MagicJack review: Scam and cheating 159

Magic Jack LP
5700 Georgia Avenue
West Palm Beach, FL 33405
Contact: Russo, Peter
Phone: [protected]

ALso, file a complaint with the better business bureau in Palm beach. It worked for me.

I bought one 3 weeks ago and the device failed, after that I am getting this error 815: Broadband connection is not established, Invalid value for the 'Service Name' for this connection. So, I returned it hoping that the new device would work, but instead it's has the same message. I got on their live chat session with a tech and he said it was the internet provider's fault, but I called ATT and they said it was Magic Jack. Now ATT wants to change me $179.00 to come to my home and "maybe fix it", so talk about getting screwed!
If this damn thing worked it would be a great device, but I am very pissed off, because I've canceled my phone provider service with ATT. If you are going to get this you better have another phone or you will be screwed blued and tattoo'ed with phone service!

Signed:
"F"ing Pissed OFF!

DON"T BUY THIS PRODUCT!
JUNK, JUNK, JUNK
Being and American and wanting to give the little guy a break, I decided to give them a chance. 1st problem, no local area codes! 2nd problem; caused computer crashes, 3rd problem; stopped working all together! I spent 5 hours online with Live Chat, and in the end, they wouldn't do anything to resolve the problem. IF YOU WANT TO THROW YOUR MONEY AWAY IT WILL FEEL BETTER, thank buying this junk!
If you want to view the live chat thread, drop me a line I'll be glad to share with you.
D Ruelas
San Antonio, TX., 78251
dna336@yahoo.com

This is pure garbage...and theier "CUSTOMER SUPPORT" is a call center called "LIVEPERSON" with offices in Israel...
if anyone technical reads this, after about 45 mins with various reps whos English was interesting, I finally got them to tell me that the MJ uses ports 5060/5070...I opened up those ports on my Linksys router with the dedicated IP of my PC and the thing seems to work...most of the time...

You can tell crappy hrdware when the company 'upgrades' the firmware every week...there's VOIP services like this out there that blow it away...look around...

I only keep mine til the year end because I can't believe I'd ever see a refund...

in a word, my review would be: "DON'T"

Here's a good look at their tech support...

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Chandler'

Chat InformationYour Issue ID for this chat is LTK419069414347X

Chandler: Hello, how may I help you?

MJ USER: you can listen to me complain for a minute then answer a question please

Chandler: Sure, .

MJ USER: Why, when I try and log in to my account, which I've had for a long time, do I have to go through a page of ads, then I can't find my old homepage?

Chandler: Do you receive any error message?

MJ USER: no, it shows I'm logged in and sends me to a page that I can't get off of without buying something

MJ USER: I've been a client for a long time and am close to dropping you

Chandler: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):

Chandler: http://upgrades.magicjack.com/upgrade/upgrade.exe

MJ USER: thank you, but the upgrade will have NOTHING to do with my issues...

Chandler: That's the latest.

MJ USER: and that would have NOTHING to do with the web problem

Chandler: Just please run it.

MJ USER: Chandler, do you have a supervisor?

Chandler: [protected]

Chandler: That's the one.

Chandler: I can handle your issue MJ USER.

Chandler: No need to transfer you to my supervisor.

MJ USER: or is there a phone number I can call and talk to someone who's technical and knows what I'm trying to ask instead of typing about the upgrade every time?

Chandler: Please run that latest upgrade and if it won't work we will proceed.

Chandler: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.

MJ USER: you haven't listened to anything I've said so far

Chandler: I did listen, my apologies.

Chandler: Is there anything else I may help you with today?

MJ USER: yes, you can answer the first question I asked when you got here

MJ USER: instead of sending me unneeded firmware which I already ran a month ago

Chandler: Done?

MJ USER: why am I taken to an ad screen when I log in to my account online?

MJ USER: done?

MJ USER: what the heck does that mean?

Chandler: I believe your magicjack is not working fine. I will help you fix it.

MJ USER: send me a copy of this chat please to the email you have on file for my account

Chandler: Please bear with me. Rest assured I can fix your problem MJ USER.

MJ USER: and the name of a supervisor I can contact directly

MJ USER: you have shown NO ability to do this

Chandler: So you really want a supervisor?

MJ USER: YES

Chandler: Just let me do the fix first before telling that.

MJ USER: and a copy of this chat to my email

MJ USER: the fix has NOTHING to do with the website

MJ USER: read this carefully...

MJ USER: THE PROBLEM I HAVE IS WITH THE WEBSITE

Chandler: When you plug in the magicjack it redirect you to a website?

