Maytag
Reviews and Complaints

A & E Factory Repair company was scheduled to repair my Maytag washing machine on Wednesday, November 26, 2008 between the hours of 1pm to 5pm. Around 3pm A & E called and canceled and no explanation was given to me. A & E rescheduled the repair for today, Thursday, December 4, 2008 and the hours were 8am to 12pm. No technician came out nor did one called. I called at 11:10 to see if the technician was on the way. I was told that he was running late and that he would call me to inform me as to when he will be coming. I called back at 1:l10, 4:08 and was given the same story. At 4:22 I knew that no one was coming out, so out of frustration I called A & E and asked if they would extend courteously and send a technician out tomorrow morning to repair my washing machine especially due to the fact that they didn't come out on Wednesday nor today--- but I was told NO.
A & E is very unreliable, undependable, discourteous. And they don't care for there customers in the Bronx.

Maytag atlantis MAV8600 won't pump all the water out when spinning. Replaces pump, belt and pivot spring. Greased slide on motor mount. Still same problem.

Bought a Maytag Quiet Series 300 at Home Depot. Worked okay but a year and a half it died. The problem is in the power switches. I am an engineer by proffession. I should have done some research before I bought it - but hey, our last dishwasher lasted 15 years and it still worked when I replaced it. Matag ought to be penalized for making crap. Not acceptable! From now on I will do my homework and Maytag will never be a part of that equation.

Purchased a Maytag front load washer from SEARS in July 2005. There was always mold forming in it and a swampy stench, but thirty six months later the computer board went due to the moisture. Sears informed me that the part would be $500.00 plus whatever other parts and labour.
I refused this and started to look on the net for the computer board and found out that this is a KNOWN PROBLEM with this make and model number and also found out that this model was included in the Class Action Lawsuit against Maytag. SO WHY WAS THIS MAYTAG WASHER ON SEARS SHOWROOM FLOOR FOR SALE IN THE FIRST PLACE? When I called Sears they informed me they were unaware of this problem and said that it wasn't on any recall list and they weren't going to do anything and I should bring this up with Maytag(Whirlpool) which I did and was passed back and forth for a month until I brought the Toronto Star news paper on board and they did an artical on me and my moldy machine. It was at this point that Whirlpool came in with an offer of $500.00 for my machine; they said that due to the fact that I've had 3 years enjoyment of the machine they feel that this was a fair offer. I told them" NO" because I purchased a matching set and had not intended to have a mismatch and a fair offer would have been to give me a full refund. They told me to get in touch with them if I change my mind. I will not! As I was put through HELL, just trying to get someone to listen to me at both SEARS and MAYTAG was very difficult and found that they both use the same wording when talking about this product.
I am so MAD right now.
I'm an artist and have decided to use the moldy washer in an art installation. I'm leaving the stench and mold and will have infant clothing crawling out of the washers ### which will be seeping black ooz, beside the washer there will be an 8 foot [censored] to depicted the customer service exectutive team at SEARS and WHIRLPOOL. ( there will be a sign to inform people and tell the story) The sculpture will also be interactive for patrons to place their complaints in and I will use them in the sculpture by hanging them in the air and placeing them around the floor. I think art can have a huge voice when used properly. My sculpture is going to shout!
I think it's the fact that both SEARS and WHIRLPOOL deny accountability and deny that there was ever anything wrong with this product, this is what really makes me mad.
I have received thousands of letters regarding this product and will use them in my installation...
I have already finished the maqette and have galleries interested in displaying my sculpture, they really like the idea.
Please send me your stories or complaints and I will put them in the sculpture...
Bye for now
Cyd

Maytag washer, model# SAV515DAWW crapped out on me after just 4 years, paying $500, less a $30 scratch fee. After checking out this washer online, i found out that many people had the same problem with the boot having to be replaced. we had waived our warranty because of the scratch but others had tried to get theirs repaired by repairmen only to get the run around by Maytag. Since, i found out that Maytag is now Whirlpool, so, BUYER BEWARE.

