Malindo Airways
Reviews and Complaints

I was travelling to Kuala Lumpur on flight - OD 216 today, 10th July 2018 from Mumbai. Upon reaching the airport I was patiently waiting for my luggage (A brown blackberry brand carry bag) at the designated belt for it.

When I received my luggage I saw that the sticker attached at the time of check-in at Mumbai Airport was not present and the zipper of the bag was slighlty open. Upon opening I found that the whole bag was filled with water and all the contents of it were drenched with water. I even showed it to the Malindo executive present near the baggage belt, who asked me to fill a complaint form (attaching an image of the same.

Please see that I was supposed to attend a business meeting with the client in the next hour which I missed because all my business attire was inside the bag. I had to get everything dry cleaned by my hotel which has cost me around RM 200 and also I had a Woodland brand pair of leather shoes worth RM 800, which are completely damaged now and cant be used anymore. Therefore, I ask you to take the responsibility of this situation and compensate me on my loss. I have already shown all these to the executives present there. Attaching Images for your reference.

Hi

I had booked flight from malindo directly for Holiday trip in between 23rd to 29th June to experience memorable trip but this trip was so much horrible for me and my family . I can understand airport shut down situation but once boarding pass issued but malindo staff not allowed us to take flight from Kualalumpur due to flight cancellation. No one informed me such situation in Denpasar . Malindo staff was not cooperative with me and my family although our reservation seat allocated to someone else . It result in 20 hrs hold at kualalumpur airport without any stay arrangement except food coupons.Such treatment is beyond my expectation as female staff misbehaved with my wife and no seats were allocated to us instead of that Kulalumpur to Trivandrum flights ticket booked for us which is additional expense for me . Trivandrum is 2300 km far from delhi for which separate flight to be booked by me which result in expense of 38000/- INR and 5000/- Rs Hotel stay in Trivandrum. I need complete refund for such bad experience and mental agony faced by me and my family .Malindo kualalumpur staff shouted on customers and threat to no alternative without considering my family situation . My wife was ill for which treatment was not provided at that time . She is treated in hospital from last three days due to which not able to write complaint .Malindo staff provided tickets to other customers to delhi but left us stranded by giving only one option of trivandrum

I had to cut short my stay in india due to a personal matter. My flight back to malaysia is on 29.06.2018. Now I want to leave on 25.06.2018. So on 22.05.2018 I tried online to change the date as requested I put in the infos as to name flight pnr kvjezs. Then continued for the input of date of birth. When selected the date and month it appeared as 8 au and entered the year 1946 it appeared as 19. When we enter... The date of birth format appears again to be filled. Many attempts in filling the date the same thing happens. Not user friendly. When calling on line to customer care at 60378415388 every half a minute the same verse 'all our customer care agents are busy. What shall I do to get my flight date changed to 25.06.2018 booking pnr kvjezs please help urgent. Kanesan please reply to my email address [protected]@yahoo.com or call @ [protected]. Urgent.

Booking number: PNR: HPAXBC

Want to complaint malindo customer service. My luggage damaged during transport from kota bharu to subang airport. When i went to office to complaint, the person in charge not even there. Went to ticket counter and they can't even get them while keep contact them. I waited for an hour for the PIC to come here and check my bag. The PIC waste my time. They supposed to stay in customer service office and not go around and not leave the office and went out from airport. Finally the PIC came, the reason that i get was malindo air not enough man power. Please Malindo air, hire more stuff to prevent such incident happen.

My backpack which had been in airplane hold had been spilled with oily liquid when I got it back from baggage carousel. The liquid ruined the fabric of my backpack and it didn't get clean even though I tried to swipe it away. I also got the oily substance on my legs and it didn't fully come off even with showering. I would appreciate if I could get some compensation of this.

The service for baggage drop is the worse in KLIA ... so damn slow ... and when check in still need all the passangers to be there eventough IC (identity card) has been provided ... the Person in charge is very irritating and no coutesy at all .. queue for almost one hour ... the worse service compared to other airline ... Ive been using MAS Airline for so long and never in my life having this kind of bad service.

Hi. I am Izwan. This is my 3rd time using Malindo Service and this things keep happen in Kuching Airport. My flight is at 9:35am From Kuching to KL but until now 8am, the counter for check in is still nobody here. I've waited since 07:15 and totally piss off with this kind of service. Not the first time happen but this is the 3rd time happen and it happen in Kuching Airport! At this time I wrote down this complaint still nobody here! I've sent pic and complaint in Malindo Air FB Massager and no reply yet!

