Mahindra & Mahindra review: Poor service! 72

It is because of such incidents that customers prefer servicing vehilces in local garages.. (Other than authorised workshops)..
the culptits must be brought to book otherwise YOU (COMPANY)... LOOSE!

To,

Mahindra General Maneger

From,

N.P.Mohammed Pattambi,
Mob: [protected]

Sir,

My vehecle Scorpio No: KL7 AS 4957 Service not ready service stay 1 month Service centre THRISSUR MAHINDRA, Pls contact shoroom .

Dear sir
My vehecle no-UP 15 AE-7094 starting problem as on
06/06/2008, but your nerst dealers M/S PREMIRE
MOTORS AT DEHARADUN complaint noted in job.
& relesed the vehecle dt 18/06/2008
The starting proveblem same in this vehcle.
vechle off road at pauri

our contact no-[protected]
[protected]
Akilesh

sir, this is to inform you that sri guru teg bhadur automobile F-101, mayapur industerial area phase II, owned by S, AVTAR SINGH, manufacturing duplicate cylinder head under the brand name of mahindra &mahindra since 1994, for all mahindra vechile, ingraved your brand lobo in the head casting, if need any help reg, this duplicacy you can call IQUBAL SINGH .cell no [protected], or u guide me the right place for complain, people are suffering badly for these duplicate cylinder head, i hope you will take a right action in this regard.
COMPLAINANT,
IQUBAL SINGH
[protected]

TO WHOM IT MAY CONCERN

I purchased a Mahindra Bolero (SLX) on 9th of september'07 from Brajesh Automobiles, Purnea (Bihar). The vehicle has undergone four servicing on due times. The vehicle is still under one year warranty period. The chasis no is-MAIPS2GAK72H40767. The engine no is-GA74H73235. The registration number is BR-21B- 0001. .

These were all the details about the vehicle which I purchased. Now we come to the problem part. Just after 9 months of purchase I met with an accident while driving the vehicle mentioned above. The accident would have been fatal, if I were driving at high speed. The cause of the accident was the technical fault with your vehicle. The accident took place because the central bolt of suspension snapped away while driving. To my surprise the vehicle is just 9 months old. But the story does not end here. Besides my life at risk, I sufferd heavy financial losses because of the faulty vehicle manufactured and sold by Mahindra & Mahindra. The accident took place at an isolated place from where The minimum distance of an authorised service station of Mahindra is 150 kms. However I travelled a distance of 35 kms to hire a local mechanic who repaired my above mentioned vehicle. But my ill luck did not end there because 2 of my front tyres were damaged beyond repair and I have to travel another 40 kms to get a new tyre.

This accident took place when I was on my journey to Patna for the treatment of my son who is suffering from a serious chronic disease.

So I want to make a humble request to everybody to help me in achieving justice. And I feel that all this circumstances are compelling me to make an appeal in front of the COnsumer Forum, who alone can safeguard my intrest.If you feel that my demand are unjust then just point out a reason that why should I not appeal infront of the Consumer Forum.

Regards,
Dr Rajeshwar Goit
c-11, Koshi Colony
Birpur, Supaul
Bihar

i purchas one bolero SLX from SHREE MOHAN MOTORS, NARNAUL, HARYANA. there was serious problem in gear box in new car, i show them, at third time they attend me and repair the gear box.

in first service, they taken 12.5% tax extra on mrp. of filters and oil etc. after objecting they did not give me bill and also donttake payment, after that incident they did not attand me next time. so i serviced my bolero my self with original mahindra oil and filters every time as prescribed by co. in service boock. now my car's gear box is having problem, what should i do?

sudershan k. yadav

c/o soravi traders
42/4, tikona park
college road, ch. dadri
bhiwani, haryana
ph. [protected]

dear dir
ii owned a marindra scorpio three months back fom your dealer SMART MOTORS PRIVATE LTD SILCHAR after first servicing of the vehicle we lost the manual book of the vehicle after searching everywhere it was not found please suggest what to do and kindly show me the way how can i get a duplicate manual book . your kind co operation in this matter will be highly appreciated
thanking you
sandip chamaria
mobile no 0 [protected]

