Lyft
Reviews and Complaints

I have been driving for Lyft for several months. Last week, they had a promotion where you get a $50 bonus for giving a certain number of rides, and I was one ride short according to their app. However, I recalled that I had completed a ride last week that I did not get credit for, due to my new phone's touchscreen becoming completely unresponsive all of a sudden, in the middle of a ride (I tried rebooting it several times, but nothing changed). THus I was not able to tap "drop off" after dropping off the rider, and their system did not count it as a completed ride. I reported this immediately after it happened, and I was given a "bonus" to compensate for the amount I would have been paid for the ride, but it did not change the fact that the ride was not counted as being a completed ride - even though it was completed in every way - and did not count towards my ride total for the week, which left me one ride short of the $50 bonus. So I contacted their driver support on the Lyft driver app to chat with "Lyft Support", and time after time they ended and shut down the chat prematurely, before I had a chance to respond, or before the issue was resolved - causing me to have to try to bring up the "support" chat again, which takes an inordinate amount of taps and is not easy to reach, in the app. One time the "support" person ended the chat after a few minutes, during which I was attempting to type a response. Then later on, they just ended the chat without even responding, after seeing that I was unhappy both with their refusal to honor the ride as having been completed and also unhappy with how I was being treated by them. They also tried to frame the issue to make it more favorable to their point of view, and to make it seem like I was being unreasonable and had no case. They tried to say that I ended or canceled the ride, which I did not do. They tried to say that the rider canceled the ride, which he did not do. They tried to say that the ride was not given or completed, which it obviously was (why else would I have been compensated for it, after the issue happened and I reported it?). They could also easily contact the rider and ask him what happened and he could confirm that the ride was given and completed - I asked them to do this, but as usual, they gave no response. When you chat with any other "support" person in any normal company, they always ask you if your issue is resolved, they don't just close the chat. But with "Lyft Support", they first try to catch you unable to respond immediately and then take the opportunity to close the chat, then if that doesn't work, they'll give some response framing the matter in a favorable light from their point of view and then close the chat before you have a chance to respond... or eventually, at some point, if you keep trying to [go through the long process required to] contact them, they'll just stop responding entirely, and close the chat (with a message of "this issue has been resolved") without any discussion whatsoever.

I have now deleted my driver account.

I called a Lyft for my business partner and friend. The Lyft driver got their and couldn't find him. He then called me and cussed me out for not telling him they weren't their, when he was because I called another lyft driver and they found him. This is unaccepable. I was charged a fee and needs to be taken care of.
07/10/ 2020
I also called a Lyft driver at a seperate time and he coukdn't find the address I gave him. I don't know how you can't find someone who gave you an address to pick them up. Lyft needs to tell their drivers not to treat people the way some of them do. Also Luft had a deaf person driving a vehicle. Me and my friend were trying to ask him a question and he couldn't hear us. Thats not safe at all.

My mother and her husband are 92 and feeble. They live in retirement apartments and don't drive.

One of your drivers named Jeff drove them home from my mother's hair appointments on Friday 6/10 to The Gardens at Town Square., which is at 933 111th Ave NE, Bellevue WA 98004. . The ride request was from Dick Olsgaard, my mother's husband. This was in Bellevue Washington at around 2-3pm Friday afternoon 6/10.

The driver, Jeff, got into a conversation with my mother and her husband about them needing rides to get to church on Sundays. Jeff gave them his home phone number and said he'd take them, no charge. This is concerning to me and my family that we would have relatives riding with a total stranger and not have any statement of liability or responsibility due the facat that your driver would be driving them in off the record. I cannot imagaine that this is allowed as a policy for your drivers.

Please get back to me as soon as possible. I'm concerned about their safety.

