Mahindra & Mahindra
Reviews and Complaints

Dear sir
I have a mahindra gio compact cab No. MP48 C2722. I bought it from Narmada Motors Betul (Sub Dealer) Narmada Motors Hoshangabad, MP. (Main Dealer) on 6th of Oct. 2011.
I am facing following problem.
1. I haven't got RC Book till now.
2. I had lost the service book of my vehicle. so I could not submit the First, second and Third service coupon at time of these service. However all the service were done at the authoraized mahindra service center. I had reported to the dealer about and asked for a duplicate service book. But they had denied saying that the company doesn't provide a duplicate one.I had also reported to the police station and now I have recovered my service book and all other documents from the police station. But the dealer is not agree to accept the service book. He says that the book in not valid and so the vehicle is not under warranty.
3. On [protected] the vehicle had a problem in its engine. Its oil pump was not working. When I reported this problem to the dealer I was told the expenses of about Rs. 20000 to 25000. The vehicle has run only 13300 KM all this time and should be under warranty as the company provide a warranty of one full year. But for this I put many argument before them. Finally they agreed to repair my vehicle. At time of leaving the vehicle at the service center I was told that they will repair it with in 3-4 days. But today till 09/11/2012 after 40 days they haven't repaired my vehicle.
4. They didn't give me any receipt of the vehicle at the time I handed over them the vehicle. They said that the job card and are receipt are issued from Hoshangabad showroom which is main showroom. It means that I have no proof of when I left the vehicle at the service center.I fear if they say that I haven't left any vehicle at the service center.
5. They wanted to bother me by delaying in repairing the vehicle. As they were Intentionally delaying in repairing. I warned them to claim for the loss. They continued having fun of me. All these 42 days have suffered a big loss. Don't I deserve a compensation for this loss?
6. My vehicle has been registered on 28 th of August 2012 about 11 month after I purchased It.
7. At the time of purchasing I was told the price of the vehicle Rs 196000. I paid Rs 233180 in all out of which they charged Rs 198500 as the price of vehicle and rest of the amount (Rs 34680) was charged for Insurance and tax.
8. They never gave me the papers of insurance. I was told that these papers were directly sent to the finance company( Cholamandalam Finance Co). I could have never known the amount of premium insurance if the insurance company had not mailed me the paper of insurance. the actual amount of insurance premium was only Rs 12390.
9. On 28-08-2012 after about 11 months when my vehicle was registered at RTO Betul, I could know that the amount of Tax was only Rs13650. Then only I could realized that they had taken Rs 11131 extra([protected]-13650=11131) from me. When I asked them to return my extra money . They are not willing to return it to me. I haven't got it back till now. I don't know what to do?
10. I have contacted more than 50 times to Mahindra customer care Number [protected] but of no use.
The most Unfortunate Customer.

Radhelal Bhade
Station Road Barbatpur, Shahpur.
Dist. Betul.
M.P. 460440
email: [protected]@gmail.com
Mob: [protected], [protected]

I bought a brand new mahindra suv500, from the honda/mahindra branch in rustenburg. they are linked as far as i know, the SUV is 2 weeks old, brand new. and already i have had troubles, first the brakes where metal to metal, had the car taken in and 2 days later the cv-joint snapped! apart from that when i got my car it has a scratch on. how can mahindra allow this to happen? i wil be taking legal action as this has not been resolved and they have failed to assist me to thus far. I wil not tolerate this!

