McDonald's
Reviews and Complaints

I and my wife went to McDonald's Beachwood 27570 Chagrin Blvd, Woodmere, OH 44122 to eat and use the Wifi sitting in our car just like other people in McDonald's parking lot not bothering any on 8/4/2018 in afternoon time around 5pm manager called the police on us saying we were sitting in the parking for more than 3 hours we didn't know McDonald's had a time-limited to sit in their parking to eat and use the Wifi. The police asked for our ID and driver license to run our name I gave it to them didn't want to argue with them we felt threatened and scared by the police! We felt our Rights was Violated and it was racial Discrimination! I and my wife are mentally disturbed by this.

Client number 31 Caja 28
Date 31st July 2018 TIme: 11.23
The McDonalds outlet in central part of airport (not in departures)
Payment 21, 60 euros
IF- A-[protected]
Hi
Whilst traveling home, we ordered a meal (including 2 breakfast muffin meals at 3, 60 euros, a medium burger meal at 7, 20 euros, a fish fillet meal) at the computer. However, the queues were so long (maybe 40 minutes waiting probably more)- just after we had paid for the order at the till, we were told we couldnt have it because the breakfast orders had stopped. The server offered us a measly 99p burger instead and 8 chicken nuggets (nothing with them) instead which we think cost less than the 3, 60 euro muffin meal. We couldnt complain though because the queues were so bad and other clients were really concerned about missing their flights . So we accepted the change of order even though we had overpaid. Our son's order a burger without any added bits (mayo, gherkins etc) was all wrong too so after a very long wait and after over paying-only 1 meal for the 4 people was correct. The server was also very slow; whilst waiting for another client's burger, she didnt serve others until another member of the public complained.
The whole event was avoidable though. If McDonalds had advertised that there was another McDonalds outlet in the departures area, on entry into the airport, we would have just seen the long queues and eaten there instead (which was basically empty when we walked past it!).
We would like to request either vouchers to use in the UK McDonalds or a refund.I enclose a photo of the bill. We could not have complained at the time because the servers were so busy and the queues so so long. We would not have been popular at all.

6th Street location
Marion, Iowa 52302

8/5/18

Ordered. Went to window to pay. Waited 2 min. Cashier cashed me out with a mouthful of food. I ordered 2 hamburgers with no pickle, extra onion. Received 2 hamburgers with extra pickle and no onion. It was printed correctly on both the receipt and the grill slip. This is my neighborhood McD's that I grew up with. This location has gone downhill. Im disappointed. This mistake is unacceptable to me.

McDonald's located at 909 West Riverdale Road, Riverdale utah with family I ordered some food and went and sat down with my kids at playland. 40minute later got up to get to see where my order was noticed girl in back touching herself all over with no gloves then touching food. told manager he said sorry he would tell her to put some on my order was completely wrong and a ton of flies everywhere in there landing on food in back and out in dining area.

Hello to who this may concern, last night I went to my local mcDonalds at 461 State Route 31 S Washington, NJ 08827. I ordered 2 meals. the buttermilk crispy chicken tender meal with an orange soda, I was extremely disappointed and shocked as to how hard and unsatisfying the tenders were, The meat was like rubber and EVERY piece was extremely hard. I was shocked! In addition my husband's meal was equally as disappointing he said to me when did you get these fries? today ? they are extremely cold and soggy, I agreed. I would have brought it back however unfortunately I was on a time schedule and thought that McDonald's would be a perfect place to stop by. To be completely honest I have no desire to re visit this or any McDonald's again, I do frequent fast food chains in addition to McDonald's, I think maybe once did I go to Wendy's and have an issue with my meal. Once in 5 years! I Feel like when I think of McDonald's it was one of my original favorites and has slowly become my last. There always seems to be an issue, I took a break from McDonald's and as of last night it was my first trip back in a while. Not happy at all with the quility of our meals! not sure what you Can do in order to make this right, i wish I could go back and enjoy my meal again! I would love a refund to be honest as I paid $18 for two meals. I'm sorry I could not write a better email with one
good thing about my food everything was a complete let down! Sincerely, Ashley Johnson

I attended McDonalds Lilydale this morning at approximately 9.30am, when I got to the collection window I was told to go and park in a disabled car park. I asked "you want me to park in a disabled carpark?" and was told yes. I parked beside the two disability car spaces as I know that parking in one of these designated areas is illegal and just plain wrong. I work in disability and I know how important it is for these car spaces to be left available at all times for those who need them. When our order was finally bought out to us I asked the duty manager (did not get his name), why were we told to park in the disability carpark and his reply was " we have a big enough carpark for them people!" To say I saw red is an understatement and unfortunately I retorted in a very rude and harsh manner, to which I am embarrassed about.
This type of attitude towards people with a disabilities and their right to access the community in the same manner as this leaves me deeply upset. This issue needs to be rectified, the disabled car spaces need to be kept free for those only who need them.