Hi sir
I am the student of B.Tech (mechanical engg. ) 2nd year of IET Bundelkhand University Jhansi.
Sir i have a design of car in which the car will be provide safety to an accident of 70% in this car we safe of accident
SO i want to make a working model in yours guidence.
Plz. help me
And my design name is ASC ( Accident Safety Car)

Thank u
Prashant kumar
contect no.- [protected] &
[protected]

dear sir,
this is ajit sahoo from orissa, sir i have a higher end scorpio which i bought on march of 2007 . sir i am finding a problem very ofen now a days that my car leaves the start on running condition for few secs an again it coming back. and non of the work shop person is able to find out the problem . the electrical workers are saying its a mechanical problem an mechanical workers are saying its electricl problem . plz help me out in this issue.

regards
Ajit sahoo
a/184, sec-7, rourkela
orissa
phone-[protected] and [protected]

THIS IS ANIL KHANDELWAL FROM DELHI .I HAVE MAHINDRA LOGAN PURCHASED FROM SRI DURGA AUTOMOBILES DELHI. WE ARE NOT HAPPY WITH THE CAR AND COMPANY . EVERY TIME THERE IS A PROBLEM IN A CAR SOMETIME THE WINDOW OF THE CAR IS NOT OPENED. AND WHEN WE GO TO THE COMPANY THEY MAKE THE BILL AND CHARGE VERY HIGH AMOUNTS . WE ARE NOT HAPPY WITH THE PERFORMANCE OF THE COMPANY AND THE CAR . PLEASE CONTACT US AS EARLY AS POSSIBLE

ANIL KHANDELWAL
[protected]

To

Mahindra general manager

Sir
Most respectfully. i beg to say that i want to complaint a mahindra Xylo dealer ( Rampa Autos ) Hoshiarpur. State ( Punjab). Sir he talk very irrleterately to every customer . He doesnot respond a good deal .
i hope you will take right action against this dealer ( Gagandeep Singh )
please contact this dealer as early as possible . I shall be very thankful to you.

Yours Faithfully
Mohit thakur
contact no . [protected]

I bought mahindra Xylo limited edition with unlimited problems .. Horrible service .. big headache in service .. no body solves the problem .. even this complaint makes no difference to the company .. everyday a new problem occurs in the car ...

sandeep kochhar
[protected]
new delhi

To,
The General Manager
Mahindra & Mahindra
India

PLEASE ACTION IMMDIATE !

I purchased a Mahindra Scorpio on March 2010 from AUTO CENTER, KORBA (CHHATTISGARH). The vehicle has not delivered to servicing on due times. The vehicle is still under one year warranty period. The registration number is CG 12 Y 0185.
These were all the details about the vehicle which I purchased. Now we come to the problem brake of key in side of entrance of key entry side part. I inform that the dealer AUTO CENTER, KORBA he told me you tow the vehicle and come it to my dealership, but my vehicle staring was not worked, how ever tow the vehicle, he suggest to me pl open the key lock part to any mechanic & come to at our work shop.

we will take the vehicle in AUTO CENTER KORBA then check the mechanic of my Scorpio & said to me that key setup is blocked, we will ordered from Mumbai & after 10 days delivered your vehicle and re-set your new key set up.

we are daily follow the dealer & mechanics/ supervisors he fake to me come the parts, today fitting, not properly fitted, properly not installed/ reset ect. Today I’ll goes to dealer ship AUTO CENTER korba, he told me your vehicle Electronic control unit is not worked, replace this parts, that costing is aprox Rs. 40, 000. you deposit the advance of this spayer part.
my vehicle is under warranty and only one thing key is brake is side of key holder. One work shop manager SHISHIL NAIK is said to me you take any action against to me & our dealership no any body no fear us.

