McDonald's
Reviews and Complaints

I puchased a $27.95 family box today at around 12.30pm 15/09/2018 from auburn mcdonalds it was a very busy time for me so i didnt check my order before leaving by the time we reached our destination (sports game) i realised i was ripped off i only recieved x2 big macs and x2 cheese burgers with x1 fries and the drinks! i did go back to the store because it initially was my 12yr old who ran in to make the order and when ur number gets called u give the reciept as she did. As a result i was told by the staff at the counter that they couldnt do anything for me because there was no proof of purchase? How is this possible that mc donalds can take your money but not give what you paid for? I feel ripped off and sad as this is something i order regularly from mcdonalds

On 9/12 I took my son to the Yorktown McDonalds #25251, been going there for years. Workers at counter were impatient and rude, had asked about a specific sauce and was told they had it so when I went to counter to get food asked about it and was told rudely they no longer carried and if I wanted a different one then what was it? Couldn't believe the rudeness. So took tray to sit and was surprised to see a child around 4 sitting with an adult who was sleeping in booth, the child said wake up mommy several times. Windows and floors were very smudged up and dirty. Was a really unfortunate lunch. Not happy with our dining experience. Thank you for listening to my concerns. Susan Baker at [protected]@cox.net

Order two Quarter pounder meals through the Drive thru this has happen many times before, they are suppose to cook it when you order it the pattie was burnt ! dry Rubbery look like a Hamburger not Quarter pounder couldn't eat it, terrible, so I call the store and ask to speak the manager, the person who answer said she was and I told her the problem and all she said was she was sorry, OK is that it ! never said can we at McDonalds can replace your meal NOTHING! So I ask for your Corp. Office Number she told me it was on the receipt so I told her I can't even read the Receipt I have pictures of the Quarter pounder and of the Receipt, For 15 years I've been going to that McDonald's the customer service is in question they need a lot more training specially in Customer Service being in customer service should be handle with pride, this I know cause I was a McDonald's Employee in New York City I just hope they are not passing Hamburg as Quarter pounder and Old meat as freshly made, my pictures will be on Face Book Thank You Vivian Palmer

Today is National McDonalds Chocolate Milkshake Day according to the news. Do you think I could get a milkshake.. Noooo Every McDonalds I went to the machines were broken (at least that is what they said)
Really? Every machine? Or I read where many McDonalds Franchises complaining about taking to long to clean the machine. Was this just a protest? I don't know but it was your stupid national day and you don't even stand behind it!

Lazy Franchise or Employees?

Hi,
Today at 10:59am at McDonald's from store #17768. I order a sausage egg mcmuffin and when I checked it wasn't what I order . So I went back and made a complaint to a cashier. After I made my complaint I heard the Hispanic cookers say to put saliva on my food and said it about three times loud thinking that no one will understand her ... So I talked to the manager and she said that she couldn't do anything because she doesn't speak Spanish ...so she didn't take the time to punish her cookers for what they
Had said... I find this really disgusting that they would do that to the food very unprofessional .

I'm writing to complain about consistently bad food being provided at the Sterling Va. Store on sterling Va. Over the last 2 weeks alone, they have served us horible food. My wife ordered a dailydouble with light mayo and it came literally oozing mayo it was gross. I ordered the steakhouse burger which is really good at other stores. Here it comes with badly burnt onion crisps. And for the second time in 2 weeks I ordered a double steskhouse and the second patty was a small regular hamburger. The fries; I get fries at different McD's all iver DC and tgey are alwsts hit and fresh. This McD's never serves hot fries even when I specifically ask for them. Tonight however they were particularly awful. Under cooked and soaked in grease. Completely inedible. And my wifes fish sandwiches were ordered plain. And the special order ticket was on the container. They came with everything including huge globs of tarter sauce. I have tolerated half crappy food from this store for a long time but now it's exponentially worse. I'm done with this store. Not McD's just this store. I've been eating McD's food for 50+ years and never been so disgusted by the food as what we received tonight. I work in the District of Columbia and eat at the store in town at times and the food is always perfect. The managers at this Sterling store should spend time in a DC store and learn how the food should be served.

My wife and I were driving home from Virginia to Michigan. We stopped at a McDonalds at 7am to order breakfast for the road. While driving a few miles down the road we started eating our Sausage, Egg and Cheese McMuffins the they were full of egg pieces of egg shells. Almost made us sick, they tasted disgusting. We wanted to get home and didn't have time to turn around to return them.

