Maytag
Reviews and Complaints

i bought a dryer at home depot at $403.00 we were happy but we went shopping a Brand mart and the same appliance was $349.00.VERY DISAPOINTE. Customer unhappy.email dxbeauli@hotmail.com Dan

We have a Maytag dishwasher that is only a year old, and the circuit board went out. This company still has not repaired the dishwasher. We have nine people living in our home, and we have been without a dishwasher to three weeks now. The new circuit board was mailed to our house, and sits here. Their repair man cannot come out until next Friday. We will be without a dishwasher for a month by the time it is repaired. Shame, shame, shame on this rip off company. Tell everyone you know not to buy a contract with them.

I have a Viking Dishwasher and other high-end appliances. The dishwasher quit working in July 2008. I worked on a solution to the problem and low and behold I received a notice in the mail from Maytag Dependability Plus asking me to renew my service contract. I didn't realize I had the extended warranty. But this was good news so I called and made a claim. It has been over 30 days now. Initially the authorized company, B&B Appliance, came out to access. They came with no repair parts. They left, stating they needed to submit for approval to Maytag DP (once they verified the specific problem) and it took over one week for this to occur. The bottom line at this time is the part is on "national back order" and maytag DP essentially says that's just the way it is. I have no working dishwasher and there is really no solution...until this morning. The supervisor at Maytag DP said after the part has been on order for 60 days, they will replace my dishwasher. The magic 60 day mark is October 14, 2008. Get this, my service contract expires October 3, 2008. I asked for the owner of Maytag DP to make further complaints and the supervisor, Jacob [protected]) said he could not tell me. "Jacob" just talked in circles and offered no real solution. My question is will Maytag DP really replace my high end Viking Dishwasher? By the way, did I say the dishwasher is only three years old? Is this the standard life expectancy of a high end unit? Once again, I do everything right and pay for added protection and still get screwed.

I have had Maytag un-dependability plus service too. They treat you like your stupid and can never repair anything correctly. It's just a simple money game for these people. I hate all these big companies. Buy it cheap, and throw it away. That's the only way you'll end up ahead and I'm in the service business.

I am going through the better business bureau now for the same thing

I've had a terrible time with A and E. They still haven't been able to fix my machine. I've been without for 6 weeks. Maytag is no hlep...never again will I buy another.

I have one. Basically when this happens there is a little piece of plastic under the lid of the top loader that turns the blasted thing to cycle when the lid is closed. This little piece of plastic is cheap & gets loose. What I did is got some twisty ties (that I got free from some trash bags) & shoved them under this plastic piece so that it did not have any give. I then duct taped the twisty ties to the lid. This did the trick & keeps my washer running. Every once & awhile I need to replace the twisty ties. This is a cheaper option then buying a new washer. Hey they make these things to fail. All they had to do was put a firmer plastic piece under the lid & these things would have run a much longer life span. Luckily for me I didn't pay for this as my mother & law gave it to us when they moved. Hope that helps somebody!

I to have a Maytag Atlantis which we purchased just for years ago. However, we have had no problems with the washer to this point. I washed clothes two weeks ago and then last week while I was at the hospital with my daughter my husband called and asked me what was wrong with the washer. I said nothing so he called for the repair man who came and looked at it for a fee. Said he couldn't fix it so he left came back because he felt bad he couldn't fix it and looked at it again and said it was not worth fixing as it was the transmission and it would cost almost $400.00 to fix it. I can purchase a washing machine at Home Depot right now for $289.00 plus tax. Hmmmm what would you do. I think it is crazy that they make the parts so badly priced. I am so upset. I have always dealt with Maytag and there is always problems with them. I will never purchase a Maytag anything again.
Very Very disappointed!

I have the Maytag Atlantis washer and dryer. They replaced my dryer after one year since they couldn't fix the numerous problems with it. The washer completely wore out after 2 years and they rebuilt it under the extended warrenty I took out. Now less then a year later it is wore out AGAIN! Definitly unhappy.

