McDonald's
Reviews and Complaints

The McDonald's located 2801 Mission St. San Francisco on July 17, 2016, Store # 3228, Telephone number [protected], at 11:00 am pacific time refused to refill my coffee.

However, McDonald's official web site states that refills are given if the eight (8) refill-rules are followed.

I followed all the rules so what gives? Please email an answer.

Thank you for any time and help in this matter.

With Respect

Emil

I am very dissapointed with the service provided by McDonald's Jusco Seremban 2. I waited for about half an hour after i had ordered my food. I am not saying that I can't wait for it, it just that I felt unfair as they prioritized those who spent more. I ordered four pies but it was out of stock temporarily. So I stood there and wait for them since they told me to wait for a while. However, when the pies are ready, they gave those pies to someone else who ordered more but queue behind me. Is that how they should treat customer based on the amount of spending in the store? I hope they can look into this matter seriously. Thank you.

I have twice went to the mcdonalds recently in Gramam N C store # 4991- drive thru- & ordered the bacon clubhouse quarterpounder-Five dollars & 09 cent without tax - & twice there was no bacon on the sandwich. The first time i let it go & didnt say anything -but tonight when i placed the order i specifically told them to make sure to put the bacon on the sandwich. When i got to the window to pick my food up- again i asked- they did put bacon on my sandwich & the girl asked & was told yes .i came home & my husband started eating an no bacon! I got the receipt & called the store 3 times before anyone answered. The manager i talked to seemed like she couldnt care less! She did take my name an say that she would make it right the next time io came in but thats not the point. I told her i was going to call corporate & she hung up on me ! It will be a long time before i go back to that store. I have also had issues with them in the mornings for trying to give me the yougurt parfait without a date on it or an out of date parfait!

I went into a love's truck stop with a McDonald's inside to get a quick bite to eat, on 7-5-16 at 05.29 in the morning, , when I went to place my order the cashier was to busy talking an playing to realize I was waiting. ..when I did place my order, here comes one of the shop mechanics joking an carrying on with the girls behind the counter. There were several customers being ignored an not given service. .the mechanic started talking about what he was going to do with the girls in a inappropriate way.then he asked the guy cooking the food did he want some of the action. ...he said the two of them can run a train on one of the girls at the same time having sex, , one on the top an the other on the bottom.?..he even went as far as to touch the girl in front of us...?...all the people were black...just pull the tape from the cameras an see for yourself, I think they should be fired...I should get several free meals for having to put up with that mess...?. My email is [protected]@hotmail.com my name is mcarthur mayfield and I'm a truck driver

My name is Nichole Cyrus... I just started working again for mcdonalds last week, for 52 fulton. I like working at mcdonalds... I have, more than once in the past. I started the overnight shift for the first time 7/2/16. My husband came to pick me up at the end of my shift at 3am... He walked in to the mcdonalds ordered some food.. and scanned for me... but didn't see me... he threw me a txt... I told him that he was in the wrong mcdonalds he was in 160 Broadway.. so he ran out to pick me up. forgetting to pick up the food he ordered. when he got to me I clocked out, then he said come lets get the food I payed for at the other mcdonalds,,, so we went... he presented his receipt... explained he wanted to pick up his food he had forgotten... he was told no one left any food... they didn't have their own copy of the receipt... this crew member went to get the manager... manager comes and is very rude... makes us wait an half hour before he went to check the camera... then told us we had to wait while he now decided to assist 12 more customers who have come in... mind you its now 3:37am.. I got off at three...160 broadway is around the corner about a five min walk... one crew member was in the front on register laughing at the rude responses given by his manager... throws a couple rude comments towards us like we were the problem... so now we have waited so long that we no longer want the food we request for our money back... the manaer gets nasty and tells us ooohhhh weellll to bad we had to wait... he was so rude I had to question his manager status because I was shocked how the manager at the store at this time could present his self in that manner.. I asked for his name.. informed them that I was going to make a complaint... first he said his name was jose... then stated that there were no managers here... so mcdonalds on 160 broadway is being run by 3 crew members at 3:40am?... everyone was waiting so long for their food... no crew members should be running a mcdonalds at 3 in the morning without a supervisor... then this crew member/manager tells his two other crew members not to give me their names... they were so unprofessional.. and I was never taught to act like that working in any mcdonalds anywhere. The young gentleman that was on cashier was taking orders.. handling money and distributing fries without any gloves.. money carries lots of germs... please someone needs to check this mcdonalds and make it a more customer friendly restaurant... im glad I dnt wrk there... I also will be coming to this McDonald in person... someone has to hear me, this behavior is unexceptable and a disgrace to mcdonalds name... he also yelled at us and told us we need to get out of here right now.. smh so rude. and I'm pregnant I was very professional and got jumped on I will never go back there again. Store number 10528

every time I go to drive window, iam always asked to pull up and they will bring it out to me, so they can wait on custermer behind me THAT IS WRONG you should wait on THAT custermer first I will not pull up so you can wait on cust. behind me I was there first and I should be waited on first augusta ga.