Conrad Tilburn

dear sir,
there is huge noise in my quanto c8 from back door while driving in off-road conditions or normal Indian conditions the door creates disturbing noise inside cabin and viberates.
vehicle registration no. up 65 bf 4659

Please be careful while purchasing Mahindra vehicles in Bangalore, especially with India Garage. While purchasing the vehicle, they gave enough pains in delivering the vehicle. No one lifts the phone and you need to physically go and beg to get your new vehicle. This is one side of the stofy, once its due to service, you true pains start, specifically when its under the so called "free services". They kept the vehicle for 2 days (3rd Oct and 4th Oct 2012) and just changed the engine oil and other stuff (which are chargeable). They promised me to deliver the vehicle by 2 pm on 4th Oct 2012, but no phone call to me. Right from 2 pm to 8.30 pm, I was calling all the possible numbers and no one had the courtesy to tell me whether they'll deliver the vehicle or not. They took the complaints I had, but nothing were attended nor the Service Advisor had a answer to atleast tell me why they failed, except the default answer "free service". India Garage is still suriving as the Mahindra consumers dont have choice like Maruti, where in you get enough service centers.

DEAR SIR
I HAVE GIVEN MY MAHINDRA VEHICLE NO. GJ 14 T-1999 AT YOUR SERVICE CENTER, RAJKOT FOR SERVICING ON 22/08/2012, BUT TILL TODAY AFTER 15 DAYS MY VEHICLE HAS NOT PROPERLY SERVICED FROM YOUR SERVICE CENTER. I HAVE TALKED MANY FAULTS OF MY VEHICLE WHICH IS NOTED ON MY JOB CARD PROVIDED BY YOUR SERVICE CENTER BUT THAT FAULT HAS NOT MAINTAIN AND MANY OTHER SERVICES HAS DONE.
SIR, I HAVE VISITED TWO TIMES AT YOUR SERVICE CENTER RAJKOT WHICH IS ABOUT 160 KM FROM MY RESIDENCE BUT NO SOLUTION HAS COME. SO YOU ARE REQUESTED KINDLY LOOK THE MATTER AND TELL ME THAT HOW MANY DAYS MY VEHICLE WILL BE SERVICED BY YOUR SERVICE CENTER.

PRADEEP KUMAR PANDYA
HARI OM SERVICES, NEAR SHIVALIK COMPLEX
DHARI, DISTT. AMRELI - 365640
MOB - [protected]

I traded a Mahindra Scorpio in on a new Mahindra mHawk 2012 model on 28/07/2012. When I bought this vehicle I was told that even though I was going to Zimbabwe I would not have any problems with services to be done ( service plan )
When I took my vehicle to the Mahindra dealers in Harare for the first service ( 5000km. ) I was told that they do not have service plans and that I will have to pay for the service. I contacted the Mahindra dealers in Benoni where I bought the new vehicle and they suggested that I speak to Mahindra South - Africa to get to a solution.
Mahindra in Harare offered to do the service if the parts are send to them and they could claim the labour, either from Benoni Mahindra or Mahindra South-Africa.
The milage on the vehicle is 4300km. and to drive to S-A. will cost a fortune. I would not like to forfeit my warranty.
Please see if this problem can be resolved.

Dear Sir/Madam,

I am really irritated by the service of TVS Iyengar and Sons, Kottayam & Pathanamthitta service centre, because not a single parts for my car is available in the showroom.

I had purchased my car in 2011 and since then I am not at all happy with the service provided by TVS. Whenever I visit the showroom there will be loads of customers who will be there for complaint and there are customers whose car might be withheld in the showroom for a weeks time just for the replacement of a small nail even. I see fights whenever I visit the showroom.

I dont know why TVS Iyengar and sons are not purchasing enough spare parts for their customers? I dont know whether they are gonna survive in the market for a long time if they continue like their service like this.

I wish nobody should purchase vehicles from TVS Iyengar showroom.

I would definitly wait for a response from the responsible people from Mahindra/TVS Iyengar and Sons so that my problems get solved.

My email id is [protected]@yahoo.co.in

I have purchase a new mahindra scorpio vlx m HAWK with microhybrid facility on [protected] from Bikaner Motors PVT.LTD Bikaner Rajasthan .
our scorpio has been in the period of extra guaranteed . the chassis of this scorpio has been breaked by a month & no change has been done in the follopwing chassis by the dealers .
i have requested many times for this chassis change to the dealers but dealer has denied this, "that it is not available" .
so please urgently remove the disfunctional chassis & provide the new one .
otherwise i will take further steps to consumer court for following complain.

