because I have had other people try it and it's very disappointing.

I ordered a luminess test kit for my wife. and noticed afterwards that my account was billed for at least 2 more times. they even probobly shipped their substandard product to my florida address where I only spend time once or twice a year.

I e-mailed them in august and requested them to stop sending their unwanted product a refund but to no avail. I just received another charge in october but I desputed the same now!

Following the details :

Order confirmation #[protected]
Please print and keep this for your records

1. your address information
Billing
Peter von albedyhll,
622 sw 1. lane,
Pompano beach, fl 33060 usa
[protected]
Shipping
Peter von albedyhll,
C/o property keepers mgmt 1350 ne 56th. street - suite 180,
Ft. lauderdale, fl 33334 united states
[protected]
2. your payment information
Credit card type:master card
Credit card number ending with:4745
3. your selected products
Sku product name trial price shp qty total
Lc-400bw legend airbrush system black & white kit features, system and complete airbrush makeup starter kit mentioned below in your personalized color kit. with your order, you will receive free bonus gifts. kit also includes dvd and instruction guide. $19.95 $0.00 1 $19.95
Skskn-25-md new starter kit silk.25oz - medium $0.00 $0.00 1 $0.00
Free-cap free no spill stylus cap $0.00 $0.00 1 $0.00

Subtotal: $19.95
Taxes + fees: $5.46
Trial total: $25.41

I requested to cancel after noticing that they charge people over $500 for an airbrush you can get off Amazon for less than $40. This company was emailed and several calls to cancel the order took place all ignored. I received an email statin gthe understand my concern however no cancelation. They refused to cancel this order or refund my funds in writing. I am contacting the Customer Protection Agency and the Attorney General in my state. These business practice violate federal and state laws.

I have asked that Account be cancelled but they never have and keep sending me products I don't want and charging my credit card! All I want is for my account to be cancelled immediately!

My name is :Tammy Harlow
My email address is: tammy.[protected]@outlook.com
I looked for an account number but can't find one but the company is Luminous Air.

Thank you

I did not authorize additional charges or shipment, I did not ask to be in their membership, I have contacted my bank and will contact my lawyer, you cannot charge anyone without authorization for additional shipments very un happy, please refund money you have taken from my account, did not like products and wish to be removed from emails and any shipments from this company, not satisfied.. Thanks

SCAM SCAM SCAM Purchased on June 20, 2017 Cust # 2434147

I saw ad on TV saying $19.99 + s & H for trial offer of this make up. When package arrived it said I was in their club and would now pay 4 more payments of $49.99 ($200.00)

I did not want any more of their makeup so called to cancel "their club membership". IF I did not join their club then I have to return what I paid $25.? for.. I bought AIR allright Luminess or not.

This scam has to be illegal .. I rec'd nothing for $25+. Now I have to pay to ship it back to the crooks.