I also have the same washer and from what I understand alot of these washers have the same problem and are all braking down around the same time. Besides fixing the led switch, Ours will wash clothes and will drain the water but the tub will not spin to remove excess water from the clothes. We spent $600.00 for ours also thinking it would last along time, but I guess as the comsumer we were wrong again. There should be a recall or Maytag should be paying the bill to get these fixed. You know this might make the lonely Maytag repairman unlonely and keep him busy but he surely won't make any friends.
Bo

I have a maytag atlantis washer sitting in my garage. The repair people told me it wasn't worth fixing. It is a transmission problem. This problem arose after it was out of warranty. This is my second maytag atlantis washer. The first one broke within the first year and they replaced it with this one that's sitting in my garage that looks like brand new with the stainless steel wash tub. I feel maytag should have recalled this and paid for repairs at least. I paid over $600.00 for this p.o.s. I think there should be a class action suite agaianst whirlpool or maytag or whoever is responsible for creating this washer out of various parts from different companies. Thanks for listening . Vicky

I have an Atlantis washer and dryer and have had nothing but problems with the washer.
Motor went out, switch on the lid went out twice. Valve went out. Motor went out, transmission went out. Belt needed replacing. Black soot came out of the bottom. I took out a warranty but still has been an inconvenience.

I think that a class action suite needs to be brought against Maytag or Woolpool who bought Maytag out.

Rosemary

Have same washing machine for three years,

NOTHING BUT HEADACHES AND PROBLEMS.

Maytag Dependability Plus Service Contracts are a fraud.
After one technician didn't have routine parts (belt and pully) another service call had to be scheduled a week from that time. Despite having an appointment, a technician "wasn't available" to honor the appointment and I have to schedule another appointment. What;s the use of making appointment if they don't honor them? The Dependability service conract is a fraud and ripoff. Better to simply call your local appliance service man. UNACCEPTABLE SERVICE

We purchased a Maytag dishwasher, purchased the top of the line metal tub etc. they never informed me of the potential to burn down my house. Yes it almost did. After the sparking incident I Found out about the recall.

I called the company they said mine was too new and not on the list.

I explained that the repair man that came was a retired whirlpool -Maytag repair man and it should not have sparked like it had and I was lucky that we were home and I cut the power.

Or it would have burn down the house.

Now after 3 weeks of trying to get them to do something finally a repairman of their choice came out. He said it was one of the worse he had seen the entire wire harness was fried.

And he would have Maytag-whirlpool send the appropriate parts to repair and prevent from happening again.

Why are they not informing the public and correcting the problem before they sell these dangerous products.

This leaking into the wiring hazard issue: has been going on for quite some time.

Sincerely

Kimberly S. Cross, Chief Deputy
Office of the Commissioner of the Revenue
P.O. Box 60
1800 River Road West
Goochland VA 23063
[protected]

I purchased a dishwasher from Home Depot in September '08 and it broke February '09. It was still under the 1 year warranty, so Maytag sent A&E to repair it. It took over 1 1/2 months, 5 different visits and they ordered parts twice before it was fixed. The washer was not draining the water, so they finally figured out it needed a new drain pump. A&E service techs are idiots. Maytag would not refund the money or send a replacement when we called to complain after the 4th visit from A&E. THey should stand behind their products and they don't!

My dishwasher is part of the Maytag recall. I've seen a lot of posts on various sites that express frustration with this recall. I received the replacement parts for my dishwasher and had a local repairman install them. When he tested the dishwasher it tripped the breaker in my house. After some research he discovered that the replacement part that was sent to me was wired wrong and had destroyed a sensor in my dishwasher! The "fix" was worse than the original problem, because now I didn't even have the option of using the dishwasher (and he said mine wasn't leaking... which was what the recall was about).

He ordered the replacement part for me. After about 3 weeks I called Maytag and they said the part had just arrived at the warehouse and I should receive it by the following Friday. Five days after that Friday I called and they said the part was on backorder. I asked to speak to a supervisor and she said she was a supervisor and could refer my case to corporate and they would call me back within 72 hours. That was a week ago and still no call. I'm going on 6 (or is it 7?) weeks without the use of my dishwasher because Maytag sent a broken part to me! The worst part is that I'm selling my house and we're supposed to close in a week and the new owners will certainly expect a functioning dishwasher!

You can be sure that I will NOT be buying Maytag appliances for my new house!

