McDonald's
Reviews and Complaints

On 10/26/18 at the McDonald's in Eastlake Oh on lakeshore blvd approximately 7:50 pm. Very rude black girl at the window wouldn't tell me how much the bill was then acted like she spit in my coke before she gave it to me. My next letter is going to the BBB. I'm also considering calling law enforcement. Better considerations should be taken before letting someone like this run the window.

I went to the McDonald's at 122 Delsea Dr. Sewell, NJ 08080 yesterday 10/25/18 for lunch. I ordered a Large Sweet Tea, a McChicken, & medium French Fries. As soon as I pulled the fries out of the bag, there was a little curly hair on one of the fries. I was thinking could it have been my hair, even though my hair is loc'd. So I removed the fry with the hair and continued eating. As I was almost done eating the fries, there was some other type of fuzzy or lint on another fry. I then threw the rest of the fries away. I ate the rest of my food hair free, I think. Today 10/26/18, I go back to the same McDonald's because it is convenient. This time I got the Big Breakfast with Hotcakes, a slice of cheese on the eggs, and a small Orange Juice. I got through the Hotcakes with no problem. Almost finished the sandwich I made with the biscuit, sausage, and cheese eggs...I found that the biscuit contained a longer, straight piece of hair. For sure this was not my hair. I threw the rest of that sandwich away. This is ridiculous. Even if I don't get sick, it doesn't make this okay. Nobody wants hair in their food, especially somebody else's.

Larissa and Michelle were very rude to costumers and eating and drinking while costumers were waiting up to fifteen minutes for their orders they were also standing around on their phones instead of doing their job they were not in full uniform they were very disrespectful to their crew members and manager they were caught stealing happy meal toys and left work early with each other without finishing their jobs

I love in Elkins WV. On 4 separate visits to the Elkins drive through, I have ordered a"meal" which includes fries. I called the manager who told me that when I ordered again he would make note to give me the fries I paid for but did not receive. When I went back and ask, I was told there was no record of it and I would have to pay for them. I of course did not get the fries. Something needs done before looking regular customers.

I am traveling and I stopped at McDonald's in Jacksonville, fl the food was cold I didn't receive my receipt. And I would like to be compensated for my double Smokehouse value meal it looks like a very good burger but I was not able to tell because the meat was so cold it was like it was cooked many many hours prior or even the day before it would be greatly appreciated I'm a good customer

we've just visited the drive thru at moons moat in redditch (uk) and for the third consecutive time they've got our order wrong, we ordered a double sausage muffin meal and a bacon wrap, we got 2 bacon wraps with no ketchup so obviously someone's special order, as i stated this is the 3rd consecutive time they've got our order wrong, we do ring up and let them know and they say they put our name in the book but unfortunately we're not always able to go back straight away and then end up forgetting in a week or 2 to go back

On oct 24 2018 around 11 pm my husband tried to go thru the drive thru for me and him. He waited about 30 mins or so to make it to the speaker to order then a lady came on and said to please hold so he waited about 15 mins then she came back to the speaker and told him that she was sorry but all the employees had finished cleaning because the store is under construction so she wouldnt be able to place his food. When he made it home and told me i called up there at 11 51 pm to talk to the manger and see why he was refused when they are still open and i got screamed at told i was a lair and hung up on. So i called back asked her name she said it was trisha the manger and joy was in the window also taking orders and that me and my husband both where liars and refused to look the cameras up. I tried to explain that i wanted to talk to another manager bc i want to speak to someone that will treat there customers better and she told me i wasnt allowed to. She refused to even care that anything happened and that her employees wouldn't be at fault. I have never been treated so bad by a manger in my whole life. I will be calling up there tomorrow to try and speak to someone else. My husband drives a red audi that needs a paint job so the cameras will prove that my husband was there. I hope mc Donald's fixes this before trisha and joy keep doing this to the customers. No one should be hungry and wait that long in the 1st place or should anyones customer's ever be screamed for calling a manager after a employee refused to sell food to them. If u have any questions call me at [protected]