MJ USER: SUPERVISOR

Chandler: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

MJ USER: NOW PLEASE

MJ USER: AND A TRANSCRIPT OF THIS CHAT TO MY EMAIL

Chandler: One moment.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Dover'

Chat InformationYour Issue ID for this chat is LTK419069414347X

Dover: Welcome to the higher level of support.This is DOVER, and I will be assisting you on your concern today.

Dover: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you.

MJ USER: Thanks...the last person had no clue

MJ USER: While you're doing that, here's a quick idea of what I'm trying to do...

MJ USER: I wanted to logijn to my account to see if there was a DMZ list for porting the MJ through my new firewall

Dover: Okay

MJ USER: but as soon as I login I get a screen trying to sell me stuff and I can't get past it to get to tech questions

MJ USER: my simple question to the last genius was "How do I get to my homepage without getting stuck at the BUY ME!" page

MJ USER: I really don't think that's a firmware issue

Dover: PLease scroll down the page then click the " my.magicjack tehn another page will pop up..

Dover: MJ USER, I just want you to know also that porting number through firewall is not available..

Dover: MJ USER, can you please clarify what do you want to do with your account?

Dover: I just want to make things clear and correct

MJ USER: I have a brand new firewall...best Linksys out there...

MJ USER: my MJ, with the Linksys hooked up, is choppy...

MJ USER: therefore I wanted to see if there's a DMZ opening port for the MJ to run in

MJ USER: my other VOIP homepage shows the setup in 4 steps

MJ USER: but here is a mess

MJ USER: it should have nothing to do with firmware

Dover: I see

MJ USER: it has to do with the port MJ goes out on

Dover: MJ USER, i just wanmt you to know that magicjack must plug in to the USB port of your computer..

MJ USER: that port needs to be in a DMZ on this router

MJ USER: oh jeez...

MJ USER: do you even know what a DMZ is?

MJ USER: let me make this easy for you

MJ USER: 1. MJ into USB port

Dover: No MJ USER since magicjack will works once it is plugged in to the UBS port of your computer

MJ USER: 2. USB port to computer

Dover: Thank you MJ USER

MJ USER: 3. Computer to outgoing LAN

MJ USER: 4. LAN to firewall

MJ USER: 5. Inside of firewall there's a DMZ that the MJ must pass through

MJ USER: 6. the firewall needs to know what port the MJ operates on

Dover: I see

MJ USER: then I can set the MJ to run in the DMZ...get it now?

Dover: Yuo need to add the magicjack port 5060 and 5070 MJ USER

Dover: May I know what is your operating system?

MJ USER: THANK YOU...WINDOWS XP/WINDOWS 7 on a dual boot box...

Dover: Welcome MJ USER.. I just want to clarify so that I can be able to assist you properly..Thank you so much for full cooperation..

MJ USER: WHY ON EARTH DID IT WASTE 15 MINUTES OF MY LIFE WITH A 10 SECOND QUESTION?

Dover: I do apologize for that MJ USER

MJ USER: PLEASE send a copy of this to my email listed on file

MJ USER: and then please send me the head of technical supervision's name and access...they must read this...it's insane this took this long

Dover: I am very sorry but I am not allowed to do that MJ USER but nothing tow orry about, we do have our chat history here on our end and no need to do this all over again with other operator.

MJ USER: send me a phone number I can call please

Dover: We only do chat support here MJ USER.. I hope you understand me..

MJ USER: I don't

Dover: I apologize MJ USER..

MJ USER: I will paste this chat on every review site I can find

Dover: Okay..

Dover: I am doing my best here to help you MJ USER..

MJ USER: and there's no way you're in Florida

Dover: We are located here in Florida MJ USER

MJ USER: right...how do I block numbers on my MJ setup?

MJ USER: easy question

Dover: YES. magicJack users may register their telephone number on the National Do Not Call Registry.

Dover: Please visit: www.donotcall.gov

MJ USER: nope...that's useless...you cannot block calls from nonprofit organizations there

MJ USER: so you're telling me therre's no DNC database available to MJ clients?

Dover: That is for telemarketers MJ USER

MJ USER: I'm fully aware of what the DNC registry is...

Dover: At the request of many magicJack customers the " Do Not Disturb" option was removed. People were simply forgetting to unclick the option and were not receiving important calls.

MJ USER: so, let's say I havea harassing caller who calls me 10 times a day from "UNAVAILABLE"...there's no way to drop that call with the MJ?

Dover: Yes MJ USER..

MJ USER: so you took a useful feature out because some clients were idiots...lovely

MJ USER: so there's absolutely no way for me to screen or setup a personsl DNC or block/busy list?