So I want to make a humble request to everybody to help me in achieving justice. And I feel that all this circumstances are compelling me to make an appeal in front of the Consumer Forum, who alone can safeguard my interest. If you feel that my demand are unjust then just point out a reason that why should I not appeal in front of the Consumer Forum & file a F.I.R against of AUTO CENTER KORBA & MAHINDRA & MAHINDRA INDIA.

WE ARE HOPE YOUR POSITIVE RESPONCE

Regards,

JAI NARAYAN GUPTA
SHARAD AGRAWAL
SUMER SINGH
DISTT. KORBA
CHHATTISGARH
[protected]
[protected]

To
The General Manager
Mahindra & Mahindra

Respected sir
This is to inform you that i was invited by SWAMI AUTOMOBILES Chandigarh on a party from MAHINDRA for the launching of XYLO D2 on 29th january 2011.
They invited me at around 7p.m but from 7 to 9 there was no arrangement at all, no one was there to attend anyone.
This gives a very bad impression of your company.
I'll suggest to not to invite if this kind of arrangements are being done.
Thank you

Avtar Singh
#-135/1 sector-55 Chandiharh
amrit.bhullar@ymail.com

Good sir/madam
Pls note that I bought mahindra two wheeler KINI a black color.But from the day of purchase, a constant starting problems started.There after unlimited problem started.There is horrible service at service center.They repair and say ok.When they hand over, same problem started in front of your staff only.Which clearly indicates how the services are being provided as well as a big lair. Truly speaking a big headache in service .. no body solves the problem ...KINI is still in service center for 30days.We purchased on 18.02.11. and used only 60km.And most of time it is in service center.
Kindly solve our problem.As I consider mahindra and mahindra is a reputed company and not a street company.There fore i purchased blindly from your authorized showroom.
Details of showroom:MODEL FUELS(P) LTD, DHANSAR, DHANBAD, JAHARKHAND, CONTACT PERSON NEETU GUPTA - [protected], (VRMA JI AT SERVICE CENTER -[protected])
Your staff at showroom does not lift a phone.when we call they reply "we are still repairing and lie only" They does not care for the customer's problem.
Hope fully such a good company will take immediate and effective action against my filed complainant and will not make us a hopeless.
Thanks and regards
Bharat Prasad
K3-55, sindri, dhanbad, Jharkhand,
ph:[protected], email:ranjanb4u@gmail.com

To
The General Manager
Mahindra & Mahindra

sir,
I purchased a scorpio LX DATED on 15th june 2010 from NEXGEN Ranchi jharkhand customer I.D is c110065999. First of all the vehicle was not delivered on due time and created a lots of problem while delivery.After the vehicle was delivered it also created problem too while given for servicing on 11th may they returned on 12th may but still it created the same problem again i gave in the workshop on 13th may at hazaribagh but due to no arrangement of laptop they sent to ranchi's workshop but they are unable to find out the problem
10 days are past . perhaps one day the called and told me that their is problem in Diesel filter body and ask to change it and also demanded for its replacementmoney since my car is under guaranty period but stil after replacement it created the same problem it is not repaired.
NOTE: when i purchase the vehicle the NEXGEN dealer Manager Mr. Upender Narayan Singh told that if insurance is made here then they will provide cashless insurance facility but when in my car the breakage of mirror happened then they told that we have to pay for its repairing because hazaribagh workshop is not having such facilities Ranchi's workshop is having. i just dont understand that if it is not tied with ICICI LOMBARD then why did the sent for repairing it to Ranchi's workshop? i also want to know that when my car will be repaired due to this iam suffering a lot of problem of hiering somebody else's vehicle, your co. will have to pay for it.
I really hope for the positive response.
Thanking you
MD. SHAHABUDDIN
REG NO. JH- O2- Q-3622
SCORPIO LX
OPP. Jama Masjid
Hazaribagh, 825301
JHARKHAND

