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McDonald's
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www.mcdonalds.com

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1.6 46 Reviews 2872 Complaints
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McDonald's Complaints 2872

ComplaintsBoard
M
9:32 am EST

McDonald's Happy meal

Bought mcdonald big mag n two happy meals which didnt have toys inside, im so disappointed cause my kids were interested in the toys. I believe I wasted my money to buy that so fix your staff before you loose customer. Now my kids wants the toys and to go back it will cost me more money for transport were by it was supposed to happen like that😡. Incident happend today and my email address is im expecting feedback [protected]@gmail.com

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W
1:11 am EST

McDonald's Boerie stack

Please add Boerie stack too uber eats. Every time I have to drive through to Douglasdale MacDonald's and they can never do anything right. Last time they opened late, like 7:05 they still had a cone in front of their drive through, and they're supposed to be open at 7. Today their tap doesn't work on their card machine, so I ask her why and she says she doesn't know, fine, then I ask her to find out to which she rudely repeated that she doesn't know. All this frustration could be avoided if you simply added the menu item to uber eats. Also your telephone service, app and website also don't take orders currently.

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M
3:57 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

The store at 1389 Poplar Ave Memphis TN 38104 failed customer service drastically on 11/12/2020 at approximately 1355 hrs. Two drive up lines and line 1 was processing the cars 2 to 1 with line 2 so after I was at the order mic I kept getting passed up by line 1 so I started blowing my horn, then when I was not getting anywhere I drove to the front and went...

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S
3:16 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I went to the McDonald's on tropicana and McLeod in las Vegas nv last night which was the 8th of November and I got home and realized that they never asked me for my mobile phone order number and so I just want to make sure our car or app is not going to be banned for this incident

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M
7:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Service delivery

I placed and paid for and online order but didn't receive my order. Phoned and went into McDonald's on the bluff to retrieve my order, was told the order did not reflect on their side. Showed manager on duty my payment message was told they still could not give me my order. DISGUSTED that I was robbed of R443. 20 and Mcdonald refuses to reimburse me

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J
6:36 pm EST
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I use door dash since the Pandemic, and maybe once a month my order from McDonalds is correct out of 20. Today I ordered a Quarter Pounder with Cheese Meal extra Ketchup, and Onions, with a Large Fry and Large Coke. Door dash delievers it, and when I look in the Bag there was no Fries, and when I looked at my quarter pounder, It had No Onion s No Ketchup...

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R
12:59 pm EST
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On the 11/6/2020 went to buy food and the music you could hear out side was so loud they could not even take the order was louder then a night club I asked and the manager could they turn it down and others she got really nasty and said no so what never heard music that loud in a place to order to eat some people left when they heard how loud the music was

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L
6:01 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I ordered 2 kids meals and quarter pounder meal. I only received the 2 happy meals and their drinks, I had to request my drink from my meal. I drove off and realized I didn't even get my meal. I drove around and they gave me my meal that they forgot. When I got home, my burger was pink and not cooked. The sons happy meal was supposed to be 6 piece, was only...

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J
2:31 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern I am so disappointed in your branch at Tyger manor I like your branch a lot so much I had my son's first birthday there a year ago. Your manager Jacobs putrid managerially qualities. I visited your branch Saturday afternoon and was have a look at the board as to what I wanted. I decided on the chick spicy deluxe meal which on the...

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K
6:12 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Every time I order something from this location I am very dissatisfied order 11-01-2020 and they made my hamburger wrong and drink also I would like a refund or what yall can give me its the same issues every time just wished yall would fix it I think they want the job but cant fix the food or drinks correctly..

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B
7:01 pm EST

McDonald's Happy meal with 2 of 4 chicken pieces.

On Oct 31 at approximately 4pm I ordered a 4 piece happy meal. My grandson received 2 pieces. I would have happily waited for the other 2 to be cooked, but was not given that option.

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J
11:48 am EST
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10:42 Sunday morning I sit in drive through for 10 min and attempt to place my breakfast order. I am told they are only serving lunch. I point out the breakfast menu is the only thing displayed and she said the menu doesn't change until 11:00. But won't let me order breakfast. Don't know what else I would order since there is no other menu to read. Done. Not going back

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V
10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Terrible service and products

You never get what you order because the orders are always incorrect. Their customer service is kak and the food is not up to standard. I'm appalled..

