Lumosity.com / Lumos Labs
Reviews and Complaints

I heard from them in 3 days. Got it resolved okay. Just wait a little but more.

Sorry for the trouble, Mark W K! It sounds like you may have used a promotion link that had a login token for another account. This would explain why you were logged into an account other than your own -- which I can see is still on a free trial -- when you purchased a subscription. Subscriptions (except for monthly) are fully refundable within 30 days, especially in cases like these. Just contact our help desk with the date you purchased the subscription and the last name and last 4 digits on the card you used to purchase this subscription. Here's a direct link to the help desk, just click "submit a request" to request a refund: https://help.lumosity.com/home

Why do they hide their prices? I guess I'm not surprised, seeing as how they had to pay $2 million to settle FTB's lawsuit regarding their deceptive business practices. Wow, based on everything I read in this complaint, I am staying far far away from their website. I cannot trust a business seemingly formed on a foundation of lies and false promises, all while bilking unsuspecting consumers out of millions.

https://www.ftc.gov/system/files/documents/cases/160105lumoslabscmpt.pdf

From FTC's website: Lumosity to Pay $2 Million to Settle FTC Deceptive Advertising Charges for Its “Brain Training” Program https://www.ftc.gov/news-events/press-releases/2016/01/lumosity-pay-2-million-settle-ftc-deceptive-advertising-charges

I need a direct email address for someone at Lumosity (staff) I have emailed you 4 times and had no response at all. I need to contact you urgently! Also what does "solved" mean when it is next to my messages to you.

I keep getting charged after I canceled and I try to re cancel but they dont return emails or phone calls. How conveint. They have also disabled the "delete" account button.

No me sale Lumosity en ESPAÑOL y tengo dificultades en abrirlo.
Yo pagué por dos años a partir del 10 ? de mayo de 2015, pero me sale información mía de hace 5 ? años, cuando lo suspendí,
espero que no haya confusión. Por favor chequee mi cuenta.
Gracias

I came, I paid, and I got screwed. I signed up for a lifetime membership. I use it rarely. But now when i log in I'm directed to some testing followed by an offer to go to my personalized training program. When I click that I'm only offered several payment plans as if I weren't already a member. Disgusting.

no honey, it is not a scan .. But you clearly need to subscribe because i can tell that you are with really low IQ ;)

You are locked in for a year and cannot stop the monthly billing until the year is up. Everyone is talking about this online and not happy. If it was so good, they wouldn't need to lock you in. Lumosity will be gone in short order.

Luminosity is a rip off. The games start out fine...you complete the freebies, sign up (1 yr) and after a few weeks you noticed you're locked out of certain games...you're told to get these games again "sign up for the full version." I'm sorry, what was the years subscription for? I don't like the way they want you to carte blanche your credit card number. They're creating research on your dime...seems to me they should pay us.

I have an eight year old son with Autism. As the parent of a special needs child you are willing to go to any length and try anything to improve your child's ability to function as close to normal as possible. Very shortly after subscribing to "Lumosity's Family Plan", I attempted to cancel. I attempted many times via e-mail and through their customer service vehicles. They claim to have a money back guarantee. This policy is too short of a time and I believe it is abused by them at their own will. After many attempts, I finally got a response by e-mail. After 60 days of being a subscriber / member / owner of the software, They refused my refund. I'm #%$&@* for the money and, they have my credit card number. Do I want a company such as this to have my credit card number?
First of all their family and friends plan requires you email the invite to the other people and then set up each account which is difficult to navigate. Secondly if you invite your child to have an account you must set up an email for each whether you want them to have one or not. Then after further inspections of their material I find that it is NOT recommended for children. This company only wants your $100.00 and is nothing more than an adult Internet puzzle game. You may as well play Candy Crush or on of those Facebook games. Larry B.. EHT, NJ

That Lumosity is a SCAM!
I signed up hoping to try some of their supposed brain increasing capability games.
All I got were adds from them to unlock the next game! WtF is THAT all about?
Then I tried to start my supposed training session and the website put an overlay over my complaint message that made it nearly impossible to see what I was typing to lodge a complaint! Then there is this Hallie@Lumosity who responds to every email complaint. Nobody could physically do this, it would fall to a certain department with various employees answering those emails. Not once was I able to try any of those Lumosity games without a distracting unlock message from them!

I was receiving a lot of emails from them, too. I ended up unsubscribing. It quit!