Dover: Yes MJ USER..I am so sorry to inform you that..

MJ USER: I think that answer would be 'NO' in English...

MJ USER: you're telling me no way, right?

Dover: Yes

MJ USER: and you're also telling me there is no direct phone number I can call to speak to a rep, is that correct?

Dover: You are correct MJ USER

MJ USER: and you're telling me that the only way to conbtact MJ at any time of the day 24/7/365 is through this chat?

Dover: Yes, we do technical support for magicjack..

MJ USER: you're telling me there's no technical email source, correct?

Dover: Yes, you have to chat us here so that we can be able to properly assist you if ever you have an issue with your magicjack..

MJ USER: you speak of 'WE', are you an outside consultant?

Dover: You are now chatting with a supervisor and I used " we " in behalf of oyr company and all the staff of magicjack..

MJ USER: and your company is Magi Jack?

MJ USER: you are employed directly for Magic Jack and have no other IM clients?

Dover: Yes, you are correct

MJ USER: and you're located in Florida, in the call center run ONLY for Magic Jack?

Dover: Yes MJ USER..

MJ USER: and you are the full technical support for MJ?

MJ USER: and under no circumstances can be reached via telephone

Dover: Yes MJ USER.. we do technical support for magicjack..

MJ USER: and under no circumstances can be reached via telephone

Dover: Yes since we only do chat support MJ USER..

MJ USER: then how's a mass chat company like LIVEPERSON involved?

Dover: I am very sorry but I am not allowed to give you such information..

Dover: I hope you understand me

MJ USER: as I thought...

MJ USER: interesting, but LIVEPERSON shows nothing in Florida...

Dover: Thank you

MJ USER: I'll be calling MJ with the number I just found online and sending them a copy of this chat...thanks for all the help...

Dover: Thank you so much for full cooperation and understanding. I really appreciate it.

Dover: Is there anything else I may help you with today?

way
ne: nope...be careful of all that sun in Florida...

HAH incompetence abounds.

"a waist of money"

"OH BOY ARE THEY NASTY! THEY ARE NOT IN AMERICA, THEY HAVE NO CORPORATE OFFICE...NO PHONE NUMBER...NO HEAD QUARTERS. "

YMax Communications Corp.
223 Sunset Avenue, Suite 223
Palm Beach, Florida 33480
Telephone: [protected]
Facsimile: [protected]
Toll Free: [protected]

1If you are on dialup Dont use it.
2If you don't know a usb from a ps/2 Dont use it.
3If you can't spell Waste Don't use it.
4If you expect US based tech support from any company "dell included" Don't use it.
5If you licked the window on your short bus Don't use it.
6If you computer has one of those green or amber screens Don't use it.
7If you think having windows means you have something to keep the flys out How are you reading this and Don't use it.
8If you really expect unlimited US and Canada calling for 19.99 a year without any hangups at all Don't use it.
9If you really got rid of your hardline and cellphone, number 5 will probably apply to you

10 I use MJ and it works as expected. It's a slight annoyance when I start it up. I use my headset and microphone to talk through it. I loaned it to my mom and she's calling Germany regularly on it and has 0(zero for the 5'ers) complaints. My mom is on the verge of being a 5'er herself but she figured it out.

No it doesn't plug into the wall. no it's not meant to replace a hardline phone completely there are electrical and other concerns related to that. Yes it's handy. take a trip overseas and use it to check in. but above all if your a number 5 I need to know what was eating gilbert grape?

Beware from whom you buy a Magic Jack.

We purchased a Magic Jack from a distributor overseas for her to be able to call us and not break the bank. She used the product for about a month when the USB connector broke away from the actual devise. Since May we have been trying to get her a replacement. The distributor said they are responsible and Magic Jack says he is responsibile. So, I am out! I wasted time and money on their shotty product.

When I asked their help line for a contact to their exec office, I was told they do not know the information.

So buyer beware of Magic Jack!

A personal experience story with this product ... to let others know that Magic Jack Phone product's online ad is a lie.

Their online ad says " (quoted directly from their web site ...

"Use our Phone Service free for 30 days, make all the free calls you please. 100% Risk FREE - you pay nothing."

