Malindo Airways
Reviews and Complaints

Hi Team, I am really disappointed to inform that yesterday I had a flight from Langkawi to New Delhi in Malindo Air. It's was my first and the worst experience with this airlines that I am bit shocked with it.
My luggage was broken, one wheel was missing, it had scratches on the body of the luggage and dispite putting a fragile tag and wrapping my expensive items with thermacol and cloths it was broken too as you can see the bag itself was broken. My bag which is now broken and stuff costed $200 (SGD) equivalent to 10k INR. I had a terrible loss and would like to demand a refund for this unbearable and horrific incident.
Also another incident happened inside the flight, the crew were so unprofessional and on asking them for a non veg meal they arrogantly denied and told me that they only had 10 non veg meal pack and that It
was finished. This was not at all expected from an international flight and I have travelled to so many places with so many other airlines but never have I faced such a situation where the food is finished. The behaviour of the cabin crew was not at all appreciable and I am really sad to express that I would not recommend anybody to travel in Malindo air after all of this!

Hi there
My mum was travelling to India from Adelaide to Amritsar on 15th July 2019.she got her 3 boarding passes from Adelaide Airport.
Adelaide to Bali, bali to kulalumpur, and kulalumpur to Amritsar. Her flight reached at Bali airport around 12.45 pm and her next flight departs at 1.05 pm. How come they left her at Bali and how come she were catch her next international flight in 15 minutes she was crying there but no one come and look after her. That is so terrible. I don't understand why the next flight take off without her because she already get her boarding passes.

She get too much harassed over there because she was alone and she talk to Malindo staff in the airport they r not listening her we r not look after u u have to be buy a new ticket we can't help u. That is so bad experience
My mum she bought a new ticket from Bali to Amritsar which is cost her $550 Aud
And she wait too much at Bali airport.she slept at the airport
No one look after her

So I just want to lodge a complaint for this harassment
And also we demanding to claim our whole ticket money back from Malindo airlines
Passenger name is lovely Kaura
I m waiting for your response
Thanks
Ashutosh kaura
[protected]

To Whom It May Concern:

I would like to officially made a formal complaint in regards to the service I received from your staff at Malindo Air.

Situation:
- Flying from HKG (11/07 - 15:15 / Malindo Air 606), connecting at KL (11/07 - 22:00 / Malindo Air 9112) and arriving for Chennai, India.
- Even though I had a valid visa, I was rejected from entry into India and was order to return.

Problem:
- It would be 24hrs later before I would be able to fly out, before making my 10-hour journey home.
- Your staff members never explained to me what was happening and the procedure of the trip
- They withheld my passport and rather than explaining the reason why, they lied by saying at the next leg of my trip so-so will give it to me. This continued on 8 or so times.
- During my those 24hrs I was left waiting at Chennai airport, I got no assistance from your company, whether it was in terms of food or checking in on me. In contrast, to another poor traveler in the same situation, except they checked on him and provided him food. On contrast with your airline, the ground staff laughed at my misfortune and found it entertaining.
- You staff never provided any assistance, any way of contacting someone or even their names.

Having my trip cancelled was heartbreaking, costly and the how I was treated by the staff made the experience that much worst. The other airline tried to make the best of a bad situation and treated their customer with respect and kindness.

Before I start to make my experience with Malindo Air more public, I hope to hear from you directly. Yet I expect this will be brushed off and under the carpet. I hope I am wrong.

Vi Young
+[protected]
vi.[protected]@hotmail.com

My booking reference no. NKECOL and order no. KUVJWT, PNR#. NAJSND and e-ticket no. [protected]. I applied for refund but Malido does not cooperate and does not accept my request. It is my humble request please refund my cash as soon as possible. Being studnet at UTM JB, I need cash as soon as possible to pay my University dues and focus on my study. Thank [protected]

Though my eticket booked with kiwi.com and passport was correct I was denied access to my flight because the credit card number kiwi had used for purchase wasnt exactly the same as the one printed on my eticket - a difference in the last digits. I was denied access to flight because according to Malindo I had to show kiwi credit card used for the purchase. Though I stayed for 2 hours discussing with their manager and kiwi hotline it was to no avail. Had to buy new tickets from Hanoi to Kuala Lumpur.

