McDonald's’s earns a 1.6-star rating from 2920 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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Poor service
This is all about Mc Donald Nugegoda branch. I visited there at about 2.45pm today. Employees are not trained well to serve customers and Manager also keep yelling at customers. Hope there is a way to treat customers better than this. Also, the girl wasn't so polite who was checking the body temperature of each customer near the entrance. We've been for other Mc Donald branches too. But never encountered such a poor service. Hope you will consider this as this affects your reputation. If anything please contact me on [protected].
Mobile order
Ordered a mobile order and got there for curbside pick up, waited 20 minutes and got my email confirming my order and charged my card. After waiting another 5 minutes I went inside the store and asked about my order, the manager working said they didn't have a mobile order and said it must be the other McDonalds down the road, so we went and checked and the...
Read full review of McDonald'sHappy meal
Bought mcdonald big mag n two happy meals which didnt have toys inside, im so disappointed cause my kids were interested in the toys. I believe I wasted my money to buy that so fix your staff before you loose customer. Now my kids wants the toys and to go back it will cost me more money for transport were by it was supposed to happen like that😡. Incident happend today and my email address is im expecting feedback [protected]@gmail.com
Boerie stack
Please add Boerie stack too uber eats. Every time I have to drive through to Douglasdale MacDonald's and they can never do anything right. Last time they opened late, like 7:05 they still had a cone in front of their drive through, and they're supposed to be open at 7. Today their tap doesn't work on their card machine, so I ask her why and she says she doesn't know, fine, then I ask her to find out to which she rudely repeated that she doesn't know. All this frustration could be avoided if you simply added the menu item to uber eats. Also your telephone service, app and website also don't take orders currently.
Food service
The store at 1389 Poplar Ave Memphis TN 38104 failed customer service drastically on 11/12/2020 at approximately 1355 hrs. Two drive up lines and line 1 was processing the cars 2 to 1 with line 2 so after I was at the order mic I kept getting passed up by line 1 so I started blowing my horn, then when I was not getting anywhere I drove to the front and went...
Read full review of McDonald'sService
I went to the McDonald's on tropicana and McLeod in las Vegas nv last night which was the 8th of November and I got home and realized that they never asked me for my mobile phone order number and so I just want to make sure our car or app is not going to be banned for this incident
Read full review of McDonald'sService delivery
I placed and paid for and online order but didn't receive my order. Phoned and went into McDonald's on the bluff to retrieve my order, was told the order did not reflect on their side. Showed manager on duty my payment message was told they still could not give me my order. DISGUSTED that I was robbed of R443. 20 and Mcdonald refuses to reimburse me
Completely wrong items and missing items
I use door dash since the Pandemic, and maybe once a month my order from McDonalds is correct out of 20. Today I ordered a Quarter Pounder with Cheese Meal extra Ketchup, and Onions, with a Large Fry and Large Coke. Door dash delievers it, and when I look in the Bag there was no Fries, and when I looked at my quarter pounder, It had No Onion s No Ketchup...
Read full review of McDonald'sWent there around 4 pm the music
On the 11/6/2020 went to buy food and the music you could hear out side was so loud they could not even take the order was louder then a night club I asked and the manager could they turn it down and others she got really nasty and said no so what never heard music that loud in a place to order to eat some people left when they heard how loud the music was
Read full review of McDonald's5425 west north bend mcdonalds in cincinnati, ohio
I ordered 2 kids meals and quarter pounder meal. I only received the 2 happy meals and their drinks, I had to request my drink from my meal. I drove off and realized I didn't even get my meal. I drove around and they gave me my meal that they forgot. When I got home, my burger was pink and not cooked. The sons happy meal was supposed to be 6 piece, was only...
Read full review of McDonald'sPutrid service
To whom it may concern I am so disappointed in your branch at Tyger manor I like your branch a lot so much I had my son's first birthday there a year ago. Your manager Jacobs putrid managerially qualities. I visited your branch Saturday afternoon and was have a look at the board as to what I wanted. I decided on the chick spicy deluxe meal which on the...