Magic jack web site ...http://www.magicjack.com/

My personal experience ... we ordered the Magic jack online and received it almost 2 weeks later, upon opening the product and reading the instructions we discovered that the product would not work in our area code. Apparently they have only gotten permission for certain area codes. So anyone who would have called us who lived in our area code (which is the majority of our family and our friends) would have been charged long distance just for calling us, and we would also be charged long distance if we called them. So I got online to find out what the deal was ... because their web site does not say anything about making sure your area code is available ... (probably buried in the small fine print somewhere) and I ended up chatting live with one of their rep's about the problem and he confirmed that we would be charged long distance, so I told him that we would be returning the product if that was the case, also he couldn't guarantee that they would ever get our area code available ... but that is not the real problem. The real problem came when I went to return the product.
To make a long story short THEY are saying we did not return it in time for the 30 expiration ... so we would not get a refund.
I could not understand when their ad says USE IT for 30 days free and we didn't even use the product let alone for 30 day free trial.
After finding the E mail saying we would not get a refund I went to their web site to talk to one of their reps through their live customer service chat ... The CUSTOMER SERVICE REP WAS adament we would not get a refund. Even after a long chat where I explained it all to them. "Policy is policy" is what she had to say.

We placed our order on July 14th ... and then we received an E mail on July 17th saying we had to return the product by July 31st IF we needed a refund. How is that a 30 day free trial?
I guess they don't know how to do math either.

"Buyer beware" ... just a warning for those considering ordering this product, like the old saying goes "if it seems too good to be true it probably is" ... phone service for $19.95 a year and full refund if not satisfied ... 30 day free trial !

Yeah right!

MJIC JACK IS JUST A BIG SCAM ! THEY TOTALLY SUCK AND OFFER NO SERVICE. THEIR WEBSITE LIES ABOUT A "LIVE CHAT #' THAT DOES NOT EXIST. HOW DO THESE GUYS GET AWAY WITH THIS?

as usual, it was too good to be true, i bought a magic jack and could not get it to work. I spent almost 12 hrs with the magic jack techs and all they could come up with is try using another computer or get a new magic jack from the vender i bought it from. it sure is a scam if you ask me.

I bought a magic jack and spent over 12 hrs online with their techs to no avil. Nobody knows anything. If those so called techs don't know what they're doing, then thats the problem in a nutshell. All they could tell me was to try another computer or buy a new phone. If it cheap its too good to be true.

Whatever said by our friends above are true, this company MJ must be taken to task by the US government. I had a bitter experience, simply spending 4 to 5 hrs a day result is patient is dead. V.poor product, they do lot of tricks to register the product. Once the computer is re-started it doen't work. I am really worried they if they are able to access our computer they may steal some information from that. BEWARE GUYS

Sriram.G
Chennai
India

I am really ticked off! I bought this stupid thing for a total of 50 bucks at radio shack. It was my only way of getting in contact with anyone and I desperately needed something inexpensive. I now have no way other than wasting my gas on driving to a pay phone to call someone. What if I had an emergency? I've been having a lot of health problems and now I'm worried that if the issue I have now, worsens, I won't be able to call anyone for help. These are hard times and I can't afford a cell phone bill. Magic Jack is a piece of junk. I guess I need to drive up to radio shack and ask for a refund or a new magic jack until I can afford something else. I'm not happy at all. Even if there is a number for me to call, I'd still have to drive around to find a payphone in this crappy city. Now I'm going to have to find the cheapest phone company and spend more money that I don't have. Definately will not use Magic Jack after I get a new phone line. Piece of CRAP! This is just another annoying issue that I'm sick of dealing with. Thanks crap-holes.

Severely annoyed with Magic Jack,
KK

I purchased MJ 2 months ago, and still not able to use it. I have gone online to their live chatts 7 times, about 2 hours per chat. Went thru several steps, many chats the same steps...and still does not work! I can make and receive calls, but all I hear is echos during the ringing process, then when I answer, it echos over and over with pauses in between. Then my comp. freezes up!

FRAUD +++ SCAM+++ FRAUD!

Visited the Magic Jack website to look into it for my mother to have an alternate phone for long distance business calls. Started to order but then decided to hold off and wait to look into it further when it had my undivided attention. I didn't go further than putting my card number in the card number field - then STOPPED. Didn't hit, or see for that matter, a submit button. Just closed the window and left my desk as I was at work and had something that came up that required my attention. Do you know THEY CHARGED MY DEBIT CARD FOR TWO?! Canceled my “order” but then couldn’t “refund” me for an order I never placed! Even the homeboys in the hood get a little more creative with their cons.

Magic Jack is nothing but a bunch of thieves!

Magic Jack, Is just what it says they magicilly jack you out of your money. Its a piece of ###! Luckily I got mine from Radio Shack and will be taking it back to them.