years ago i was given a Kenmore apt sized washer that hooks up to a faucet and it was about 20 years old already. Not having a washer i was happy to snap it up. After 9 years my husband replaced the pump, and we finally got a full sized washer from a jobsite he was working at and customer bought a new one... had that one for 4 years, go figure, pay full price and get less out of a new product, Maytag repairmen must be on vacation! Now i found out my dryer needs a new ignition. My luck. I am off now to post a complaint about Perfect Flame Split Lid Grill. Good luck ya all!

washer is only 3 and half years old high speed bearin is gone... this is on the Neptune model #mah5500bww, serial #b2216129et..have talked to the people at maytag they only wanted to give 15% on cost of bearin, but bearin is built in to a 400.00 tub..new part and labor was going to cost me as much as I paid for the washer..have noticed that there are other complaints on the Neptune ...these date back to 2005..at time of purchase was told that this was the top of the line ...yeah right...

I bought a Maytag Fridge...side by side about 8 years ago. I immediately began having problems with the ice maker. Mainly ice freezing on the "teeth", and not being able to eject the ice...it would make this noise that sounded like a geiger counter...or a really squeaky door. It was horrible. It was covered under warranty so I had it replaced. The second ice maker had the exact same problems. By that time my warranty had run out. I went on Ebay and found another brand new icemaker and installed it myself (it was exactly what I already had, still in the box). You guessed it...same problem..creaking noises, frozen ice on the teeth things. I called Maytag for the tenth time and complained...actuallly couldn't call, had to file a complaint on their website. They told me I needed to contact a Maytag service repair man. It's been an insane problem. Unbelievably annoying and Maytag could care less. As disappointing a purchase I have ever made.

I purhcased a new Maytag stove in late summer 2007. In the early morning of Saturday October 4, my new Maytag stove started on fire! The stove had not been used since the previous afternoon and it started shooting flames up my kitchen wall! Fortunately there was a fire extinguisher nearby and I was able to put the fire out before any real damage was done to my home. I have notified Maytag, however, they have not responded. I realize I am past the 1 year warranty, but I do believe that something as serious as this needs to be addressed and I am entitled to some type of response at the very least. I am going to have to replace this stove at my own expense for something that is obviously poor workmanship in the control panel. I would think that Maytag would not want to be responsible for what perhaps in the future would be a deadly fire because of their product.

Our 6 month old Maytag washing machine had some problems so we called the store that we bought it from for service. The first service tech guy showed up an hour and fifteen minutes late and we could smell alcohol on his breath. I watched him try to disassemble the machine using a putty knife and a pry bar. He was prying on parts of the machine that don't even come apart and had some of the spring clips flying off the machine which he did not find or replace. After half an hour of tearing the machine apart, he finds out that the company sent the wrong part. I phoned the company and told the owner about the smell of alcohol on the tech's breath and his lack of knowledge on how to dis-assemble the machine. The store owner said he would get the right part and another service tech out the next day, which he did. The next day the second service tech came out and replaced the part and left before I got home. I put a load in the machine and had to leave for town again for about two hours. When we returned, I found water all over my laundry room floor from the washing machine. On further inspection of the machine, I noticed that the machine had not been properly put back together and there was a big blood smear on the front of the machine from the service tech and the spring clip that the first guy lost was not replaced either. I then got my digital camera and took pictures of the machine to show the store owner the next buisness day. I showed him the pictures and told him that I thought that the machine might have been damaged from the improper dis-assembly and assembly and that I wanted him to replace it with a new one. He said that he could send his service techs back out to try and fix it, ( 2 days later) or if that if I wanted a new machine he would only give me $300 towards another machine if I returned my machine. I told him that this was the worst service I had ever had and told him that I wanted the Maytag Canada phone number to lodge a complaint, which he then gave me. I told him this was the first and last time that I would buy any Maytag product.

Piece Of Junk!
Product/Service: Maytag Dryer
9/30/2008 Yelm WA

I purchased a Maytag dryer in October of 2005. Since then the drum has come apart. Maytag replaced the drum in January of 2008. Since then it has been burning my clothing. I called Harold's Appliance in Lacey, Washington. They never said we don't' do warranty work on Maytag's because they don't pay us. They came out and looked at the dryer and then told my daughter, "We don't do Maytag warranty work anymore because they don't pay us". Harold's Appliance then charged my daughter $90.00 for the trip out. Harold's Appliance told me I would have to call A & E to get it repaired (the drum is pulling apart again).

