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Food and service
I go to McDonald's a lot and the way my family and I and the other elderly customers were treated is unacceptable not only from the crew but also from management. I ordered on the inside kiosk and day at a table waited 10 min and had to go all for my drinks that had already been sitting there for a long time the manager looked at me like she was offended when I said can I have my drinks sorry to interrupt your conversation. Then went back to my table and waited again exactly ,27 min from time of ordering I asked for my food and they were ride and demanded proud I bought it so I handed her my receipt and then they give me a bad of cold food not even the way I ordered it and we're just ride to is ama the lady before is make that elderly women cry. Napkins were tossed at the lady because she asked a few member to wipe her table and get a few napkins. I spent forty bucks that night as I usually do when my family eats out but I will not be returning to McDonald's. We've never seen such bad customer service or
Desired outcome: For the next person to not have to go through what me and my family did. For that crew to be retrained on customer service skills for sure. And either a replacement meal or money back
Big deal over a damn french fries
Bad service trying to get fries with my meal and manager its arguing I need to pay for it because dosent show what comes on the meal? He us like u need to pay for the fries (how if I just order a meal) im like chage me for the $2 fries.. Then he keeps arguien why I didn't get it and give me the fries.. And keeps arguing about it im like I dont need to know...
Read full review of McDonald'sRude staff and nasty restaurant
July 29th 12:45 pm we stopped at the McDonalds in Rockingham, NC. We Walked in the building to order and we stood at the register and waited to order and was approached by an employee and was rudely told they didn’t take orders at the register, we had to use the kiosk. (for someone trying to use cash this was an inconvenience) Another couple that was there...
Read full review of McDonald'sExtra Charge of .40 to add Tartar Sauce to Filet of Fish Sandwich
On July 28, 2023 I went to McDonald's Restaurant #5480 and ordered 2 Filet of Fish sandwiches. I asked for extra Tartar Sauce because usually the sandwich is dry with only small amount of Tartar Sauce. After paying my bill, I noticed they charged me .40 cents for each Fish Sandwich for the extra Tartar Sauce. Upon receiving my order I asked to speak to the...
Food and quality
I went to get lunch at the logan ave location in Waterloo, IA this afternoon and paid for a large Double Quarter pounder with cheese meal and received a medium. Was told that my food wasn't ready and to pull forward. When I got to work (2 blocks way) they had given me a medium meal and my food was cold. Even though I ordered a large meal, the fries box of...
Read full review of McDonald'sAlways an issue regardless of when I go........
McDonald's #11570 is located in West Chester, OH. The owner should consider closing this location. The only reason I continue to use them is that there is not a closer one to my office. I look forward to my daily issue. Today, July 25th, 2023, NO ICE. This has happened several times. Orders are consistently incorrect. Very few employees are pleasant, and...
Read full review of McDonald'sshocking customer service.
while driving through our local Hendersonville NC McDonalds on 7/23/2024 afternoon., To which i was the passenger in the car my husband ordered a vanilla ice cream cone for me. while getting to the window to get the cone the employee who first pushed her hair back & took the cone from an employee with her fingers ...holding the cone by the top...touching...
Read full review of McDonald's and 1 commentBreakfast platter
On Monday, July 24 at around 8:45 AM I went to the McDonald’s on Western Avenue in Peoria Illinois and I ordered two big breakfasts one with sausage and one with bacon. The big breakfast that was supposed to have bacon and it did not have bacon, so I went inside to correct the order. The manager who was a white lady, looked at me very angry, and turned around and said something to another worker, and then they proceeded to give me a Mc chicken box with four pieces of broken up, hard, petrifed, looking bacon in it, and that was their solution and turned around and walked off. No apology or nothing.
Desired outcome: I would like my money back for the big breakfast with bacon. You charge a lot of money for bacon and I expect to get fresh bacon not some old bacon that they found in the corner.
Service
I went inside to order and asked for fresh fries. Woman who took my order must have been new, but she did her best. I watched her put down fresh fries, and her co-worker, who maybe was a manager, I don't know, immediately shot me a dirty look. They were not busy at the time. The other woman moved to the drive through window and was struggling there. The...
Read full review of McDonald'sIncorrect order
On July 21, 2023, I visited the location on Woodrow Wilson Ave. in Jackson, MS. My order was an original crispy chicken sandwich combo. I paid for it and no receipt was given to me. While I was at the window to receive my order, the worker told me to drive around to the front door and they will bring it to me. There were several cars waiting and it was hot...