Date: 13 May 2018 Time: 1340 (pm)
From: Phuket To: Kuala Lumpur
Flight No OD 0541
Seat: 10 (alphabet)
Stewardess Name: Ms Putri Airinna
Stewardess Lead: Ms Zakiah

This is my first time travel with Malindo Airline in Asia Pacific region, however is a very bad bad bad experienced that I never had. The fight today is not really full house, as usual that the Stewardess started serves the food and beverage after flight departed for a while. During the meal serves, I requested a bottle of mineral water on top of the coffee I ordered, the young & beautiful stewardess name Putri Airinna was told me that she will come back to me later. I agreed to wait because I understand they should finish to serve all the passengers first by assuming they don't have extra mineral water in their food cart. After we finished the meals and the stewardess started collect the wastes from everyone then I reminded the same stewardess who served us early again that I'm still waiting the mineral water from her. Again, the same statement from her "wait, i will come back to you" then walk away.

After long hour of waiting and there is no news + no action take place by the stewardess and the pilot announcing that flight going to land soon (appr. 30min before landing). Despite my thirsty, I went for my toilet break and I accidentally saw the stewardess (who gave me empty promised twice) busy work at the back of pantry with her colleagues. Firstly, I politely to inform her that I have asking the water twice and I am still waiting for her. Her immediate response is "Do you see we are rushing to finish the work here". I am shocked that she does not apologize on her missed duty by promising to the customer but no action, instead she response loudly with impolite message and tone. I feel very disappointment on her attitude and her response and remind her that if they can't provide such service, at least she should come to customer and explain the reason why they can't deliver the service as they promised. Due to her impolite response and attitude, I walked back to my seat and give up my request.

After few minutes, the stewardess walked to my seat without informing or saying anything then she opened the food tray rudely and put the 3 bottles of water rudely then walk away back to the pantry. My friend who slept next to me and I were get shock on her rude action. Immediate I voice up "excuse me" and try to call the stewardess but she ignore me totally and walk away. At the moment, I was damn fed up with this kind of airline services. I can't imagine how they train the employee to treat the customer rudely.

I told myself that I shouldn't receive such insult and decided make a complaint to the stewardness lead. Don't be surprised that the stewardness still argue with me that she did apologize (where I didn't hear at all, may be at her heart inside) and she claim that she has witness too when I explained to stewardneess lead on her rude action by shocking us and placing the bottle in front of the food tray then walk away + the empty promise attitude.

I really disappointed with such unprofessional customer services. I request Malindo to response their investigation within this week (16 May) as I've asked their name of the stewardness lead to ease the investigation.

The most disappointment in this case is until the end, the stewardess still denied her rude manner of her working attitude no matter stewardess lead mentioned to me that she will educate her. I don't trust the Malindo customer services anymore after this case.

Pls. reach me thru [protected]@gmail.com

Vivian

I was due to board flight OD186 at 00.25. When i arrived at the airport 3 hours prior to departure, the airport screen showed that the flight was delayed by 7 hours.
my trip was time sensitive and had to be at specific locations at a certain time which also required me to catch another connecting flight via a different air line.

I did receive an email from the website i purchased the ticket from at 5 am which was 5 hours after the initial scheduled departure time (unacceptable).

Ground staff at the airport was horrible! After staying inline at the check in counter for over 90 mins, i was asked to speak to airline staff at the connecting destination. I could not speak to staff at the connecting destination as i had to get off the flight and run to my next flight (which was an additional cost, thank you very much). Thanks to Malindo's horrible service, i wasted so much time and money!
I will never fly Malindo again.

This is to report to you what happened to me today through BK travel agent in KL central station.

I went to buy a ticket and staff said to me go with Malindo air (business class) and they will allow you to take 50 kg bags.She said all other airlines will not do that.

I believed her and I bought the ticket then I went online to find that Milando does not allow more than 40 KG so I went back to the agent to face some very bad and manipulative behaviour.They ended up taking me to police while I am a scammed turist.

Worse than that is when I checked the price of that flight online and after 10 hours, it turn to be cheaper by RM 100.

Is Malindo air aware of this ? Gents selling by much higher prices and scamming turist by claiming that we are allowed to carry 50 Kg weight

Malindo needs to investigate this

To whom it may concern,

Hi, my name is Steve Xie. I had just experienced my worst flight experience I ever had.
I am travelling from Bangkok to Singapore on transit in Kuala Lumpur. My flight number from Bangkok to Kuala Lumpur is OD 525.

I had bought my air tickets online via traveloka website. On the website, I had a choice to choose Thai lion air or Malindo air as the prices were only 1500 baht different. I decided to choose Malindo air because it flight offer check in luggage, in flight entertainment and food service on plane.