MY BROTHER PURCHASED THE MAHINDRA MAXIMO VEHICLE IN VIJAYA AUTOMOTIVES A DEALER IN MAHINDRA & MAHINDRA AUTOS BOTH THREE WHEELERS AND FOUR WHEELERS. THE MAXIMO IS GIVEN PROBLEM OF ENGINE OVER HEATING DUE TO NO WATER IN RADIATOR AFTER TWO MONTHS OF PURCHASE. IN THAT SITUATION WHEN I CHECKED AND FOUND THAT THERE IS NO WATER IN COOLANT RESERVOIR. THE I ADDED WATER AFTER NEXT DAY WHEN I WENT TO WORK SHOP FOR CHECKING AND EXPLAINED THE COMPLAINT. BUT THEY SIMPLY SAID NO PROBLEM IS THERE, NOTHING WILL HAPPENED YOU RUN THE VEHICLE. THEY DON'T CHECKED AND SEND ME OUT BY TELLING SOME STORIES. AFTER THAT AGAIN AND INFORMED THEM ABOUT ENGINE OVER HEATING. THEN THY CHECKED AND FOUND RADIATOR LEAK DUE TO SOME MANUFACTURING DEFECT. THEN THEY REPAIRED THE RADIATOR AND FIXED IT, AFTER THAT THEY SAID WE WILL PLACE THE ORDER FOR RADIATOR AND WE WILL REPLACE THE RADIATOR IN WARRANTY AFTER GETTING THE STOCK. LIKE SO THE SENT ME OUT AND UP TO TODAY THEY WONT REPLACED THE RADIATOR . THAT IS THE SERVICE RESPONSIBILITY OF THE MAHINDRA DEALER IN KURNOOL . PLEASE SOLVE THE PROBLEM.

Dear sir, i have complaint against local dealer of mahindra and mahindra i. e. Sardar motors, gorakhpur(u.p).i have purchased mahindra genio sc in nov 2011 and on 13th of aug there is problem in self. i went there and service man said that there is problem in armature, you went to BHUSHAN brothers(dealer code-5011981) and he will give you armature without any charge but bhushan brother's charged for that while my vehicle is under guarantee period. kindly do the needful. thanks Subhash Agarwal, eng. no.jeb4g26485. contact no.[protected], [protected].

My self Dr. Sanket J. Suthar (M.S) have booked new mahindra xuv 500 W8 model with Punjab Automobiles, Ahmedabad, gujarat, india on 13-06-2012. Cheque Receipt No: 1924, Cheque No: 000003 from Bank of Baroda of Rs. 40, 000/- cleared on 15-06-2012. Then on 13th July 2012 i have got the message from the showroom personal Mr. Himmat Zala (Punjab Automobiles) that please make the payment of your xuv 500 for as soon as possible to get the early delivery. I saved the message. so when i contact them, they replied that make the payment and you will get the delivery within 7 days. Previously i had a Honda City ivtec car i want to buy back the car, also i have to arrange for the loan. so, i was constantly in contact with the officials. i have sold my car instantly and when i get back to them they replied now you have to wait for 1 month. I complaint regarding this in company. On the next day i had a call from the showroom informing me that your tentative date of delivery is 25th December 2012, they told that the message was by mistake. if it was a mistake then why you people do'nt inform me earlier when i get back to them regarding my old car buy back and loan procedure. I have sold my old car and now they are telling you will get the delivery after 5 months. I have 3000 km run every month. Now what should i do without the car? rent a car? who is going to pay? rent a car would cost to me [protected]/ every month. I think they sold the car which was arrived from the company by my name for the shake of black money. so, i feel helpless. kindly help me regarding this.