Sir, I have Purchased a Mohindra Scorpio From Sandeep Moters ( Patiala) Punjab on nov. 2009 and whole services was done by this dealer. but now on May 14, 2011 my vehical does not start and then i called to sandeep moter on there no. [protected] and there service adviser harveer told me that sir, you should come here on monday then we will solve your problem. there was a self problem and we will check it. when i reached there on monday at 10.. A.M. there was no special electrian there. there ordinary mechanic checked my vehical and he told me there was a problem in katout we will change it. but when they opened self we found the whole self was burned. at 2.00 p.m. i meet there service head to solve my problem as early as possible and he told me sir we will check you should wait. at 5.00 pm they refused to change my self they told that we have no self sorry you shold come on Friday we will arrange same self . they start my vehical by push. on friday when i approach to Sandeep Moters they told me there was no part in mahindra so we will try from different dealers. when i called them on monday they gave me same responce. i called several times to your customer care cell but they also told me we have farward your complaint. sir, suffered from last ten days. pl do me a favour and changed my self as early as possible From Harsh ([protected])

Hi,

I purchased a Logan ( Diesel varrient ) last year on 28th of July after going through a lot of discussion with most of the vechile companies, but I prefired to purchase a Logan ahead all, I was very satisfied with the performance of the vehicle and was happily driving it till Feb-2011 but after that it started giving some or the other problem, I complaint several times but every time it was resolved and again same issues occured,

When I gave my vehicle for second service it was giving mileage of 20+ but after servicing it was reduced to 18 and when ever I was switching on AC vehicle was not working as per standerd and it was taking a load even cooling was not proper, wipers never worked properly they are always leaving water marks on the front mirror, AC knob was not working properly it was not going to the maximum point,

I complaint about all these to one of the executive do not remember name ( mobile no [protected] ) and he promosed to come and meet me at my residence and resolve the issues, but he never turned up, after few days I got a call from Mr. Gudhenia from Koncept and he promised to resolved the issues and ask me to come to service center as the issues can not be resolved at my residence, I went to the service center and get the things done it took one whole day to get these issues resolved but those issue were resolved apart from mileage issue as it cannot be checked at that time, Koncept took my signatures on some paper which stated that I am completely satisfied and I was as my issues were resolved, but when I checked mileage again it was not upto the mark and still wipers were not working properly,

Recently I was out of station for 4-5 days and my vehicle was parked inside my house when I came back and drove my car I heard some noise from the bottom of the car, As the noise was very strange for me because no one has drove my car in my absence so immediately I went to the service center to get my vehicle checked, there I met Annu Mam and she instructed Mr. Asif to check the vehicle, after driving my vehicle for about 1 KM he said that there is some issue in the suspension of my vehicle he asked me to book my vehicle for next day to get the issues resolved, I did the same and booked my vehicle ( Booking no 840 )

Next day when I reached there service adviser Mr. Mohit gave me an estimate of Rs. 20, 000 for suspension work when I said it is only 10 months old vehicle and it should be covered in warranty and I insisted to speak to Mahindra, he said that Sir we will cover it in warranty, apart from that I showed him that there are several marks on front wind screen which I never noticed during 10 months these marks are noticeable when we check widscreen very closely and these marks are not on a particular point these marks are all over the windscreen, For that he mentioned that we will replace it but I have to get it replaced under Insurance, I said why should I get it replaced under Insurance when this is manufacturing fault he said that he will call back to me regarding that, But I did not get any call.

I waited for whole long day but I did not get any call, so in the evening I called Mr. Mohit and then I came to know that there was no fault of suspension there were 4 bolts which were loose due to which noise was coming, I asked about windscreen for that he replied that I have to take the vehicle to there another service center to get it replaced under insurance, I was totally distrubed and disconnected the call, I collect my vehicle next day and did not meet any person, My vehicle was in very bad condition nobody has even cleaned the windscreen, whole body was covered with dust and still windscreen was not replaced. It took 2 days to tighten those 4 bolts.

