McDonald's’s earns a 1.6-star rating from 2926 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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2 cheeseburger meal
The burgers had an off smell not sure if it was the cheese or patty.
There was no consistency in the burgers, some had only one gherkin while others had two.
The Fanta orange drink was extremely hot, served with a cup that had Fanta orange spilt all over it.
Their prices seem more expensive than the usual Mc Donald meal prices, for example their Mc Royale Meal is R71. 90 which is way more than the price I normally buy it for at other Mc Donald restaurants.
Correct order presentation at drive through window.
Constantly giving ketchup, syrup and other stuff I ask not be included with order. Waiting in the parking wait area over 5 minutes for an order of Two (2) hash browns. Finding pancakes missing from order when I returned to my house. (Ordered big breakfast) (Note ; other items sometimes missing from order after returning home) This problem is not just recently happening but has been ongoing over years. Don't have any such problems at Southington store
Mobile orders
This isn't really a complaint just looking for information. Sunday I placed a mobile order for breakfast items at 10:45. I went into pick up the order but was told they stop serving breakfast at 10:30 every day. I know the McDonald's next to my work serves breakfast till 11am on weekends. I was fine with that and asked if I could receive a refund. The manager wasn't sure but asked if I could cancel the order on my end. I checked and the app doesn't have a cancel order options as far as I could see. Then asked if I could dispute the charge with my bank, but my bank is closed on Sundays. He tried to got on the phone with his district manager to find out what to do. The app is suppose to automatically stop breakfast orders after breakfast stops being served but it seems the app doesn't know that store stops serving breakfast at 10:30. The manager decided to go ahead and make the breakfast order. Just want to know who is actually responsible for putting store specific information in the app to make sure any mobile order can be made without issue. Would that be the store manager or corporate offices? I had a similar issue a few months ago when I had an offer for Buy one get one free on Mcflurry and milkshakes and was originally excited to see the eggnog milkshake near the top of the featured deals but wasn't actually available, and a couple of months before that I order biscuits and sausage gravy which wasn't served anymore either.
Poor service
This is all about Mc Donald Nugegoda branch. I visited there at about 2.45pm today. Employees are not trained well to serve customers and Manager also keep yelling at customers. Hope there is a way to treat customers better than this. Also, the girl wasn't so polite who was checking the body temperature of each customer near the entrance. We've been for other Mc Donald branches too. But never encountered such a poor service. Hope you will consider this as this affects your reputation. If anything please contact me on [protected].
Mobile order
Ordered a mobile order and got there for curbside pick up, waited 20 minutes and got my email confirming my order and charged my card. After waiting another 5 minutes I went inside the store and asked about my order, the manager working said they didn't have a mobile order and said it must be the other McDonalds down the road, so we went and checked and the...
Read full review of McDonald'sHappy meal
Bought mcdonald big mag n two happy meals which didnt have toys inside, im so disappointed cause my kids were interested in the toys. I believe I wasted my money to buy that so fix your staff before you loose customer. Now my kids wants the toys and to go back it will cost me more money for transport were by it was supposed to happen like that😡. Incident happend today and my email address is im expecting feedback [protected]@gmail.com
Boerie stack
Please add Boerie stack too uber eats. Every time I have to drive through to Douglasdale MacDonald's and they can never do anything right. Last time they opened late, like 7:05 they still had a cone in front of their drive through, and they're supposed to be open at 7. Today their tap doesn't work on their card machine, so I ask her why and she says she doesn't know, fine, then I ask her to find out to which she rudely repeated that she doesn't know. All this frustration could be avoided if you simply added the menu item to uber eats. Also your telephone service, app and website also don't take orders currently.
Food service
The store at 1389 Poplar Ave Memphis TN 38104 failed customer service drastically on 11/12/2020 at approximately 1355 hrs. Two drive up lines and line 1 was processing the cars 2 to 1 with line 2 so after I was at the order mic I kept getting passed up by line 1 so I started blowing my horn, then when I was not getting anywhere I drove to the front and went...