my name is jaspinder singh sidhu and m from ludhiana punjab. i have a mahindra thar crde .my jeep giving a problem while driving.it vibrates a lot.when i took my jeep to my nearest modern mahindra service station on ferozepur road ludhiana then they took a ride but they have not found any problem.the mechanics are strange of that service station.they gave greese to crown pinion and other joints and made a bill of 100 rupees.inspite of it my jeep giving me the same problem i'm very dissappoint by the service of mahindra.please rply my nmbr is [protected]

Dear Sir,

My name is Gaurav D. Baravkar a customer for your Scorpio Model which was purchased in November 2011. Since, after 6 to 7 months their is a crack in both the headlamp cover by default. Also, in the braking system i.e. after applying the brake the brake liver and the entire vehicle gets vibrated. I showed this problem to the showroom at Deccan Pune "Sahaydri Motors" but they are list bothered. As my vehicle is under warranty period hardly covered a distance of 15, 000 kms. wants the problem to be solved.

Kindly, requesting you to look into the matter and hoping for a positive response.

Regards,
Gaurav Baravkar
[protected]

sir, i gave my car to remove the problem that is suddenly stopped on road while running.But after 2 weeks they had not find the problem.Iam facing much much problem without my car.

This compliant is in reference to the following mentioned details :
Vehicle Registration Number : HR51/Y/0080
Bill No. : RBRI3A000735
Model : VLX 2 WD 7 STR DIAMOND WHITE
Chases No. : [protected]
Engine No. : HA84015427
Service Advisor Name : Tarun Summarwar (Contact Details – [protected])
Manager Name : Divya Chawdhary
Showroom and Workshop : Prime Automobiles Pvt. Ltd.
Address : 20/2 Mathura Road, Near YMCA Chowk, Faridabad, 121006

Complaint : For Car repair (Scorpio)

We handed over a car (Scorpio) at above mentioned showroom as on 11.06.2012 (timing : 12:23 pm) as we were facing a problem i.e. Car Heat problem

They generate a bill of Rs. 8378 for the accessories used including water pump. Delivery date was 13 June 2012.
However, on the date of delivery i.e. 13 June 2012, Mr. Tarun explained that the respective parts were not available and work is still under progress.

Car was actually delivered on 15 June 2012 after road test of 25 – 30 Km. They mentioned that the car is perfectly all right.

We noticed that, our music system (Buffer - Company Name JBL) was missing from the car. In addition to that another plate to protect the engine was also missing from the car.

We explained the same to Manager Divya Chawdhary. She committed to revert back within an hour. After an hour we got a call from Service advisor - Mr. Tarun.
Initially he denied that there was no Music systems in the car. Later on, after 15 minutes he agreed on same (that yes music system was there) . He replied that he will call back again and will solve the problem. However no revert received from there side till date with respect to music system.

Then on 17 June 2012, we faced the same problem in our car again at the Delhi Hapur Road. Had called at that point itself. Divya told me to get in touch with nearest showroom.
We dint het any help and we somehow managed to come back home with lots of difficulties.

Further, as on 18 June 2012, we again described the same problem at the showroom and handed over the car for resolution of same problem. They prepared a Job card mentioning estimated delivery date 19 June 2012.

Divya called on 19.06.2012 and explained that that there is problem with “Engine Gas Kit” which needs replacement with estimated charges inclusive of labour charges i.e. Rs. 12000. They further changed the delivery commitment to 21.06.2012.
We called on 22.06.2012 morning, and got a reply that we are done with the work and just checking injector.
At evening we got a reply from them that “Car is perfectly fine and will hand over the car to next day morning after road test”.

Today evening i.e. 23.06.2012, we called again and enquired about our car.

Initially no body was picking up the phone. After lot of tries they picked up and replied that the injector is still not fine and required extra expenses to incur.
Kindly look into the matter asap so that the matter get resolved at the earliest. We are facing lot of problem due to this and incurring unnecessary extra overheads due to this.