I got a call from some of the executive from Koncept on Wednesday and she promised that she will get all the issues resolved and promised to call me back after checking the avalibility of windscreen but till date I am waiting for the phone call.

There is no one who properly takes care of vehicles in Koncept, There are very keen in selling the products like wind screen fluid and other kits which are not required.

I paid Rs. 980 for first service which is supposed to be free of cost, Koncept SA Mr. Amit was very keen in selling few products like W/S Glass WA, Car Lubrication Kit and doing Engine care, Please let me know Mahindra is making such pathetic vehicles in which lubrication kit is required within 2 months?

On second service I paid Rs. 6180 and the same things were charged again this time SA was Mr. Sunil apart from these things he suggested for wheel alignment and wheel balancing I said if it is mandatory then please go ahead but after servicing wheel alignment was not proper and it was going towards left, I again get the wheel alignment done from a MRF tyre shope and again paid the amount which was supposed to be done correctly by Koncept.

Could you please let me know is lubrication kit is required on every service?

I have several vehicles but no one requires these lubrication kits on every service and could you please let me know where these lubrication kits are used.

I want to bring it it to your notice that I am getting promises from Koncept again and again but no one turns up and again after few days someone will call and promise to resolve the issues,

Please let me know from where I can get the proper response for my issues which are still unresolved,

Waiting for feedback on urgent basis,

Regards,

Nalin Shukla

[protected]

Sir, I have purchased a Bolero SLX (KL-33 B 1370) in last year February from kottayam kerala . Within one month itself the CD player ( Make -Kenwood) got un- serviceable. I got it repired it through the authorised service center in Kottayam ( TVS & Sons ) . But every time it again got US within 2 or three days. Then they directed me to Darshana Associates which is the authorised service center for Kenwood products. The result is the same. Now again I have given the set to them for repair and still it is with them. Also when I approached TVS &Sons for 20000 Kms servicing my vehicle had a remote lock problem. They are telling that they dont know how to repair it. Whom should I approach now for both these problems? Please help me. My e-mail id josh_puram@yahoo.in and my mob no: [protected]. Thank you

bekar company
ghatiya service
ghatia dealer
ghatiya staff's

from
amit agrhari
[protected]
raipur c.g.

Hello sir
How can solve my problem I am purchases LOGAN 1.4 Petrol Parts are not available every time what is the problem they are saying sir petrol LOGAN CAR is very few . So we can not manage the parts .then why sale those product if you are not able to manage the spare parts and why lose the business customer care is very poor if customer is not happy then how he suggest the other people . last 10 days i am siting and waiting for parts when parts coming then I will go and do my business My Logan 1.4 petrol RJ 14 CE 7161 DEALER NAME O.S MOTORS JODHPUR FEEL FREE TO CONTACT

DILIP SINGH NATHAWAT (c.s)
CUTOMER SUPPORT MANAGER
[protected]

To
The General Manager
Mahindra & Mahindra

I (Bithu Babu) here by informing you that I have a Mahindra single cab pickup which is under the registration KL 34 A, 4625 is under repair condition due to steering box oil leak, break complaint and mileage. I already given the vehicle for 3 free services at TVS Kollam and the vehicle is now run for 18000 kms. During the last 2 service we reported the same compliant and they rectified it and they have charged for it (bill number: K 3000780) amount of 4672 INR and the third service the same complaint we reported and that also billed for (Bill number: K 4000653) amount of 3208 INR. The mentioned both services are free services.

Kilometer run when we gave for second service is 9823 and third service is 14407 respectively.

Now also we are facing the same steering oil leak and brake complaint. Yesterday we gave the vehicle in TVS Kollam for al the three same issues which I have mentioned. They serviced the vehicle and gave back with the amount of approximately 2000 INR.

We like to enquire about the charges which they have rectified and billed is exact or not.
Today also I am facing the same issue (steering oil leak, break and mileage)
I like to know whether you have any stipulated solution for this or please inform us do u have any final solution for my vehicle.