It was a very disappointing visit to your Spinny's outlet this Thursday Have been visiting McDonald for many years and never had such situation earlier. As per attached pictures had ordered for Veg happy meal whereas the order received was Beef happy meal and staff insisted it is correct . Ref to attached pictures it is clearly shown Beef is a different product altogether and by all means it cannot be same. It is a matter of big and serious concern as it is not related to taste or flavor but strictly with my Religion. Luckily I didn't had it and was replaced by veg later on when I insisited.
Kindly take appropriate action and clear instructions to be advised to the staff when it comes to Vegetarians product .

Everytime I come through that drive-through at McDonald's they screw up my order. In one way or another they either forget something or they get the whole thing wrong. The people that work the drive-thru window are less than educated in my opinion. I'm so tired of it that I'm willing to drive out of my way to a different McDonald's. And the fact that you're making this so difficult for me to file leads me to believe that you don't give a [censored]. why do I have to write a freaking essay just to get the point across that they screwed up my [censored]ing order at the drive-thru window

My order was incorrrect i ordered a Sausage McMuffin with egg and when I get home it did not have no egg. I completed the survey and I was contacted for it. The lady told me she would send out a card for my inconvenience and that because she was out of town it would take a week so I waited and it's been already 3 weeks and still nothing . This has been the second time this has happened at this McDonald's

I went to McDonalds I order pick 2 Filet O Fish and 10 piece chicken nuggets after that I ordered two Big Macs extra cheese extra mac sauce a medium fry in two large Cokes. I was charged 40 cents for cheese and 50 for mac suace. This was at 11:51 PM I get home to realize the didn't put extra any thing after I was charged. So I drive back wasting my gas and time now it 12:05 am I tell the employee over the speaker they messed up my over nice and polite so the tell me drive to the second window so after waiting behind three more cars I'll get to the window and the manager was trying to hand me someone else's full so I told her no my order was made incorrect and the guy on the speaker told us to try for it so I gave her back the two burgers in the fries because now the fries are going to be cold when I get home with the burgers and she tells me she just put the order in if I can pull up after sitting there waiting in the waiting area for 20 minutes watching 10 cars drive away and complain about their service and waiting in the line I continue to wait for my food. An employee brings out the food and I told her did she put new fries in the bag because I've been waiting for 20 minutes my drinks are water down now and the fries aren't sure are cold she told me she cannot replace the fries because they weren't made wrong which she is right they were not made wrong the burgers were made wrong so how do I wait a whole 45 minutes to get a burger to turn around and eat cold fries so she told me that she was not going to replace it then she got an attitude walked off and said hold on hold on sent another employee outside the other employee approaches hands me the fries and I asked him for her name because when I asked her friend her name she walked off he told me her name was Gina she is a manager. I don't know what kind of customer service that is because I was in Customer Service for 5 years number 1 the customer is always right you messed up my order I was charged for the extra cheese and extra mild sauce it was an inconvenience for me to have to drive back to get my food made correct and now you want to act like I'm inconveniencing you. That is very rude I could have came back loud obnoxious and angry screaming in her face but I did not do that not to mention I waited in the Drive-Thru for almost 25 minutes just to receive two Big Macs in a fries but as I'm sitting there I say to managers walking out with two bags of food and the drive-thru line is around the building but she's explaining to me that she's busy my personal outlook on that is if you were busy then your managers should stay behind help you clear those orders so you can get people's orders correct and then you don't have to take it out on the customer. All over bad service for Elgin bluff city st Charles st location

I went to the drive thru 1052am on 9-8-18. Store #21666. I ordered hash browns and a steak bagel. I was told to pull up in # 1 reserved drive thru parking spot. After 5 minutes, they pulled another customer up in #2 reserved drive thru parking spot, followed by yet another customer into #3 reserved drive thru parking spot. After another 5 min, they brought out food to #2 spot and asked me if i had a cheeseburger. I said what i was waiting on and he said ok and left. I proceeded to wait ANOTHER 10 min, still nothing. Finally the guy in #3 reserved drive thru parking spot went in cuz he was tired of waiting. I followed. After ANOTHER 4 min inside, I FINALLY got my food and need to tell you, was late for work because of this. I have never been so disgusted with service. Left there at 1120am ! Fyi. They were NOT busy inside or out! No excuse

Waited over 32 mins in the drive thru. Only part of my order was given while waiting manager or supervisor asked what I was waiting for I said the rest of my order. She got it but while I mentioned they had bad service she slammed the glass window on me never did I receive an apology for the wait I felt very disprespected. She should not have this position if she is gonna be unprofessional. This is very bad customer service. Got in line at 12:08 placed my order at 12:22 did not receive my food until 12:40 mind you all this was in the drive thru. Location is on Rio bravo and coors #36544 in Albuquerque. This happened 9/7/18

Let me begin this by stating that I do not eat anything from McDonald's, however, I had the unfortunate experience of taking someone to get food. Here is what took place. On 2 separate mornings around 7:30 am I had to leave due to being stationary in line for more than 5 minutes. This was before I was able to place an order. Also, on 2 other separate occasions at night around 8 pm, once we were finally able to place an order and made it to the pick-up window the young people at the window displayed very poor customer service skills.