I have had 2 service people come to check this $700.00 CAD dish washer and the 3rd person to come has cancelled twice and when I called Sears to resked this appointement and asked to speak to a manager I was told one would call me back in 40 minutes.That was 2 weeks ago. No one has ever returned my call. This Maytag dishwasher does not do a clean and thorough job and I am getting nowhere with the customer service dept at SEARS.

I purchased brand new Maytag dish drawers from ome Depot on August 11, 2017 and installed them on September 9, 2017. The bottom dish drawer did not drain the water. I had the drawer checked and manually drained and was told to try it again. Same result, it did not drain. I was told to complete a service call.
I travel a lot so I could not have anyone come out for 3 weeks as I was leaving town. I finally got a service appointment for MOnday October 5, 2017. I made flight arrangements so I could sit home and wait for 9 hours...they could only tell me "sometime between 8-5" only to have the service appointment cancelled the night before. I had to book a late flight getting into San Francisco very late so I could wait for this silly appointment. I got to my hotel at 1:14 am and had a 7 am breakfast meeting as well having to take a red eye flight back out the same day so I could be home WEdnesday morning for my rescheduled appointment because A&E cancelled Monday so he could have a 3 day weekend. I waited home again ALL day but had to leave for a for a few minutes to print some work contracts and was gone less than 15 minutes but knew that was fine because A&E was to call me 30 before they came to my home. I received a message at 2:41 that the technician had tried to call but received no answer. I checked my phone and had no missed calls nor messages except from A&E call center. I called them back within 3 minutes and explained that I would be home in less than 5 minutes and I had not received a call from the technician. They assured me that he would still be coming by my house. I arrived home exactly 6 minutes after the call and the technician had left note on my door stating that he was here at 2:44 pm and I had to call to reschedule.
Bottom Line...
1. HAD ME CHANGE MY FLIGHT SCHEDULE TO MEET HIS TIMELINE ADN THEN CANCELLED ON ME
2. The technician DID NOT CALL me 30 MINUTES PRIOR TO COMING OUT
3. LIED ABOUT CALLING ME
4. A&E provides NO SERVICE and caused me to rearrange my entire schedule
5. expected me to wait around for 18 hours (2 days wasted)
I asociate Maytag with A&E now and will not purchase another Maytag appliance because of them.

I do NOT want my money back. And I congratulate Maytag for discontinuing making the Maytag dishwasher, due to so many complaints. I do NOT want a repairman, though when I called and talked to a machine, a machine (with woman's voice ) told me they would send someone out to check the fire hazard.

I do not want anyone to come out. I only want my money back, and for Maytag to have someone take it and haul it off. I want my money back so I can take it and buy a Kitchenaid.

For well over 100 years, Maytag have a record of a superior product. When my husband and I were in our salad days,
I sprung for Maytag washer and dryer due to the quality - and it was great. I never bought another brand or even
considered doing so. Three Maytags saw me through two Moves (from apartment to first house, and later to a bigger
house. Maytag saw me through my husband and me, and six children - which inclded two sets of twins._ Some twenty five years ago, due to my respect for the high standards of Maytag, I bought a refrigerator made by Maytag,
even though it was a new item for them. It gave good service - for twenty years it gave me no trouble, and the only
reason I 'junked' it was because - when it stopped working - I felt it had done its job, and preferred junking it to
waiting for the food to spoil - i.e. felt it had served well enough and longer enough.

When my dishwasher failed, I bought a Maytag for the same reason I had bought the Maytag dishwasher - due to the
reputation for quality. It saw immediately that it was a piece of junk. I live in Jackson, Mississippi and happened to be talking to my married daughter, Sally Vardaman Johnson, in Minneapolis. I told her my new Maytag dishwasher
was a piece of junk; she, too, had bought one and said hers was, too.

