McDonald's
Reviews and Complaints

I never expect gold-standard service form McDonalds. It's a fast-food mass producer with a bad reputation that hires unskilled teenagers. However, this experience was next level.

Sunday 17 Jan, 21:30(ish) @Belconnen drive-thru: I ordered a large El Maco meal and a single quarter pounder.

I was immediately told to wait in the the bays - with neither a please nor a thank you - to receive my order.

When it finally came, the person came to my passenger side window when they could clearly see I had a seat full of groceries there. I had to lean over my groceries and roll the window down. They handed me the bag and left without saying a single word.

There was no drink, there was no shaker seasoning or bag, and the fries were old and saltless.

When I drove back around to address these issues the duty member brought me my water but when I asked about the shaker seasoning they said they were out. I explained that there was no signage to indicate this, nor was I told about this before or during payment. When I pointed this out they shrugged and stared at me in silence. She literally shrugged me off.

It became awkward quickly so I left, furious and deeply unsatisfied.

There was no one in line behind me I did my order though the drive thru. Get to 1st window they ask you again to list your whole order because they are dumb. The 2 way drive through was the worst invention ever it makes things more confusing for idiot employees. Then get to second window still no one behind me but they ask me to pull up when there's already a car waiting because they are so slow. Then they come out gave my order to the car parked in front of me at the drive thru waiting line which is not even a normal thing. Then they gave the person behind me their order. They then came over and said they would give me extra hash browns or something because they had to do the order all over again. My children were waiting for 25 minutes for breakfast. Then they finally come out with the food nothing extra and no butter for the hotcakes. Miserable morning thanks to your [censored]ty staff. They deserve to all be fired and I'm going to tell anyone I know not to go to that specific one. You guys don't even open the restaurant inside it's [censored]ing [censored].

On the 16/1/21 I've ordered a takeaway from just to eat. On the arrival. Just eat was very rude. And gave us the wrong order the only I got was drinks. My order number 11292. I rang the restaurant no answer. This is not the 1st time. I will not use just eat or McDonald again. I have a very upset daughter now.

Again on the 7/1/21 I order no one turned up

Below is complaint I registered and an initial acknowledgement; however, I have not had my issue addressed... please advise...

McDonald's
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madisonc. [protected]@yahoo.com

Sun, Jan 3 at 11:14 AM

Thank you for visiting McDonald's website. Below is your email which has been submitted to McDonald's Customer Response Center. We are reviewing your email and will be replying to your comment or question. Replies to this e-mail cannot be received. Should you need to contact us again, please feel free to contact us through mcdonalds.com.

Thank you.

First Name: Madison
Last Name: Brown
Mailing Address: 1109 Trenton Dr SW
City: Decatur
State: AL
Zip: 35603
DayPhone: [protected]
Your E-mail Address: madisonc. [protected]@yahoo.com
Comment: Used McDonald app; daily deal offer buy 1 breakfast sandwich get 2nd for.01. Offer not honored; reason it had expired. How can offer retrieve at 10 a.m.; expire prior to 15 minutes? Personnel at McD stated app is corporate controlled, local facility have nothing to do with app; also stated offer probably expired at 12 a.m., so I would have to come in before then to redeem offer - my question is how can I come in the day before the offer is provided? As a result of this transaction today, Sunday 1/3/21; I can only conclude this app thing is fraudulent; and is used as a bait to attract customers to the local facility who then will tell you they are not connected with the McD corporate? The offer was not honored; I paid 2.50 for a Sausage McGriddle and did not get the second sandwich as offered... disappointed in Decatur Alabama. The store I used was Restaurant 5566.

i went to the drive thru and bought a cup of coffee and when got around to drive thru window. The cashier told me your going to get shot. Think should be aware of her behavior. My name is wayne everson. i dont know if the cashier has developmental disabilities. I know lockport do have people with disabilities that work and live there. The cashier that told me that rude comment should work in the back on the make line. She has poor customer service skills.

I ordered a large coffee on 1/2/2021 at 10:00 am your employee a hispanic young male employee misunderstood me and he thought I had ordered a ice coffee he was charging me 4 dóllars and some cents. When I told him why so much for a large coffee he began to get mad at me and had a bad attitude with bad service I would not like him to service me again my name is Jorge he did not give me my receipt thank you.

I just had an order delivered in İstanbul/Turkey ehen ı gave the order on phone ı highlighted payment will be by setcard (a method of payment in TR) and when delivery arrived delivery guy told us they dont have the pos! We dont have cash on us and we had hard time for payment.What a service?i expect of a brand a standart on the servlces they make unfortunately i am disappointed with mc, not a poor service.

A royal delux, without vegetable and over cooked. Not a single lettuce. Not a single slice of onion. Have you ever seen ketchup inside the sandwich? The image speaks for itself. Complaint made, not a single word from them. When you have one franchisee, he made whatever he wants and the image of MacDo is hit here. A minimum of 4 franchisees are required in order to get a good service.

The burgers had an off smell not sure if it was the cheese or patty.

There was no consistency in the burgers, some had only one gherkin while others had two.

The Fanta orange drink was extremely hot, served with a cup that had Fanta orange spilt all over it.

Their prices seem more expensive than the usual Mc Donald meal prices, for example their Mc Royale Meal is R71. 90 which is way more than the price I normally buy it for at other Mc Donald restaurants.

Constantly giving ketchup, syrup and other stuff I ask not be included with order. Waiting in the parking wait area over 5 minutes for an order of Two (2) hash browns. Finding pancakes missing from order when I returned to my house. (Ordered big breakfast) (Note ; other items sometimes missing from order after returning home) This problem is not just recently happening but has been ongoing over years. Don't have any such problems at Southington store

This isn't really a complaint just looking for information. Sunday I placed a mobile order for breakfast items at 10:45. I went into pick up the order but was told they stop serving breakfast at 10:30 every day. I know the McDonald's next to my work serves breakfast till 11am on weekends. I was fine with that and asked if I could receive a refund. The manager wasn't sure but asked if I could cancel the order on my end. I checked and the app doesn't have a cancel order options as far as I could see. Then asked if I could dispute the charge with my bank, but my bank is closed on Sundays. He tried to got on the phone with his district manager to find out what to do. The app is suppose to automatically stop breakfast orders after breakfast stops being served but it seems the app doesn't know that store stops serving breakfast at 10:30. The manager decided to go ahead and make the breakfast order. Just want to know who is actually responsible for putting store specific information in the app to make sure any mobile order can be made without issue. Would that be the store manager or corporate offices? I had a similar issue a few months ago when I had an offer for Buy one get one free on Mcflurry and milkshakes and was originally excited to see the eggnog milkshake near the top of the featured deals but wasn't actually available, and a couple of months before that I order biscuits and sausage gravy which wasn't served anymore either.