McDonald's
Reviews and Complaints

I have gone to my local McDonald's for months now and I'd like to say how horrible the service is and the friendliness along with the wait! I usually go in through the drive through and this happens everytime now for the past 2 months. I place my order and then pay, go to the next window to get my food and what do you know the person and it has been multiple people don't say a word... they will either hand me my food not a hi have a good day nothing. Just stair at me hand the bag and slam the window. Well today I went and waited and the second window for my order sat there for 10 mins and then was told "waiting on the nuggets pull up"! I said oh okay thank you and just another dumb stair! Do you guys not believe in customer service and quality no more? I am so upset and disappointed. Everytime I try to be polite to the employees and this is just the worst. I hate paying for something to turn around be treated like I am nothing! I am give good money for this product. Not to be treat badly! I happened to look over their reviews and it's so sad to see I am not the only one. You might want to look into them, I've attached them for you to review.

This store is the worst! Nothing but ghetto rude people who could care less about you or your service. I go here and it never fails that there are employees who don't wear their uniform and constantly mess up your food without any thought. They are jerks and mean. Would rather share their ghetto attitude with you then a simple smile and that seems to be completely fine with all of the managers. I came in to get a tote of cookies which for all of you who don't know that's 13 cookies, I got 9 in total which I waited ten minutes for and was given attitude for no reason. The photos shows the 4 oatmeal raisin I asked for which the girl seemed upset that after she told me "we have none made" I asked her to make some then so I guess this was the result of me asking her to do her job. She gave me 4 less cookies then I paid for and destroyed the oatmeal raisin which were supposed to be new and threw them to the bottom. I am pissed now and will leave every negative comment I can and tell everyone how ghetto mcdonalds has become and what they allow employees to do to their customers. Every negative comment and I will not stop until this is made right.

Hello How are you?
My name is Juan Carreon I work in a oil plants in texas city my schedule change very often and I really don
t understand why your hours is till midnight and this is the 3rd tme stop after work hungry and ready to get some food from ths pace n texas city and always is not avalable even last tme stop to get food around 11:23 pm they told me the grill os off and they cleanng really is very not acceptable they offer me only a friied chicken sanwich or fried fish this is hamburger place what happen this is not right it happensa at mcdonals in texas city on palmer I can't believe this happen I need to contact a general manager of this location to place a complaint about the hours of operation they don't respect the housrs
my name is Juan carreon and my e mail address is [protected]@yahoo.com I will need a respond about this matters I am very upsset about it I am regular costumer and I am in the area for aver 15 years and I can beleive this happen to me I was hungry ready to buy a meal for the night after a long day of work and I wasn't available to do it cuz your close at early time this place is open till midnight and even I try to get off early like 40 min before midnight is close is really a bs sorry for my expresion but is unacceptable sorry I will need a respond please from someone
Juan carreon 2016 bonito dr texas city tx 77591
[protected]
[protected]@yahoo.com
thanks for this matter
I hope I get soluton about this problem

I waited in the drive through for 25 minutes on a kids happy meal and ordered the 4pc chicken nugget meal with fries a yogurt, i got the meal and arrived home to give it to my granddaughter and when she opened it it only had 2 nuggets and a few fries spilled in the box they weren't even in a box and no toy, this meal cost almost 5 dollars and all she got was 2 chicken nuggets, this is beyond ridiculous, I have always had good service at McDonald's but this incident makes me seriously give my business to burger king from now on

I went to the McDonald's Restaurant # 4541in Gainesville, Texas on 9/28/2018 to order me some take out. First off I would like to say that I love your Double Quarter pounder sandwiches. I placed a to go order for a Double Quarter Pounder deluxe add bacon, no pickle, well done meat meal (large) with a Hot and spicy chicken sandwich add cheese and tomatoes along with the most famous sweet tea. My total came up to $13.00 and some change. I happily paid for my order and patiently waited for my food to be cooked and served. Once my food was ready I took it with a smile without checking my bag and walked back across the street to the Quality Inn that I was staying at. I have been at work all day and wanted to sink my teeth into a wonderful meal once I had got out of the shower. So when I opened up my bag I then realized that my order had been fixed incorrectly. They had my Spicy Chicken sandwich and fries and Sweet tea correctly but my Double Quarter Pounder was NOT what I had ordered. Instead I had a single Quarter Pounder with cheese. I called the store and explained to them that my order was incorrect. I was instructed by the assistant manager on duty to bring my original receipt back along with the sandwich and that she would replace it. I politely took my wrong sandwich back over and provided my original receipt and she told me that she will have me another one made. I patiently waited for my 2nd sandwich to be made and when my order was ready I took it with a smile without checking the sandwich and thanked her for replacing my sandwich before I walked back across the street to my hotel room. Once I made it up to the room, I was delighted to open up my bag so that I could finally enjoy my meal. To my surprise it was fixed incorrectly again. This time it was STILL a Single Quarter Pounder but it was a deluxe and without the bacon instead of the double like I had asked for in the beginning. So I called the store back about 3 times and could not get no answer. I did not want to walk back over there to exchange it again because I was very tired and just wanted to take me a hot shower and get some rest for work in the morning. I am very disappointed in the service that I received. The reason for me writing this is because I am a very loyal customer and fan to the Double Quarter pounder meal and at this moment I am disappointed in the service I have received twice. Until the workers at that particular McDonald's start paying better attention to the customers orders, I will not shop there no more. I went to that restaurant to receive excellent customer service and look for a delicious meal and got very disappointed of their service.