Read full review of McDonald'sMainly pricing
BOYCOTT THIS MCDONALDS! This McDonalds/the owner of this McDonalds practices price gouging. If you order from DoorDash expect to pay around 100% more than you would pay at the drive-thru. This is not including any DoorDash fees, or driver fees or tips. This is straight up the price they charge on their menu. Take their regular just original cheeseburger...
Read full review of McDonald'sRacist store manager at 3611 crater lake hwy medford oregon mer# 602124
7/17/23 7:46pm at 3611 crater lake hwy medford oregon mer#602124 I placed my order. Was waiting a long time for my order as was other customers. No one provided feedback on progress in filing order. I waited some more and still no order. I got the attention of the manager and request that he issue a credit for what I ordered. He said he only had 3...
Read full review of McDonald'svery disappointed
On July 15, 2023 @ 1:02pm my husband, granddaughter and I went to the McDonalds in Peru store #11358 we ordered and ate inside the restaurant. When we got our order #251 the chicken nuggets were stail all the french fries were old they were far from fresh, mostly all the tables were dirty this was lunch time the food should have been fresh and the table...
Read full review of McDonald'sManager’s
Alejandra and Estrella of pleasant grove Ut McDonald’s they are both the nastiest, rudest employees ever. First off Estrella flirts with the old manager dude bald to make iced coffees in front of everyone rubbing up on him flirting with boys in the drivethru old men it’s disgusting we are here for food not some slut. Alejandra likes to threaten people shes rude slams the window when we need help she throws a fit talks badly about the customer when we’re right here she’s lazy.
Service/ food
While traveling stopped for breakfast drive thru ordered ar 10:05am on 7/14/23 told to occupy space 6 to wait for order . Ordered 5 bacon egg cheese biscuits , 1 sausage biscuit and 2 hash browns. At 10:18 notice several cars that occupied the other hold spots 1-5 had received their food before me asked employee where my order was? He came back to say...
Read full review of McDonald'sFood Poisoning
Attn: H/R Department.
Re: Store #38435
Located on Stetston,
Hemet, Ca.
[protected]
Hello, My name is unimportant. I'm a retired US Navy Veteran. I am concerned about the people representing your multi-Billion-dollar company. The employee referred to as Rosie Rodriguez deliberately served this food to me. Please see the attachments. Please! be warned, it's disgusting.
I made a complaint to Anthony Hernandez, he introduced himself as the manager. Then he referred me to Juana Martinez. She was introduced as the General Manager. The general manager referred me to Rosie Rodriguez. Mr. Hernandez , said she was the Grill manager.
Rosie deliberately served rotten food. Please investigate the people representing you.
The newly opened McDonalds is located on Stetson. Hemet CA.
Store #38435
Thank you! so much.
MD's.mp4
Navy SEAL
[protected]@HOTMAIL.COM
Desired outcome: Remind your employee's to leave their personal bias at home. Teach them that getting a job is easy. Keeping it, that's the hard part.
Disgusting racial bias exhibited by using your multi-billion dollar industry to express their life's discontents.
Big mac
I stopped at this location last night for dinner, i did not receive a receipt so i can not show proof, we purchased a big mac meal large size with a smoothie and the 2 cheeseburger meal no cheese large size with smoothie. When we went to eat our food the big mac was as hard as a rock, couldnt even eat it, at least the fries and hamburgers were fresh. So we...
Read full review of McDonald'sEverything
I come with my children to the mohawk trail McDonald's only to find the lobby/eating area in complete disarray. The type of place that should be shut down immediately for lack of proper etiquette. Every Trashbin outside overflowing, maggots etc. Inside double trash bins overflowing as well as the most unbelievably nasty floor made up of popped ketchup...
Food
I went to McDonalds in Spokane on 29th Ave 06400-13950-71023-15029-00463-8 this was my survey code. I asked for my food to be cooked fresh as I have on many occasions. My fish sandwich was horrible and cold, and my fries were as well. When I spoke to the manager (Brady?) he said: Well while your nuggets were cooking the rest sat there, sorry. I spent $46.38...
Read full review of McDonald'sDrink upcharge
I went through the drive though to place an order with a half cut sweet tea (half sweet and half unsweet). For the meal I asked for No cheese, no pickles and no onions. I paid for the order and yes did ask for my receipt. After looking at it there was an upcharge for the tea. I wrote the corporate office, and the explanation was it was manager degression...
Read full review of McDonald'sAbout McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
Overview of McDonald's complaint handling
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McDonald's contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 1 1 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone numberUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you have successfully 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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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