McDonald's’s earns a 1.6-star rating from 2922 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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jenny martin
Heres the address The address is 8500 W Crestline Ave Denver Colorado 80123 I'm too pissed off to be calling I will not visit that restaurant anymore until she is gone
First Name: Goldie
Last Name: Anderson
Mailing Address: 3540 W Alamo Pl
City: Littleton
State: CO
Zip: 80123
DayPhone: [protected]
Your E-mail Address: [protected]@gmail.com
Comment: I want to file a complaint on Jenny Martin I was in the store at 12 p.m. today and she came up to me and started yelling at me and my kids and call me a f****** b**** that I need to clean up after my kids and I keep control of my kids and then she wouldn't let us use the bathroom when she went back to clean it but I think that was unprofessional of what she was very mean to me and my kids calling me a [censored]ing [censored] liar in front of my kids I will not come back to this McDonalds again until she is gone my kids were crying they had to use the bathroom and she wouldn't let them because she was cleaning them something need to be done about this that was uncalled for what she called me in front of my family I will be calling my lawyer to sue you guys if something doesn't happen to her like I said I won't be back here again until she is gone from McDonalds you will be hearing from my lawyer if she's not gone Thank you Goldie Anderson
slow service
This is at the 848 ALA LILIKOI ST location here in Honolulu. First is the wait at the intercom to place order at drive thru, waited about 3 mins for some one to take order. Then I was told that they are out of rice. How can MCD be out of rice. Seems to have bad management. 10/27/18 @ 6:30 am. This location overall has very slow service. Someone needs to check up on this locations management.
drive thru
On 10/26/18 at the McDonald's in Eastlake Oh on lakeshore blvd approximately 7:50 pm. Very rude black girl at the window wouldn't tell me how much the bill was then acted like she spit in my coke before she gave it to me. My next letter is going to the BBB. I'm also considering calling law enforcement. Better considerations should be taken before letting someone like this run the window.
hair in my food 2 days in a row
I went to the McDonald's at 122 Delsea Dr. Sewell, NJ 08080 yesterday 10/25/18 for lunch. I ordered a Large Sweet Tea, a McChicken, & medium French Fries. As soon as I pulled the fries out of the bag, there was a little curly hair on one of the fries. I was thinking could it have been my hair, even though my hair is loc'd. So I removed the fry with the hair and continued eating. As I was almost done eating the fries, there was some other type of fuzzy or lint on another fry. I then threw the rest of the fries away. I ate the rest of my food hair free, I think. Today 10/26/18, I go back to the same McDonald's because it is convenient. This time I got the Big Breakfast with Hotcakes, a slice of cheese on the eggs, and a small Orange Juice. I got through the Hotcakes with no problem. Almost finished the sandwich I made with the biscuit, sausage, and cheese eggs...I found that the biscuit contained a longer, straight piece of hair. For sure this was not my hair. I threw the rest of that sandwich away. This is ridiculous. Even if I don't get sick, it doesn't make this okay. Nobody wants hair in their food, especially somebody else's.
larissa smith and michelle rooney were very rude
Larissa and Michelle were very rude to costumers and eating and drinking while costumers were waiting up to fifteen minutes for their orders they were also standing around on their phones instead of doing their job they were not in full uniform they were very disrespectful to their crew members and manager they were caught stealing happy meal toys and left work early with each other without finishing their jobs
not getting my order correct
I love in Elkins WV. On 4 separate visits to the Elkins drive through, I have ordered a"meal" which includes fries. I called the manager who told me that when I ordered again he would make note to give me the fries I paid for but did not receive. When I went back and ask, I was told there was no record of it and I would have to pay for them. I of course did not get the fries. Something needs done before looking regular customers.
I live in Elkins, WV. I visit McDonalds frequently when my grandchildren come. On 4 separate occasions I ordered "meals" which included fries. Each time I did not receive them. I called the manager who told me he would make note so I could get them on my next visit. When I ask for those fries on my next trip I was told there was no such note and I would have to pay for them. This is poor customer service for loyal customers.
