Maytag
Reviews and Complaints

I purchased my first, only, and last Maytag product, a refrigerator in December 2008 from hhgregg. The door is not closing correctly so on July 9, 2009 I called their warranty repair service, A&E, for service. They told me the first available date for service was July 17, 2009 and I could select between the hours of 8-12 or 1-5. I chose 1-5.

On, July 17, 2009, at 12:15 I recevied a call from Celeste of A&E advising that they would ahve to cancel and rechedule my appointment because my appointment had been "FORCED" on them when they had no appointment avaialble. I told her I had not forced anythign and had taken time off from work to have this repaired and she told em that there was nothing I could do because when an appointment is "FORCED" they can cancel it. I then spoke to Marco - a manager who put me on hold tto call the routing area, then disconnected me.

I then called back and spoke with another lady, who told me the first available service date was July 31, 2009, TWO WEEKS from today and over THREE WEEKS from my original service call! I told her unacceptable. She told me thay had canceled the serive of over twenty other cusotmers that day because the tech manager deceided he was not paying overtime. She transferred me to Regina in their Customer Interactive Services division. We were disconnected and I called back and spoke with Adele who after much conversation explained to me that Celeste didn't mean that I had forced the appointment she meant that their customer service center had forced the appointment and she didn't know how that could be since the appointment was made over a week a ago. She also told me that they had been forced to make cutbacks due to the bad ecomony AND that they had fired all of their "grouchy" technicians in order to IMPROVE CUSTOMER SERVICE...I told her that apporach was not working! She said that after this masssive firing they were trying to hir enew, friendly technicians since they had a lot of customer complaints about the grouchy ones. She also advised that after the technician manager saw 20 extra calls after having his group reduced decided to cancel the calls. I told her I did not know how my callc was an extra call since it was made a week in advance, but their sesrvice tech manager Mr. mason made the call as to who was canceled without regard to who had made the appontments first. She told me they would place me on the sooner service list if anything comes available and had FORCED a service call for July 22, 2009 and I told her I was not available for that date, so she told me it would have to be Friday, July 31! So that's where we are.

No more hhgregg...no more Maytag!

I too, have a complaint and A&E factory service personnel and deceptive practices. I have a 2 month old front load Maytag washer. All the fancy buttons and cycles. The on/off and the pause/start buttons stopped working. I called one Maytag repair service company and when they found out it was warranty work, they said to call somebody else!. I then called Maytag and got A&E number for warranty repairs. They came out promptly the first time, determined it was the "motherboard" (or something equivalent) and ordered the part. They said they would be back in 10 days with the part and repair. BUT, if I wanted it repaired quicker, while the repair was covered under the warranty, the expediated shipping was not, so I could pay $28 for the part to be FEDEX'd and they would be back on Saturday. (4 days). Thinking, I will pay that much and have to go to the LaundryMat, I said okay. They gave me a card with an 800 number on it to call when the part arrived. I diligently watched for the package on my porch and on Thursday night the part had arrived. I called the number (all automated) and all was well. They even had an automated system call my cell to confirm they would be back on Saturday. I got a call on Saturday saying the technician was at my house, even though I had requested a 15 minute warning call to run home from work. I made it home in 7 minutes, but no one was at the house. I called the number back and got a different operator and told him no-one was there. He stated, no he would be there in 15 minutes! (okay get your stories straight, people). I waited 30 minutes and called them again. This time he stated that the technician was "still waiting" for me to get home. No, I replied, he is NOT at MY house and confirmed the address for the 3rd time. They insisted he was indeed at my house 4 or 5 more times. Finally, with me standing in the middle of the street, I see the van drive up. Driver stated " the GPS directed me 2 blocks over" and when questioned what the street sign said, he replied that he never looks at the green signs. OMG! Now, I acknowledge that I am definitely unhappy at this point. Then he gets in the house, opens the box that FEDEX had delivered and stated, "Nope, not the right part, where is the other box?" We only received one box. He called the "shop" and was told the other part was on backorder.

I haven't heard from them since. Now I am looking for another company to fix my Maytag washer.