We already complained the issue to the manager Mr Jaba Kumar and he also told us they cannot do anything. As I am a customer please ensure us what we can do for this steering oil leak and brake complaint.

Waiting for your feed back at the earliest .

Regards
Bithu Babu
St Jude Gas Service
Kollam (+[protected])

dear, sir my mahindra maximo viechile is not start . hownot start I do not know .service advisor told me after four days one parts is not working so this parts is not in OSL auto mahindra show room.this parts is aviailable or not avilable in rourkela I donot know I am tell you in evening after con fermation on rourkela.sir how I can maintain my family & driver because my viechile is one of my source of income.sir try to understand my problem .my monthly instalment how I can pay . my mahindra maximo reg. no.OR 15 P5188.mobil.no. [protected].OSL AUTO MAHINDRA showroom is situated ORISSA, SAMBALPUR.
sir kindly take some action because that showroom is not doing their job properly in that case coustomer is not satified.

hello sir,
We own a Toyota innova and mahindra Scorpio vlx. I appreciate on the mileage part where my innova runs 11 km per litre, where as Scorpio is doing 14 to 15...coming to the handling and servicing charges...innova being a Japanese vehicle costs me very less amount and Scorpio being an Indian made...light weights my valet...
1. Why are the labor costs so high, can you please explain..
2. why does parts keep going under repair very often..
3. Is it a vehicle problem or the service people problem..
Please answer my questions, many people depend on my suggestions to buy a vehicle...you may atleast loose a fraction of business from my side...

Thanks
Mahender Reddy Badal
+91 [protected]

To
The General Manager
Mahindra & Mahindra

Dear Sir
We bought a Bolero from ITL Motors Perinthalmanna, 3 months ago. Now there is a vibrating from the brake while applying brake, so we show the vehicle at ITL Perinthamanna. Then they told as it will take 3000 rupees to recover the problem. Actually the vehicle runs only 3 months and 8000km. What will we do. Please Guide us

Alavikkuttty
[protected]

Dear Sir-
I am prithviraj yadav would you like to inform you, i purchased Scorpio EX on 11/11/2011 .my vehicle fuel indicator not working since date of delivery, during delivery no body checked properly, because vehicle delivered in night time .next day i fill diesel fully but indicator sowing only 20 % .i complaint & bring vehicle in agency your technical team [ Mr. Patel ] said during first service we will rectify. But during vehicle servicing no body rectify that Issue, your people are saying spare not available . so many time my brother called but no body proper responding, please do needful
Regards
prithviraj yadav
[protected]
00968-[protected]

Dear Sir, i have asked for the quotation of Bolero Slx ( Diamond White) by the name of Nandika Dairy Pvt.Lt, Sikar. on Contact no.[protected] & mobile no-[protected] of Gehlot Motors Pvt.Ltd, Sikar. A lot of time i had tried to have a positive communication with the sales representative, But every time they reacted neutrally or rude regarding my needs. Sir I t customer of a lot of facility delivered by M&M but very first time I have came across such kind of experience, My mailin address is mentioned below
Dr.RK Godara,
rgodarasikar@gmail.com,
[protected], [protected].
Jyoti Nagar, Piprali Road, Sikar. Rajasthan.

i purchase mahindra maximo 1.5 years i give in workshop for electronic defoult nd chang ecg . nd workshop dealers send co order for ecg purchase but mahindra co not send ecg in 6 days his says not available in stock nd my vichle 10days in workshop pls give me support

I owned a marindra scorpio 9 months back fom your Industrial Farms and Equiptment GS Road, Dispur Guwahati. I had an accident, and struct at the road with the left front side and the chassis became crooked. It is difficult to repair. Is there any work shop who can repair it. What shall i do now...please some body help me..
thanking you

