Maytag
Reviews and Complaints

The handle broke right off my $500 wall mount microwave in less than 2 years. I called Maytag and they took all the information including model number etc. They sent a technician out to have a look. As it turns out you cannot just get the handle, something they could have told me BEFORE coming out. Sure they were willing to replace the door for $300 plus the service call. Maytag should NEVER have sent a tech out to look when they KNEW the handle could not be replaced. Now I am out $120 for the cost of the service call and a microwave with no handle, still works just looks like crap.

Maytag has gone from being one of the best home appliance products to one of the worst piles of garbage that one can spend your hard earned money on, and it is all due to the quality of their after sales service and back up which is non existent, they simply do not care at all about the poor suckers that are stupid enough to buy the products that they build.

But what makes dealing with them so much worse is that their after sales is even worse than normal.

You spend your hard earned dollars on their product and then they have the absolute cheek to treat you as if its a privilege to deal with them or to get them to come out to deal with warranty issues, you are expected to accommodate them after you spent your money with them.

Where did we go so wrong that it has come to this, we as consumers should never have to accept such inferior products or service from anyone we are spending OUR money with.

We have a 2000 series maytag front load washer and it puts holes in our clothes! Customer service didn't care at all! We have read many complaints about this and there is not even a recall! Don't ever buy Maytag!

Hello Ms. Carlton. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you still need assistance, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information toMaytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

I bought my washer less then a year ago from Home Depot in Fullerton, Ca. A Maytag washer. The door latch went bad, and the tech was suppose to come back out when latch was mailed to me. I was set up a second appointment with A&E for service on [protected] between the hours of 12pm-5-pm. On [protected] at 1530 hours I called A&E to find out the status of when the tech will be at my home to repair my washer. I was told the tech had to go to the hospital. No one would be showing up. They scheduled for [protected] between 12pm-5pm. I have been in contact with Home Depot where I purchased the washer from, and spoke with a Christine who says A&E is the only contractor maytag deals with. I told her at 1550 hours the tech has not yet arrived and I will be calling at 1700 hours if the tech did not show up. If the tech does not show up, I will be taking the store and A&E and maytag to court . Christine said she is keeping track of my calls. Update...Tech just called 4:10pm, stating he is on his way. I will never buy another maytag product.

I agree customer service stinks. It's been about a year and my deluxe model Whirlpool Duet Large capacity front load washer has still not been repaired or replaced. We endured about 10 service calls and waiting for more than 20 different parts over the year including an overhaul taking almost 4 hours service time in attempt to fix it but they can't get it to work properly. Problem breeds problem. A and E repairmen (authorized factory rep of Sears, Whirlpool and alot of different manufacturing lines) called the stack line and reported it as not repairable after the 1st overhaul attempt failed but Whirlpool refuses to replace the machine or offer a reasonable monetary compensation. The machine was 3 yrs at our first service call and now has problems much worse with each repair and still not resolved (Initially we heard a noise during the spin and wanted to nip any problem in the bud so we called for service to check it out but the machine worked). After they made attempt over attempt to fix constant problems following this 1st repair we complained because we were without a properly working washer after so many attempts to repair and never mind the mess in my home from malfunction following a repair, thats a whole other story. They offered a 20% discount on a new machine by the first rep and when we said this wasn't satisfactory were offered a 10% discount by a supervisor not knowing (or knowing and being nasty because we were not satisfied with 20%) as the orginal rep offered 20% prior. I don't think this is fair for a 3 yr old $1, 200 washer. Please note it has been used very gently by a couple of older folks in their 50's with no children left in the household not a public laundermat . I am saying this costly machine should be expected to give 10 years service or possibly more. Mean time we used 10 days from work and countless hours on the phone trying to get this machine fixed. I think these big companies know the individual consumer is helpless to do anything and they take advantage. Thats the history. Today the service man was supposed to be here between 8 am and 12 noon after a 3 month wait for all the parts on back order to arrive ( filling my garage and preventing our car from it's home). They are offering an other overhaul costing more than the machine rather then replacing the machine despite the advise of their own repairmen . They call first so you have to leave the phone free as well as wait. No show. I call and am told it won't be longer. 2 pm in the afternoon and still no service. I call again and again. It's now 5pm. I am so frustrated. I am writing this in hopes the consumer can bann together and gain more protection against this mistreatment. I do remember when appliance companies were service and product oriented. Consumer affairs had power or at least time to get involved and protect the individual customer. Companies were not comglomerates (Jennair, Whirlpool, Kitchen aid, Maytag all the same company now) and needed to be competitive by maintaining the integrity of their products and consumer service.
Whats a consumer to do? We need representation and advocacy. No working washer. No show Service. Lost wages. Unending calls. Problem time over a year.

