I had smart energy today install 24 solar panels on my shop roof after they determined the panel could be installed there. they did all the permitting and installed the panels and everything was working fine until the winter when it snowed, and my shop roof started leaking. I investigated and found the support they screwed into my roof were cutting into the metal. I tried to get ahold of the company but was told it went out of business. I took off the panels and had my insurance company come and see if they would cover the damage, but they told me it was from installer error, and they could not cover it. I finally found out that solar energy today Inc, had merged with LUMIO, so I called them and filed a damage claim and after 3 months of me calling back they finally said they would fix the damage and had turned it over to some other department and were waiting for the insurance to do the work. My shop is still leaking, and I don't know what recourse I have to get them to fix my roof and ground mount my panels. They were supposed to a high rated Company. NOT
Claimed loss: $30,000.00
Desired outcome: Fix my roof and ground mount my panels
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Lumio has Led me to believe they would fix my shop roof, but so far nothing has happened. Except more damage to my shop from having a leaky roof.