Read full review of McDonald'sService
I went to the McDonald's on tropicana and McLeod in las Vegas nv last night which was the 8th of November and I got home and realized that they never asked me for my mobile phone order number and so I just want to make sure our car or app is not going to be banned for this incident
Read full review of McDonald'sService delivery
I placed and paid for and online order but didn't receive my order. Phoned and went into McDonald's on the bluff to retrieve my order, was told the order did not reflect on their side. Showed manager on duty my payment message was told they still could not give me my order. DISGUSTED that I was robbed of R443. 20 and Mcdonald refuses to reimburse me
Completely wrong items and missing items
I use door dash since the Pandemic, and maybe once a month my order from McDonalds is correct out of 20. Today I ordered a Quarter Pounder with Cheese Meal extra Ketchup, and Onions, with a Large Fry and Large Coke. Door dash delievers it, and when I look in the Bag there was no Fries, and when I looked at my quarter pounder, It had No Onion s No Ketchup...
Read full review of McDonald'sWent there around 4 pm the music
On the 11/6/2020 went to buy food and the music you could hear out side was so loud they could not even take the order was louder then a night club I asked and the manager could they turn it down and others she got really nasty and said no so what never heard music that loud in a place to order to eat some people left when they heard how loud the music was
Read full review of McDonald's5425 west north bend mcdonalds in cincinnati, ohio
I ordered 2 kids meals and quarter pounder meal. I only received the 2 happy meals and their drinks, I had to request my drink from my meal. I drove off and realized I didn't even get my meal. I drove around and they gave me my meal that they forgot. When I got home, my burger was pink and not cooked. The sons happy meal was supposed to be 6 piece, was only...
Read full review of McDonald'sPutrid service
To whom it may concern I am so disappointed in your branch at Tyger manor I like your branch a lot so much I had my son's first birthday there a year ago. Your manager Jacobs putrid managerially qualities. I visited your branch Saturday afternoon and was have a look at the board as to what I wanted. I decided on the chick spicy deluxe meal which on the...
Read full review of McDonald'sFood
Every time I order something from this location I am very dissatisfied order 11-01-2020 and they made my hamburger wrong and drink also I would like a refund or what yall can give me its the same issues every time just wished yall would fix it I think they want the job but cant fix the food or drinks correctly..
Read full review of McDonald'sHappy meal with 2 of 4 chicken pieces.
On Oct 31 at approximately 4pm I ordered a 4 piece happy meal. My grandson received 2 pieces. I would have happily waited for the other 2 to be cooked, but was not given that option.
Menu food availability
10:42 Sunday morning I sit in drive through for 10 min and attempt to place my breakfast order. I am told they are only serving lunch. I point out the breakfast menu is the only thing displayed and she said the menu doesn't change until 11:00. But won't let me order breakfast. Don't know what else I would order since there is no other menu to read. Done. Not going back
Read full review of McDonald'sTerrible service and products
You never get what you order because the orders are always incorrect. Their customer service is kak and the food is not up to standard. I'm appalled..
Mobile orders
I came to pick up. Had me go to the front and wait for 20min. 10 have already gone before me while waiting. They forgot about me. Had to go back again. Had to go around again the drive thru. Got home found my order a mess. Went back. Told them the problem. They insisted they did it right. Tried to appease me by explaining they gave me extras. Didnt mention...
Read full review of McDonald'sBurgers raw and always out of ice cream when their special includes a mcflurry.
Good evening I have visited your location on Cowan road close to Deadeaux road in Gulfport several times due to living close to the location. Several times my order has been wrong but understanding things happen I have mostly just dealt with it. However, this time my burger was raw and cold in the center. Upon ordering I ordered the special with the...
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
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McDonald's Contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number23%Confidence scoreUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you 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(312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone numberUnited States8800 707 44998800 707 4499Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number32%Confidence scoreRussia
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 14, 2025 - View all McDonald's contacts
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