I had a chance to visit this store yesterday and the service that i've received from Safet, the manager was absolutely disturbing!Wanted to order extra chicken in my salad(which is possible to customise where i come from).His stuff firstly mimicked me how i spoke then he got involved saying ‘That doesn't exist anywhere'!I've advised Mr Safet that surely customised orders do exist somewhere, he went into deeper conversation with me as in ‘where is it possible'.When i said in Australia he started lounging and said rudely how he's has never been in Australia!To make things worse he went to back of the store and continued talking to his stuff how he's never been to other country's Mcdonald's.Other, younger stuff got involved and were laughing on the same matter while other customers were present!Such an unprofessional behaviour from the manager and his stuff!All i tried to do is to prove my point that i wasn't asking for impossible!
Dear Mr Safet by the looks of it you will be stuck in Serbia's McDonalds(as a manager) for the rest of your life!Shame on you!

Submitted my order online, once there the staff could not find the order. Instead of trying to retake the order go resolve the issue, they want to fuss at me stating I had done something wrong! I showed the manager the screenshots saying my order was complete and sent to the correct location. After about 30 minutes of fussing they say they have found the order. The fries were cold n soggy and burgers room temp. Worst experience ever! It took an hour to get food that was not even edible and it cost $40!

A young man whom name was Josh, was to what I believe is the superviser was VERY rude to a young female customer. Was harrassing her infront of others and was despecable. I am [censored]ing pissed what kind of place are you running. The superviser disrespecting customers. What is that sending to your other employees that is okay to harrass people and you can go up the chain. Wow. I will NEVER be going there as long as he is there.

I would like to start off and say, I enjoy eating breakfast at your establishment. However, today was not a pleasant visit.

This morning at the drive-thru, I placed my order with a large coffee and was asked how many creamers and sugars. As I drove around to the pick-up window, I realized the coffee and sugar was added to the drink. I politely asked the cashier if she can make another cup with the creamer and sugar on the side. (The order was for a friend. Did not know if they wanted it in their coffee.)

The cashier kissed her teeth at me and replied " Oh my gosh" and walked away from the window. I'm sadly to say, I will not be attending this location in the near future.

Yours Sincerely,
Angela Young

The McDonald's in Charleston TN is outrageous. The workers are rude and make everyone pull up from the window after paying so their drive thru time will look good. And this didn't just happen once it's everyday all day. And if you complain to manger they just say o well and make you wait even longer. Something needs to be done about this. You don't treat paying customers like they are such a bother

Cannot ignore the situation I've got to in McDonalds just 20 minutes ago. I've decided to visit McDonalds today here in Bulgaria, Nesebar(the one cafe located right aside of Shell gas station- cos in any country I'm sure to get high quality service- but not today! I have ordered HappyMeal with one of the toys my which person or kid can see on display ( place where you can see how this toy looks like and kid or adult chooses toy he wants and ordering this toy on the cash desk). I have asked one toy (binocular)- but young lady on the cash desk answered : there is no this toy and brought my only two kind of other toys they have available to give. I said to her : but you have one in that display box - give me this one. She answered : no! Only two kinds you can have! There where no one Sorry or anything like this.. I've tried to explain - it is not fare to kids and people- if you put different kinds of toys in the display box- and kid chooses it - you cannot say them : no! You will have other toy- we give other... I asked them to take out of this display box toys you don't have available to serve. Got answer- no! Then I said that I will leave them negative feedback and they answered- it is stupid! After all - I have decided to order double cheezburger menu - they didn't put any napkin to the bag- later 8 have asked - why - the answer was - to get napkin you have to request to give one to you... no more comments. No service! No respect to people! It is not mcdonalds or if so- it means McDonalds quality is dying and if your company will do nothing with this situation- it will mean that the same situation can be be not just with quality of service but with quality of food... I attach pictures of this McDonalds place and display box with big choice of toys when in real there is only two kinds of toys they have to give to kids.
With hope to changes for better and respect to foundator of the great brand.
Please check you cameras you have in this place to check if I'm right!
Today is 3 of August 2018. 16:19.