I would like to express my total disappointment regarding malindo air ground staff in Senai airport johor bharu .

My flight is OD2404
My flight suppost on 9/7/19 at 5.15pm.
However, the flight was retimed at last minute to 6.05pm and we only got notice at 3.48pm on the same day via e mail.

Although feel unhappy with the last minute notice, i still reach airport earlier before 5pm.

Due to the boarding time at 5.35pm, i have been waiting in front of gate 2 for the calling.
However, in view of noticing the front entry door of gate 2 still close, i been patience waiting for the time of departure.

Time pass by until i heard my name was being called.I was shock as i see the front door still closed, then i only aware there is another enrry point for gate 2 from the sideway.( i not familiar with the senai airport)

I quickly run to the ground staff and approach the ground staff malindo air called " Nabir "or " Nabil".In stead of being guide to the plane, i was being shouted loudly by the "Nabir"/ "Nabil".

He wa extremely rude & scolded me where i been as he had already call all passanger except me. I told him that i have been wait in front of gate 2 even before boarding time and just sit in front of gate 2.He continue to showed his rude manners & shouting / complaining to me.

I am extremely shocked with his unprofessional working altitude and asked him " sir, can you be more polite" as I not aware gate 2 has side entry
However, " Nabir " or "Nabil" ground staff even showed more gangster like behavior until his collegue need to guide me quickly leave the scene & went to the plane.

He showed extremely " NO CLASS" working altitude and has totally damage my trust as customer towards malindo air .

I have never imagine malindoair can hire the person with totally unprofessional, emotionally, low EQ, aggressive with psychopathic type of behavior.He is extremely not qualified for the job and his presence has totally spoil the image of malindo air.

To be honest, not all customer familiar with all entry point of gate in airport. This is why we need guidance at certain time. WE ARE PAYING FOR THE FLIGHT/SERVICE AND NOT COME FOR A FREE RIDE.

Malindo air has suddently re timed the departure time and only provide us extremely last minute notice( a suppost 5.15pm flight, the retimed plan was only being informed at 3.48pm via e mail on the same day)
To make it worse, the gangster like behavior from ground staff called " Nabir" or " Nabil" in senai airport johor has scared me away to purchase anymore service from malindo air in future.
I am even thinking of calling police if " Nabir" or " Nabil" if dare to show any physical contact towards me..However, for a women point of view, his rude behavior is scaring enough.
It is totally a nighmare for me.
I have a totally unhappy experience with malindoair.

Confirmation Code: CVJTML
E-ticket number: [protected]
My situation: we are 4 passengers I paid extra weight, because the employee on the counter told me I have two cabin bags only not 4 cabin bags, so you will take only two bags
Then I paid 666 RM and discovered that I have 4 bags to take to the plane
Because we are 4 passengers
I hope you understand the situation and resolve the situation, i tried to contact customer care alot of time by (e-mail - phone call - social media) no one give me any solution and every time different answer without any case number without solution ever time told me we sent your case to relevant department and we will contact you soon
and no one contact me from 5 days, i am still waiting relevant department to give me any solution
I told them this is a mistake of your employee not my mistake because she told me that (you will pay extra weight the child not available to take cabine bags)
Thanks for understand again
Waiting your reply ASAP
BR

This is the 2nd time I've booked malindo airway from penang to Subang, and for both times flight was delayed for more than 1 hr.
This is unacceptable.
Flights should be punctual, and frankly the weather wasn't bad.
If malindo airlines can't cope with the many flight timing, then don't offer so many different flight times.
Wasting our time waiting in the airport. And best part? No complimentary services or refund given. At least give a discount fr the next flight purchase lah. Don't be so stingy.
And time wasted can't be bought back anyways.