Upon entering the plane, I found out that there is no in flight entertainment available on the flight. I approached one of the cabin crew, Beverly, to clarify. I explained to her about the tickets I bought and why Malindo air did not offer the in flight entertainment. I was shocked when her reply was simply she got that complain often and if I am unhappy go ahead and complain. I was taken aback by what she said and let the matter rest.

Honestly I did not believe the cabin crew negative approach toward your company and how she was trained to be flight attendant. Later on during the flight, while the cabin crew were serving the meals, another incident happen.

My girlfriend and I were sitting away from the window seats while a gentleman was beside me. He is the nearest to the window seats. When serving the meals, one of the flight attendant decide to put 3 boxes of the meals on my girlfriend's tray table. My girlfriend pass one of the box to me and return the other to the flight attendant because the passenger was sleeping and we did not want to interrupt him. The flight attendant got aggressive and ask my girlfriend why. We kindly explained to her that it will be polite if she can wake the passenger up rather than us unlock his tray table and put the meal for him. The flight attendant was reluctant to do it and tell us it was impossible for her to reach out to him and during the commotion, the passenger woke up and took his meal box.
Everything was fine until the flight attendant started complaining to her colleagues and speaks in Malay. She spoke right in front of us thinking I am unable to understand Malay. I find it really rude and offended. I truly believe this behaviour is totally unacceptable.
Things that not end there, flight attendant Beverly's attitude got worse when she was serving the drinks. She totally ignored the both of us and move on to the next row of passenger until we had to ask her personally for the drinks.
I really had a very bad experience for both flights. I believe I do not deserve such service on your flight. At the very first place, I decided to book Malindo air as it is not the same as Budget airlines. But I was wrong and the type of service your air crew provide is totally unacceptable.
I demand for an explanation for the poor service and also the reason for not having no in flight entertainment for both flights. And also please kindly provide any contact number that I call to escalate the matter to higher authority.
I demand your reply as soon as possible as I treat this matter really seriously.

Yours sincerely,
Steve Xie

My Booking Reference "SUZTAR" Passenger name "Ahmed Waseem " Ticket number "[protected]"

you promised to refund me within 45-days. Now its has been 90 days and i didn't receive anything. Refund me immediately!

from customer service i just get only one reply

"Hi Ahmed, sincere apologies for this delay, we have raised this to the concern department as high priority and we will have the team to revert to your good end as soon as possible. Thank you"

But this is not all end yet when i ask for confirmed time and details no further response. Like a dead case...

SHAME ON YOU @Malindoair #Malindoair for cheating people

Hello

This is Anil Khot and Kamakshi Adsul. we are travelling from mumbai to denpasar via kuala Lumpur by malindo airlines we arrived at Kuala Lumpur on 1st april at 8am and had a 9.10 flight from Kuala Lumpur to denpasar we were missed guided with the gate number and unfortunately missed our flight later we booked batik airlines at 4.40 pm from Kuala Lumpur to denpasar and confirmed for our baggage and also guided at information (transfers desk) that the baggage has been shifted to current flight later landing to denpasar airport at 8 we waited for our baggage for more than 2 hours and later after enquiry came to know that the baggage was left back at Kuala Lumpur by the flight authorities after filling a complaint at lost and found department of lions they ensure us to deliver our baggage at our hotel which is Bali dream suites semiyank by morning 9 later after inquiry on phone the authorities gave us another time which was 4 and later at 6:00 they are still not sure about giving us our baggage back.
This is the worst experience I've ever got and malindo air hasn't at all satisfied the basic customer need. The workers are at all not serious about their commitments and not at all helpful. We are without our baggage last 2 days and it's being a terrible experience with malindo air.
I please request you to help us with this terrifying situation.

Below are the details attached

Sub: Worst Service ever by an airline..

I am sharing my review and an experience from Malindo air.
I have flyed with Malindo from Cochin to Bali on Nov 2017. Due to Volcanic eruption the flight form Bali to cochin have canceled and the Malindo Crew at the airport have advised us to cancel the tickets as the flights got cancelled. I have cancelled the ticket and the crew have advised me that I will be getting the 100 percentage of refund to my credit card which I have used to book my tickets with in 40 working days.
i have not received any refunds even after 4 months of wait, I have planned to call customer support. The customer support team have advised me that my refund is under process and they will get back to me by mail with in 2 days of time. I have received a mail from Malindo team saying that they will issue a voucher for the refund and can redeem at the next fly at some selected airports which is not what agreed at the time of cancellation. I have replied to the mail that I cannot accept the voucher as this terms is not what have agreed at the airport at the time of cancellation and advised that I will be getting refund on my credit card. As I am living in Dubai I am not at all flying with Malindo in near future and I cannot redeem the voucher at all form the airport which Malindo team is mentioning. I have clearly mailed them back saying that refund to my credit card as agreed or to my Current account details provided. I have advised in the mail for the acknowledgment to my mail whether my request is getting processed or not., but no reply as expected.
However, I am have done unlimited follow up mails and customer care calls and I am not getting any favorable feedback.

its very obvious that its a clear cut cheating, and for god sake i request no body to choose such a pathetic air line services. even you are paying bit higher on other flights, please go ahead with alternative options.