Отправлено с iPad

Hello I went to Mcdonalds in riverside off madison st ca 92504. I sat in the drive threw and no one took my order for 10 min so indrove up to tje window and order and then was ask to park in front to wait. I waited for 35 min and when i recived my food I went home and had undercook fries. I been to this one a couple of times and they always give undercook or incomplete orders.

Hi. I don't know if this is right way to make a complaint but can't find another way too. My wife and I are from Ireland and on way back from Bulgaria today we stopped into McDonalds...firstly we love McDonalds and have eaten here as kids ourselves and now bring out own. We had a great trip in Bulgaria on the weeks holidays but worst part of our holiday was stopping into McDonalds in Bourgas airport Bulgaria. We placed our order( which as expensive anyways however we accepted this as its an airport). Firstly they run out of all drinks except water and orange juice, . Lady makes us an extra packet of fried and orange juice. we said was mistake(as Human error is fair enough). She then gets a stinking attitude in her way of speaking to us. She says "you cannot have a refund, you can have an icecream instead) we explained we didn't want icecream just money back please but says no refunds again to us...we then ask for the manager and rexieved attitude from first said lady for requesting her manager...manager comes over(speaks in another language to the first mentioned lady however refunds us with a smile while initial lady keeps apologising to her manager and ignoring us... Left is with the height if bad taste in our mouths and a bad end to a great holdiay. The same lady before hand argued with another customer over the sauce she asked for though the customer explained she asked for another, lady behing counter says that's all she had(we witnessed all this first)...that staff member is an embarrassment to your company...

P.s if another way to make complaint to head office please make me aware. Thank you.

It is 92 degrees out side I'm in my car with my two small children hoping to be in n out of the drive through since it is fast food we have been waiting in this line just to freaking order ! This waiting time is not including our food getting prepared I guess. We shouldn't have to wait 20 mons in line just to order when it's very hot it's definitely unsafe to be this long with my kids in the car very disappointed and frustrated. Construction going on during business isn't helping either

I went to the drive thru at McDonalds on South Roxboro Street in Durham N.C. I ordered 2 double quarter pounders with cheese. When I got home I took a bite and noticed the burger was bright pink inside (not done). I took it back to the restaurant and the cashier said she would replace the burgers. After she gave me two more burgers I could not eat them because of being nauseated thinking about the first two burgers that were not cooked done. I also saw online more complaints from other customers of burgers not being cooked done. This does not seem to be an isolated incident and I feel the employee need more training on how to cook the food properly.

I visited your Pottsville location this morning. Your worker was pleasant in showing us how to order from your new kisok. I ordered 2 breakfast biscuit sandwiches to go. The biscuit was as hard as a rock, we threw it out as we were on the way to work and didn't have time to return. This is NOT the 1st time I have had this problem with your biscuits. Plz train staff not to serve HARD biscuits

McDonalds on 179 Rockdale ave Dartmouth ma 02748 is by far the worst I've ever been to. I've given it numerous chances and first complaint is the wait. On a Sunday 8pm night waited in line for 30 minutes only to be told the shake I ordered I could not have cuz it won't come out. Then they said sorry and walked away. I had to get their attention again and ask for a reimbursement since I already paid at the prior window. Then this is like my 4th time there andthe fries are ALWAYS made to a burnt. Disgusting. This food I wouldn't even serve to 3rd world countries. Does not belong in Dartmouth

Meat was not fully cooked on burger it was pink inside like RARE! ... managers should properly train new employees and make sure food is cooked correctly. Me n my family had a long day out at the beach get home ready to eat pass by grab sum mcdonalds ordered quarter pounder with cheese only n my daughter ate half a burger this can cause illnesses n harm anybody i tried callin restaurant twice but no one picked up to let them know of incident n prevent from happening again. We will no longer be goin to that mcdonalds ever again and i will from this moment forward cut burgers in half to make sure my kids can eat them before i assume they are well cooked.

Hello,

I don't know what has become of this McDonalds but it is one of the worst I have ever been to. Drive thru and at the counter. However, Drive thru is by far the worst. They are always out of something. Coke products, hash browns, bacon. The lines are always backed up. It feels like utter confusion and chaos is going on. When you get to the window, the employees are laughing and carrying on and they hand you your order that is wrong.

I feel that this restaurant is badly managed (if at all), products aren't ordered and someone needs to get the communication system at the drive thru fixed. They don't hear you (why the orders are messed up and assumptions made) and you can't hear or understand them. Your order also never shows up on the screen so you can see if it's right.

This restaurant needs help!