I then pulled up Maytag, and saw where the company had had so many complaints they had stopped making them.
Good for them. Now I feel they need - for the sake of the high quality they had produced for over 100 years - and
now I ony want my money back. I know a very good lawyer in Jackson, Miss. who specializes in lawsuits - his name is Richie Schwartz and he is darn good at what he does. I feel pretty sure he would be happy to get in on a class
action suit. I plan to ask him; I know him slightly due to a long ago acquaintance when he used the brokerage firm I worked for - first as parttime receptionist, and later, got my Series 7 broker's license. I left when the firm I work ed
- Howard Weil HQ in New Orleans, got bought by a larger firm. another reason I left is because Howard Weil's first
rate manager (MBA from University of Chicago no less - also one of only 8 brokers in our entire state also had a
rating of Certified Financial Analyst.) Signed Virginia Vardaman (Mrs. J. M.)
E-mail vvardaman@comcast.net

I too am part of the Maytag dishwasher recall because of the rinse agent problem. I elected to have the repair. The part was sent, installed by a service agent, and discovered that my control board is damaged. My dishwasher was working before, now it is 2 weeks and no working dishwasher. Maytag did send me 2 control panels. Both are the wrong ones. The service agent (local) has washed his hands in the matter. I call Maytag and get shuffled from number to number and person to person. The latest is that someone will call me back in 3 to 10 days. ARE YOU KIDDING ME! We'll see if someone calls. I'm not holding my breath. I absolutely cannot believe this!

We've had the exact same thing happen to us as Daniel had, only today is July 12 and they still have no control panels, still don't know when they will have control panels, still don't know when they will know.

There are complaints similar to ours all over the web. What I've learned is always research recalls before proceeding! My dishwasher was working fine before the "repair". I would have been content to sit before it with a fire extinguisher before going through all this!

This is unbelievable! We have had an identical problem with our Maytag dishwasher repair! We learned about the safety recall from the newspaper and called to get the replacement part. When our "authorized repair person" tried to install it, it shorted out. Then the locking mechanism failed, so it needed replacement. When he returned to install that, the so-called safety recall repair part shorted out our sensor "mother board" part. He called Maytag, and was told that a replacement would be sent directly to us in four to five business days. When that part did not arrive as promised, we again called Maytag and were told the part was on "back order" and that they did not know when it would be available. We were promised a call back from a supervisor "within 24 to 72 hours" and that call still has not come.

This situation is disgraceful.

Forget about the Maytag repairman, he is only an illusion. Now the next illusory item brought forth by the think-tanks and powers that be which rule Maytag is the management and organization of its DISHWASHER RECALL campaign. Just as false as the Maytag repairman, but not nearly as nostalgic, this once glorious company whose products have once meant quality are now littering the unsuspecting public with appliances that pose severe fire hazards in the households which they are kept and frequently used. The new grand fictional scheme offered up by Whirlpool oops, I mean Maytag, are the supervisors who are at this present time handling the recall claims of these hazardous appliances.

Whirlpool has outsourced these recall agents/supervisors to call centers throughout the country. One of these centers is the West Corporation, a call center that places people with only three days of training directly on to the phones in order to fool the public into believing they are the Recall escalation supervisors. First of all this is quite far from being a supervisory position because the only thing they are supervising are the PC monitors in front of their faces with carefully phrased scripting for talking to angry consumers about their recall issues. Now talk about fictitious!

I believe the complaint in reference to A&E was directed towards the service not the product. If your going to take on the responsibility of resolving issues for a manufacturer, there is certain Etiquette expected. Like being on time ...or ...courtesy.

A&E are an authorized service provider for MAYTAG and that's all they are. They are used because of their knowledge of the product. They are also not affiliated in any way with the design and engineering of any product. Also, the parts used to service the appliances are manufactured by the companies that manufacture the product and have nothing to do with A&E. A&E is only a service provider and have absolutely no control over design problems, or any issues related to the products they service. And it is in that regard that a lack of concern was possibly conveyed. Obviously, your frustration may be warranted, but take it out on those responsible. Would you chew out a plumber if you had a leaky pipe?

I have a Maytag neptune washer I purchased in 2005 from Lowes and it walks all over the room in spin cycle. I have had a repair man out more than once and its allways the same thing, they say its not level. I can put a level on it before they come and see that it is clearly level before they get there and that is always what the repair man says and it never helps. THIS THING IS JUNK!

I had a Maytag 737L Wide by Side refrigerator with ice and water - The Maytag 737L Wide by Side refrigerator with ice and water (GZ2626GEKBSU) features an exclusive zigzag design and comes in a Stainless Steel door finish with pole handles.