I agree that Magic Jack is a rip off! But it is sold in Wal Mart so one would think that the product and service would great. I am going to contact War Mart to see what they say about carrying such a horrible product in their inventory. I hope more individuals will do the same. If War Mart gets enough complaints I am sure they will drop Magic Jack from their inventory. Just a word form Walmart may put an end to this situation

my brother and uncle were using magic jack to call our relatives here in the States, so far, they had no complaints. The amount of money they had saved instead of paying for long distance calls had already offset the cost of the units. I bought two units yesterday and I'm gonna send them overseas. Before I have to pay 2 dollars for a 13 minute call overseas, now my relatives can call us free for unlimited minutes for one year.
If a user is a frequent overseas caller, the magic jack is really worth it.

i order a magic jack on 10/05/09 and have not recieved nothing by by these people just scam u do not believe a word they say i try to talk to a reprecenative an those punks are trying tocharge me for a frekend answer thats not cool

FORGET GETTING THEM ONLINE I WOULD NEVER GIVE MY CC NUMBER ONLINE GO TO RADIO SHACK THEY NOW HAVE THEM THERE AND YOU CAN SPEAK WITH SOME ONE FACE TO FACE I HAVE NOT BOUGHT ONE YET I WAS CHECKING THE REVIEWS OUT ... IM A SINGLE MOTHER OF 2 AND CANT AFFORD TO BE RIPPED OFF ... PERIOD

I've had some problems with quality of calls. The big issue is that the contact list disappeared with an auto upgrade.. The customer support is terrible. I was told to wait 24 hrs for an email from tech support. After I did not receive the email I got the worst person saying that they where the highest level of help that I could get. He waited over30 mins to tell me he was a supervisor. I ask for a manager and the answer was "no".
I will send a letter to Name: Magic Jack Address: P.O. Box 6846 West Palm Beach, FL 33405
Phone: [protected]
and the BBB.

BBB processed a total of 0 complaints about this company in the last 36 months, our standard reporting period.

We need to send our complaints to them ASAP.

My question is why at this world you bought something you already have in mind return it that is stupid, because in fact you know you have to pay the s/h, and another point what's the problem with the service it works fine I get it 2 months ago and works excellent with my O/S xp and vista stop yelling and crying what you need to know is simple even a cave man can use it but well americans complains complains an always looking for the way to suit someone.

I have been very happy with Magic Jack and have absolutely no complaint -- until it came time to renew after my first year. Wow!

They say I have 2 accounts.

I have 1 number, paid 1 bill. They say I ordered one an e-mail (my current e-mail) and registered under an e-mail that no longer exists. They said that created 2 accounts.

They are saying that I cannot pay a bill for one year under the e-mail I originally ordered under and that I have to create a new e-mail in order to pay for another year of service.

My experience with Magic Jack has been as advertised for this first year and as I said, I have been very happy with it. I have gotten a few customers for Magic Jack based on my recommendation.

Their position simply does not make sense to me. Does anyone understand it?

I have had magic jack for over a year. I am not at all satisfied. sometimes it works okay, other times not at all. Currently, my outbound calls are suspended for "overuse" of the product. I had already paid another year's service before I found this out. I tried to change my phone number and it will not allow me to do that. I tried talking to Two chat service reps and Two supervisors and none of them can help me resolve my problem. I will not buy another magic jack and do not and will not tell anyone anything but bad about it. I am totally not satisfied. The number given to me by my service rep did not work at all and I cannot resolve this problem It is worth only what you pay for it and not a penny more. It SUCKS.

I bought this magicjack almost two years ago because they said as soon as they got Canadian numbers we will be given a local number. I have not been able to use this piece of garbage. The sound quality is really bad and now they want me to pay to get a Canadian number. They have $20 worth of credit in my long distance account and I cannot use this thing to call anywhere. They billed me for the 5 year platinum plan and now they want me to pay to for a new extension after almost 2 years.

These people are thieves and we need to file a complaint with the FCC and the BBB>

ohhh come on you computer illiterates! i have a magicjack, 5 actually. and working very great.. its just that you people need to have computer knowledge for this great device.. although tech operators have flaws, but not all.. Duh? what do you know about computer age? if you don't like the product then don't use OR do not purchase high tech devices! Fools!

I am in the Philippines. Placed my order online a week before a trip to CA. It was there the day after I arrived. I have been using it since Jan. '10 on my 8yro Sony desktop running XP Home. Almost all calls have been as good as a landline. A few have been a bit choppy and I'm sure it is not magicJack. It is either my internet connection or the cellphone I am calling. Can't commit on CS as I have had 0 problems.

If they have a website, you can find out all info incl. phone # at allwhois.com.

this is a rip off Magic jack trying charge me twice for number change

Please wait for a site operator to respond.