MAYTAK WIDE BY SIDE WATER AND ICE DISPENSOR MY MOTHER HAS THE SAME ONE, THEY STOP WORKING RIGHT AT 4 YEARS OLD. SOMTHING ABOUT THE PANEL LOCATION AND FREEZING. SEEMS THIS IS A KNOWN DEFECT. NOW TRY TO GET SOMONE AT THE HOUSE TO FIX IT, THAT IS A WHOLE OTHER COMPLAINT...SEARS SERVICE AND CUSTOMER SERVICE IS THE WORST I HAVE EVER SEEN.

Our Maytag Neptune has also been troublesome with a spin cycle that wouldn't complete without changing it to the extended spin setting.

Now, it makes noise, but won't do anything and the feedback on the units scares me. Should I even both with the repair of this thing?

Bill Martin
rlstate.com

We had a Maytag neptune purchase in June 05 and it would cost us 600 to have it repaired -we purchase
a new one in the 3000 series i'm hoping it will last longer . Just 2 people in house using it . If I start having
troule with this on -no more chances. We were stuck between a hard rock because we would have owed the service co over 300 in repairs they wiped it clean. But still on the fence whether we did the right thing.

Diane

My Maytag Legacy Series Quiet series 300 is under 2 years old. I had a repairman look at it and gave me an estimate of $259.00. W T H is going on with Maytag selling garbage appliances? We canot afford to have that kind opf money spent on something that is almost brand new.
What a shame!
Very disapointed!
Ed

I have a Maytag MDBH955AWS. Purchased November 2006 from Home Depot.
I have had 2 electronics boards, 3 Motors, 3 pumps, 2 door seals, numerous other parts. A & E and Maytag are both on speed dial. It is the worst Dishwasher I have ever owned! I am currently waiting for a tub replacement which Maytag is telling me is 7 weeks out. They have extended the warrenty twice.They'll call me back within 48 hours, sure they will! It has ran a total of 6 months in that two years. Maytag has no problem violating Lemon Laws. I will never own another Maytag appliance as long as I live!

That isn’t necessarily true. Many companies stop making certain parts for major appliances after the 7 year mark – depending on demand. Your appliance is 10 years old and your particular model, there just might not have been a demand for it. This was true even when Maytag was a stand alone company. And as of right now, there are hundreds of models that were manufactured by Maytag (prior to the sale to Whirlpool), that is currently available and still produced by Whirlpool.

This is a fast moving industry and with its constant updates, changes, and new technology that’s thrown out at us (the everyday consumers), what may have been available for your appliance a few years ago just may not be available now. And while this doesn’t help you now, it also isn’t due to Maytag/Whirlpool’s negligence.

I had the same problem too. Being an engineer I knew I could make a better wheel, so I did. They worked well, and I had some extras so I passed them out to others. Now we're making them and we've helped hundreds of people fix the basket rollers on their dishwashers. Check out http://maytagwheelhubs.com for more information. It's all written up there.

I have the same problems, When it was 2 weeks old they had to replace the pump, it took 6 weeks to get it. It is noisy and does not dry things well. I bought a Maytag because they are said to be good, never again. My 15 year old Kenmore still out preformed this machine.

Sounds like we bought the same dishwasher. I will never buy a loud no clean maytag again. It's two years old makes noise, doesn't clean very well, been repaired once and now the rollers for the slide out basket are broke. you cant just buy the 50 cent roller they want you to buy the hundred dollar basket. to think I paid extra for this piece of ### a maytag

I really appreciate your posting. My Maytag, same as yours, has refused to start its spin cycle for the past 4 loads. It was balking more and more before that. Thanks for saving me the frustration of dealing with Maytag. Why would I want a 15% discount from a manufacturer who consistently fails to make a high quality product? I'll be shopping for a new washer but I'll walk right on by anything from Maytag or Whirlpool (Maytag's corporate owner).