Thank you,
Paula Schlosser (daughter or Rose Olsgaard)
paula.[protected]@gmail.com

Lyft is trying to obtain 100.00 from my account for a false damage report from my last driver Sheri. There have been no apology or my side heard. The driver has pictures of scratches on her window that she took in her garage. She has a dog business. Looks like hard scratches from her dog passenger, not from me a single mom of a disabled child.

the driver slammed on his breaks when i was behind him the jerk and tossed his hands in the air. so i passed him and he was still yelling at me... we came up to the red light at which point he got out of his car punching my window and trying to open my door... i noticed he had pulled into a drive way so i went by to make sure i had this license plate #. at which point he came out shooting what i think were BB's at my car. he was driving for lyft and had the stickers all over his car

While working, I spoke with Marvin Rolando Ecute-Ruano, who admitted to driving customers while intoxicated. I attempted to pass on this information at [protected] but was unable to speak with a live representative. Please email or call me for further information ([protected]@cityofpasadena.net) [protected]

Officer Acosta (Pasadena Police Department)

Ordered a Lyft and car came within 5 minutes. I was taking my dog to Village Animal Hospital and my dog was in a crate. I told the driver the address and told him to wait for me while I was in Village Animal Hospital for 5 minutes and I would need a return ride home. The driver said okay. When we arrive at Vet, I repeat to wait for me 5 minutes and I needed return ride. Then all of sudden he tells me he has another ride to take! My ride was not over as far as I was concerned I was paying for wait time and then a ride back home. He said he had to leave and just left me there! What kind of taxi service would won't complete a ride and then leave customer? The Animal Hospital did not have wifi for guests, so I was unable to get a ride back with Lyft. What type of taxi service will not accommodate a wait when it is paid wait time? Took me 4 minutes in Vet Clinic and I had to telephone another company to pick me up and wait another half an hour. Are you not allowed have a stop and continue a ride with Lyft? That is something every other Cab company does. Very disappointed. I got no receipt, so I had no idea what the Lyft Driver charged me and if it was correct.

Date of Incident:02/11/2020
#:HHR2281

I ordered Lyft for my daughter and she added that she is on crutches. She was coming through the gate and the driver saw that she was on crutches and walking to the vehicle and she drove off. I had to order another pickup so she could get to class. This is unnecessary. I understand that it is a time restraint on the driver, but driving is the whole point. But I see taking my money and having my daughter hop behind her car is better! Plus the weather is bad. I hope this person doesn't have a family member that needs extra attention and someone drives off and leave them... it doesn't feel good!

One of your drivers parked in one our private parking spaces yesterday, Tuesday, January 21, 2020. Her destination was a pet groomer down the sidewalk from our offices. We saw her on camera, went outside to ask her to move as this was a reserved, private parking space and we pointed out to the signs displayed which showed that it was a tow away zone for unauthorized vehicles.

Her response was to ignore us, take her dog out of the car and inform us that we could call the tow service because they would never get there in time before she left. She then shot her finger at us, told us to go f%$@ ourselves.

I use the both Lyft and Uber and am appalled that you have such a person representing your company with her Lyft sign displayed on her car. I do not know her name as she refused to give it but her car tags license number is:

UHY484

I would appreciate a response or call from Lyft regarding this matter.

Her actions are all on our security camera.

Today I requested a Lyft to work. He was in the wrong apartment complex first and when I tried to call and let him know where I was he went in the wrong complex again so I had to stand in the middle of the street so he could see me. I was 10 min late for work. His information John, Nissan Altima (Grey), KGK 4131 12/9/2019 and I would like a refund. My name is Darlene Moton #[protected]

Lat 2 Saturdays 11/9/19 and 11/16/19 at Players Sports Bar in Lauderdale Lakes, Fl., I called to get a Lyft driver and he never showed up. I was marked a no show and charged $5.00 cancellation fee. This happened twice. I am on a limited income and my money runs short every month and I keep a close budge of how I use my money. I was left stranded and someone had to take me home of of kindness at the sports bar.The drivers need to be more responsible and at least call the person they are looking for.