You are now chatting with 'Grace'

Your Issue ID for this chat is LTK4190106544234X

Grace: Hello, how may I help you?

Larry: i spoke someone today cause when i changed my number 3-4 days ago

Larry: it gave me diff num

Larry: i wanted 502-422

Larry: it gave me

Larry: 502-276

Grace: Okay

Grace: One moment please...

Larry: they said they changed it today

Larry: but still same

Larry: my number is [protected]

Grace: may I have your current magicjack phone number please ?

Grace: Is this your current magicjack Phone No: [protected] ?

Larry: Congratulations! We have processed your order to change your phone number from [protected] to [protected]. Your order details follow.

Grace: and you can still see the old magicjack phone number on your dial pad ?

Larry: yes

Larry: 276-3309

Grace: Okay

Larry: i wanted 422

Larry: 1 magicJack Number Change 4.95 4.95 04/03/2010

Grace: One moment please...

Larry: Order No.: TS03268461

Larry: ok

Grace: Larry hold on for a moment

Larry: ok

Grace: Thank for holding

Grace: Larry as I renew your chat history you change your phone number Phone No: [protected],

Grace: It gave you 207 but you want prefix ( 422 ) ?

Larry: yes

Grace: Okay, you need to change your magicjack phone number and, make sure that you will pick your desired area code and prefix number correctlyt.

Larry: I did

Larry: and some how it gave me total different

Larry: I Refuse pay again for another number

Larry: since i just paid 3 days ago

Grace: Larry, kindly tell me your desired area code and prefix ? For me to check if that is available or not.

Larry: 502-422

Grace: Okay

Grace: Please wait while I check that for you

Grace: Thank you for holding

Grace: as we checked here in our end, area code ( 502 ) is available, and the prefix ( 422 ) Taylorsville .

Larry: yes

Larry: where I live

Grace: Now you need to login to your account at ( my.magicjack.com )

Larry: done did

Larry: wants me pay again

Grace: Click here to login to your account

Grace: Yes, .

Grace: you need to pay again

Larry: i refuse pay for the error on the magic jack server

Larry: so i get charged

Larry: for error

Larry: on your server

Larry: if thats case

Grace: Are you using new credit card ?

Larry: I do review

Larry: will not be good one

Larry: I let all know

Grace: Are you using new credit card ?

Larry: i am not paying again'

Larry: for another number

Larry: when i did

Larry: 3 days ago

Grace: That is policy of our company, . You need to pay if you want to change your magicjack phone number, if you don't want to pay. then you must keep your current magickack phone number.

Larry: I just paid

Larry: 3 days ago

Larry: your system messed it up

Larry: not me

Larry: Magic Jack did

Larry: why should I pay for your company mistake

Larry: thats bad Business

Larry: if you all work that way

Larry: thats a scam

Larry: i will post it all over

Grace: One moment please...

Grace: One moment please...

Grace: One moment please...

Larry: ok

Grace: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Jeaniza'

Your Issue ID for this chat is LTK4190106544234X

Jeaniza: Hello Larry. My name is Jeaniza. To better assist you, let me put you on hold while I read your previous chat. Thank you.

Larry: yes

Larry: I want you all correct your system mistake

Larry: seeems this compant doing same to me

Larry: as they did another

Larry: http://www.consumeraffairs.com/cell_phones/magicjack.html

Larry: u can read them

Jeaniza: Thank you for waiting.

Jeaniza: Please allow me to inform you that when you were on the process of changing your magicJack number, you chose 276 instead of 422 prefix.

Jeaniza: The system has nothing to do with it.

Larry: nope

Larry: i hit 422

Jeaniza: You were the one who chose it.

Larry: I post this on that site

Larry: about Magic jack

Larry: seems they have alot postred there

Larry: about this company

Larry: Anthony of South Gate, CA April 2, 2010 I purchased the magic jack to make long distant phone calls (to a friend)over my computer, this worked well for about a month, now when i call his number i get a 3 beep tone busy signal and then it goes dead, i can make all the other calls just fine, but his now if i wait for about a month it will start working again till i talk for an hour or so then i have to wait another month to call.

Larry: I have spent excessive tiome with Magic Jack support and they keep sneding me to differnt people, and no one can help with this issue, and i am tired of repeating myself over and over again to all these people. I know htey are trying to wear me out, but its just pissing me off more. someone must investigate this company and its practices also is handeling of its customers. plaes read all the complaints filed. this is a scam and no one is helping. I want this responsible. please help. more complaints to follow.