I did not receive fries with each of my 4 meal orders
food quality
I am traveling and I stopped at McDonald's in Jacksonville, fl the food was cold I didn't receive my receipt. And I would like to be compensated for my double Smokehouse value meal it looks like a very good burger but I was not able to tell because the meat was so cold it was like it was cooked many many hours prior or even the day before it would be greatly appreciated I'm a good customer
constantly getting orders wrong
we've just visited the drive thru at moons moat in redditch (uk) and for the third consecutive time they've got our order wrong, we ordered a double sausage muffin meal and a bacon wrap, we got 2 bacon wraps with no ketchup so obviously someone's special order, as i stated this is the 3rd consecutive time they've got our order wrong, we do ring up and let them know and they say they put our name in the book but unfortunately we're not always able to go back straight away and then end up forgetting in a week or 2 to go back
drive thru refused to serve food
On oct 24 2018 around 11 pm my husband tried to go thru the drive thru for me and him. He waited about 30 mins or so to make it to the speaker to order then a lady came on and said to please hold so he waited about 15 mins then she came back to the speaker and told him that she was sorry but all the employees had finished cleaning because the store is under construction so she wouldnt be able to place his food. When he made it home and told me i called up there at 11 51 pm to talk to the manger and see why he was refused when they are still open and i got screamed at told i was a lair and hung up on. So i called back asked her name she said it was trisha the manger and joy was in the window also taking orders and that me and my husband both where liars and refused to look the cameras up. I tried to explain that i wanted to talk to another manager bc i want to speak to someone that will treat there customers better and she told me i wasnt allowed to. She refused to even care that anything happened and that her employees wouldn't be at fault. I have never been treated so bad by a manger in my whole life. I will be calling up there tomorrow to try and speak to someone else. My husband drives a red audi that needs a paint job so the cameras will prove that my husband was there. I hope mc Donald's fixes this before trisha and joy keep doing this to the customers. No one should be hungry and wait that long in the 1st place or should anyones customer's ever be screamed for calling a manager after a employee refused to sell food to them. If u have any questions call me at [protected]
cold food and bad customer service
24th of October 2018 my partner and myself went through the drive through of Hungry Jacks (15 Moore St, Moe VIC 3825) around 7pm to grab some tea. Firstly the guy that served us through the speaker phone was rude and was trying to hurry us up to make an order, we waited about 10+ minutes to get to the pay station when there was only 1 car in front of us and 1 behind (was not busy at all!). When we made our order we asked for fresh everything chips, nuggets etc because that's what we normally do when we order from HJs and also i am pregnant. We got 2 Large Hunger Tamer Boxes. Staff have in the past lied and said it's been fresh when it hasn't (this is not our first time getting COLD food). We got to the pay station and once again asked if everything is fresh before we left, the MANAGER on shift served us and said "It should be considering the wait"!? We went home and checked our food and as we thought COLD. COLD enough to make us sick and knowing that i am pregnant this makes everything worse if i was going to eat this and so was my partners food, enough to make him sick!
Unethical, unreliable and the worst food and service by date. We went back and told the manager on shift but she didn't care at all and quickly rushed us off like she didn't want to deal with it. No APOLOGY just [censored]ty service to get us out. THIS IS UNACCEPTABLE AND SOMETHING NEEDS TO BE DONE, we wasted time for 2 meals that were cold that they expected us to eat a standard like this? We also wasted our time going back and forth because of their mistakes. I am extremely upset and my partner is extremely mad about this experience! We are over it!
prices
I think your prices have gotten out of control. I went there with 3 adults and one child and it cost $38.00 and we just ordered big mac meals and one $3 fun meal...for a substandard hamberger and lukewarm fries I really do think thats way too much. There are no specials anymore like wendys and carl jr have except for the value meals .and I dont care that you get to sit down and they will bring it to your table..Did you know we could have gone to golden coral for the exact same price and had anything we wanted..salad, chicken, shrimp, mashed potatoes, steak etc...SO I think thats where we will be going
If you hate the food and prices so much, don't eat there anymore. Problem solved.