This is in the regard that I, along with my wife to Singapore and Malaysia for Travel & Tourism Purpose via your Malindo Airlines, and at singapore airport our baggage got exchanged with any other passenger due to the carelessness in tagging baggage at Amritsar Airport, this has caused us very much trouble and mental stress. malindo airlines service provider not to get any relevent way. What can i do? I want to claim for my luggage.

I was traveling from kuala lumpur to mumbai on 1st january 2018 and 2 of my checked in bags were damaged. I filed a pir immediately. My bags were collected by their agents to check whether it could be repaired or not.

Since that day till today it's been 1.5 months I am waiting for a revert from malindo air but not a single update from their side. I have been following up with the ground staff every other day and he tells me only 1 thing "my manager isn't reverting and giving me approval for ur case". He says that ur bags are too expensive and we can give u compensation only upto rs. 3000. This is highly unprofessional and unethical. It's me who has to bear this loss of 2 bags and additional mental torture given by malindo air. Whereas the malindo air mumbai store manager doesn't even have the courtesy to come to work and approve my case.
I have never seen such pathetic services of any airlines.

Malindo air highly not recommendable. Uncomfortable seats, no inflight entertainment, food not good and bad ground staff services.

Heena kothari
Ticket no. 816-[protected]

I sent this complain to Malindo air ([protected]@malindoair.com) on 15/12/2017 and no response is received up to date. (I was notified the acknowledgement of the document).
This is a complaint against the staff of Malindo airlines - Sri Lanka and expected a justifiable reply.
I booked a return flight urgently from Perth to Colombo (E ticket confirmation code NFWMOE), to visit my mother who was unwell. I travelled to Colombo on 6th December without any issues. My return flight was at 00.25 am on 11th December from Colombo thus I arrived at the airport by 9.00 pm on 10th December local time. I came to "Malindo check-in counter" at about 9.30pm after security checks, and was third in the first queue. When I presented my documents to the female officer there, I was informed that there is an issue in approving the boarding. She was not very clear in giving out the information and did not seem to know what was the issue, herself. I think she tried to contact canbera border security but was not successful in giving out the correct information to the officers there, and was on the phone for over 1 hour. I did explain to her that I have Australian as well as Sri Lankan citizenship, and have only one passport (which is Sri Lankan passport). I also had a copy of citizenship certificate in my email. My previous travel details were in the passport as well. Even though she did not explain anything to me, I could see that she tried to enter a pass code to the computer as advised by the border security but was not successful three times. Even when it was clear that she could not get it correct, she did not try to get any help from a senior person in the first place and asked me to wait till the problem sorted. But I have realized that she is also attending to the other customers and did not attempt to finish my boarding first. After an hour later I asked again the progression of my boarding ticket. She said that she contacted Immigration and Border protection of Australia and she is waiting for the confirmation. Another half an hour passed and I couldn't see any movement. I disturbed the officer again and inquired my boarding as I realized that I have limited time to go through the security and custom gates. Then she started to work on my ticket again. I was very anxious and confirmed her again my Australian citizenship status. She was waiting over the phone to get through to border security in Australia again, but at about 11.25pm she decided to call her senior through another mobile. As I understood, she got told to ask me to go away. As soon as she got this advice, she cut off the other phone call to border security and told me that I cannot be bordered on the plane as there was a visa issue, and anyway they have to close the counter.
I was shocked and told her that I need to go that day itself and I need to speak to a senior person about this. I was told that there was not enough time to check-in anyway and was told to go to Australian high commission and sort out my visa issue. I have highlighted again this is not a visa problem and I have my citizenship in Australia. I also stressed to her the fact that my return to Australia was necessary on this day. Surprisingly, they did not pay any attention and gave me my passport back and closed the counters and went away without any respect.in fact they were actually very rude in their behavior. I was almost begging to them and explained my situation as my two little kids are in Austalia and my daughter was also sick, and was waiting for me. I did not get any attention and the staff left!
I was alone in the airport, very helpless and stayed in airport till morning and took a taxi to Australian high commission next morning. Officer there checked my Australian citizenship and was surprised with the incident. I was informed that the airline should have sorted this at that time. She told me that this was not an uncommon situation, and there was no need to turn me around or send me to the high commission. According to the officer this was simple issues and if the airline staff explained it to the border security officers correctly, it would have been sorted instantly. Furthermore this officer provided me a contact number of Australian Border Protection, for the airline to call.
I have contacted the airport and informed the situation. I was advised to contact Malindo to sort the issue. My attempt to find a local office for "Malindo air" was unsuccessful. I have attempted to contact the malindo office in Malasia and was in the queue for a long time. Meantime my husband in Australia was able to call Malindo office in Perth and informed the situation. He was given the options to book a new ticket if the flight is missed. When he explained the situation, I was given next flight with a fee for reschedule ($150) and gap cost ($213).
As advised by the high commission Australia, I was in the check-in queue again around 9pm on 11th December. Same staff was there and it seemed that this particular officer knew the whole situation. She took my passport and I think she might have called a senior person, because in few minutes another officer came and was able to sort my issue in few minutes. I was given the boarding pass and was able to travel to Perth without any troubles. At that moment this Malindo airline officer told me that previous day issue has occurred because my Australian residency details were not clear and also that there were no records of me departing Australia as well, which I did not understand at all.
I asked following questions in my complaint,
1. If the issue could be sorted like this why was I kept in the counter for 2 hours previous day?
(I haven't done anything different to the second day to get the boarding pass)
2. Why didn't your staff pay any attention to my explanation and asked me to go to Australian High Commission despite having been able to sort the issue?
3. Do you close a counter when a customer has been in the check in counter with your staff for about 2 hours and still not served properly?