I was told a refund had been processed at the gate in Denpasar on 12/05/2019. Your agent confirmed several times that it had been actioned
Twenty other people were refunded at the same time
The reason for this was because your faulty plane turned around and came back to the airport. There was no information given as to what went wrong and the crew didn't even talk to us for the 38 minutes we were circling the airport knowing something was wrong but no information
Because of this half the plane did not reboard and a refund was promised

I have rang Malindo Sydney and repeatedly emailed to be told we will let you know

I still haven't received it to my credit card
I think over a month is long enough to process

Please explain what is happening

Karen Hughes

The flight was delayed for an hour with a prior notice but eventually the flight was delayed for extra three hours without any notice and your ground staff was extremely rude and no compensation was given no proper explanation was given. It is a late night delay and no compensation. When we requested for the higher management's numberbwe were being twisted twisted around n no proper answer or person in charge attended to us. #flight OD1218

Flight from KL to Hanoi, flight no OD571, seat no 7C, on 19/5/2019
When I boarded, all TV screens were switched on, except mine . Apparently it was not working. Asked for help from the crew, the 1st one said she will reset the screen, after 30 minutes still not working and she never bother to come back and update me what happened. Complained to another crew member, also said will reset, again never come back to me. Complained for the 3rd time, the crew said already reset, if still not working, nothing she can do . I asked if she is going to find a solution for me, the answer is still no . I asked if she can let me change seat, she said I have to find the seat myself because the flight is very full ? )
I believe the air ticket price includes in flight entertainment, I would like to request for some refund because of incomplete product given and bad service
I don't take flight which has no in flight entertainment ( if it's more than 3 hours) . I stop taking AA a few years back because of that.

We were due to fly with them to sri lanka when sadly the bombings happened.
We received an automated email offering a change of flight or refund so we opted to changed and then heard nothing back.

Due to malindo air not caring about the safety of their customers we were forced to fly to sri lanka and risk our lives.

We tried calling every number we could find hundred of times, we visited two different desks in airports, we send hundreds of emails and contacted them via social media and we received nothing.

We were forced to take the flight and were met in sri lanka by the british embassy telling us we had to take the next flight out for our own safety.

At no point did malindo air care about our safety or offer any help.

It's been over a month, we've received minimal communication and no compensation. They not only ruined our holiday, cost us hundreds of pounds on calls and alternative flights but they put our lives at risk.

Do not fly with them!

There is huge price difference between a fresh booking and when you try to change your ticket for the same date. Moreover you will be charged for the price difference. For a particular flight and for particular date and time, The fare should be same whether you book the ticket for the first time or change the date. I sent email to Malindo but no reply from them. I lost more than RM2000 because of Malindo Air's negligence in handling customer complaints .

There is no meaning booking a flexi ticket where Malindo air claim no fee for flight change. However They charge it through a fare difference by increasing the price.

This is a total cheating.

I (Divya Prakash Goud) travelled from Bali to Kuala Lumpur and to Delhi on 26th April. Flight were OD 305 and OD 205.
i had kept 300$ in my checkin baggage and when i reached delhi it was observed that the money was not there in the checkin baggage and my suitcase lock was also open.

i would like to see all the screening photographs and also the conveying photographs to understand where it was happened.

My contact no. +91-[protected]

On the 25/4/2019, 5am local tine, my family checked in at KLIA for our destination to Denpasar. Flight time 7.30am. At Malindo desk we were given boarding passes (even for my son's passport was under 6mths to expiry) and 2pc luggage were checked in.
At 6.45am we queue to enter the departure gate when a member of staff inforns us my 10yr old son's passport had ess than 6mths before expiry.
I am shocked that Malindo sells tickets without taking any responsibility on whether the customer will be able to fly using the ticket. My experience with other airlines is you will not be issued a ticket if your passport is not good to fly. Airlines make customers key in the expiry date of each passport when u purchase your tickets online so you could not buy a ticket if your passport is not valid! I feel cheated because all three of us could not fly that day. The cost in hotel and flight cancellations cost us a lot of money. Not to mention time wasted waiting to retrieve our check in baggage from the plane. And I blame it on Malindo's online booking system and incompetent ground staff. If I had booked Air Asia, this problem would not have occurred. Airasia's booking system would have alerted me on the validity of my son's passport and this whole problem could and would have been avoided! And Malindo's go to response was to blame it on the customer. Thank you so much for ruining our family vacation and your poor handling of this matter from your customer "care" office.
I have attached a photo of my flight details below.

