McDonald's
Reviews and Complaints

every week I attend the same McDonalds with my 10 yr old son. It is his end of the week treat. 9 times out of 10 the order is wrong ! ... 1x cheesburger Happy Meal ... Meat & Cheese Only ! ... as my son does not eat meat on his burger & there is no alternative at Maccas ... we then quickly remove the cheese & add the chips ! .. thus ... a chippee burger ! ... I do not know how many times the staff have gotten it right ... because 99% of the time it is incorrect! ...I have come to accept that the order WILL be wrong ... What really gets me going is the attitude of the staff & Management when I return to claim the correct order ! ... it is like ... I ... as the customer is at fault ! ... How hard is it to READ an existing order & get it right? ... at times the order itself has been taken incorrect otherwise it has been constructed incorrectly ... I understand McDonalds is extreemly busy at times ... old school or not ... THE CUSTOMER IS ALWAYS RIGHT ! ...Pay extra staff to man the counters ... slow down .. listen to an order .. don't presume ! ...teach your staff some manners ...even Managers (especially) ... The CUSTOMER is ALWAYS right ! ...don't think only the staff are annoyed when it is busy .. Fast Food is supposed to be exactly that ... FAST ...cheap easy meal ...That is what I expect. ...When I have driven through a drive through ... only to find as I am now a distance away that the order is incorrect & not what I ordered OR payed for ...time after time ... & Managers only response is to return so as to replace burger ! ...not good enough McDonalds! ... now as I returned yesterday 1/2/2019 ... again Burger wrong ... didn't read the order correctly ... I returned & waited ... for other existing orders to be prepared as my new burger was constructed .. after the wait .. I returned to find that the rest of the order was now consumed by son & no chips or shake left to complete burger meal & the BURGER was now wasted ! ... If the order is wrong ... replace WHOLE order not just partly ! .. after that experience ... as if I already hadn't had enough of poor service ... I again lined up to order an ice cream for my son on the way out ... again I stood in a long line & waited ... & waited ... & waited ... very busy with school kids & only 1 attending taking orders with numerous tills unattended... as well as ordering ... staffer is also preparing meals ?! ... I had waited in line for over 20 mins ...THIS TIME ... for an ice cream ! ... then the staff member expected me to stand on the side with other patrons who had ordered meals & wait ... again ! .. I am now outraged by service ... or lack of it .. that I stand my ground & waited at the counter ...I was told by another staffer to "move" so she could continue to take orders ... I stood firm ! ... I explained that I was waiting for my order that did not have to be cooked & would stay till I received it thankyou ... Staff member replied with the answer to me that ... "I was Rude !" ... #1... I do not go to McDonalds to be spoken to like that by young mannerless staff members who do not know better, ... or continually PAY hard earned money to McDonalds for poor service. It is the Management of McDonalds that needs to lift its game if it is going to allow its staff to treat paying customers in such a way ! ... Customers are the ones who are paying for a service that is below average & deserve & expect better from a Multi National Company such as yours.We are far from getting the service we are paying for ! ... We all deserve the right to be treated with RESPECT ... if your staff start to show some to your customers ... who knows ... your customers might start to return !

On 25th January 2019 @ 20:55, order # 356, invoice # [protected].
I have purchased 4 meals from Arad McDonald branch.
My bill was 6.2 Bd, i have took offer from Maxwallet, my invoice was showing 3.8 bd but McDonald charged me 6.2 bd.
I inform supervisor/manager, Supervisor was not responding properly the time i was talking to her. she agreed its a mistake and said its too late now, bank is closed, i will contact u tomorrow morning, till today no one call me.
Please look into the matter.

When arriving at restaurant they charge 2 for $6
If that's not false advertising & fraud, what could posibly be the definition of false advertising & fraud?

I come to this place everyday to get a bacon egg and cheese mcgridel meal and a large half and half ice tea. I went in to the drive therew they gave me a large coke the food was right.. I can not drink coke. Honest mistake.. I was going to go in the drive up again to have it fixed there was now a long line. So I went in the girl at the front told me to go fix it my self if I have a problem with it. Ok i'm now late for work. I went over to the soda bar to fix it "myself" the tea was old and the unsweetened tea was empty. I asked if they could fill it up behind the counter. And they told me o wait they will get more up front.. Very bad customer service exspecialy fro a everyday customer!

I have a complaint part of which is serious. I ordered 2 cheeseburgers, 2 small fries and 2 medium coffees. Instead of cheese burgers I ended with Fish burgers returned them and no apology . The coffee came cold not because the barista was busy as they arrived before the food.
However while eating the meal a cleaner came along to wipe the tables and instead or cleaning off the food left behind wiped it onto the floor.
I have been a fast food store owner for many years and know this is one of the most dangerous acts a worker can do resulting in the possibility of a customer falling in the mess especially chips and lettuce.
The staff at this Torquay stores service and cleaning should be looked at seriously . We will not be returning in any time soon .

