MagicJack review: unauthorized withdraw from my bank account 42

If you want to get your money back, contact your Attorney General! This is the only option to get your refund. It's the only thing that worked for me. Not to mention, enough attorney general complaints could get these guys out of business. Good luck!

Product freezes up and shut down computer. Product worked for a certain period of time and then started to freeze up and shut off computer. Can not contact company. There is no customer contact or address of return, not even phone number for customer service.

PO BOX 6785
West Palm Beach, FL 33405

Magic Jack Phone number: [protected]
Billing MagicJack number: [protected]

CAUTION: it looks like they track the number that calls and places you into a repeating loop if you call back a second time. so if you need to call a second time make sure its from a different number.

just a note, maybe it would be possible to call back mulitple times if you block your caller id, easily done by dialing *67 before entering the number

I BOUGHT THIS THING AND ALL OF A SUDDEN IT QUIT WORKING THEY HAVE NO PHONE SUPPORT ONLY ONLINE CHAT SUPPORT AND WHEN THEY CANT FIX IT THEY LEAVE THE CHAT SO YOU START ALL OVER WITH ANOTHER CHAT TECH TO DO THIS ALL DAY LONG

I can call other no.s and i can hear them, but they can not hear me, they can call my no. but we have the same problem, they are unable to hear me I have comunicated with Majic Jack, but have never gotten a reply, my assigned majic jack no is---[protected], my email is

My Majic Jack worked for about 3 months. It stopped working, I went on line for help. The person on line could not get it to work and after 90 minutes hung up on me. I have had no service for 9 months. There is no way to get in touch by Email or phone.
Just a warning buyer beware

Three people have tried in vain to follow their instructions and get this to work.The system will not give us a phone number. There is no one to call for help.

Have you gone to the Magicjack website to look for someone to contact? Maybe you should take it back to where you purchased it and get a new one. Sounds like you received a defective one. My Magicjack works great.

Last year, to launch the Majic Jack in our area, the company offered the product for 39.95 which included 2 years of phone service. They drafted this out of my account, and disconnected the service after the 1st year. They are selling 5 years of service for a great price ..but I think with the..False and misleading advertising...they will not be in business long...be careful with this company...

I've had Magic Jack (not Majic Jack) for over a year. My dad has had it even longer. Never had any problems. In fact, my dad's Magic Jack was stolen (the computer it was attached to, actually) about a month after he signed up for the 5 year deal. He had to buy a new MJ, of course. But we called and told them what happened. They setup the new MJ with the same phone number and walked us through setting it up for the 5 years we had already paid for. No hassle, no problems, and it works as good as before. I recommend MJ to anyone.

I would have to agree with your statements, I admit the product does work but only intermittent usage and I cannot recieve calls, I can call out, but can accept a call. I have chatted with text support for hours on end and still no response. If anyone knows how to fix this problem...help! I bought the phone so that I can contact my children, when I have to be away from home.

To correct myself: I cannot recieve any calls!

If you do not like our product, then don't buy it ! Our product offers the best option for all your telephone communication needs at an unbeatable price. Where can you get all of this for this price? Don't answer that, I am sure your too stupid to comprehend what I just asked. Besides, technology is for educated people, not a bunch of stone age people! Idiots...

Majic jack phone just shuts off while you are using it. after an hour on chat and still not working they refuse to let you talk to a live person. and just say sorry

I CALLED RADIO SHACK ABOUT THE MAJIC JACK AND THEY REFUSED TO GIVE ME THIER ADDRESS OR PHONE NUMBER, SAID THEY DIDNT HAVE THEM, BUT THEY CONTINUE TO SELL THEM, SO THEY HAVE TO HAVE SOME PLACE TO SENT THE ORDERS, THIS IS A BIG RIP OFF AND THEMEDIA AND LARGE COMPONIES ARE INVOLVED IF ANYONE KNOWS THE ADDRESS OR PHONE NUMBER, PLEASE SEND IT TO ME AT CARROLL@ATT.NET THANK YOU

I agree that MJ does not work. During the first week I experienced horrible sound quality. Either I would cut off or the person on the other line would cut off. After doing the whole live chat thing and switching usb ports it seemed to get better. Now, this week I cannot hear anything when I receive calls. Today I spent 3 hrs on a live chat & still have not resolved this problem. This magicJack should be called magicJack Piece of Crap. WORST EXPERIENCE!

I need to renew my serrice ata [protected] or [protected] and I dont know how to do that.

I need to renew my telephone service [protected] or [protected]. I have only one voip unit, the other one was stloen.

is the ssme comment please, I need to renew my majic jack service [protected] or [protected] .