Thanks and Regards
Mr. Raj Gopal Dhingra - [protected], [protected]
General Secretary of Haryana State
Indian National Trade Union Congress

Today is the fourth day since I got the delivery of my mahindra Scorpio LX TN-22-CS-1675 from Zulaikha motors, chennai. Those bozos don't know anything else but say "No" to everything you ask.

The car wouldnt start and the number to reach Mahindra customer car which is [protected] landed up saying the reps are busy all the time.

13th June 2012, 7:30 pm -- The scorpio wouldnt start. All the lights were turning on but the vehicle wouldnt start.

I was given another number by the dealer service advisor [protected] which added to my excrutiating pain in the ###, was for Xylo and Xuv 500.

The dealer had his own breakdown service bozos who dont even bother to ask what went wrong but just say "Sir, Tow the vehicle to the service workshop in Ambattur". The cost for towing is INR 2000 from thiruvottriyur.

So, with no other option available I had to wait till the next morning 6:30 am for someone in the dealer office to assist if I dont go with the towing option.

7:35 pm -- Tried calling the dealer sales guy.. no response..

7:45 pm -- Called the delivery guy at Zulaikha motors (Solomon). He gave me the wrong customer care number.

8:45 pm -- with no success to any of the 1800 -- numbers for over an hour. called solomon again to get any other higher management contact details

9:00 pm -- Solomon gave the numbers of krishna kumar and Kesavan and said not to reveal his name if asked from whom I got their numbers(###).. amongst which krishna kumar informed that will come only the next morning as all the equipment were kept in the workshop.

9:15 pm -- I had a good for nothing conversation with Kesavan and sekar from Zulaikha motors who said Tow the vehicle to Ambattur.

10:00 to 11:30 pm -- Calls back and forth with Towing guys, sekar, krishna kumar.. all in vain.

11:30 pm -- With no other options offered and I being at the peak of embarrassment.

12:20 pm -- I returned home to get some sleep .. locked the vehicle and took out the audio player.

2 am -- couldnt sleep due to the fear of theft in thiruvottriyur and my car left in the road..

2:20 am -- i rushed to the spot to find the vehicle still parked outside the captain mahal in thiruvottriyur high road.

2:30 am -- Called at number [protected] and finally someone picked. After shouting at them mercilessly they gave me the number of
Shankar Swaminathan (GM, Mahindra customer care). I was offered a support in an hour.

2:45 am -- 3:30 am -- I poured out my agony and explained the situation to Shankar who promised an action asap.

3:50 am -- conference call with india garage breakdown service guys Senthil and Sawaria.

5:11 am -- Two service breakdown guys in a red scorpio reached the spot and started checking the vehicle.

5:30 am -- we push started the vehicle and decided to drive down to Guindy India Garage workshop.

7:00 am -- Reached Guindy Mahindra dealer workshop.

7:25 am -- Inspection done and a checklist sheet was signed and given to me.

8:30 am -- I reached home and dozed off in bed.

12:30 am -- Woke up to find the vehicle was still sitting there with no progress. Karthikeyan from India Garage was responsible and he was mentioning that they could not find the fault yet.

1:20 pm 14th June 2012 -- no response yet as I post this.

My questions :

1. Why no one picked up the call for over 5 hours for Scorpio lx customer support at [protected].After I shouted at the guy in [protected] asking why no one picked my call in scorpio support, it seems the guy woke the scorpio support guy.
2. Zulaikha motors -- are they dealers or cheaters or rude gangsters.
3. I now have doubts about the PDI checks conducted by Zulaikha motors.
4. Why should I pay 2000 rupees when the vehicle broke down 4 days from delivery.
5. I waited for almost 8 hours to have someone help me.
6. Bad mahindra customer support guys. They dont understand english. Your support guys at Mumbai and gurgoan do not understand english.
Even a 2nd standard kid can understand me. But your service reps repeat the same ### all the time.. " we will provide better help and I will transfer you to higher official"
But hell it always reached to another service rep guy.
7. I lost my sleep for a day, I was made to wait. No responsible answer and everybody in Mahindra slept.