Larry: peeps posted

Larry: lots more saying same

Jeaniza: If you want to use the 422 prefix for your magicJack, you need to change your number again.

Larry: so u all double charge

Larry: peeps

Larry: scam them

Larry: BBB like hear bout this

Larry: thats a Crime

Larry: Fraud

Larry: I will sue magic Jack

Larry: i save this chat print it out give to my lawer

Jeaniza: Before you will do something, please verify the information first.

Jeaniza: The 276 prefix will NOT be given to you unless you selected it.

Larry: i knopw i didnt pick it

Larry: I know what i clicked on

Jeaniza: In your case, you selected the 276 prefix and NOT the 422 prefix that's why you got this number: [protected]

Larry: thats fine

Larry: I let my Lawer

Larry: deal with Magic Jack

Jeaniza: Alright.

Larry: for Credit Card Fruad

Larry: you all are ripping people off

Larry: damn forners

Larry: im posting about you all now

Larry: http://www.consumeraffairs.com/cell_phones/magicjack_p3.html

Jeaniza: One moment please...

Larry: i will not fuss over this no more

Larry: i will have it took care of

Larry: I learned a lesson

Jeaniza: Okay.

Jeaniza: I already explained the reason why you got that number, if you will NOT believe then it is up to you.

Jeaniza: I can do nothing if you will not believe.

Larry: Magic Jack Complaints - Scam and cheatingJun 10, 2008 ... BUYERS BEWARE OF MAGIC JACK - I ordered 4 of them and had no complaints with the first four but my next two orders were never filled even ...

Larry: MagicJack — Scam and cheating

Larry: u see others

Larry: having same issue

Larry: with u all

Jeaniza: Okay.

Larry: I found a customer phone number to Magic Jack. This is for billing questions only. There is a long wait to speak to a rep. The phone number is [protected]. I have plenty of problems with my service as weel. I was billed instantly on my credit card. I have already email ABC Channel 6 On My Side.

Larry: looks like peeps has news on you all to

Jeaniza: I can verify all the charges Larry if you will ask.

Jeaniza: I can give you information about that.

Jeaniza: You will not be billed for something unless you purchased it.

If this so called POS does not work you need to know how to use your computer or buy a new one and maybe a new internet connection. Simple as that.

I can not believe the intelligence of the average American! Hey mogmios! You are a software engineer! This product is so easy to use a child can set it up! The specs needed to run a magicjack, (MJ), are clearly listed in their adds. If your computer is so old it does not have a USB port I doubt very much it meets the requirements to run a MJ! I live on a limited income. I ordered a MJ online in 12/08 and had it in three days. I have since used it with Comcast, Sprint, Charter, and a few other Internet providers. I have even run it through a wireless router! They let you know up front that support is only reached through their chat service. I have had to use their support for a few minor problems and was very happy with the knowledge of their techs! I also had a problem with billing. They did not charge me until the thirty day trial was up and during that time I had to cancel the card I bought it with. I had no problem changing billing info over the chat line. I moved once and damaged the unit, (my fault). MJ sent me a new unit with a free return mailer. They never charged me a penny extra! How about the guy who does not know what card he bought it with. Why don't you try and look at your credit card statements? Or is that more work than crying about a great product because you are too ignorant to use it! I have many frineds who have bought them and not one is sorry! My cousin owns one of the biggest Re-Max offices in southern Florida and all her phones are run on Magic Jacks! In 12/09 I paid for my second year of service. $19.50 and no bill until 12/10. How can you beat this? My fiancee has been paying forty dollars a month for unlimited long distance. We just bought her a computer. Now she pays $20/month for 1GB Internet, (the slowest her provider offers), and it still runs fine! The way I see it she is getting her Internet free and still saving $20/month. You can even bring MJ overseas with you. Plug it in to any high speed Internet provider's computer, plug a phone in the jack and call anywhere is the USA for free! Come on people, I am not a tweeter, facebooker, or any of that modern crap. I still write with a pencil. But I do have a college degree and I know a great product when I see one! Going on 1 and 1/2 years now with Magic Jack and all I can say is good bye to all the rip off phone companies! I actually only use a pre-paid cell phone when a way from home for emergencies only! Why not. I call everywhere in the country with my MJ and it is great! Free unlimited 411, 911 service, voice mail, (which also sends you an email to your computer so you can pick up your messages while reading your emails), call waiting, caller ID. I can not believe all the complaints. I agree with who ever said they are probably from people who are afraid MJ may put their phone companies out of business! If you are hurting for cash like me, and have even very limited skill using a computer, don't be discouraged by these comlaints! They are groundless! I have no interest in MJ. I do not know anyone who works for them. I just hate seeing people spend so much on phone service when such a great product is available. Sorry if I may sound harsh to those having so many problems but I really believe that you either have ancient computers, very, very, poor Internet service, or just plain should not be allowed to operate any machinery at all! Keep up the good work Magic Jack! Thanks for saving me a bundle of cash! Keep those phone companies on the run! Tom I.
Worcester, MA