Ok I had teh majic jack and I need to renew the service. ok?

if this majic jack product is so bogous and fraud, the gov. of consumer affairs needs to be contacted in your state and an investigation needs to be conducted to find out where this product is comming from and why this product does not work and why peoples money is being taken. A warrant for their arrest and a class action suit seems justifiable. The I>R>S would never forgive them!

This company has no official complaint person or representative to talk with over the phone. The online representatives just give you the run around. The sound quality and total package is not worth $39.95. Is there someone like the Attorney General Of Florida to compalin to?

Well, I am glad you are happy, but I am willing to believe that most people are not happy and this is why I filed the complaint. So stay on board and I think you will realize that you are one of the few that is happy.

I have cable internet and I am using MJ for the next 5 days, hoping to get a reply from them. I will discontinue the service if they do not answer. They should have already answered. I am not sure what you mean about a filter and yes, I leave it on all the time. That's how most phones operate, as full time phones, not just when one needs to make a call. How is it that you can help me? Are you a company representative? My phone works and already has. My complaint is that I changed my phone number and they did not follow my privacy requests.

Good support LadyScot. I have a few friends who use MJ and love it. As for their support, I see a lot of complaints about them but could it be the low cost of the service offsets poor support? Just seems logical.

I know all about the live agent on the internet. I want to talk to a real customer representative on a real phone and they do not provide this. I have had MJ ever since it came out, so this is nothing new to me. The privacy issue is I do not want my old phone number forwarded to my new number. Every customer has an option or a concern with customer service. This company does not offer a solution to this. They will not give company officials names out. This is half a company, not full service. The filter you speak of is not something I have or was given to me, unless you are talking about putting th main MJ device on the actual modem, which I don't think is recommended, so I am not sure what you mean.

Yes possibly so on the cheap amount for the phone service, but why not improve the service and be a part of the community, instead of hiding behind online customer service agents, who work for a contract call center. They have no authority and read from a book a standard message that they have been prompted to tell every customer. Very generic. This is no way to run a national business and be successful. Every thing in America today is based on the bottom line for companies operating, to get maximum revenue and not offer the customer any integrity or quality with it. Not good and I hope that you would agree with this.

Well, my point is that to provide a better quality of service the company may have to shell out more money for better training or equipment which would lead to an increase in the cost of the service to the end-user. Remember I am just speculating, I have no working knowledge of this company or how it operates aside from what I have read and heard about.

OK. Thanks.

I believe he is also meaning when someone calls the old number he does not want the calls to automatically forward to his new number. This happens with some service providers.

Prank calls on old line. The reason I changed. It should be the customers choice.

Well so far I have not had any prank calls, so you could be right.

Thanks. Still no calls. They may have given me my request after all, cause I feel there would have been bad calls by now.

to whom it may concern
I am carl pinchinat. my majicjack phone number is [protected]
it is not working. I got a massage that say that to log in but I forget my email address, please up date my email to this new one so I could sign in pinch6635@YAHOO.COM SEND ME A MASSAGE THAT YOU RECEIVE MY EMAIL THANK YOU IF YOU HAVE A PHONE NUMBER SEND IT TO ME SO IF I STILL HAVE THE PROBLEM I COULD CALL SOME ONE THANK YOU YOURS CARL

no real tech support available, do they even have a phone number listed to call ? I'm just trying to register to get the service started,
if your able to contact me my E address is robertrobinson10@att.net

no tech support available they have a area to click for a live agent but no agent will help you unless you send them $38 to talk with tech support, false advertisement not warning people to pay to get your phone service started

Majic jack(off) is a complete waste of time and money. the ads are very deceptive as it is NOT unlimited, just read thier terms and conditions the ### throw in your face everytime thier junk stops working, or they cut off your service and ask for more money. I would not recommend this product to my worst enemy. you will get no satisfaction from thier ###ed customer service. RIP-OFF SCAM!

me too i ordered 2 majic jack 1 with one year service and 1 with 5 year service they charged my credit card around $150.00 after the free trial i got nothing neither the 1 year or the 5 years i paid for i had to pay for ayear service again on both of them about 2 months ago they send me another majick jack in the mail with out my knowledge and with out me ordering it i happen to check my credit card on line when i found the charge by accident i went on line and complained they told me that one of of their top ten executive will get in touch with me its ben about 2 months never heard any thing from them again and when my 1 year service expired they refused to renew it for another year because i desputed the charges for my credit card chrges with out my knowledge and i got on a chat with them several times after that now for over three months they kept telling me they will get in touch with me to clear every thing and i am still waiting after 4 moths now i believe they are not honest they are out to cheat the public i am hoping an attorney can see this i would love to sue them .

I recently sent away for majic jacks for my Internate /phone service. I wasn't happy with the Product. I have been billed for it. I have sent it back, Februray 15, 2012, with another charge of $20.36 shipping cost, but I have not recieved Credit to My my Card. When will I see Credit back?

Don Hannivan