On May 11th my Husband and a friend were eating at Mc Donalds and we also play bingo there at 6pm each week its for seniors .And Ray the caller annouced you can no longer bring in outside food or drinks .After about an half hour the manager single us out and we were told we could not drink our water hands on her hips and we had to get rid of it .I said to her we were just told this and we would not be doing it again, she raised her voice and told us we had to leave right now .And I said if she wanted to enforce this new rule she could put up a sign to let us all know this as we were not the only ones doing this there .When she said if we didnt leave she would call the police and have us removed right away .I have been going to play bingo and eat there for 9 years and never have I HAD THIS HAPPEN TO US . Very rude manager with her own agenda today . She was on a roll and with people like her no one will want to go there anymore .I know this is not a big deal for you to understand but I was embarrased and we also have given many gifts at Christmas and Easter for the poor to enjoy a Christmas party and I;m not the kind to make trouble at age 65 years old . So I know nothing will be done but I thought maybe you woulod like to know how this resturant is being run by this manager with an attituse of her own, Thanks again Sharon Kehoe .

1) I go to this mcdonald's location that is located on the corner at eastside of yonge street and north of 16th avenue (Address is 9301 yonge street, richmond hill, ontario, l4c 1v4) but until I go inside, I see this filipino male employee (Who works cleaning the lobby of this mcdonald’s) with a medium/skinny build, clean shaven, black hair, brown skin, and in his 40's by the name of "celso" staring at me when I am going to the counter as if I am going to rob the store or something.

2) once I receive my order, I go and pick a place to sit down, and asked celso where the napkins were, and he rudely replied "there!, can’t you see?". So I then grab a couple of napkins but this very same guy comes from out of nowhere and right behind me and says "no more napkins, go!"

3) I then looked at him in a confused way, because celso had ambushed me right from behind.

4) all of a sudden, celso then says the most disgusting comment ever..."do you speak english? Go!". I then got confused and asked him what he said, he then retracted his comment by saying "oh, I thought you were new here. Sorry". Oh. So people who are “new” here get treated with dis-respect, celso?

5) I then ignored him and then went to put my stuff back on my seat, but as soon as I wanted to get something else from the counter, celso was then looking at my bag and going through it physically. I then rushed back to confront him and asked him what he was doing. He then angrily replied, "too much, man!"

6) I then decided enough was enough so I then went to the front counter and asked for his manager to which his manager then came to me and said he will "deal" with him.

7) since this incident on tuesday, may 03, 2016, I have since not yet received an apology from neither celso nor mcdonald's head office to this day and I warn you not to go to this location unless you want to be treated like a criminal and be stared at by celso, the obnoxious and racist employee who works in the lobby (He's a cleaner for this location) by the way, celso, your lobby is very poorly maintained with ants on the table and wet soda stains on the ground! Clean it up, properly instead of staring at people.

Customer service is very poor and you would think a manager in training would put her best foot forward to prove herself but not! the ice in my drink had bugs in it and I mean the bugs were inside the ice the quality of service and food preparation was poor. The manager on duty had attitude when I asked for my money back and shoved it into my hand for two pies that I didn't get. There is a lack of professionalism in the work place at this Crystal springs McDonalds and it's sad to have to report this store I have yet to see improvement .

I have been ordering coffee from McDonalds for over a year cause I believe it to be the best coffee around. But will be not going back due to poor coffee makers there . Ny orders have been screwed up every time the last 7 times I have gone there. Not enough creamer or none at all, same with the sweetners not enough or none. My basic order is 3 large coffee 1) 2 cream and 1 sugar, 2) 2 coffees both with 2 cream and 2 sweetners (splenda) ok damn simply order to fill ( least I think so ) so tell me how they can screw it up every tme? Do you need to have a Rocket Science degree to complete this order ? I use the drive thru cause I am busy doing running around and all that so by the time the coffees are cooled down enough to drink I am no longer near the restaurant to take it back. So please tell me the procedures it takes to make coffee so I can fully understand why my coffee orders are getting screwed up ?