I called A & E (Maytag) and they said they won't do anything about it as they already repaired it once. I said, "The repair wasn't done right or I wouldn't be having to call you again". Maytag said they won't do anything about it so here I am with a piece of crap dryer, a $90.00 service call (again) and a company that won't stand behind their product.

I will never buy another Maytag product and will take every opportunity to let others know of their shoddy work and warranties.

I bought a maytag washer that doesn't work properly and when I went the store and asked that I would like to get anther one they stated they only handle one problem at a time. I furnished my house from sears. I asked them to look at my profile and she looked at me and said it was passed the ninety days for return or refund. This saturday the washer will be serviced for the second time. They sold me a second washer that does not work and they will not take a look at the customer side of view.

Maytag washer, model# sav515daww crapped out on me after just 4 years, paying $500, less a $30 scratch fee. After checking out this washer online, I found out that many people had the same problem with the boot having to be replaced. We had waived our warranty because of the scratch but others had tried to get theirs repaired by repairmen only to get the run around by maytag. Since, I found out that maytag is now whirlpool, so, buyer beware.

Years ago I was given a kenmore apt sized washer that hooks up to a faucet, and it was about 20 years old already. Not having a washer I was happy to snap it up. After 9 years my husband replaced the pump and we finally got a full sized washer from a job site he was working at and customer bought a new one... Had that one for 4 years, go figure, pay full price and get less out of a new product, maytag repairmen must be on vacation! Now I found out my dryer needs a new ignition. My luck. I am off now to post a complaint about perfect flame split lid grill. Good luck ya all!

Would never buy this product ever again!

We purchased our maytag neptune washer 9700 model and dryer and have had nothing but problems with it. Only 6 months after purchase we noticed the clothes with a moldy odor. We called for service. The repairman came out and blamed it on the types of detergent used (Tide and wisk/downey) and told us that the most he could do was recommend that we wash the inside of the washing machine. Hah! What a hoot! For some reason I thought I had bought the washer to wash our clothes, not for me to wash a washer... Anyhow... The clothes also come out so twisted and wrinkled that the wrinkles do not even come out in the dryer, and are so entwined in the dryer that they come out in a ball with the middle of the ball of clothes still being wet. This washer and dryer are the worst product we have ever owned and cannot say enough to keep someone else from having the same disappointment and disgust. The representatives at maytag were less than helpful and uninterested in our disappointment (Even though the product was only 6 months old) and sent us a small packet (2x3) of detergent/cleaner that we could use for our trouble of mold odor, when really the problem is that the water does not drain out completely when a load is finished, it sits under the door frame where maytag claims, there is a hole now, to help the water drain. (According to some investigation on our behalf, we've now learned that this was a problem when the machines were first introduced, and only fixed after a class action lawsuit was filed) this hole is useless, and the water still sits in the washer until the next load washes.in other words, poorly manufactured, and no one at maytag seems to care that the problem still exists.

I thought Maytag stood for quality...NO MORE! Do not waste your money as I have. I bought 3 appliances in 2002...a Neptune washer dryer set for over $1800 and a dishwasher for over $500. The Neptune washer replaced a 30 year old washer that had earned it's right to die! In 2007 the Neptune washer (Model MAH5500BWW) motor control ciruit board died and the door gasket was badly molded...we were never notified about the class action suit on the gasket however. So to save labor, we ordered parts for $283 and installed them ourselves.

Currently, the Maytag dishwasher (Model MCD5100AWW) racks are corroding and literally falling apart. Maytag says they have no record of this problem and the racks are no longer under warranty. Cost of racks is almost half the dishwasher cost. I'm so disgusted. I think I'll be going back to handwashing my dishes and who knows...maybe there is a ringer washer in my future!

I would like to express my extreme dissatisfaction with the Maytag

service group. I scheduled service on my Maytag wash machine last week.

Service was expected today between 8AM-12PM. Now is 3:30PM... up to this time, no one show up!

Because I cannot took the day off from work, I left an adult person to be at my house waiting for this service. But this person who makes me a big favor, was wasting his time, his energy and missing work.