Maytag Product Quality and Extended Warranty Service

We were warned before we purchased the refrigerator not to buy it because it was a Maytag – this was from someone who had so much of a problem with theirs that the refrigerator itself was replaced two (2) times. But we did purchase it and because of their experience purchased the extended warranty.

Approximately six (6) weeks ago on a Saturday evening about 11:00 PM we realized the refrigerator portion of the unit was not working. I immediately called the 800 number for the extended warranty, and after waiting on the phone for 30 minutes finally hung up – never having spoken to anyone. The following morning (Sunday) I called about 8:00 AM and spoke to someone immediately, who took all of the information, and then proceeded to inform me that they would contact a repair Company in my area on the following Day, Monday. Monday morning, I received a call telling me that the service call had been referred to a company approximately 20 miles away.

I was called later by the repair company and informed that it would be the following day, Tuesday, before they would be able to make the service call.

So much for 24 hour extended warranty coverage!

The serviceman arrived on Tuesday as scheduled and after determining what the problem was (a small fan which circulates cold air from the freezer to the refrigeration section), called a local parts supplier to determine the availability of the part. The part was available, and much to his surprise and mine, there were 44 of the fans in stock. Both myself and the serviceman questioned why a product less than 2 years old would have that many replacement parts stocked locally. It is not a good omen when a single part is stocked in such volume for an item so new. the serviceman went and picked up two (2) of the fans – he rationalized he would probably need another in the near future, so he might as well have one in his truck.

The serviceman did his job, and did it well, but certainly the overall quality of the end product is questionable and the Maytag extended warranty did not respond in a timely manner.

I have had tremendous difficulty with getting service under my extended coverage policy from Maytag Dependabilty Plus. After four weeks without a washer waiting for service, I was finally told by them that my warranty is being canceled, because the repair cost is too high! I am one and one half years into a three year policy, and the machine is only two and one half years old!

The customer service people are trained in sidestepping the issue, delaying progress, and work from scripts. When I ask to speak to a supervisor, they say they will e-mail one to call me back within 24 hours. The supervisor has no more knowledge than any other customer service rep. Every call in requires the same routine, even after opening up a claim #, and giving it to them! I need to repeat my information, including the washer's serial #, model #, place and date of purchase... absolutely absurd.

My Maytag Lemon has been replaced by a new Kenmore, as I have already spent $300 in laundromats over the last 4 weeks doing Laundry for a family of 6.

My recommendation to anyone is NEVER purchase a Maytag Dependability Plus Extended Service Plan, and as far as the actual appliances... my experience using the warranty should speak volumes about the product itself.

Maytag Washer and Dryer purchased at Pacific Sales in Carlsbad California. I paid good money for my washer and dryer along with the extended Warranty. No one waited 3 Months for my money.

- I called in april 2006 to have both washer and dryer repaired a tech came out and I had to call the next day to say they both didn't work. They rescheduled for 2 weeks as the soonest it could be repaired.

- Since that time - appointments have been canceled without a call to me many, many, many times.

- Always schedule for 2 weeks more.

- It never mattered if I spoke to a supervisor or not they always told me there was nothing they could do.

- Information in everyones data base is different from the factory services dept extended warranty all brands services etc.

- A supervisor will say it was rescheduled because of a part and I am told it is because the tech is sick.

- What I have learned that is a big problem everytime a tech cancels, the part is sent to someone else across the country hopefully by the time the new date they have rescheduled you they can get more parts and if they can't guess what they push it out 2 weeks more..

- I am angry, that I have been treated with so much disrespect. Lied to repeatedly, with no consideration that this has gone on for 3 months plus. I have had to cancel doctors appointments, and not attend a funeral believe it or not. As it was going to be pushed back 3 plus weeks if I did not take it.

- I have had to have people assist me in clearing out my laundry room so they could do the repair as I am disabled.

- If you have had any success in getting maytag to repair your washer or dryer, or you got the number of the president of maytag or maytag dependability plus, please email me at janice@icoe.us

- Has anyone been bought out this was offered to me today. To give me approximately ¾ of what my purchase price was, I would not get the check for 2-3 weeks, and then I would need to buy a washer and dryer and have delivered that would probably take 2 more weeks

Another month with no washer and dryer.