Maytag Model #MMV4205 This model was bought less then three months before the heating element burnedout. Maytag would not exchange. Told us they would send a repair person to fix. 5 days later rerpair man comes and says he cannot fix it since he did not have the parts. An order is placed to order the parts. A week later one part shows up broken. When the Maytag repair man shows up he says that parts is no good and that the two other parts were backordered and would not ship for a month. We call there response number and request to get this resolved quickly and do not want to wait another month to get the microwave fixed. The person (jeff) at customer service tells us that he can not do anything but put an expedite in for the parts. We inform him that the repairman had already tried to put an expedite on the part and that he was tiold that because this is a new model that they cannot get us a part till then. The customer service person tells us he does not believe this and says that an expedite will be put in and that we have to wait for the part. This is the worst service I have dealt with. We spent over $400 on a microwave that is supposed to be the top of the line and instead the problems make us feel as if this was the worst decision to buy this model. Customer service (Jeff) was informed this complaint would be put in and he dergards are frustration does not help us. All we want is to have a working microwave. A replacement model would have sufficed which they could do immediately but instead they make us wait and go without a microwave for who knows how much longer.

My bottom freezer, french door fridgerator, is going to cyclic thaw and freeze.During the course, We hear it going to through "whine and one click" for day or two and the whole fridge and freezer stop working, all the food is thawed and warm.We call the repair guy from the home owners warranty.By the time he comes, it two or three days later and it is back working on its own.We pay the guy to tell me that there is nothing wrong.We have gone through in loops with the warranty company and Maytag.No solutions yet, but losing money on the repair guys and the food that is thawed and thrown away.
We were going to buy Maytag washer and dryer, but we settled for Fisher and Paykle.
As We read all the letters from vexed up Maytag customer, we should have class action suit against Maytag

We purchased a Maytag dishwasher, purchased the top of the line metal tub etc. they never informed me of the potential to burn down my house. Yes it almost did. After the sparking incident I Found out about the recall I called the company they said mine was too new and not on the list .

I explained that the repair man that came was a retired whirlpool -Maytag repair man and it should not have sparked like it had and I was lucky that we were home and I cut the power. Or it would have burn down the house.

Now after 3 weeks of trying to get them to do something finally a repairman of their choice came out . He said it was one of the worse he had seen the entire wire harness was fried. And he would have Maytag-whirlpool send the appropriate parts to repair and prevent from happening again. Why are they not informing the public and correcting the problem before they sell these dangerous products. This leaking into the wiring hazard issue: has been going on for quite some time.

Re the Maytag Performa sise by side refrigerator. Ice maker quit after warranty. Now the freezer has quit . Model PSD243LGRQ. Very disappointed in the unreliability for such a brand name.

I entered fixya.com web site to find out fix a maytag refridgerator model rsw22eo. they charged my credit card, but never sent me an e-mail back in response. I think they should refund me the $14.99 they charged me. gary claybaugh at [protected]@sbcglobal.net

Maytag voluntarily recalling about 1.6 million maytag and other brands refrigerators because of fire hazard. Mine was included in the recall. The repair man replaced the ignition relay, which was bad from stock, so the compresssor is not working now.
I am without a refrigerator for 4 days.
Maytag and a&e factory service have a misscommunication problem, because they still did not ordered the part to fix the problem.
Of course all of my food in the garbage and I don't even know if they going to pay for my loss, not even mention I used my vacation days to wait for the repair man.

I bought a Maytag French Door Bottom Drawer Freezer refrigerator last June. When we go south in Jan. thru April I have always shut my icemaker off. When we arrived home and there was frozen soda in main frig but I thought it was because it wasn't full of food. I turned on the icemaker and everything in my crisper drawers as well as other items froze. Serviceman came and used hairdryer on coils behind the back wall of frig and said that when I shut it off it goes to "Max Cool" and into refrigerator as it isn't making ice. Recommended I drain the water from the coils while away. This is a design flaw, no question. There is nothing mentioned in the instruction book re turning off the icemaker. A friend in another State had the same problem. Not sure what I should do next.