Imagine this scenario. You have a young person that you are mentoring and after an evening of spending time with them they ask you "can you take me to McDonald's before you take me home". Of course, I stated my concern about eating fast food frequently. You pull in to the drive-thru and there are only 3 or 4 cars ahead of you. You hope this to be fairly quick since this is a fast food restaurant and you have to drop your mentee off at home and you still have to get back to your children to get them to bed. In just a few minutes you realize that your trip to McDonald's is not going to be quick. Sure you could have patronized another business but unfortunately, at this time of night in this part of town, McDonald's is the only option. So you wait then you finally make it to the pick-up window. While sitting at the window, you look inside to see if there is a large crowd... No not one person at the counter to order. There is, however, a young person at the window leaning on the counter laughing seemingly joking with a coworker. They eventually open the window and without looking pass a cup out the window. You sit there for a few seconds before grabbing the cup to see if they are going to at least glance at you. You take the cup and they close the window. With laughter of disbelief, you wait patiently for your food. After a minute or so the window opens again and a bag is held out. Deja vu, but after the window closes this time they walk off. As you sit in disbelief for a moment you decide to reach out to McDonald's to let them know about the terrible customer service at their establishment. This is almost exactly what happened on both occasions.

Now you may think well at least your experience at the paying window was good. That wasn't the case, the only reason there was any interaction is because they were ensuring they had the correct order. Besides that, it was equally dismal. This experience did allow an opportunity to show my mentee real-life instance of poor service which we were discussing as we went to McDonald's because they had recently applied for a position at the same store.

What impact did this have on the franchise? See below.

McDonald's Gains: 🤩
Another unfavorable review

Losses:
Potential employee 👨‍🏭
Revenue (drop in the bucket)💵
Potential customers 🛒

McDonalds
3755 Hwy 14
Millbrook, Al
Tel: [protected]

I stopped at the above McDonalds on Sep 06, 2018 at approximately 4pm and ordered two fish filet sandwiches with extra tartar sauce and a senior coke to go.
To my surprise when I checked my bill I was charged and extra .30 cents per sandwich for the extra tartar sauce.

I ask and employee was this correct and she stated yes. I then ask to speak to the manager. Again, the manager told me this was correct. I stated this was like asking for extra mustard or ketchup on a hamburger were they going to charge extra for that. I then told her to refund my .60 cents that I did not want extra tartar sauce if I had to pay for it.

I feel this totally wrong to charge a person extra for tartar sauce on a fish filet sandwich when that is all that is put on it. This needs to be corrected immediately and stop charging customers for extra tartar sauce on a fish filet.

Tuesday September 4, We ordered : 3 Cheese Burger sandwich + 2 Fish O Sandwich+ 2 Apple Pies.
1) The Burger was almost 3 mm thick...no taste what-so-ever.
2) The Fish was made out of a cheap sort of fish...again not tasty at all. Also very small piece (almost 5 x 6 cm) and for that high price.
3)The apple pie was fried in a very strange oil. I think was the same oil in which they fry every thing.
We ate this "Stuff" because I was very hungry...but at the end of the day I had a sever vomiting...….

The people (including the Managers) are rude, always get orders wrong (people are always complaining on Facebook about this exact location) and some of their customer service reps take cash and give back wrong change...I'm not sure of what their intentions are but it's becoming ridiculous. We've been going to this location for 12 years and it has gone down the tubes :(

I have went to many McDonald's that mix drinks thru drive thru but this particular McDonald's would not mix my drink I am very upset The cashier hesitated before she told me no I have never heard that drinks cannot be mixed in drive thru I was a McDonald manager for over 20 years I've never turn down any of my customers when they wanted their drinks mixed that McDonald's has lost a customer the Mcdonalds is located on Davison Road in flint Michigan

Hello. I dont understand this place. I see that my good is bagged when i ordered in. Or vice versa. The workers look extremely under unknown substances. The co workers dont assist with bringing the elderly or even big families with taking tray to table. I eat here and im not asked if everything is ok. Its so much that a secret shopper needs to pop up and observe all the things that i see on a daily

Good afternoon,

My friend and I went to Mcdonalds at heartland mississauga, ON and I seen that they had the blueberry crumble sundae so I tried to order it but their machine was broken so I went to the next Mcdonalds at hearland Mississauga, on at the walmart and when I got there they said they didn't have the blueberry sunday. I tried one last Mcdonalds on Bristol and was told that they did not have it either. Why would you have something promoting...stating its back still up but yet the location is not carrying the product. Totally not impressed.