Please if you are considering maytag think twice and above all do not get the extended warranty... They do not honor what you pay for.

Maytag has come out several times to replace an auto damper 6-8 times in my New refrigerator bought in 2006 and now refuse to fix it any further. They say noise is not a reason to fix it as the unit as still works, yet they fixed it in the past.
Maytag extended warranty is not worth the money or the paper it is printed on.
Even trying to work with the store, Maytag and contacting the BBB is still have to listen to this loud and noisy refrigerator.

I have three maytag appliances in my home and I will NEVER buy a MAYTAG appliance again.

So for all of you wanting to buy a Maytag product, DON'T as you will be sorry

How do these people stay in business, worst customer service as far as repairs, I have dealt with in my life. One day they didn't even show-up, and didn't bother to call!

what a bunch of fucxing cry babies get a life

what a bunch of ###ing cry babies

I have had nothing but problems with my BRAND NEW Maytag 4000 series & Dryer 5000 series. I bought these appliances in Sept. 2010. The dryer's lint flter pieces fell apart within the first few times of usage. From literally day one of using the washer upon spin cycle it sounded like a jet engine taking off. It is so loud I have to plug my ears when I go into the laundry room. A repairmen this week in February 25, 2011, told my husband we should get a new replacement on the washer because it would be a lot of repairing on the washer. It needs a new outer tub, inner basket & spinner assembly. We called the corporate office & we were told that Whirlpool has to come repair it at least 3 times first. How ridiculous is that when it was brand new & I have had these issues. It is a no brainer! It is not their $2000 down the toilet! We already had problems just geting the repair people out to replace a pedistal that was damaged. Talk about cancellations like I have read of others going through. I agree we need a class action. I just want a washer & dryer that works for the money that was paid out!

fridge goes on the blink at 2am wed. morn. 6/9/10, ice maker door flapping away driving the dog crazy, in turn waking the whole house. I call MDP that morning at 8am, they say they can only fax the repair shop so it may take 24 hrs to get someone there, I say what about the food in the fridge? (i had to unplug the fridge cause the flapping noise is driving everyone crazy) they say when the repair man comes, tell him and he will in turn verify it to us . I say okay, when will they call? they say I will hear from them between 8and 5 thursday, I say okay. No call thursday, so I call MDP again and tell them the story. friday noontime i get a call from the repair company, Yale Lighting and Appliance in mansfield ma. They tell me it will cost me $200 plus parts and labor! I tell them I have a contract, and they say well you didnt buy the fridge from us so you will have to pay. I call MDP again and get the same old run around, finally I tell the girl on the phone to let me talk to her supervisor, He's in a meeting but he will call you as soon as he gets out, that was 7 hrs ago, still no call. So here i sit waiting for them to get back to me, $225 worth of food to the dump! Why are these people getting away with this? This couldnt happen at a worse time, been outa work for 18 months and they have the gall to blow me off after hooking me up with some half assed repair shop that wants to charge me an arm and a leg to fix something that was supposed to be covered under this "policy" ? Whos running MDP BERNIE MADOFF? I say lets get together and sue the balls off of these corrupt SOB's

I like many others was going to purchase an extended service contract with DEPENDABILITY PLUS; I won’t even place the Maytag name in front being Maytag has nothing to do with them They’re a 3rd party company using the Maytag name for business (which Maytag/Whirlpool should put a stop to). First off the company is a complete rip off! I wouldn't trust them to throw dirt on my casket after I've passed away!

I was on the Maytag website and noticed the extended contract was cheaper than what was offered when my husband and I purchased our new washer/dryer set. So we decided to go ahead and extend online. After submitting all of my information including payment I received an error message stating there was an error in getting my conformation code but it will be emailed to me within 24-48 hrs. Something seemed a bit odd so I called and spoke with the 1st rep. who also seemed a bit odd and off when she quickly looked me up and was so eager and happy to say "Oh no payment's gone through I can take that now for you!". Was she serious, I mean did she really think that I was going to pay again twice? May I add that upon calling them the 1st time I was placed on hold so too many times to remember because they had incorrect information in "their system" on me such as address, purchase date names and numbers! I couldn't figure out how the even had my address listed as a PO Box when I've never contacted them before. So after getting all of that straight (so I thought), I hang up with the off the wall money hungry rep., I wait a few minutes them I call back because something didn't seem right. Now the 2nd rep. tries to verify my mailing address for security reasons...uh this is very interesting. So after he looks up the account in "their system” I’m on hold again!