have been going through to McD protea glen from its inception and things have been great.
I have however noticed that the standard of hygiene and cleanliness had dropped tremendously over the past few months but what I experienced today was a total shock - flies everywhere and the floors with chips and juice which seemed to have been spilt hours ago and this was not just one area. The tables where also just as disgusting and sticky. I could go on and on but the ultimate deal of this message is the dissatisfaction and disappointment experienced

I work for McDonald's in Portage WI. I was working in the kitchen in close quarters, I bumped into assistant manager Oma and touched her shoulder and said sorry. She punched me not once but twice and told me not to ever touch her again. . I spoke to the manager about this and was told the camera angle did not show where she punched me. I have been targeted and harassed by this woman ever since this incident. She has sent me home every day I com into work. today was because I forgot my name tag. I am a 38 year old male. not a kid . I gave the manager the option of addressing this and nothing is being done. It is time to get a lawyer to force your organization to address this.

i

I visited the Tooele Mcdonalds and ordered a mango pineapple smoothie (as it said on my reciept). I was in a hurry to leave so I didn't think much of it when I was handed a pink smoothie. We got in the car and were halfway home when my brother noticed the smoothie was pink instead of yellow like a mango pineapple smoothie. I am extremely upset and will no longer be visiting mcdonalds.

the cheeae burger i ordered kept getting smaller each year. i go every month on the month and i weight t he burgers each time . i know they are getting smaller to save money on their burgers. i want my larger burger with fries like i used to get al ot. i hope that corpatre employyess see this and make the burhgers biggwer again. i love mcdonalds but i may switch to wendys from nlow on.

I lost my job because my boss found out that I have a tattoo. It is a small one and was always covered up. My colleagues once asked me about it and they were very interested in tattoos. They asked me questions about does it hurt, how much it costs and etc. My boss was passing by and heard us. He asked me to show my tattoo and I thought that he just wanted to see it. It was a small star on my shoulder. I showed him my tattoo and he said that I was fired. When I asked why he said they don't hire people with tattoos and he also added that girls with tattoos are disgusting. So that is how I lost my job at McDonalds.

I made a new credit card about two months ago and the only place I used it was McDonalds drive thru. I just made a new card and since I was very hungry I decided to order something from McDonalds. I gave my card and McDonalds employee took it. Several minutes later the girl came back with my card. Two weeks later someone started to make online purchases and about $500 was charged from my card! Still, McDonalds was the only place I used my card! So that lady actually took a picture of my card and used it to buy things online! I contacted the police and they promised to take care of it.

It was approximately 12:45 on Wednesday the 6th. I went to the McDonalds on Rt 1 (Lafayette Road) in Portsmouth NH. I went through the drive thru and ordered a bacon ranch chicken salad and a large coke. When I got back to work and began to eat my salad I noticed that the lettuce was brown on the edges and very wilted. It was mixed in with spinach that was ok but old.
After picking out the brown lettuce I wasn't even interested in eating it anymore.
I have never had this problem before. I don't like the fact that I spent my lunch hour driving to McDonald's to get one of their advertised "fresh" salads and I get back to work and its brown.

I would like a refund and the promise that the restaurant will have better quality control.

Kimberlee Hanley
117 Bluefish Blvd
Portsmouth, NH 03801

You got to be kidding im not loving it. You removed Mcdonalds the steak egg and cheese bisucut. For people who don't eat pork, bacon, ham this was a big seller. THe manager at the Amityville location told me to write in that they are losing a lot of business when they took this item out. I don't eat ham, bacon, pork due to health issues, blood pressure im in my late 50's and my husband has ms and same age. This was basically the best item and only item we could eat, they claim to be health conscious why don't they sell turkey ham, bacon, sausage. THe 2 for $5 was the best for the money, I was coming every night because of the deal. Now when you take away meals, programs people are going to get more for there money and better quality food at wendys burger king and taco bell. I was a daily loyal customer now im not. THe manager at the Amityville ny location stated that they are loosing a lot of business because of both, people are walking out. they are loosing a lot of money. they need to change mcdonalds the food is getting borring, old same old thing. and the food is generally cold. so mcdonalds im not loving it anymore. you need to get these things back, start adding other foods for people who cant eat pork, loads of salt in there foods. bring these items back, you will get customers back.

The new coffee cups at my local mcdonalds store are the worst idea that I know of. They do not keep the coffee at an ideal temperature and they tend to slip out of your hand very easily. Please bring back the other cups. Until this happens I will never go to another mcdonalds again.