I requested a ride and was assigned driver Ahmed in a Hyundi Elantra license plate number CFZH997. The GPS showed he was in a side street about 4 kilometers from me. After 20 minutes he had not moved. I sent an email "Are you coming?" He answered "I'm stuck in traffic, it will take 30 minutes to get to you". 30 minutes later the GPS showed that he hadn't moved and was still parked in the same spot. I emailed 'either come or cancel the trip' - no reply. I cancelled the trip, called someone else that arrived 10 minutes later. Ahmed obviously was sitting somewhere waiting for me to cancel my request so he could get a fee for doing nothing. He should be fired.

Alot of people depend on lyft and when a driver confirms a pick up, they should not be able to cancel... Why are they even employed by lyft, business of giving rides to people that can't drive for whatever reason, and if they absolutely need to cancel the pick up, I feel that driver should cover the pick up they are canceling, whether it be finding another driver to cover it or just don't cancel period! Canceling a pick up leaves some people stranded especially when cancellation is done too close to the requested original pick up time... This is really not good for business and doesn't look good for the lyft company! Just my opinion!

I waited and waited and waited. I finally called the Lyft driver who claimed to have not seen my ride request placed thru the app when the driver missed the estimated pickup time. His excuse — first he told me he was on way to airport. Then he told me he had a passenger already. How is that possible!
There's no way to leave a complaint for him for wasting my time!

Two days ago in Philadelphia PA, I was in a high traffic zone and cars were just inching along. A man with a Lyft sticker in his car drove recklessly in the bike lane in order to pass other vehicles and get ahead in the line. He nearly smashed into me as he tried to cut in front of me. I had already let 2 cars in and really needed to get going, so I shook my head "no" at him. As I started to move he again tried to pull in front of me, he was so aggressive I had no choice but to let him cut in; I pushed the car horn to let him know he was too close. He stopped the car, got out, and started screaming and swearing at me. He then got back in his car and traffic moved along. This is his license plate # Pennsylvania KRH1560.

I am a lift driver in the DC area and I have had several issues with Lyft from safety, technical errors to payment issues. I will bullet them to make it easy.

1- Their phone support is a COMPLETE JOKE! Ironically, As I am writing this I've been trying to get through on the phone for over 30 minutes (31:50 to be exact) listening to these low quality classical songs on repeat which just deepens the frustration.

2- last night I tried to initiate an express payout, where I was told my bank is not accepting payout at this time and with out my permission or even my decision being considered at all, they automatically sent it to my bank (an old card which I don't use) which is my fault it's not updated but it still irritates me that I have to wait longer or do anything out of my normal routine and what they advertise because of a last minute error on their end. There was no warning before I hit payout and as soon as I did hit payout THEY DECIDED to send it to the bank option on my account. Whats even more irritating is seeing as to how I was prompted to solve this issue by adding a new card, which I did and still to no avail even after adding the new card as recommended.

So I decided to call, first, I literally was trying to get through for over an hour straight. I finally get through to (no disrespect) a call center where no one speaks English very well and I'm pretty sure they just run off a script. It felt like I was talking robots. To make it even worst, I was lied to. They told me that my bank had declined my deposit & to call them. I called them to confirm this info, and they said there's no record of them even trying to deposit to my bank account. Which leads me back to point one and that's why I'm calling back at this very moment to communicate this info.

3- the app can be so faulty. There was a period where the app would not connect with the pick up point at all. There was a ride where I picked up a complete stranger from the stadium had them in my car and everything and there's no record of me picking them up, I didn't get paid, and they where irate and drunk which put my safety at risk and there wouldn't even have been record of me having them in my car if something happened. After that, and learning about that malfunction, There where several rides where I had to circle the block with the customer in the vehicle just for it to say I've picked them up and show their destination.

4- Lyft app also seems to lack some positioning sense in the GPS system. I've had several rides where I've been cursed out by customers because Lyft gave me a ride in the opposite direction of where I was going on the highway or an exit, which extends the riders wait time and the blame falls on us. Like I am going 50mph west 2 miles from the next exit and Lyft will send me a request for a ride where their exit is right behind me going east. Not impossible to compete but that means the app may have told the rider I'm 2 minutes away but by time I get the request while driving, now I maybe 15 minutes away due to having find the next exit and then return to the highway to head east.