I purchased a Maytag Quiet Series 300 dishwasher 2 years ago, the dishwasher constantly swicthes itself from normal wash to rinse cycle on it's own. Then it takes 2 hours to run behind you can attempt to rswitch it back to the normal cycle which at 2 years old is not even switching back. And again, I didn't know that 2 hours was a normal running time which Maytag claims is. They want me to pay a service charge to have someone come out and look at it. Maytag says that any defects will come out within the 1st year so anythign after that is on me. So those commercials that say their products work so well that the repairman has nothing to do is a bunch of hoopla. They just don't back up their products for more than a year. I WOULD NOT RECOMMEND PURCHASING ANYTHING MAYTAG! THEY DON'T STAND BEHIND THEIR PRODUCTS FOR MORE THAN A YEAR!

After 5th year — start relay burned out — just out of warranty! 4 months later — recall came out — had repairman come out and he put new relay on — compressor was seized! Had to go buy another refrigerator — never again a maytag! I am writing letters and posting notes for customers not to buy any maytag products. They will not goodwill any repairs after warranty has expired! What a bummer! So much for customer satisfaction. Oh, by the way — my ge refigerator lasted 26 years and only got rid of it to buy the maytag for a color change and size upgrade — not because it stopped working! Unhappy jim in virginia!

I purchased 5 new appliances from Home Depot in May of 2006, spending close to $8000. The Maytag H2o is a complete piece of junk. I had the first circuit board failure about 10 months ago, with the ice door opening and shutting constantly. It had to be replaced, taking more than a week and two service visits.
Now, it is April 10, 2009 and the temp alarm keeps going off, light flashing and the refrigerator temp display keeps saying 38, then 57. It is Good Friday, I have a refrigerator full of food for Easter brunch and dinner, and nobody can come out until Monday!
I am just happy I spent the extra money for the extended warranty. Hopefully it is only the circuit board AGAIN, and the thing stays cold. Old fridge was a GE, had one problem in 25 years, fixed for $50, STILL running 15 years later, now that's quality. Wish I had it back.
I would be happy to be part of a class action, this thing was way to expensive to have these problems. It has other issues too, doors don't fit right, plastic parts fall off...and on top of that it is a very poor design, can't get anything on the short shelves. Maytag should be ashamed of themselves and offer everyone a new fridge. What a POS.

Maytag Model #MMV4205 This model was bought less then three months before the heating element burnedout. Maytag would not exchange. Told us they would send a repair person to fix. 5 days later rerpair man comes and says he cannot fix it since he did not have the parts. An order is placed to order the parts. A week later one part shows up broken. When the Maytag repair man shows up he says that parts is no good and that the two other parts were backordered and would not ship for a month. We call there response number and request to get this resolved quickly and do not want to wait another month to get the microwave fixed. The person (jeff) at customer service tells us that he can not do anything but put an expedite in for the parts. We inform him that the repairman had already tried to put an expedite on the part and that he was tiold that because this is a new model that they cannot get us a part till then. The customer service person tells us he does not believe this and says that an expedite will be put in and that we have to wait for the part. This is the worst service I have dealt with. We spent over $400 on a microwave that is supposed to be the top of the line and instead the problems make us feel as if this was the worst decision to buy this model. Customer service (Jeff) was informed this complaint would be put in and he dergards are frustration does not help us. All we want is to have a working microwave. A replacement model would have sufficed which they could do immediately but instead they make us wait and go without a microwave for who knows how much longer.

Purchased a top of the line Maytag Neptune washer and dryer and after 4 years of service it now needs $1400 in parts and it only cost $1200 we bought. I have called the customer service for Maytag and they have no care in the world an all they want to do it hope that it lasts you till your warrenty is over and then they can wash there hands of it. the problem with mine is that the seal and bearing are leaking water onto the clutch and causing it to fail. My queston to Maytag was there major components are failing prematurly. I would strongly incourage people to just buy the cheap $300 washers and dryers as they will last just as long and most likley a lot longer and don't buy a Maytag or Whirlpool.

Maytag Legacy Series washing machine SAV15DEWW purchased in August 2004. In 4 1/2 years, the motor hub bearing and seal have gone out 3 times. Once under factory warranty, once under extended warranty I paid extra for, and now it is out again with no warranty.

Buyer Beware of Maytag products! There are just too many complaints regarding quality, service, and the fact they WILL NOT back their product. Spend a little extra and get an applicance that will last more than a few years. Maytag and Whirlpool are the two most complained on appliance makers I have found.