Read full review of McDonald'sFood
Every time I order something from this location I am very dissatisfied order 11-01-2020 and they made my hamburger wrong and drink also I would like a refund or what yall can give me its the same issues every time just wished yall would fix it I think they want the job but cant fix the food or drinks correctly..
Read full review of McDonald'sHappy meal with 2 of 4 chicken pieces.
On Oct 31 at approximately 4pm I ordered a 4 piece happy meal. My grandson received 2 pieces. I would have happily waited for the other 2 to be cooked, but was not given that option.
Menu food availability
10:42 Sunday morning I sit in drive through for 10 min and attempt to place my breakfast order. I am told they are only serving lunch. I point out the breakfast menu is the only thing displayed and she said the menu doesn't change until 11:00. But won't let me order breakfast. Don't know what else I would order since there is no other menu to read. Done. Not going back
Read full review of McDonald'sTerrible service and products
You never get what you order because the orders are always incorrect. Their customer service is kak and the food is not up to standard. I'm appalled..
Mobile orders
I came to pick up. Had me go to the front and wait for 20min. 10 have already gone before me while waiting. They forgot about me. Had to go back again. Had to go around again the drive thru. Got home found my order a mess. Went back. Told them the problem. They insisted they did it right. Tried to appease me by explaining they gave me extras. Didnt mention...
Read full review of McDonald'sBurgers raw and always out of ice cream when their special includes a mcflurry.
Good evening I have visited your location on Cowan road close to Deadeaux road in Gulfport several times due to living close to the location. Several times my order has been wrong but understanding things happen I have mostly just dealt with it. However, this time my burger was raw and cold in the center. Upon ordering I ordered the special with the...
Delivery via just eat
Order number 1050408759 on 26/10/20 ordered via just eat for Capitol Hill McDonald's. Order tracked 35 minutes but not delivered. McDonald's claim not their problem but just eats problem. Paid for 2 burgers. Claimed order delivered. Not happy Just eat have not refunded me and McDonald's have not refunded me.
Everything involved in obtaining an eatable meal!
My husband attempted to get lunch for our family after church. Had the personnel check, double check, and even call down to the prep area just to make sure that it was correct. If it had been, it would've been a first time!! When I returned to the store, because it clearly wasn't correct, the manager would not speak to me. Referred me to a phone number on...
Read full review of McDonald'sUnethical behavior
I visited my favorite store today ahead of two idiots that obviously have never been to a McDonalds before. Changed their order several times, said that they were over charged between a coffee and an orange juice. I stood in my requested spot on the floor that said social distancing, I was in this for 22 minutes without even acknowledged. You changed the rules when you took away lines. There are no lines anymore and your staff needs to know this. One guy came in and has never been to a McDonalds before the other guy goes to the bathroom for sometime and then jumps in with his buddy. Well excuse me that is a separate customer he does not get to join him now and start his order. I am patiently waiting thru all of this. Another 11 minutes goes buy without any one acknowledging me in the store. I start to walk out and say have a nice days guys to the staff and the idiot customer acknowledges me and say see ya. I should have gave him a piece of me. I continue to walk out and the staff just look's at me. You guys ruined my Saturday. I am so upset. tammy needs to get onboard and that other blue shirt chick from corporate. I go to my car and call the store only to get an apology. You know what? Its not the wait due to the two idiots at the counter. Your poor kid at the register was doing what he could. Its allowing me to leave without stopping me and saying sir I can help u at this register. The manager on 10242020 is very poor, very poor. Not a leader. I am who makes you. I visit this store every day,. Sausage and egg biscuit..$4.33
Sad leadership. New straining on customer service. No wonder that their rating is 58.3% on their little whiteboard
This is the store at 3200 McClelland Blvd Joplin MO. My name is Gary [protected]
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
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Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all McDonald's contacts
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