My question to Mr. Mahindra :

1. Why do you keep such people in your service support. Revise dealer policy or cancel dealer for such irresponsible answers and delays.
2. I will be marketing for anti-mahindra going forward if you dont deal this properly.
3. How are you going to compensate my pain, suffering through the night.

maine mahindra scorpio lx date- 26/02/2011jo gari shild kiya hua hai gari chalte chalte 22/04/2012 band hogae costomar care phone karne ke baad waha se ingenear aaye gari check kiye aur aur gari nahi bani gari tochan kar ke sarvice center le gaye 2nd day jab humlog sarvice center pahuche to gari banchuki thi sath me gari sarvicing bhi karwali gari chali thi 37194 km. savicing bill ke aalawa unhone 5630rs. unnesesiry bone pe unhone kaha ye laptop se check karne charge hai bahut bolne ke baad bhi unhone payment lene ke baad hi gare diya, mujhe phone me bataya gaya tho gari me jo saman lage ga ushi ka charge dene hoga mamuli sa ek 15mp ka fuse laga tha mera mail id ([protected]@gmail.com) contect no [protected]
sath me bill attech hai

I regret to inform you that I Bought a Mahindra Xylo ( E8) on 09th August on 2010 from Industrial And Farm Equipment, Guwahati, Assam a Dealer of Mahindra & Mahindra Ltd ( Registration Number-AS-01-AP-9297) and Not getting Proper after sale service from their dealer Ramnarayan Shiwprasad at Jorhat, Assam. It is considered to be ZERO if you scale the level of customers satisfaction. After my 3rd servicing at the said dealership in December, 2011 my vehicle had innumerable starting problems for which I had to travel 140 odd kilometers for every visit. Being medical professional you just imagine how difficult it is to spare valuable time as well as money. Moreover, When I submitted the vehicle for a post accident repairing on 20th February 2012 they took more than two months to repair it. Unfortunately, I had to resubmit my vehicle on 10th May, 2012 for incomplete repair such as Starting problem, inbuilt music system is completely out of order, non functioning AC, lots of body sound, poor quality painting etc. The saddest part of the story is they don't have the courtesy to receive my call.
I look forward to your help and suggestion in this matter.

Regards.
Dr. Ranjan Kumar Mahanta
Medical Superintendent
Vk-NRL Hospital, PO-Numaligarh Refinery Ltd complex
Dist-Golaghat, Assam, PIN-785699
Mobile-[protected]

My name is Krishnakumar and an owner of Mahindra Verito D2.. I bought this vehicle in jan 2012.. During the 10000kms
free service (dated 20/04/2012) I asked the service officials to change my clutch cable because it was very tight and almost damaged.. But the staff told me that it is out of stock.. After a week's time (02/05/2012) when i tried getting in touch with the spare parts division, the staff is so irresponsible that i had to keep on holding the call for few minutes for so 4-5 times for 2 days... The staff in service division are very very irresponsible.. I request you to take immediate action regarding this case which affects the reputation of your company..

Thanks/Regards
Krishnakumar
[protected]

Dear Sir,

Mahindra First choice in Industrial Estate Guindy has taken around six months to repair my Car the Mahindra Logan TN 49 AB 5559,
the agony is that inspite of car being taken for service on the 30th Oct 2011 is still pending delivery as of 22 April 2012 .
i have went through grave mental agony of having to keep reminding them for early repair with futile developments, Consumer complain in mahindra doesnt seem to work !
to add to the misery is the way the insurance claim was handled .
for all those who are thinking of opting for Mahindra First choice, i would suggest dont even keep it as a last choice!

thank you
Capt.Raghuraman