I purchased a policy from Maytag Dependability Plus on both, my Maytag washer and dryer. My washer broke down, I called Maytag Dependability Plus to have it repaired. They first called A&E Appliance Repair Service, then canceled A&E. Then they called another company to repair my washer. The repairman came to make the repairs, after the repairman diagnosed the problem, they wouldn't allow him to order the parts and fix the machine. By this time I have called Maytag Dependability Plus numerous times and had to call them again! They lined up A&E to come out again. The A&E repairman showed up, diagnosed the problem (2nd diagnosis), ordered the parts necessary to fix the machine. It took almost a week to receive the parts, I called A&E, the following week they sent another repairman to fix the machine... In total, it took 3 weeks to get my machine repaired...

Then the dryer broke down. I called Maytag Dependability Plus to have it repaired. They first called A&E Appliance Repair Service, then canceled A&E. Again, they called another company to repair my dryer. The repairman came to make the repairs, after the repairman diagnosed the problem, they wouldn't allow him to order the parts and fix the machine. Same as with the first time when my washer broke down, I had to call Maytag Dependability Plus numerous times and had to call them again! They lined up A&E to come out again. The A&E repairman showed up, diagnosed the problem (2nd diagnosis), ordered the parts necessary to fix the machine. It took almost a week to receive the parts, I called A&E, the following week they sent another repairman to fix the machine... Again, it took about 3 weeks to repair my machine!

Then, a year or so later the washer broke down for the 2nd time... Again, they lined A&E up to do the job. Again, they canceled A&E and called another company. He came out, diagnosed the problem and they canceled the repair! Then they lined up another company. After calling Maytag Dependability Plus again and again, I called them to find out what they were planning to do about my machine. They said they were sending another company, General Appliance. I called them to set an appointment They were not qualified to work on Neptune washers... Again, I called Maytag Dependability Plus. By this time I am hopping mad of course... They then called A&E Repair to fix the machine. The repairman came out, diagnosed the problem and ordered the parts. About a week later he was supposed to return and fix the machine... The parts didn't show up and neither did he! No one called me, so I called them again. They said they couldn't get the parts, said they were back ordered. I called the factory, Maytag Parts. They said they had the parts. I then called A&E and explained that Maytag had the parts. By this time, I know I've had to make at least 20 telephone calls back and forth between Maytag Dependability Plus and A&E Repair Service, and now the Maytag factory parts department. Is this crazy or what? Finally, they have ordered the parts. By this time, I'm 3 weeks trying to get these people to repair my washer. They are refusing to have the parts send 2 day air, so I've got to wait another week to 10 days to get my machine fixed, if it ever gets fixed at all. I will probably have to repair the machine myself.

This is a common practice of Maytag Dependability Plus to send other companies out and then cancel the repair... This costs them the additional service calls, costs the consumer (Maytag Customer) the convenience of a working Maytag appliance, time and money having to go to the laundry mat to wash their clothes.

I don't know what the relationship is between Maytag Dependabilty Plus and the Maytag Company, but if I were Maytag I would be taking a hard look at the procedures followed by Maytag Dependability Plus... It's no wonder Whirlpool is doing so well! Maytag is forcing all their own customers to purchase Whirpool appliances!

Spinner not working. Innitially agitator not agitating followed by the tub not spinning properly. This happened just before my 5 year warranty expired. Service was done on my machine. All that was done was a tightning of the belt. Problem still persists and Maytag wont do anything about it without charging more money. Verry frusterated especially knowing that this is a consistent problem with this company. We too went to Maytag to upgrade and have been verry unhappy with product and service.

I purchased a Maytag refigerator MSD2756GE in 2003. Two years ago the hose to the ice maker leaked. The water went under the hardwood floor and ruined 50 sq. ft of flooring. I removed the cabinet that surrounds the refrigerator and had the flooring replaced. I also installed a stainless steel line to the ice maker. I installed tile under the refrigerator to prevent it from happening again. I thought that if water should leak again it would run off the tile and would be seen easier, as before the water just went uder the flooring. I thought my problems were over. Yesterday we noticed the floor copping and water stains. I pulled otu the refrigerator and found the water hoses going from the water valves to the back of frige were breaking down. The plastic was actually deteriorating, causing water to leak again. I have to replace the flooring again plus the water got under the tile and they are loose. I am sure I have no recourse with Maytag exept to never buy another Maytag.