Lun Valte Aizawl

Dear sir
i have bought a mahindra bolero slx in the months of nov.-2011, and now my vehicle is in satna showroom for servicing but there was some problem and Mackenic said that your injector is lost and company will give you new injector, and today they have changed the injector but they are saying that you have to pay 30000/- for injector. and without pay we will not give you your vehicle .
kindly provide me justice for this cheating

thanks
madhavendra singh goutam
mob.- [protected], [protected]

To whomsoever it may concern,

With extreme disappointment, I would like to bring to your notice about the harrowing experience I had at your service station - Sri Durga Automobiles, Kirti Nagar, New Delhi. n

Last week after I got my car back from servicing from the above mentioned service centre, my car produced a strange sound within 12 hours of the service. I complained to the service centre about the fault in my car. A mechanic from your service centre examined my car & I was informed that the service centre forgot to put the cap of my engine as a result of which all the engine oil had spilled out. Had any major damage happened to my car, who would have taken responsibility? Neverthless I gave my car again to the service station.

I even gave Rs 1000 extra for the engine oil & the cap - a loss, which happened entirely because of the negligence & fault at the part of your service station. Not just that! I even paid Rs 4700 to change the time belt as advised by your supervisor. I paid up without complaining hoping that this the problem would be resolved finally.

But even a week later, the problems seem to be increasing. My car doesn't start when I give the ignition - a problem which your supervisor assured me had been taken care of at the time of servicing. My car didn't start several times after the servicing, I have been stuck on the road many times since the servicing. A problem which wasn't there before the service.

I tried to register this complaint with your service centre but I am disappointed to say that I was harassed by your employees. Every time I called the reception they asked me to call the manager(Chauhan) & whenever I called the manager I was asked to asked to contact someone else(Mr Bhist). This ping pong game continued for hours. Is this the way Mahindra treats its clients? Why should I coordinate between employees? I am suffering for no fault of mine.

Finally after your helpline checked my car, I was informed that the problem developed because your employees again hadn't put the time belt correctly. I was asked to give my car for the third time to the service station. All this within a week! I am a working man & I need my car to commute to my work place. I can't keep giving it again & again to the workshop. Also what is the guarantee that this time the problems wouldn't be aggravated? as it happened the last time. When I demanded an alternate car to be provided to me I was told that there is no such provision. Since then I haven't heard from anyone from your service station, there is just no accountability on the part of your employees.

I am in half a mind to lodge a formal complaint with customer redressal commission because frankly I have never been harassed so much for a simple car servicing. I demand an immediate solution to this problem as enough is enough now!

Regards
Shreshtha Jaiswal

to mahindra HR department

sir,
we are owned mahindra xylo e4 (2009 model -KL 25 A 3740 mohamad basheer) on the month of march 29 th due to accident claim we given for repairing in tvs and sons trivandram, with full cover insurance. they had given 15 days date then it extended to 1 month then again extended to may 19 th, the vehicle is not yet delivered, so it almost going to be 2 months . when we ask why the delay occurred they were telling the parts has to come from the company and its delayed i want to know why is the delay or the service guys putting the fault on company side . and i have a other doubt that why this much delay in an indian based company . the sad part of it is the companies like volkswagen and toyota giving the accident repair in there minimum time ( the maximum of 25 days) why you have a delay? your customer support is very poor . and i understood the the service companies are running with inadequate workers and equipment, dont your company is not responsible for this things?. i am used many a company vehicles this was my first experience( hope this will be the last too) with irresponsible peoples . i just booked a xuv 500 but since your service is very poor i just searching for better choices. i have a advice too if a vehicle is given they should give a date when the vehicle can be handed over and should be very particular in that. and we met the service manager in trivandram i think he is the extreme irresponsible person in that service out let. with out proper interaction with the customers. (my contact number is [protected]). the guy who taking care of the accident claim is the only consolation for the customers.