24th of October 2018 my partner and myself went through the drive through of Hungry Jacks (15 Moore St, Moe VIC 3825) around 7pm to grab some tea. Firstly the guy that served us through the speaker phone was rude and was trying to hurry us up to make an order, we waited about 10+ minutes to get to the pay station when there was only 1 car in front of us and 1 behind (was not busy at all!). When we made our order we asked for fresh everything chips, nuggets etc because that's what we normally do when we order from HJs and also i am pregnant. We got 2 Large Hunger Tamer Boxes. Staff have in the past lied and said it's been fresh when it hasn't (this is not our first time getting COLD food). We got to the pay station and once again asked if everything is fresh before we left, the MANAGER on shift served us and said "It should be considering the wait"!? We went home and checked our food and as we thought COLD. COLD enough to make us sick and knowing that i am pregnant this makes everything worse if i was going to eat this and so was my partners food, enough to make him sick!

Unethical, unreliable and the worst food and service by date. We went back and told the manager on shift but she didn't care at all and quickly rushed us off like she didn't want to deal with it. No APOLOGY just [censored]ty service to get us out. THIS IS UNACCEPTABLE AND SOMETHING NEEDS TO BE DONE, we wasted time for 2 meals that were cold that they expected us to eat a standard like this? We also wasted our time going back and forth because of their mistakes. I am extremely upset and my partner is extremely mad about this experience! We are over it!

I think your prices have gotten out of control. I went there with 3 adults and one child and it cost $38.00 and we just ordered big mac meals and one $3 fun meal...for a substandard hamberger and lukewarm fries I really do think thats way too much. There are no specials anymore like wendys and carl jr have except for the value meals .and I dont care that you get to sit down and they will bring it to your table..Did you know we could have gone to golden coral for the exact same price and had anything we wanted..salad, chicken, shrimp, mashed potatoes, steak etc...SO I think thats where we will be going

I Purchased a breakfast sandwich and was eating it and half way through I found mouse fecal in my sandwich this was from the Rutland Vermont store on Woodstock ave I am very disgusted with this I also had another sandwich with that order that is fully consumed and I don't know if that one had mouse Fecal in it also I do eat there often and never had issues but I will not eat there again or have my family eat there again this is very unsatisfactory and Unsanitary they have had problems before with food being Contaminated but this was the first with me so would like something done about this because people are going to find out and it not good for business and for peoples health

At 8:30 pm on October 23rd after a long day of work and a long drive home I stopped at the McDonald's in Bryson City NC. I ordered a sausage egg and cheese biscuit and a drink. The order was wrong and I was given a bacon egg and cheese biscuit. I had already pulled away from the drive thru and driving down the road when I noticed this. It was tired from a long day of work and did not wish to go back. It was obvious that the biscuit was an older one heated up way to long in the microwave. The wrapper was grease soaked and all wringed up due to time. One bit and I had to spit it out. Still hungry I decided to stop at the Sylva McDonalds and order the same thing. Again it was old but at least the correct order. If you are going to serve breakfast items all day I would think that the stores would make fresh items not left over crap. I have always trusted McDonalds to have good quality food and could always depend on that in a pinch but not more so anymore. Over the last year or so I have had several incidents with hard burritos, stale fries and food that should not be served.

So my big Mac had no sauce or lettuce and the quarter pounder I got my father was raw he couldn't eat it. The service is very poor attitude is always a major problem there. Everyone who I know always has an issue with the attitude of the workers. They just don't care and it's getting out of hand. Highly doubtful I'll come back to the one on Oak Street Conway Arkansas.

