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McDonald's
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1.6 46 Reviews 2872 Complaints
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McDonald's Complaints 2872

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J
8:50 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My son Charles Behne works at the McDonald's store #03010, located on Airline dr. I'm LaPlace Louisiana. We were sitting here tonight jan. 27 8:00p.m. eating dinner when there was a ring at the front door. My younger son answered the door to find a McDonald's manager who my son identified as Darius telling my son he has missed two day of work (which he...

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H
4:18 pm EST

McDonald's order missing several items

I ordered food on the McDonalds app in Maple Grove Mn. Myself and a couple different families were staying at the holiday in thought lording on the app would be easier since it was a large order. I ordered 4 sets of hotcakes. We only got two packs of syrup. Two of the 4 kids had to eat there pancakes dry. I ordered 3 sausage burritos and got 0. I also ordered 2 orange juice received 0. The Male employee also was rude. I spent $53.00 and not happy that I didnt get what I paid for.

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G
4:19 am EST
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McDonald's service

I pulled up to the ordering kiosk at 400AM and was told only breakfast and cash. I then waited about 10 minutes for her to take the order. There were 2 cars ahead of me. About 15 minutes later I got to the window and paid the $7.80 for a #1 with a medium OJ. Then the girl disappeared. There was 1 guy cleaning and 1 standing there drinking coffee and a manager dancing to the music. Nobody was doing anything. The counter on the wall hit 999 and just kept flashing 999 for several more minutes. The girl finally came back at 440 and handed me my order. I got home within 5 minutes, the OJ was as warm as coffee, the hash brown was ice cold and the McMuffin was like warm at best. 45 minutes for terrible service and terrible food. 24 hours but you can only get what they want to serve you. I will never go back to that place again.

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C
6:34 am EST
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McDonald's drive through

Went to cassopolis, michigan. Mcdonalds ordered two sausage mcmuffins and 6 eggmcmuffins came to $21.24 I believe. It was a half hour before sunup. We we're told to pull forward... Kind of a big order. No prob they brought us the bag, we drove down road a mile before we started to eat. Wrong order..5 sausage muffins the ones on sale for about a buck! They wrang up my order correctly. But shorted me big time. We are on a road trip in snow wont be back for a week! Not happy! No reciept given.. Accident or not I am out money running an hour late cant turn around.. How do we make this right.. Will you let me know how to procceed on this matter via email please?

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M
8:04 pm EST

McDonald's The plastic used for cup tops.

So, your plastic cup tops don't actually fit or stay on anymore. What's up with that?

What is the point of cup tops if they just won't do their jobs?

I was out and about when I stopped in to get some dinner for on the way home. I don't have a car so I had my little pushcart for my shopping. Well, the soda only lasted until I got across the street and down the block a little (I'm only a fifth of the way home) before the top burst off and splattered all over me.

I'm not looking for any compensation but for you to realize the new plastic you use for your lods is sub par at best.

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L
1:36 pm EST
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Hello, I am quite disappointed with my last visit to mcdonald's because I was served meat as I am a vegetarian. I understand that it was a mistake but there was not even an option on the menu that said it came with meat. Whenever I go to mcdonalds, I always get the same thing and it has never came with meat. I did not think to check because as I said...

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J
2:40 am EST
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This review was chosen algorithmically as the most valued customer feedback.

This location claims to be open 24/7 on the Drive-Thru and they are, but the problem is, every single time I visit the drive thru during the late night, the person at the window always tells me the same thing, "I'm having a system problem. It'll be another 30 minutes before I can take your order". I'm really starting to think they are just lazy and are...

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J
8:04 am EST
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Today 1/17/19 at 7:03am I went through the drive through window at store #7663. I asked how much was the order behind me and that order was like $6.65 and I told the gentleman in the window I would like to pay for that order. When I was retrieving my order from the next window I saw the guy in that vehicle hand the gentleman in the window payment. When I...

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S
2:23 pm EST
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McDonald's customer service

Went thru cedartown ga drive thru about 12:15 today. Long line, car ahead of me drove off, I informed them via speaker. 1) at 1st window, called off a different order, no problem quick fix. 2) pull to 2nd window, I asked "breakfast biscuits?" she replied "yes, 1-bacon/egg/cheese biscuit and 3-sausage /egg/cheese biscuits and 1 large coke" took order and left. When I get home I opened bag, I had 2 mcdbl's & large f/f! Not going to feed 4! I try to call, line busy & can't get thru, I get back in car and head back.
Get to store & tell young cashier what happened, asks me twice "biscuits?" I tell her "yes" I ask "is ur phone out of order?" she calls someone on headset, I overhear her say "been over an hour" (to me it meant someone on phone!) after about 12-15 mins she hands me bag and says "here", I check it.. Food is correct! Not only did I waste my gas (16 miles!) and time (eating breakfast @1:30!) I didn't get a "sorry" "thank you" or "kiss my [censored]" from her! Let's turn back the hands of time when "customer service" actually meant something! Not a happy camper!