I ordered food on the McDonalds app in Maple Grove Mn. Myself and a couple different families were staying at the holiday in thought lording on the app would be easier since it was a large order. I ordered 4 sets of hotcakes. We only got two packs of syrup. Two of the 4 kids had to eat there pancakes dry. I ordered 3 sausage burritos and got 0. I also ordered 2 orange juice received 0. The Male employee also was rude. I spent $53.00 and not happy that I didnt get what I paid for.

I pulled up to the ordering kiosk at 400AM and was told only breakfast and cash. I then waited about 10 minutes for her to take the order. There were 2 cars ahead of me. About 15 minutes later I got to the window and paid the $7.80 for a #1 with a medium OJ. Then the girl disappeared. There was 1 guy cleaning and 1 standing there drinking coffee and a manager dancing to the music. Nobody was doing anything. The counter on the wall hit 999 and just kept flashing 999 for several more minutes. The girl finally came back at 440 and handed me my order. I got home within 5 minutes, the OJ was as warm as coffee, the hash brown was ice cold and the McMuffin was like warm at best. 45 minutes for terrible service and terrible food. 24 hours but you can only get what they want to serve you. I will never go back to that place again.

Went to cassopolis, michigan. Mcdonalds ordered two sausage mcmuffins and 6 eggmcmuffins came to $21.24 I believe. It was a half hour before sunup. We we're told to pull forward... Kind of a big order. No prob they brought us the bag, we drove down road a mile before we started to eat. Wrong order..5 sausage muffins the ones on sale for about a buck! They wrang up my order correctly. But shorted me big time. We are on a road trip in snow wont be back for a week! Not happy! No reciept given.. Accident or not I am out money running an hour late cant turn around.. How do we make this right.. Will you let me know how to procceed on this matter via email please?

So, your plastic cup tops don't actually fit or stay on anymore. What's up with that?

What is the point of cup tops if they just won't do their jobs?

I was out and about when I stopped in to get some dinner for on the way home. I don't have a car so I had my little pushcart for my shopping. Well, the soda only lasted until I got across the street and down the block a little (I'm only a fifth of the way home) before the top burst off and splattered all over me.

I'm not looking for any compensation but for you to realize the new plastic you use for your lods is sub par at best.

Went thru cedartown ga drive thru about 12:15 today. Long line, car ahead of me drove off, I informed them via speaker. 1) at 1st window, called off a different order, no problem quick fix. 2) pull to 2nd window, I asked "breakfast biscuits?" she replied "yes, 1-bacon/egg/cheese biscuit and 3-sausage /egg/cheese biscuits and 1 large coke" took order and left. When I get home I opened bag, I had 2 mcdbl's & large f/f! Not going to feed 4! I try to call, line busy & can't get thru, I get back in car and head back.
Get to store & tell young cashier what happened, asks me twice "biscuits?" I tell her "yes" I ask "is ur phone out of order?" she calls someone on headset, I overhear her say "been over an hour" (to me it meant someone on phone!) after about 12-15 mins she hands me bag and says "here", I check it.. Food is correct! Not only did I waste my gas (16 miles!) and time (eating breakfast @1:30!) I didn't get a "sorry" "thank you" or "kiss my [censored]" from her! Let's turn back the hands of time when "customer service" actually meant something! Not a happy camper!

As I was in drive thru waiting to move up to get my order... I saw the cashier pass the wrong order out the window. It was mine... The lady in front of me passed it back. The cashier took it. This is contamination first of all. Once I pulled up she asked what I had ordered I asked did you just give my order to lady in front of me? The cashier had the bag sitting there waiting to give me that same nasty bag of food. She said well can you pull over to the side please. I guess they had to re cook my food. This is unsanitary and the cashier was rude I waited no apology and not even a pie for my wait

Hi
Yesterday I visitied mcdonalds 37 paris 5 france yesterday. I taken a meal costing eur 6.65. I used thomas cook forex card for the payment. When I checked the statement it is showing 2 payment entries in 1 min! You can send me further communication on pratapl. [protected]@kpit.com. I am going back to india on 17th jan 2019 and expecting you to refund my money on my thomas cook forex card # [protected]. Looking your support and operation.
Regarrds
Pratap limaye

On the 11/01/2019 my partner and i went through the drive through we ordered 2 large big mac meals, 20 chicken nuggets 3 medium fries and a large strawberry milkshakes 3 tropicana juices and a large banana milkshake.

We live approximately 5 mins away from the mac donalds by the time we got home the strawberry milkshake was just milk the banana one was the same, one big mac only had one burger on it and the nuggets and fries were stone cold i called the branch to which i was told the manager was on his break to which i left my number and have still yet to have a reply this service is disgusting that whole meal was a waste of time and money and the customer service is a joke as compensation i would like a refund of the meal

Charmaine Perkins
[protected]@gmail.com

Looking forward to your response

We ordered 2 large hot carmel macchiato coffee's... One was hot the other was cold! When I say cold may as well had ice in it! Paying $3 for a HOT cup of coffee to actually get a cold one.. wtf...couldn't go back to complain because we already got back on the high way... Not to mention when we placed order the girl was laughing and when we said 2 hot carmel macchiato's she had to ask again what we said ... Her fault... At that point we debated just pulling away and taking our money to a BETTER business... Completely unacceptable 😒 Do better McDonald's!