Most importantly
4. How do you charge reschedule fee and a gap fee when the flight was missed due to incompetent staff issue?

I feel that it is unfair for "Malindo" to charge me a total of $363 (150+213) rescheduling fees, in the above context.

Counter 7&8 on 16/12/17 one Malay girl and one Malay guy on duty.
Time 11.15-11.30 am.
Booking number WVGLTC.
Departure 1145am.

Only one counter 8 was opened at 11.15am
Caused us delay to check in in time for our 11.45am flight. She did not even check my booking number and straight declined to check on the flight details.

Counter girl was rude, with no help shown, cocky and guy was rude as well when asked for solution. The guy was absent at counter 7 as only counter 8 was open that time and he raised his voice at me by telling me off to buy a new ticket straightaway bearing in mind THEY DID NOT EVEN CHECK MY BOOKING DETAILS TO CONFIRM ANYTHING !

Could not provide explanation to why only one counter was open at that time, we could have checked in in time for the time spent talking to them. Only gave excuses rudely.
People like them are not suited be frontliners at all !

Very very bad service!

Customer service line said to check on status but placed me on hold on the line for 10mins and ended the call. Subsequent trials to call in could not get through!

I demand for an indemnification of the flight ticket of me and my partner totalling to RM 544 due to the inefficiencies of your check in counter!

Make sure I get a reply or I will not hesitate to take any legal action against Malindo!
I will also make sure, I spread the bad service, system of yours in social media.

Dear Sir,

I was scheduled to take a Malindo Flight OD-1623(Booking Code (PNR)[protected]) from Kuching to Kuala Lumpur at 8.55 am on 6th Dec from Kuching Airport. But unfortunately, i was late to arrive to the airport to declare my luggage and i approached the Malindo Counter to try to get my boarding pass. The male staff told that since there is no online check-in, it is too late to process. I just wanted to print the boarding pass without declaring the luggage and it was 8.30 which still before the boarding closes . There was a female stuff from Malindo who was very rude and talking behind the back of the counter. I have never encountered such a rude customer service while travelling with Malindo Air. I even proceed to talk to the Team Leader from the Malindo Counter Service which is not helpful at all.

Malindo Air line,

We have purchased tickets for a group of 13 passengers to travel to Bali on the 29th Nov and to return on the 3rd Dec with Malindo Air lines from Colombo, Sri Lanka.

We were informed by the ticketing agent about the airport closure thus cancellation of flights to Bali till December 31st due to the volcanic eruption.

Although they have advised the passengers for a reschedule, due to uncertainty of the situation in Bali and also the proposed period of travel to Bali is beyond the vacation/holiday season we are not in a position to accept their proposition.

In light of this recent development we request for a full refund of the airfare+taxes.

Due to this development as passengers we are in a desperate situation as we had to cancel our hotel bookings last minute subject to a penalty and also this has affected the holiday plans, arrangements made at our work places and children's schools.

Utterly disappointed about how Malindo handles the situation.