Lumio
Reviews and Complaints

7/27/22: I was approached by a rep from Lumio & after she answered a few questions I agreed to a meeting w/ a sales person. I met w/ the sales rep & loved what they were telling me. He took the time to answer all of my questions & go through the contract with me as well. I was excited about getting solar! We discussed the next *** would be expecting an email to set the appointment for a tech to come by to survey the home. I let him know my schedule was tight & there would be no access to some parts of the home because of construction.8/1/22: I receive an email in the AM with a 6-hr window for the tech to arrive & to respond to the email or call if there are issues w/ this. I responded & with my specific schedule but did not receive a response. I decided to call before the end of the business day to make sure this information had been received. It had not & I had to wait for the rep to contact my salesman so he could contact me. He changed the *** received an email confirming this but not noting the limited access 8/2/22: A tech showed up around 9am, after my appointment had been set for 8/3/22 at 6pm. I was not home, I could not respond. I decide after this much miscommunication I wanted to cancel my contract. I called & the rep assisted me w/ where to find the info to cancel my contract. I do as she says & cancel my contract via *** I received an email confirmation the cancelled contract at 9:42am, 8/2/22.8/3/22: The same tech shows up at my home again around 10am & speaks with my bf who tells him the appointment was changed & to contact his people. He continues to ask more questions that my bf can't answer & tells the tech to reach out directly. At 6:30pm the tech shows up again & I'm not home. My security camera goes off soon after & I see the tech with his ladder on the *** parked in my driveway. He did NOT have permission to be on my property, much less to set up to climb on my roof. I contacted my rep immediately.

On June 21, 2022 we signed a contract with Lumio to go solar. We did the loan process and everything. Here we are August 8, 2022 and still have yet to have our solar installed. We were told by our sales team and their regional manager 34 panels, a generac, all new breakers and breaker boxes, and a 1k incentive bonus all within 30 days. Here we are August 8th and only have 15 panels, none of the electrical complete, no generac, and 19 panels short. *** solar hasn't even been turned on! *** electric company has everything done on their end and they are just waiting for Lumio to get it done! We call, no answer or call back. There is no 24hr customer care number (just mon-fri business hours)and they have yet to complete the project before first loan payment is made. They were supposed to be here today August 8th to shut off all power for 8 to 10 hours and have not shown up. No one bothered to call us. I had to call and find out what was going on. And just as I suspected ANOTHER excuse! Saying there was no generac(generator) available in warehouse. This has happened every time we inquire why the job isn't finished. They scheduled for August 17th to finish installing the full amount of panels as they had already scheduled a month ago but never showed and yet had another excuse. All of these things, which we were promised IN OUR CONTRACT by LUMIO have not been done. They have repeatedly dodged phone calls , don't communicate or call back, nor do they even bother to email back within a timely manner. When we call the 800 number they tell us to get with our Reps. *** Reps tell us to call the 800 number. It's just a unprofessional runaround. We are not yet to date out any money other than the cost of a hotel for today to stay because they said they'd be here to do everything and we wouldn't have power. Hotel with 3 dogs and 2 kids is non refundable. I have no idea when they will actually come to finish the job but our first payment is set to come out of our account soon.

Hello, On April 10th, 2022, a Lumio sales agent visited our house to sell their solar panels. He highlighted the financial benefits of solar panels and assured us that Lumio would manage the installation process. He also mentioned that our electricity provider would purchase surplus electricity, crediting us for less productive months. However, we were misled about the Buyback Program. We were informed that our provider would buy excess electricity without mentioning a third party. After three months with solar panels, we still receive bills over $100 monthly, plus the panel costs. Contacting Lumio, we learned we weren't enrolled in a Buyback Program, requiring another credit check, despite one done at contract signing. Lumio listed Buyback Program companies, but none serve our area. The Lumio representative left us to resolve this, contradicting the salesperson's assurances. We feel deceived, stuck with non-beneficial solar panels, and suspect a scam rather than a service.