On April 16th, I have booked a ticket to Bali for the dates 16th of November 2019 to 22nd of November 2019 return through opodo website. As per the ticket I have to get charge $980.40 AUD from Malindoair. I did get charged $980.40 AUD from my bank account but I have notice another 4 transactions was made individually from Malindoair. It seems that I had been charged extra for the 4 transactions. Please refund the amount asap. The extra transactions are :-

$275.10
$275.10
$215.10
$215.10

Anil Kurunnoth Gopi (PNR :EGKJUN) & Rajesh Balakrishnan (PNR : YMAEXL) travelled from Phuket to Kuala Lumpur on 25 March 2019 on flight OD 541 which was delayed due to technical problems. We missed flight OD 231 (Depart 22:05 KUL) on 25 March 2019 from Kuala Lumpur to Kochi due to the delay. The next flight was only at 22:05 KUL on 26 March 2019 (As informed from Malindo desk)
We incurred financial losses in business, because we could not reach on 26 March 2019 daytime. I was also emotionally disturbed as I could not reach for my neice's birthbay on 26 March 2019. No room was provided to us till 12 noon, 26 March 2019.
Would like to share the whole sequence of events (real cheating) if you provide an email id to do so. I never expected such a big company like Malindo to have people who would hoodwink customers.
I intend to take up this issue, to make sure this will not happen to anyone else.
My Name : Rajesh Balakrishnan
Contact number :00 91 [protected]
Email id : [protected]@gmail.com

I bougth my fligth on 05/03 to Malindo air thru budget air, was to fligh on 9/04 from Phuket to Denpassar .

Reservation number for buget air is BPT 1099203 . And i have tickets with that date .
Reservation number for Malindo air is YHDRJT
On 19/03 i was advised that i have a fligh time change but than i receive a ticket that states 10/04 instead of 9/04.
I am contacting everyone from malindo and budget air to try revert back my fligth to the original date (to the 9/04), Malindo is still selling the original fligth but no one is trying to help .

thanks

My flight was supposed go leave 7.25 and it's 8.30 still it hasn't taken off. Since 1 hour they are just saying that it will take off in sometime. Then they say there is some aircraft problem. Delay by 1 hour 10 mins. This is so irresponsible. I have to reach india at 10.30 and how is this flight going to reach there by that time. I would never fly with this airline again. And never suggest anyone to if this issue is not solved immediately.

Bought tickets for SZB-PEN-SZB to fly & return on same day 21/2/2019.

Late evening 20/2/2019, departure flight SZB-PEN was retimed from 10.45am to 12.25pm, so had to change return flight PEN-SZB from 2.30pm to 4.25pm to accommodate. During the change, I asked the customer service agent if web check in is possible for PEN-SZB, he said yes, as long as passenger has alighted from first sector SZB-PEN. Prior to this or next morning (i cant remember) another agent also assured me that web check in can be donw as long as passenger has alighted from flight. Both were fully aware of the return ticket timing.

On 21/2/2019, retimed flight which was supposed to depart SZB at 12.25pm was delayed again to 12.55pm. Passenger arrived in PEN, still could not web check in. When I called customer service, this time he informed me that web check in was only available 4hrs before flight time. He gave me a number to call which he said is Malindo Penang airport, turned out to be Malindo town number, which gave me another number to call. Called 04-6458858 numerous times, no answer. It was already 3+pm. I called customer service again, the only thing the agent could tell me was "web check in only available 4hrs before flight". Spoke to Rahmat Wahid, senior CS officer, very defensive, accused me of using vulgar words at him (which I did not). Could not provide a solution. Only told me over again & again what is written in de website, etc etc etc. Defensive & not claiming responsibility when asked how come his agents gave different answers at different times. Just said there is nothing he can do. Could not manage angry customer (who was already very distressed coz unable to check in). The experience he & his agent gave me was that he was not there to help me but to tell me that he & his agent acted correctly & I am de one at fault for not knowing that web check in is 4hrs before flight time.

This experience has made me so angry & I do not have faith & trust in Malindo anymore. I do not trust in yr flight times, nor in yr customer service team, especially in critical times of need like the above (check in counter was closing & no time to counter check in). Will definitely think twice before flying with Malindo.