After about 3 years of use, there was a buzzing noise that became more and more prolonged to the point where it was *constantly* buzzing. The repairman replaced the damper unit, which is located at the top left rear corner of the refrigerator. The problem did not go away so it was replaced again. Same deal.

On the third attempt at fixing the noisy damper issue, they replaced the temperature control board as well. This truly fixed the problem. All along, it was some kind of issue with the control system, rather than the damper itself.

The fridge is super quiet again. I absolutely love it (again).

I bought a neptune top loader in April 2006 and have had nothing but trouble with it . Recently I begin smelling a moldy smell after a load finshed washing, then it begin to leak oil. I called our local repair man from the store where we bought the washer and was told it would cost about $500. to fix it. I spoke with whirlpool representatives today who told me all they could do for me is give me a15% discount on a new maytag. WHAT A JOKE! THE MODEL # IS FAV 6800AWW

I have not had any circuit problems, but have you looked just under the top ring inside? There is mold everywhere. I cant believe how bad my clothes smell after just washing them, I thought because I had left them in over night. But it has happened too many times and so I started to look around and was astonished with what I had found. If you have one of these machines, take a look. I'm sure I'm not the only one.

I have the exact same problem and this is my second Neptune. I originally purchased Neptune Model# FAV6800AWW in Jan 2005 at Sears. After numerous service calls due to problems where the machine would quit due to unbalance condition, it was finally replaced under warranty (every part in the original machine had been replaced). Now I am having the Lr problem. I have been a Maytag buyer all my life. NEVER again. After much research on the web, I see multiple people reporting the Lr problem and getting no satisfaction from Maytag. This time around I'll purchase an LG brand.

I own the same Maytag Neptune washer bought in 2006 its not 2016. 9 years we loved this machine. No problems ever. Within the last year however, I have extracted coins from the pump 4 times. The second time they broke the impellers off the pump. The pump being jammed up burnt the control board. New control board on eBay $79.00. New Pump on eBay $34.00. But since then I've gotten the "nd" (Not Draining) error code twice and have found coins in the pump. My question is why 9 years with no coins in the pump and now all of a sudden 4 times in one year?
Is there a filter that has been catching the coins or keeping them in the drum that had gone bad? in those first nine years we did periodically find coins in the drum but none that had passed through to the pump. Any insight here would be helpful! Still love the machine BTW!

I unfortunately have this washer as well... about every couple months the washer will not drain and every couple months, my husband takes it apart to extract the coins from the pump. This is despite our efforts to ensure there are no coins in our pockets. Insanity! We keep a shop vac permanently in the laundry room because the repairs are so frequent. These were not inexpensive so we've been living with it for about 6 years now. Not sure what we'll do when we finally break down and replace -- I'm certain we wont buy Maytag or Whirlpool.. I do understand Maytag was in transition however Whirlpool should have done something here. Aren't most of the appliances the same manufacturer for the most part? Whirlpool/LG/Maytag/Kenmore? Not sure about GE & Samsung. Guess I need to do my homework a little better next time around.

Am I the only one who doesn't have a complaint? I purchased my Neptune Washer and Dryer in 2006 too but I LOVE MINE! I have not had ANY major issues with either one them. Sure, I replaced a pumped in mine because one of my husbands guitar picks chewed up the fins, but really that's my fault. I heard something clunking around in the pump but didn't get to it quick enough. Took me a total of 10 minutes to replace. Now, if I hear something clunking around in there, I take the 5 minutes out of my time to get it out of there?! I am getting an E3 code now. I wouldn't doubt the motor is bad. 8 yrs of doing laundry every other day...sometimes heavy loads...well that happens. You have to take into consideration, just as with the motor or transmission in your car...if you are constantly towing heavy things behind it, eventually your transmission or motor may go. ESPECIALLY without normal maintenance. I just purchased a motor for it...sure, it isn't cheap but I know how to turn a wrench, so I will be installing the new one myself. NOTHING is made like it used to be! HELL! My mother had a Maytag washing machine for 25 yrs with no issues. NOTHING is quality made anymore...I don't care if you paid $5000 for your washer and dryer...you will eventually have an issue or two with it.