I arrived and ordered at the above location on 9/18/18 at 3:30 am. I ended up not leaving the drive thru until 4:01 am. Well, at least the first time. When I pulled up to the first window the young man behind the register was being confronted by what I thought was another employee (Olivia -Mgr). She was rude & Confrontational with him despite the fact that he repeatedly said just a minute I'll get back to you as soon as I'm done with this customer. I was overcharged & then I had to drive back to get my bacon egg & cheese sandwiches because they didn't put the egg in! Olivia (Mgr) was rude & didn't apologize at all for anything. On a positive note you have some good employees in ranger & Noah. They went above & beyond to make sure I left happy

I arrived at the McDonald's in Columbia, MO on Clark Ln. @ 03:07. It took 10 minutes before I was greeted, by way of the drive-thru, and there was only someone to say, "Welcome back, cash only."

I ordered 3 Mc chickens. It then took another 15 minutes before I could pay. The lady who took the $20 bill seemed to have trouble, wondering if she could even break it, and another 4 minutes to get my change. Luckily the food came promptly, though I noticed that it was cold.

I'm very disappointed with the McDonald's in Columbia, MO on Clark Ln.

*This Mcdonald's adress: 2873 John Fitzgerald Kennedy Blvd, Jersey City, NJ 07306*

I had a terrible experience. Around 8:00 p.m. yesterday, I stopped by here with my husband and a baby to buy only French fries and two cups of coffee.
We placed orders through an order machine and even paid by credit card. And I waited in front of the pick-up place holding the paper with number 50 on it. I waited without saying anything for ten, twenty, thirty minutes.
But neither the people who worked on the counter nor the people who made French fries and made beverage looked like they were ever going to work. Walking slowly like a turtle, they were busy talking, laughing and playing. The waiting guest didn't think at all. No one knew what to prepare for and how to work more efficiently. Half an hour later, my husband and I asked a male employee who had been replacing the French fries salt for a few minutes, and he answered curtly, "I don't know." At least I would have been less upset if I had taken the gesture "I'll check it out." He was more angry with his attitude and asked two Spanish women who were ordered to pay at the counter. We have already finished the payment by showing the receipt and have been waiting for an hour now.
No one was apologizing. No one was trying to get ready more quickly. I don't know why the every employee works. This McDonald's seems to make everyone hate it.
As a longtime hotel worker, I advise you not to manage your staff this way. Eventually, he waited for more than an hour for the French fries and the employee who handed him the food was like throwing it away.
This is the first time I've had such an experience. I felt so stuffy watching them.
I don't want anything. However, if your company is going to be able to do better, we hope you will hire a passionate employee who would really like to work.

So I work night shifts by the 4390 west Sam Houston pkwy McDonald's and I have gone there about 5 different times quite a bit spread out and every time they say they are only accepting cash. If this is the case I don't see how the system has not been fixed by now... if not the employees do it as cash so they can keep the money and never ring up the order. Either way I can never get food from this McDonald's and it's quite annoying when it is the only option open.

My complaint is because I told them no onions, they put onions. Returned it, then they remake it and onions on it again. I complained and they wouldn't talk to me nor give me fresh fries as my first set of fries were cold by the time they get burger right. I am so dissatisfied with food and poor service. I need someone to talk to about this. Manager would not talk to me and am very upset.

My husband & I have been looking forward to the pumpkin & creme pie this fall (2018) & my husband picked up 2 for our lunch today and we were so disappointed because they were not the pumpkin & creme, but rather just all pumpkin - we did not like them at all & will not be buying any more of them. We normally eat a lot of them, but they were not to our liking & also overbaked - too dark. This particular McDonald's is our favorite one in our area - it's wonderful, but yuck on the pumpkin pie. Please bring back the pumpkin & creme pie! Thank you for letting me sound off!

Last night after a long night of games we went to Parsons Kansas McDonald's to get supper. We don't get to eat out very often and I have never complained about our food before. But last night I ordered 2 cheeseburger large meals with ketchup only on the burgers and it came out with no meat on the burgers. It was a $23 meal and when I got home I had to make dinner anyways because there was only bread, cheese and ketchup. On meat.