5- I think it's very inconsiderate that Lyft considers it a special earning or privilege to be told before accepting a ride or when accepting a ride where the passenger is going and it can cause conflict between the driver and rider. I mean if have to get to my kids by a certain time and I don't find out that a rider is going over an hour away until they get in my car and we start the ride, what am I to do in that situation? There's no way u can go that far in and get out without there being some sort of conflict and inconvenience to both me and the rider.

First I want to start with my name is Roxann Marshall and I was a Lyft driver I had my own car at first I got a car from a buy here pay I paid $1000 down and after 3weeks the engine gave out and I lost the car and my down payment and it broke my heart and I called and emailed every consumer report and they won because I didn't have the money to take them to court .So after I recovered from the panic attacks and depression I spiraled into. I started drivin with Lyft again through the Express drive program paying a $1000 a month but after about 2wks I was hit on the right side of vehicle on the highway a hit and run the driver of the hit and run over took traffic and drove away like he or she was a officer. I reported the accident to state troopers and Lyft and not long after I got notifications in my dashboard saying Lyft would be taking out a more out of my fares for insurance and such but then I started getting emails and letters from the rental company saying I owe them over a $1000 then I started get letters and emails about tolls from the rental company for hundreds of dollars mind you I have a sunpass sticker on the vehicle then I started getting notifications saying return vehicle immediately or the vehicle will be reported stolen after doing so I was billed for that week when I was not able to work only to find out days passed and the vehicle was just there and Lyft made a mistake but I still had to pay for that week but I didn't have the money and now they blocked me i don't have a job or car I'm stressed out and Lyft blocked me from working with them how could that be ok

I am a Lyft driver. I have discussed my concern that follows with Lyft support, both in writing and on the phone but to no avail. The essence of my complaint centers around Acceptance rate which is used to determine whether drivers are given distance information when a ride is requested. I find this valuable when determining my driving schedule. Until yesterday, I was over 90% but I'm now at 64%. Here's what occurred:

When I signed in yesterday morning on 10/30/19, I entered a destination that I needed to be at, at 9:00 in the "Arrive on Time" section of the app. I had (1) ride at 7:45 and that was it for the day. At 8:32, I was informed that I had missed a ride and my acceptance rate dropped to 79%. I did not see that ride and as a matter of fact, at 8:33, Lyft advised that they had not been able to find any rides for me and they signed me out of the app. When I brought this to supports attention, I was informed that once they entered the information that it could not be changed. I shared how ridiculous that I thought this was considering the above; however, I was told there was nothing they could do.

Later that day (after noon) there was a ride request and when I went to accept it, it said that the ride had been cancelled. so...I couldn't accept it but now, my acceptance rate fell to 69%. I called to speak with support but after I shared my concerns, the agent put me on hold for about 10 minutes and then the call disconnected! I called back and the agent put me on hold again but when he came back on the line, he said that the information couldn't be changed.

I have driven for Lyft for about 5 months and this is typical of my experience with them. I have concluded that customer (driver) support is non existant at Lyft.

Today around the time of 845 in baltimore maryland on 695 a driver who has a lyft sticker in her window was driving way under the speed limit, which i ignored and just drove the same speed behind her as i couldnt get over at the time. We then are approaching the highway and she speeds up and we are going with the flow of traffic, i myself sped up a little and turned my blinker on to get over to the left lane. The driver of this vehicle then slammed on her brakes to a complete stop on the middle of the highway, if i had been looking to get over i would of wrecked and made a bad accident, which would be ruled my fault but was not. She then flipped me off, with a passenger in the car as well, i kept my distance. She then was speeding down the highway, i got over to get away from her and then she got next to me on my right side and was swerving into my lane and almost caused another accident. I took a photo of this rude lady's plates and took a photo of her and in the photo you see her again giving me the middle finger. This is entirely unacceptable.