Stopped there for breakfast. Lines were very long. Staff was extremely rude. Wait was 20 minutes. Food was not done to order. Ordered egg McMuffin. Bread was raw and not toasted. Would have returned but was late for an appointment. Had to throw meal away after one bite. Not the first time. Same experience every time I stop at this location. Staff needs additional training and would benefit from visits from the General Management. Overall store is VERY DIRTY. Will also contact the Health Department if my next the store is dirty

I am complaining because i went on my lunch break to buy a chicken sandwich meal and when i came back to work to eat it the chicken was raw i tried calling the mc donald's but no one answers i would like my refund please because this is so ridiculous! i've never been so disappointed with your food service please call me [protected] or email [protected]@gmail.Com.Thank you maria martinez

On 10/21/2018 my family and I stopped in to get something to eat and as of entering the establishment it was filthy. Like no one had touched or cleaned anything. Food and debris on floor and tables. I had to ask the cashier if someone could clean a table for us to even sit at. The cashier told me that they had just had a rush. My family and i agreed it was not true . Looked to us it had been that way for awhile. The cashier said they were short in workers so they did not have a chance to clean. Then a worker finally went out to clean and sweep under a table so we could sit down. We ordered our food and finally got to sit at that table. Probably about 20 minutes later they finally came out to clean the place. Its sad to say that a customer had to ask for a clean table in all aspect they should've been doing their jobs instead of standing in the back talking. I dont know if i will be back to this business. Its the McDonalds in Stanton, Michigan.

Hi I visit the ansonia McDonalds three times a week all varying between 12 and 4am. Everytime I go there they are only accepting cash. Kinda sketchball to me. One night we sat in the drive thru for 10 min before they took my order. Another night it took twenty minutes to go through the drive through. Yet again on another night one of your employees did a drug deal with the car in front of me. This night also took considerable time to get my food. The list goes on...to last night where the employee said he gave me extra food that would of been wasted. Yet he didn't give me what I ordered. It took 5 minutes of banging and yelling on the drive through window to get someone's attention. Then she told me she was in the middle of closing and disregarded me. How is she in the middle of closing a 24 hr restaurant? The service is terrible and they should all be replaced because not one of the staff is even remotely satisfactory.

This morning I went to the location on hwy 73 where it is advertised they are open at 5am inside and drive thru . Neither of which are open sitting in my car because it's raining while 5 customers are standing outside waiting for then to open the doors . This is ridiculous . The food is not a great as it used to be fries are always cold bathrooms always nasty buns always hard ect. I could spend a whole day writing or reviewing not just this location but just about all of them in the Louisiana area and they would not be good reviews . Out of a grading scale from 1 to 10 10 being the worse all of them would be a 8 to 10 .

See pictures please. They are self explanatory!
The personnel were very friendly but sorry the place was terrible!
The floor was very dirty. A cleaning tool was left between the fries and the desk of mcdrive! Extremely poor hygiene handling standards!
For sure this was not in compliance with international hygiene regulations!
A careful check should be performed as this is not acceptable!

I had to wait about 10min for my order. My husband bun for his burger was rock hard, we both had fries not close to even hot, and my burger was still pink inside... this is why I rarely enter McDonald's at Goldendale, Wa. I didn't make a complaint about my last visit but this is to much, and I didn't want to have to wait even more time for them to correct this issue and wounder if they spit in burger for having to redue it... This restaurant is getting worse every time I do decide to go

This was easily the most disgusting McDonald's I've ever been in. Upon walking into the restaurant, my shoes slipped with every step. It appeared the floor had just been mopped as there was a caution sign out. Except, the floor was not wet and still very dirty. It seemed it had just been mopped by a dirty mop head and greasy water that hasnt been changed. I walked into the bathroom with my little one. I saw that the first stall was littered with toilet paper. The seat was crooked and spotted with urine. Two customers were drying there hands. One said, "you'd be better off using the 2nd stall. Might be cleaner." Except, it wasn't. Again, urine all over the toilet seat and puddled on the floor. There was no clean area to change my little one. I then walked out to order. An employee was mopping the food prep area with a dirty mop head and the dirtiest water. I can't believe they thought they were actually cleaning with water that dirty. There was food, napkins, and straw papers in it. The drink station was littered with lids and straw wrappers. In the dining area, we put straws in our drinks and packed our to-go bags with napkins and ketchup. Beside us was a full cigarette on the bench, easy for any child to grab. Again, the floor was littered with food. This was in Kearney, NE on October 21st, 2018. Store #7897