At 9:47 am I placed an order. When I received my order I noticed 2 items missing it was 2 sausage burritos with no cheese. I asked the Manger to get them for me and he looked at me like I was stupid and said we do the customize burritos here either you get them with cheese or don't get them. He was very rude and condescending. A female employee behind him laughed as he spoke to me in a manner and tone that is not excusable. I ended up receiving a sausage and egg biscuit to replace the burritos. I was highly embarrassed so I left the store with my bag. When I opened the bag the steak and egg bagel I ordered had cheese on it and so did the sausage and egg biscuit. I explained to the manager I was allergic to cheese and the cook heard me order no cheese and I also mentioned my allergy when I ordered. The cheese was melted into the sandwiches so I was unable to eat anything. The customer service at that location is the worst I have ever seen and they were not even that busy at the time. There is no excuse to treat someone that way. I feel like the cheese was put on there on purpose and I will never return to this location again!

Stopped in to get dinner and got home and saw rotten lettuce on my sandwich and a tomato that was degraded and nasty. The other McDonald's on Transit in Sioux City has been seen serving food that has dropped on the floor and I have gotten sick three out of three times eating there so I stopped going there . This sandwich was from the one on Singing Hills in Sioux City, Iowa. Pathetic really considering you all could own the market at that time of the morning but people don't want to cause the service and food is bad.

I recently went to the McDonald's on santa Barbara and sunshine in Naples fl. I ordered a kids meal, McChicken and md fries. For starters they had none of the condiments I needed for my meal. When I returned home to eat I noticed very dark old gross lettuce in my sandwich and my fries were very old. I am just tired of getting old products from this location..lack of food safety and business running. I am sending my lawyer the photos of my food and the city.

Went to the drive thru line at about 8:40-8:50pm. Ordered 20 piece nuggets. Did not receive a receipt on the 1st window after paying. Proceed to the 2nd window pick up line and received my kids order of 20 piece nuggets. No one in drive thru line so went pretty quick. Driving home eating nuggets and every piece was stale and hard. They probably sat and was refried. It was horrible my kids and I could NOT eat them. Attempted to call back at 9:30pm to speak to manager and called [protected] and no answer. Just kept ringing off the hook. How is no one answering the phone when we left the place it wasn't even busy. This was at the Hawaii Kai location at 377 Keahole Street Honolulu, HI 96825.

I am requesting a gift card of $25 and replacement to compensate all the trouble we experience. Please do not serve nuggets that have been sitting out. It's a health hazard especially since this is all my kids usually order. Please have better standards.

Incident numbers: [protected] Miranda And [protected] Sandra.
Received an email from Felipe Bonito Gen Man of Dinky Town. But no follow up or reply of
what has been done!

Dear Sandra,
I would like to know the response the Manager / staff at Dinky Town Maccas
gave you.
What disciplinary action has been taken?
Is the car park still being taped off so that customers have no where to park.

I received an email from Felipe, offering a free meal! What a joke!

Please read previous emails regarding this restaurant.

I WOULD LIKE TO BE ADVISED THAT SERIOUS DISCIPINARY action has been taken
against the Manager and her staff!

Please email me if you want the previous emails re sent to SOMEONE in AUTHORITY.
Regards
Wendy Stead [protected]@ihug.com.au Australia ( recently in USA on holidays)

I got two 10 pieces chicken nuggets and when I got home I found a sewing needle in one of the boxes.i have a picture of it in the box, It didn't stick me I just noticed it when I went to grab another one. It was probably an accident but I just want to let you guys know to check things because that could of hurt me bad

I don't know if you need my email or anything but my email is
[protected]@gmail.com

hi so i notice that u people offer my little pony for "girls" and bumble bee movie for "guys". Can u please do the world a favor and only offer one choice off happy meal toy? I used to work at Mcdonalds and we had one choice of happy meal toy for while, then we went right back to two different happy meal toys. What was really frustrating was that the customers kept asking "I want a happy meal for girl" or "i want a happy meal for boy" and i was like "barbie or hot wheel?" and they were like "FOR GIRL"! That doesn't tell me anything. Girls can like hot wheels, guys can like barbies, you know your kid better than I do, so please don't choose their toy based on what their bodies look like. I am glad I no longer work there, because I've had enough of this sexist nonsense. Seriously though, its 2018 and we should be WAY over sorting toys based on gender stereotypes. Also when I go to Mcdonalds today I noticed that they went back to having "girl" and "boy" happy meal toys. Also, these RIDICULOUS stereotypes contribute to LGBTQ feeling like [censored]. NOT a smart marketing ploy for a company who boasts rainbow fries.