WE HAVE A MAYTAG MAH8700 AND HAVE HAD IT FOR SEVERAL YEARS. IT WAS ONE OF THE RECALLED WASHERS A FEW YEARS AGO AND THEY SENT US THE REPLACEMENT PART. HAVEN'T HAD AN ISSUE UNTIL LAST NIGHT. IT STARTED MAKING THIS HORRIBLE NOISE. WE GOT UP TO SEE WHY IT WAS MAKING THE NOISE. IT SMELLED LIKE MY HOUSE WAS ON FIRE. WE STOPPED THE MACHINE AND UPON OPENING THE DOOR, SMOKE WAS COMING OUT OF IT. THIS WAS SO SCARY! IT IS SHOT! I WILL NOT PURCHASE ANOTHER MAYTAG PRODUCT. I AM SO THANKFUL WE WERE HOME AND MY HOUSE DID NOT BURN DOWN!

I read these comments and wonder it just re-enforces my belief that it is always a good idea to consult Consumer' Reports for reliability data and recommendations for any purchase over $200.I bought one of these washers second hand, and am taking it apart to fix a washer that fills the house with smoke and a burnt rubber smell, and a "noisy" machine. What I find is a torn door seal, abraded plastic tub lip, one of the 3 pump fins broken, bad tub bearings (the likely cause of the damaged door seal, and abraded tub lip). The door seal is $75-$100, , apparently one cant buy a new impeller for the pump but must buy the whole pump assembly with motor and mounting base for $100...

Maytag has really done their reputation irreparable damage. I will not purchase any Maytag products going forward. I vote with my money, and corporate business practices embracing outsourcing with no concern for the people that depend on US jobs to raise their families, and on top of that, produce garbage that we get to spend our reduced incomes on. For shame Whirlpool.,

I bought this washer and paid 1110.00 for it. Worst purchase I have ever made! Coins break the fins on the water pump. I continuously check all pockets, but it seems that somehow I miss a coin! We have had 5 pumps on this washer! 2 or 3 of the pumps was under the extended warrant. We have purchased two pumps after warranty! Is there not something to catch a coin prior to reaching the pump?

I have been repairing appliances for 25 yrs, 14 of them as a "maytag Man" I am qualified to say that if you own a model MAH8700 & have a problem with it, don't even waste 85.00 on a diagnosis. Scrap it. This machine went from the drawing board to retail with no testing & the consequences were immediate. Maytag wouldn't "stand by" it because they were in their dying throes when it came out. (Samsung built it in Korea in it's entirety) and Whirlpool (the company that bought out Maytag) wants nothing to do with it. Neither do service technicians. The E3 error so common to this machine is virtually impossible to isolate without part swapping. The culprits in this case cost about $300.00 each and have about a 50% chance each of being the problem. If the technician is wrong, he eats the cost and it winds up costing him money to fix YOUR machine. For that reason, I will not touch one of these things except to clean out a drain pump or replace the tub boot.

Purchased Maytag Neptune Model PMAH8700AWW back in 2007. Paid over $1000 back then and thought that I would not have to call the repairman for many years. Well it has only been 6 years and the "mother board" is broke. The repairman cannot even get the part as they are "out of stock." The cost to repair would be and additional $555.00. The fact that the part is out of stock, what does that tell ya? I am throwing in the towel and going to purchasing another washer and another brand! P.S. repairman said that this model had recalls and numerous complaints and from what I am reading on the internet, he is telling the truth. Very disappointed with this purchase!

I have the same issues with the E3 error - the repairs were going to cost in excess of $600, and that may not include the cost of a new board - another $300! Can anyone tell me if there is a class action suit or a push for a recall so we can get reimbursed for repairs? I am mad, this is crazy. The vibration issues is another problem, sounds like Maytag owes us all a new washer.

Hate my Maytag Neptune MAH8700- it vibrates all over the floor, could never use max extract(it probably would have came unplugged, I have the second computer board going on it, they think :.. won't spin out hardly at all, clothes come out soaking and some loads run for 3-4 hrs before its done(clothes still wet).. $300 to replace board, but dont even know if that includes labor(probably not), I have had this machine for 7yrs. Was told maytag was made by samsung for a couple years and that is the problem..Why didn't they recall them then?! These machines were not cheap! I don't even want to stick money into repairs, I just want it gone... going back to top load!