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O
11:15 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I came to pick up. Had me go to the front and wait for 20min. 10 have already gone before me while waiting. They forgot about me. Had to go back again. Had to go around again the drive thru. Got home found my order a mess. Went back. Told them the problem. They insisted they did it right. Tried to appease me by explaining they gave me extras. Didnt mention...

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S
12:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Good evening I have visited your location on Cowan road close to Deadeaux road in Gulfport several times due to living close to the location. Several times my order has been wrong but understanding things happen I have mostly just dealt with it. However, this time my burger was raw and cold in the center. Upon ordering I ordered the special with the...

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G
2:28 pm EDT
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Order number 1050408759 on 26/10/20 ordered via just eat for Capitol Hill McDonald's. Order tracked 35 minutes but not delivered. McDonald's claim not their problem but just eats problem. Paid for 2 burgers. Claimed order delivered. Not happy Just eat have not refunded me and McDonald's have not refunded me.

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T
2:40 pm EDT
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My husband attempted to get lunch for our family after church. Had the personnel check, double check, and even call down to the prep area just to make sure that it was correct. If it had been, it would've been a first time!! When I returned to the store, because it clearly wasn't correct, the manager would not speak to me. Referred me to a phone number on...

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G
8:31 pm EDT

McDonald's Unethical behavior

I visited my favorite store today ahead of two idiots that obviously have never been to a McDonalds before. Changed their order several times, said that they were over charged between a coffee and an orange juice. I stood in my requested spot on the floor that said social distancing, I was in this for 22 minutes without even acknowledged. You changed the rules when you took away lines. There are no lines anymore and your staff needs to know this. One guy came in and has never been to a McDonalds before the other guy goes to the bathroom for sometime and then jumps in with his buddy. Well excuse me that is a separate customer he does not get to join him now and start his order. I am patiently waiting thru all of this. Another 11 minutes goes buy without any one acknowledging me in the store. I start to walk out and say have a nice days guys to the staff and the idiot customer acknowledges me and say see ya. I should have gave him a piece of me. I continue to walk out and the staff just look's at me. You guys ruined my Saturday. I am so upset. tammy needs to get onboard and that other blue shirt chick from corporate. I go to my car and call the store only to get an apology. You know what? Its not the wait due to the two idiots at the counter. Your poor kid at the register was doing what he could. Its allowing me to leave without stopping me and saying sir I can help u at this register. The manager on 10242020 is very poor, very poor. Not a leader. I am who makes you. I visit this store every day,. Sausage and egg biscuit..$4.33
Sad leadership. New straining on customer service. No wonder that their rating is 58.3% on their little whiteboard

This is the store at 3200 McClelland Blvd Joplin MO. My name is Gary [protected]

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M
12:55 pm EDT
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I went thru the drive thru for breakfast this morning and the lady at the first window where you pay was wearing a Political sweatshirt for Governor. I didn't think that McDonalds allowed their employees to wear Political apparel while working. I took offense to this, this is the first time I have ever filed a complaint. We get enough of a bombardment of...

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I
5:09 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

McDonald's at 28670 Northwestern Highway Southfield, MI 48034 store is very disorganized. The GM is a moody two-faced liar. They practice wage theft!!! So glad I went back to my old job. I am SO HAPPY I no longer have to punch their time clock. Worst job ever. I hated this environment with a passion. To make matters worse they are open 24 hours so you will...

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review No products was posted on Oct 7, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2918 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
    +1 (888) 424-4622
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    Canada
    +44 370 524 4622
    +44 370 524 4622
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    13%
    Confidence score
    United Kingdom
    +61 298 757 100
    +61 298 757 100
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    4%
    Confidence score
    Australia
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    +64 800 539 4303
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    +43 810 001 212
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    Austria
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    +45 33 266 000
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    France
    +49 897 859 4413
    +49 897 859 4413
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    94%
    Confidence score
    Germany
    +353 15 138 181
    +353 15 138 181
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    +31 205 642 666
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    +47 81 556 000
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    +351 214 405 300
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    +34 917 547 890
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    +41 216 311 200
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    14%
    Confidence score
    Switzerland
    +90 444 6262
    +90 444 6262
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    +86 400 920 0205
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    Hong Kong
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    +91 112 460 4047
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    7%
    Confidence score
    India
    +63 28 635 490
    +63 28 635 490
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    Philippines
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    +27 860 000 040
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    South Africa
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    +66 26 964 900
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    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
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    United States
    8800 707 4499
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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