Lumio
Reviews and Complaints

7/27/22: I was approached by a rep from Lumio & after she answered a few questions I agreed to a meeting w/ a sales person. I met w/ the sales rep & loved what they were telling me. He took the time to answer all of my questions & go through the contract with me as well. I was excited about getting solar! We discussed the next *** would be expecting an email to set the appointment for a tech to come by to survey the home. I let him know my schedule was tight & there would be no access to some parts of the home because of construction.8/1/22: I receive an email in the AM with a 6-hr window for the tech to arrive & to respond to the email or call if there are issues w/ this. I responded & with my specific schedule but did not receive a response. I decided to call before the end of the business day to make sure this information had been received. It had not & I had to wait for the rep to contact my salesman so he could contact me. He changed the *** received an email confirming this but not noting the limited access 8/2/22: A tech showed up around 9am, after my appointment had been set for 8/3/22 at 6pm. I was not home, I could not respond. I decide after this much miscommunication I wanted to cancel my contract. I called & the rep assisted me w/ where to find the info to cancel my contract. I do as she says & cancel my contract via *** I received an email confirmation the cancelled contract at 9:42am, 8/2/22.8/3/22: The same tech shows up at my home again around 10am & speaks with my bf who tells him the appointment was changed & to contact his people. He continues to ask more questions that my bf can't answer & tells the tech to reach out directly. At 6:30pm the tech shows up again & I'm not home. My security camera goes off soon after & I see the tech with his ladder on the *** parked in my driveway. He did NOT have permission to be on my property, much less to set up to climb on my roof. I contacted my rep immediately.

On June 21, 2022 we signed a contract with Lumio to go solar. We did the loan process and everything. Here we are August 8, 2022 and still have yet to have our solar installed. We were told by our sales team and their regional manager 34 panels, a generac, all new breakers and breaker boxes, and a 1k incentive bonus all within 30 days. Here we are August 8th and only have 15 panels, none of the electrical complete, no generac, and 19 panels short. *** solar hasn't even been turned on! *** electric company has everything done on their end and they are just waiting for Lumio to get it done! We call, no answer or call back. There is no 24hr customer care number (just mon-fri business hours)and they have yet to complete the project before first loan payment is made. They were supposed to be here today August 8th to shut off all power for 8 to 10 hours and have not shown up. No one bothered to call us. I had to call and find out what was going on. And just as I suspected ANOTHER excuse! Saying there was no generac(generator) available in warehouse. This has happened every time we inquire why the job isn't finished. They scheduled for August 17th to finish installing the full amount of panels as they had already scheduled a month ago but never showed and yet had another excuse. All of these things, which we were promised IN OUR CONTRACT by LUMIO have not been done. They have repeatedly dodged phone calls , don't communicate or call back, nor do they even bother to email back within a timely manner. When we call the 800 number they tell us to get with our Reps. *** Reps tell us to call the 800 number. It's just a unprofessional runaround. We are not yet to date out any money other than the cost of a hotel for today to stay because they said they'd be here to do everything and we wouldn't have power. Hotel with 3 dogs and 2 kids is non refundable. I have no idea when they will actually come to finish the job but our first payment is set to come out of our account soon.

Hello, On April 10th, 2022, one of Lumios sales agents, ***, came to our house to sell their solar panels. He presented to us the financial benefits of having solar panels and told us that Lumio was going to take care of the whole process of installation and explained that our electricity company, *** Cooperative (***), was going to buy our extra electricity and instead give us credits for when we're not producing enough energy from these panels (fall and winter seasons). Now, the major complaint we have is the misleading information we were given regarding the Buyback Program. Initially, we were told by *** that as part of the process, *** was going to buy our extra electricity generated by the solar panels and he NEVER mentioned about any third party company for the Buyback Program. Its been over 3 months that we have had the solar panels and we're still getting bills from the *** for over $100 every month (which is quite contrary to what we were told by ***), in addition to the monthly cost of the solar panels. We decided to call Lumio to inquire about this issue and they replied that we haven't been registered with a Buyback program which would require them to do a credit check on us again (which interestingly enough *** had ran a credit check on the very day we signed the contract). The representative gave us a list of the Buyback Program companies, and after doing our research NONE of them offer any service in our area, ***. Based on the Lumio representative, now we are on our own to sort out this problem.Clearly, we were given false and misleading information by Lumio salesperson just to convince us to buy their product. Now, we are stuck with these solar panels which basically are doing nothing for our home. What is happening now is that we are paying for solar panels that are not taking care of our electricity bills. This whole process is looking more like a big SCAM than a genuine service.