Here we go ROUND 2! Once again they have incorrect information, so I'm on hold again and all of a sudden we're disconnected. I call back for ROUND 3! Rep. Number 3 who name begins with V seems to be legit. I explain to her the issue (3rd time doing so in 1 hr). She then tells me the company has been experiencing web issues. After this blah-blah-blah she quotes me an over the top price which is obviously way more than what I thought I was paying for online. I then tell her that's way more than online and asked why. So after some more blah-blah she and a supervisor agree to honor the online price if the payment didn't go through online. I was then instructed to give it a couple of days and call back if I don't get the confirmation email. I take the reps name just in case someone all of a sudden develops a case of amnesia. Ok so I wait and wait and wait, a week later still no confirmation email. I go back to the site which doesn't even let you get further than entering what type of appliance you want a quote on before giving a website error message. Here we go again ROUND 4! I call and immediately tell the rep. that unfortunately gets my call that I would like to leave a message for V. being she took my call and was familiar with the situation.

Mr. Jarred then goes on talking about how he’s the only Jarred there and the name his name is slowly becoming popular because of the Subway guy…hush who really cares! So Jared tries to sell me an extended contract costing more than the online site and more than what all 3 reps quoted to me last week! WHAT ARE YOU SERIOUS! Here we go again, after going through the entire story again he tells me they can't honor the price, I say yes a rep. and supervisor told me on XX date that it will be honored they would have to handwrite in the price. Once I say that he all of a sudden remembers...oh yeah thank you for saying that, yes they can. He puts me on hold fpr the 4th time then comes back telling me oh my supervisor says we can't because that's the price from our old site and we have a new site (which Maytag's site doesn't direct you to). I tell him to put his supervisor on the line! ROUND 5! She gets on and once again I explain the situation she says the same blah-blah, I tell her put her supervisor on because she's not making any sense to me!

Here we go ROUND 6! This lady whose name I won’t mention but it does begin with MAR and end in LENE. So she gets on the phone trying to say whatever while cutting me off whenever I try to speak! Now by this time I have an outer body experience and let her have it while still being the professional that I am. I tell her it's time out for her to be talking to me she needs to listen because I'm the paying customer! She gives me the same old blah-blah then says a reps. word doesn't hold up...uhh ok! I let her know that I will add to the 200 something complaints already placed on their company within the past 4 months to the BBB. I also let her know that I hate handling business over the phone especially when the person on the other end isn't in the same state or location because you always get the round around and that I like to say what I have to say in your face so nothing gets twisted. She apologizes for me feeling that way and says she will discuss this at the morning meeting to see what can be done but doesn't guarantee anything...well go freaking figure! By the way they never put me through to Valerie's line saying at first they couldn't when I was told they could, then after I pointed that out to them they tried to say they didn't know who she was then covering that up by saying well she's not in today.

ROUND 7! So Marlene calls me back the next morning with more blah-blah, when she finishes I then try to tell her that It's ok because my we've decided not to go with their rip off company and will contact BBB she tries once again to cut me off so I say what I have to then as politely let her discuss anything further with my dial tone! TKO I'm so done with those idiots and will write a complaint on every complaint board that I can find! My advice read the complaints and DON'T PAY THEM ANYTHING, THEY ARE RIP OFFS!

I called my DEPENDABILITY PLUS EXTENDED SERVICE PLAN last Monday Oct. 3 2009. Still have not heard from them, they lost my plan. I had to email them a copy of my reciept and two days later they still did not have it on record. I paid for a local tech to fix the unit, I actually need my dryer and do not have time for a service plan like this.

My advice- NEVER purchase a DEPENDABILITY PLUS EXTENDED SERVICE PLAN.

purchase my maytag2568aeb in spring of 2006. no problems to this point. but about a week or so, the panel started poning and closing and all kinds of lights are flashing.
disconnected the damn thing from the top of the left door. and now the top of the refrigerator isn't working . can someone help me? am i out of warranty?