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B
4:42 pm EST
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McDonald's customer service

As I was in drive thru waiting to move up to get my order... I saw the cashier pass the wrong order out the window. It was mine... The lady in front of me passed it back. The cashier took it. This is contamination first of all. Once I pulled up she asked what I had ordered I asked did you just give my order to lady in front of me? The cashier had the bag sitting there waiting to give me that same nasty bag of food. She said well can you pull over to the side please. I guess they had to re cook my food. This is unsanitary and the cashier was rude I waited no apology and not even a pie for my wait

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P
11:46 am EST

McDonald's your outlet charged me double

Hi
Yesterday I visitied mcdonalds 37 paris 5 france yesterday. I taken a meal costing eur 6.65. I used thomas cook forex card for the payment. When I checked the statement it is showing 2 payment entries in 1 min! You can send me further communication on pratapl. [protected]@kpit.com. I am going back to india on 17th jan 2019 and expecting you to refund my money on my thomas cook forex card # [protected]. Looking your support and operation.
Regarrds
Pratap limaye

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C
7:14 pm EST

McDonald's food and drinks

On the 11/01/2019 my partner and i went through the drive through we ordered 2 large big mac meals, 20 chicken nuggets 3 medium fries and a large strawberry milkshakes 3 tropicana juices and a large banana milkshake.

We live approximately 5 mins away from the mac donalds by the time we got home the strawberry milkshake was just milk the banana one was the same, one big mac only had one burger on it and the nuggets and fries were stone cold i called the branch to which i was told the manager was on his break to which i left my number and have still yet to have a reply this service is disgusting that whole meal was a waste of time and money and the customer service is a joke as compensation i would like a refund of the meal

Charmaine Perkins
[protected]@gmail.com

Looking forward to your response

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S
10:10 am EST
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McDonald's hot coffee but was cold

We ordered 2 large hot carmel macchiato coffee's... One was hot the other was cold! When I say cold may as well had ice in it! Paying $3 for a HOT cup of coffee to actually get a cold one.. wtf...couldn't go back to complain because we already got back on the high way... Not to mention when we placed order the girl was laughing and when we said 2 hot carmel macchiato's she had to ask again what we said ... Her fault... At that point we debated just pulling away and taking our money to a BETTER business... Completely unacceptable 😒 Do better McDonald's!

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T
6:23 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I bought two $10 arch cards and one of them was not activated. I went back to the restaurant where I bought them and was told that if I did not have the activation receipt that there was nothing they could do. Makes no sense at all since they did not activate it properly and I do not have an activation receipt. Fair warning. Do not leave a mcdonalds without an activation receipt. They will do nothing to help you.

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M
2:58 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As a Loyal McDonald's Customer, I have been, a Patron of McDonald's for many, many, years, without, any, incidents. I have a home in the immediate vecinity of the 360 Main Street Location. All, of the Staff, is friendly, accommodating, and outgoing, for, the exception of the Day Manager, whose name, I believe is "Anna". She is hispanic, and wears, her hair...

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R
12:51 am EST

McDonald's food and customer service

In Carson City Nv on 1/9/19 approximately round 1020ish I ordered a McDouble no onions add bacon it wasn't even warm cheese not melted also ordered Small fries which there was grease dripping out of the paper also ordered strawberry cream pies that were to be enjoyed by 2:21 Pm to an never did I receive a receipt after asking several times. This is the second time I honestly pay my hard earned money an get old food first time got 2 cheese burgers with no [censored]in meat on it and they think it's funny. So you are pretty much robbing people with these people that are not even doing there jobs correctly and it's BS I can't even return my food because she hardly spoke English for one an not capable of doing the job YOU pay them for. And I appreciate my $7.37 back CONSIDERING I prolly bought for for the lunch rush an I will never eat at any of you places if to his is the level of disrespect you part taken. My name is Ricky Brewster. I'd appreciate my refund but I'm sure that's going to happen

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D
3:59 pm EST
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1-8-19 at 5:04 pm KS#13 Order 32 I placed my order through the drive thru. I ordered and pulled up to pay. They said you have two cokes. I said no I ordered... (repeated my order back). The person at the window seemed like they were trying to figure it out. It took awhile then they finally went and got someone to help. She shut the window and was gone for...

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B
8:01 am EST

McDonald's service

This is the 2nd time I have receive awful food 1st time I was disrespected with such attitude because I asked somebody to change their gloves after handling trash after he seen the employee do this and then go make my food then I asked another employee if he would change his gloves. I was a upset that he didn't even think to change his gloves when I asked the other employee the other employee just asked me if I wanted my drink and didn't even tell the other guy to change his gloves just left to make my food with these gloves how is this sanitary then I have to tell the guy I'm paying for his food he needs to tell him to change his gloves but he didn't do it so I had to start speaking up to have him change use gloves when he asked me if I would speak to his manager I spoke to the manager I got nothing in return food was bad no lettuce so my big Mac fries were cold I'll never go back here. I work nights I am a truck driver, I swing in real quick.. then go home to eat. I live 4 minutes away. And if I had known I could submit a photo.. I would have had one.. but this McDonald's is the worst.

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S
11:51 pm EST

McDonald's bad food

1/8/19

Every time I go to my town McDonalds about 11 p.m. I always receive very old, stale fries and dry chicken/hamburger patties. I understand it is close to closing time, but it isn't fair that my money is going to horrible food, and half of it I have to throw away because it is so horrible. This is not my first complaint. I really hope it can be managed.

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J
1:43 pm EST
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McDonald's cold fries

By the time I turned on to the street and reached in the bag, the fries were really cold. This is unacceptable especially since I waited at the window for the order. I ordered a large fry and kids meal with extra fries. We just threw them away as they tasted bad as well. This was at lunch time so the food should be fresh. What can be done about this?

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review No products was posted on Oct 7, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2918 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
    +1 (888) 424-4622
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    13%
    Confidence score
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    +61 298 757 100
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    4%
    Confidence score
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    94%
    Confidence score
    Germany
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    14%
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    7%
    Confidence score
    India
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    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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