Sorry for the trouble Frikee! However we do not sell or share our users' email addresses with outside entities. We've investigated if or how spammers are accessing email addresses used in accounts but haven't been able to locate a breach in our system. That's not to say spammers may not be able to find email addresses in another way, and we consistently work to make sure our members' information is secure. Again we're very sorry for any trouble this could have caused and if you'd like us to delete your account we can take care of it. Here's a link to our privacy policy, which we do adhere to: http://www.lumosity.com/privacy-policy

I cancelled my free 14 day trial period before the end of December 31st but my bank account was still debited on January 3rd 2019. I want my money back if not then I will have to notify Michael Finney of ABC local show 7 on your side of your scam... I also emailed twice but no answer so contact me at richard.likong7@gmail.com

Richard Likong

Thanks for contacting us Litta, and sorry for any confusion. All of our subscriptions (except for lifetime subscriptions) are set up with automatic renewal, which can be cancelled at any time. You can cancel renewal through your account pages after logging in. Here are detailed instructions: https://help.lumosity.com/entries/21762232-will-i-be-charged

Or, just contact us via the help desk and we can cancel it for you. Here's a direct link: https://help.lumosity.com/anonymous_requests/new

Just make sure you email us using the address linked to your Lumosity account.

i never signed up for automatic renewal. i did for one month trial and i disappointed. DO NOT CHARGE TO MY CREDIT CARD ANY MORE. Litta Glinert

Hi Nicholai,

Sorry for any confusion! When you subscribe to our site, you are signing up for a subscription with automatic renewal, which can be cancelled at any time. You can find this information on our Terms of Service, our purchase page, under "your account" after logging in and in the purchase confirmation we emailed you.

As long as your subscription renewed within the last 30 days you're eligible for a full refund. You can use this link to contact our billing department. https://www.lumosity.com/contact/billing

They'll be able to cancel your subscription, process a refund and give you any other account information you need. We respond to billing inquiries submitted through this form within 1 business day, so you should receive a response promptly. If you have other questions you'd like answered here on complaints board, just let me know.

Best - Hallie

STFU Sadders.

Hi Sadders - this is Hallie from Lumosity.com. I'm sorry to hear you had trouble using the site! We in know way want you to feel like we don't respect your privacy! We have a lengthy privacy policy to protect you and your information which you can see here: http://www.lumosity.com/privacy-policy

You should be able to unsubscribe from all emails by clicking the link at the bottom of any of them or you can use this link: www.lumosity.com/account/mail_preferences

Without looking at your account I can't tell you exactly where the disconnect was with canceling but as long as you're logged into the account you want to cancel you can cancel automatic renewal, or delete your account at any time through your account page: www.lumosity.com/account/edit

If you let me know your username I can look it up to see what happened. You can also always contact us through our contact page to request a refund or for any other questions: http://www.lumosity.com/contact/ask

Thanks and sorry again for any trouble! - Hallie

Don't fall for it, its a scam.

Spamfest! Scamfest! Fck themfest...

Use your brain...don't sign up for Lumosity...waste of time. Is nothing more than a marketing scam engine.

Ant btw...@Hallie...fck you! Bunch a BS.

They will sell your email to spammers instantly. FCK them.

We understand your frustration trex05! Just to reiterate to all Lumosity members, we do not sell or share our users' email addresses with outside entities. We've investigated if or how spammers are accessing email addresses used in accounts but haven't been able to locate a breach in our system. That's not to say spammers may not be able to find email addresses in another way, and we consistently work to make sure our members' information is secure.

I used
myname+lumosity.com@mydomain.com and today received this spam at this address today. I checked my spam folder, and apparently my address was sold to spammers long ago because I've been getting spam for as long as my history stays in place.

Most of the spam is for male performance drugs, but today's was for buying stocks.

my domain is the dot com of tryross
and my name is travis.

Sorry for the frustration ichris6! I just sent you a message, which should help :) Let me know if you have any questions.

Lumosity Is starting to extremely aggravate me. Hailey please respond to my message :/ or imma TAKE my money back

Hi LumosityUser, sorry for the trouble! There shouldn't be a problem deleting your account, but I can also take care of it for you if you let me know your username.

Just to reiterate to all Lumosity members, we do not sell or share our users' email addresses with outside entities. We've investigated if or how spammers are accessing email addresses used in accounts but haven't been able to locate a breach in our system. That's not to say spammers may not be able to find email addresses in another way, and we consistently work to make sure our members' information is secure.