To
The General Manager
Mahindra & Mahindrasir
i am govind prasad agrahari i am purchase mahindra verito in 5 oct 201 aur meri verito car ka accident ho gaya hai 4 jun 2012 au mane insurance claim kiya hai meri verito car agrawal auto sales in robertsganj in uttar pradesh 5jun 2012 se khadi hai jab hum agency se baat kiye to kaha jatahai ki abhi tak spare parts nahi aaya hai aur today date 24 jun 2012 sir please call you agrawal auto sales in robertsganj in uttar pradesh and sir hamari problem jaidi solve karne ka kare ya to car repair kaiya jaye ya replace ho my car number UP 64 Q 1446.
Please let me know from where I can get the proper response for my issues which are still unresolved,

Waiting for feedback on urgent basis,

Regards,
govind prasad agrahari

I purchase a mahindra xylo E4 on 30-12-10 the vehicle met an accident on [protected] the vehicle is received by utkal automobiles on [protected] the vehicle is not repaired till now one year has been passed. Every thing from the insurance company is cleared but the utkal automobile is not taking any effort to release the vehicle even if it is a personal vehicle.The accident met within the free service period.what i will do please give me a suggestion .Bijay Ketan Mangaraj [protected].Bhubaneswar

I bought a Mahindra Scorpio SLE model on 28.02.20112 from Dehradun Premier Motors Dehradun. It had many small complaints so I went there on 18.03.2012. The Instrument Cluster was found defective but it was not available with the workshop. They placed an order with the company. I went for the 1st free service on 09.07.2012 after confirming with the works manager Mr Subramanyam the arrival of the cluster. But it was not available. My place Kotdwara is 150 kms from Dehradun. Do you expect me to keep visiting dehradun for this part at my expense? Please do the needful.

To
The General Manager
Mahindra & Mahindra

sir,
I purchased a scorpio EX bearing registration no OR 15 S 5841 in the name of Sri Purna Chandra Naik on dated 28-05-2012 from OSL AUTOCAR PVT. LTD. Authorised Dealer: Mahindra & Mahindra Ltd. Plot No. 135, Padrdhiapalli, Sambalpur-768006 Odisha, Phone:-[protected], 6499152. But after few days i.e. on date 1st july 2012 it is giving starting problem. So in this regard the vehicle owner has been informed to the company of Sambalpur, they told it can't be attend at customer premises and they took the vehicle to the service center of Sambalpur which is about to 15 K.Ms from customer premises on dated 09-07-2012 and they could not attend the same day. Next day after several reqeust they attended the vehicle on second half of the day and found one relay have gone faulty and that spare part has been purchased by the customer from market as it is not available in the work shop. The starting problem has been solved after replacement of the faulty relay. For this the service center of Sambalpur charged a amount of R.s-5000/- and they told to pay the amount and take the vehicle other wise the vehicle shall not be hand over to the owner.Till date the vehicle is under their custody, hence you are requested to take necessary step for released of the vehicle.

Thanking you.

Purna Chandra Naik
Mob-[protected]
email-pcnaik05@gmail.com

To
The General Manager
Mahindra & Mahindra
PLEASE ACTION IMMDIATE !
Sir,
I purchased a Mahindra Xylo D-4 on 22th June 2012 from Silvar Jubli Motors Saswad. After six Days Problam for Air Compreshar I gave my vehicle for Hadapsar Wprkshop on 28th June they returned on 29th June & Tail me this part is not avalable I am this parts Demound now This is item avalable in after Week.
But not avalable in after 20 days. My vehicle is Standing on, I am very very Loss.
Please Sir immdiate Action.
Thanks and regards
EX-ARMY Mr. Khawale Kailas
MOB- [protected]

my xylo has been standing at a so called mahindra dealer centurion for almost a week, after they informed the vehicle was fixed and that i can collect it . Nothing was done the vehicle still got the same problem. P LEASE dont ever buy a mahindra you only going to get problems, nothing gets done, they can only deliver empty promisses.

Mahindra can only deliver empty promisses and lies. I will never buy a mahindra again, not after the lies i have been told.My mistake was to ever believe them.

yes andre i agree.