I LOVE my MJ. She's more than a wonderful personal secretary. She keeps track of ALL my calls, in and out. Highlights my missed calls...even leaves me a real live message in my e-mail! Keeps all my phone #'s ready for me. Even what time and for how long I have talked. I am so impressed with MJ, and I don't work for her Daddy's company. Personally I'm scared that the big companies will find a way to mess our good thing up, but in the meantime I'm going to enjoy every almost free day that MJ is with me. Her pay, hours and benefits are almost unbelievable, she's just too good to be true.I don't know how I lived without her. Once you see MJ's organized call list, you will never go back to regular Caller ID. I just want to tell the world about my love affair with MJ...she does so much of my work...I have more time to go fishing!
C.J.Engle in Mosquito Lagoon, Florida 5/3/10

ps..MJ's using an XL program, lowest speed, older equitment and still sounds beautiful

The last two comments are funny :), Whoever left them lives on another planet! The funny part is that they both DON'T WORK for MJ! Loosers.

I have three mjs. They all work fine. All voip takes getting used to, all brands, skype, vonage, voipbusters, all the others. Each has its quirks and it's not for everyone. That said, MJ is fine. It's as good as the others and a lot cheaper. Service? Non-existant. Those phony infomaercials and brochures that come in the package when you order something from another company? Mostly full of lies. I don't know why they feel the need to lie. It is a great product. $40 first year, $20 each year there after. Unlimited calling to the US and Canada. Not, it's not technically a "free" trial since you have to get it back to them in time and they don't make that easy. And, it's not totally free since you have to pay the annual fee, which is dirt cheap. Other than that, it is great!

I need to talk to someone @ Magicjack that will tell me how to change my Magicjack phone number to my land line number so I can cancel AT &T.
I need a fast response so I can get away from AT&T.
Waiting on your answer. I cannot give up my land line number because I have had that same number for the last 21 years...

There is a Physical Flaw with the Magic jack. If you look inside the USB connector you will see the contacts are not soldered in. So after awhile, as you remove or replug the unit back in the contacts start to get seperated. The gap (non connection), causes the USB to give a error message in windows. This can easily be fixed if the magic jack folks would solder the contacts. However, I think they do this on purpose to sell replaceable units at $20.00 a piece. Initially when i mentioned this to them, they offered a replacement unit for 10 dollars. But now they want $20.00. This is VERY bad business practice. There Live customer support, they keep transferring me to another agent because i think this is a common problem. Have any of you had the issue where.. the unit will work sometimes and sometimes it doesn't. Well you can say thanks to a intentional job at not soldering the contacts on the USB connector on the PCB.. Go Look! you will see what i mean. This is BAD BAD business practice.

Anyone have USB connection problems? Well I know why! They don't solder the contacts on the USB connection to the PCB. So if you remove and replug your unit to use on different computers the contacts will eventually separate and will no longer function unless you wiggle the unit a bit. Magic Jack will charge you $20.00 for a unit which is Flawed by design. This is illegal practice to force MJ customers to buy new units. Don't bother buying a 5 year plan because you will waste all your money replace your units 1-2 times a year.

$20.00 fricking bucks to replace the unit because the usb contacts are not soldered in.. Talk about.. Scammers!

The complaints everyone is talking about are true. I've had magic jack for a while and for the first month it was fine. I fired my phone company and now wished I had not. Customer service sucks. Should have known if it is too good to be true, well you know the rest. Poor quality, poor support, equals bad product. I have contacted customer support with no avail. I had to completely unplugged it because it was freezing my computer. As long as it was not plugged in my computer it was fine. I will be going back to qwest phone service because the magic jack is bad and not dependable. I am a disabled person and must have a lifeline. If you would like to die because your phone doesn't work then get magic jack. I was trying to save money because my income is limited, what a mistake. This is definitely a flimflam product and I would not recommend it to anyone. Hopefully the gov't, the post office, and what other agencies might hear about this, we'll do something about it. It is a scam and should be treated as such.

it works they have a number and you can use it with your alarm... make sure you disconnect the main line going to your house the other lines wont work. we switched to magic a year ago and saved 47 a month times 12...