product
I Purchased a breakfast sandwich and was eating it and half way through I found mouse fecal in my sandwich this was from the Rutland Vermont store on Woodstock ave I am very disgusted with this I also had another sandwich with that order that is fully consumed and I don't know if that one had mouse Fecal in it also I do eat there often and never had issues but I will not eat there again or have my family eat there again this is very unsatisfactory and Unsanitary they have had problems before with food being Contaminated but this was the first with me so would like something done about this because people are going to find out and it not good for business and for peoples health
food quality
At 8:30 pm on October 23rd after a long day of work and a long drive home I stopped at the McDonald's in Bryson City NC. I ordered a sausage egg and cheese biscuit and a drink. The order was wrong and I was given a bacon egg and cheese biscuit. I had already pulled away from the drive thru and driving down the road when I noticed this. It was tired from a long day of work and did not wish to go back. It was obvious that the biscuit was an older one heated up way to long in the microwave. The wrapper was grease soaked and all wringed up due to time. One bit and I had to spit it out. Still hungry I decided to stop at the Sylva McDonalds and order the same thing. Again it was old but at least the correct order. If you are going to serve breakfast items all day I would think that the stores would make fresh items not left over crap. I have always trusted McDonalds to have good quality food and could always depend on that in a pinch but not more so anymore. Over the last year or so I have had several incidents with hard burritos, stale fries and food that should not be served.
big mac and quarter pounder/ service
So my big Mac had no sauce or lettuce and the quarter pounder I got my father was raw he couldn't eat it. The service is very poor attitude is always a major problem there. Everyone who I know always has an issue with the attitude of the workers. They just don't care and it's getting out of hand. Highly doubtful I'll come back to the one on Oak Street Conway Arkansas.
food service
Stopped there for breakfast. Lines were very long. Staff was extremely rude. Wait was 20 minutes. Food was not done to order. Ordered egg McMuffin. Bread was raw and not toasted. Would have returned but was late for an appointment. Had to throw meal away after one bite. Not the first time. Same experience every time I stop at this location. Staff needs additional training and would benefit from visits from the General Management. Overall store is VERY DIRTY. Will also contact the Health Department if my next the store is dirty
food service
I am complaining because i went on my lunch break to buy a chicken sandwich meal and when i came back to work to eat it the chicken was raw i tried calling the mc donald's but no one answers i would like my refund please because this is so ridiculous! i've never been so disappointed with your food service please call me [protected] or email [protected]@gmail.Com.Thank you maria martinez
store appearance
On 10/21/2018 my family and I stopped in to get something to eat and as of entering the establishment it was filthy. Like no one had touched or cleaned anything. Food and debris on floor and tables. I had to ask the cashier if someone could clean a table for us to even sit at. The cashier told me that they had just had a rush. My family and i agreed it was not true . Looked to us it had been that way for awhile. The cashier said they were short in workers so they did not have a chance to clean. Then a worker finally went out to clean and sweep under a table so we could sit down. We ordered our food and finally got to sit at that table. Probably about 20 minutes later they finally came out to clean the place. Its sad to say that a customer had to ask for a clean table in all aspect they should've been doing their jobs instead of standing in the back talking. I dont know if i will be back to this business. Its the McDonalds in Stanton, Michigan.
the staff at one of your restaurants
Hi I visit the ansonia McDonalds three times a week all varying between 12 and 4am. Everytime I go there they are only accepting cash. Kinda sketchball to me. One night we sat in the drive thru for 10 min before they took my order. Another night it took twenty minutes to go through the drive through. Yet again on another night one of your employees did a drug deal with the car in front of me. This night also took considerable time to get my food. The list goes on...to last night where the employee said he gave me extra food that would of been wasted. Yet he didn't give me what I ordered. It took 5 minutes of banging and yelling on the drive through window to get someone's attention. Then she told me she was in the middle of closing and disregarded me. How is she in the middle of closing a 24 hr restaurant? The service is terrible and they should all be replaced because not one of the staff is even remotely satisfactory.
location not open when advertised
This morning I went to the location on hwy 73 where it is advertised they are open at 5am inside and drive thru . Neither of which are open sitting in my car because it's raining while 5 customers are standing outside waiting for then to open the doors . This is ridiculous . The food is not a great as it used to be fries are always cold bathrooms always nasty buns always hard ect. I could spend a whole day writing or reviewing not just this location but just about all of them in the Louisiana area and they would not be good reviews . Out of a grading scale from 1 to 10 10 being the worse all of them would be a 8 to 10 .
state of the place / hygiene
See pictures please. They are self explanatory!
The personnel were very friendly but sorry the place was terrible!
The floor was very dirty. A cleaning tool was left between the fries and the desk of mcdrive! Extremely poor hygiene handling standards!
For sure this was not in compliance with international hygiene regulations!
A careful check should be performed as this is not acceptable!
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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