Why? I was told by the service company, A&E Factory Service, the serviceman would call when on their way to my home. We did not receive no such call by now (3:30 PM.)

Notes: I called A & E customer services: [protected] @ 11:30AM, @ 1:00 PM and @ 3:00 PM to see what was the status of service.

They replied that the technician serviceman scheduled was finishing a call (@Howard Beach), very close to my area and I will be next; they assure me that he will be over shortly. But the last representative (phone call 3PM) said that the technician serviceman scheduled was finishing a call, have to go TO ANOTHER CALL SERVCIE and then, will be in my house .. I did not understand! Why they accomodate another new customer before me? ... Make no sense!. I start having bad feelings and I felt suspicious.. Which customer representative was giving me the right information?

I asked to speak with a Supervisor. Jennifer picked up (with no last name because she said that for security reason she is the supervisor but is not allowed to give her last name ) Her attitude and the tone she used to explain the delay of the serviceman was terrible! She NOT ONLY doesnt care about the hours we was waiting for the service, instead, she asked me if I want to reschedule. And (heard that: she informed to me that the serviceman went now to purchase supplies at Woodhaven area and to continue later with the Howard Beach appointment; When finish, he has another client to go (call #5) and then, will be my turn!(Now I was not the NEXT customer as previously mentioned to me; Now I was the call #6, period!). AND also, she confirmed that the technician will be working UP TO 5PM... If he couldn't make it today probably I must have to reschedule.

This company doesnt care if we (as a customers) loss salaries or waste our time...

Ah! ALSO she said that this serviceman IS THE ONLY ONE they have to provide services in our town! Can you believe? What happened if the man get sick? They have Only ONE TECHNICIAN...No substitutes! Unbelieve!

This type of unprofessional and unexpected answers infuriates me! Even when not able to meet their commitment, A&E offered no apologies.
NOTE: Be sure if you need their services in the future, to be patient, do not make any other plans for the day of the appointment and... don't get upset with the situation (as I did it). There is NO SOLUTIONS available...

We purchased a basic Maytag washer in October of 2004 to replace our Whirpool, which we had for 14 years. In June of 2007, the transmission had gone out and the water seal had broken down, so it was throwing grease over our cloths. The transmission and seal was replace, but the labor was $120. A year later, the seal has failed again and the transmission needs replacing, again. This time they won't cover the seal kit, so the repair would be $200. I am not willing to throw another $200 at this machine. The repair guy said this model and other Maytags, have lots of transmission and seal kit problems. For my next washing machine, you can bet it won't be a Maytag.

I am so disgusted with Maytag and their supposed customer service. I have had 5 service calls on my refrigerator between March and July, 2008, so far. The defrost mechanism on the Maytag ICE20 is faulty and continues to be so despite all pieces of said mechanism being replaced. I've had to shuttle my food between my kitchen and garage refrigerator once every 1-2 weeks, so I can defrost the refrigerator manually. Patiently, I've plodded along, telling myself the serviceman would find and fix the problem. At this point, however, it's clear that the problem is not going to be found. The refrigerator, as I've read elsewhere, is a lemon! Will Maytag declare it unrepairable? No! They need a second opinion, so they're sending out a serviceman of their choice tomorrow. And they're so proud that they put a priority on it and on the parts this time. The big question I have is will this guy actually show? The first one they scheduled didn't. I was told it was a computer problem. (Excuse my teenage response, but WHATEVER!). The bottom line is you honor your customers or you don't. Listen up, folks. MAYTAG DOES NOT HONOR THEIR CUSTOMERS. Don't be a lemon-sucker. Don't buy MAYTAG!

We purchased a Maytag Quiet Series 300 Dishwasher not quite 3 years ago. Now it doesn't drain, the control panel doesn't work and the handle is busted. Repair estimate is $370.

Is it really fair that consumers pay good money for these products and to no fault of our own have to replace a product 3 years later?

Maytag is willing to rebate 15% of the cost of a NEW Maytag dishwasher. My question is why would I want to spend a dime on a BRAND that has already proven to be a piece of crap? It is shame that Maytag cares more about their bottom line than making a quality product that lasts.