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McDonald's
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1.6 46 Reviews 2874 Complaints
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McDonald's Complaints 2874

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S
11:54 am EDT
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BOYCOTT THIS MCDONALDS! This McDonalds/the owner of this McDonalds practices price gouging. If you order from DoorDash expect to pay around 100% more than you would pay at the drive-thru. This is not including any DoorDash fees, or driver fees or tips. This is straight up the price they charge on their menu. Take their regular just original cheeseburger...

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D
12:50 am EDT
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7/17/23 7:46pm at 3611 crater lake hwy medford oregon mer#602124 I placed my order. Was waiting a long time for my order as was other customers. No one provided feedback on progress in filing order. I waited some more and still no order. I got the attention of the manager and request that he issue a credit for what I ordered. He said he only had 3...

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8:00 pm EDT
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On July 15, 2023 @ 1:02pm my husband, granddaughter and I went to the McDonalds in Peru store #11358 we ordered and ate inside the restaurant. When we got our order #251 the chicken nuggets were stail all the french fries were old they were far from fresh, mostly all the tables were dirty this was lunch time the food should have been fresh and the table...

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A
9:18 pm EDT

McDonald's Manager’s

Alejandra and Estrella of pleasant grove Ut McDonald’s they are both the nastiest, rudest employees ever. First off Estrella flirts with the old manager dude bald to make iced coffees in front of everyone rubbing up on him flirting with boys in the drivethru old men it’s disgusting we are here for food not some slut. Alejandra likes to threaten people shes rude slams the window when we need help she throws a fit talks badly about the customer when we’re right here she’s lazy.

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1:21 pm EDT
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While traveling stopped for breakfast drive thru ordered ar 10:05am on 7/14/23 told to occupy space 6 to wait for order . Ordered 5 bacon egg cheese biscuits , 1 sausage biscuit and 2 hash browns. At 10:18 notice several cars that occupied the other hold spots 1-5 had received their food before me asked employee where my order was? He came back to say...

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R
1:35 pm EDT

McDonald's Food Poisoning

Attn: H/R Department.

Re: Store #38435

Located on Stetston,

Hemet, Ca.

[protected]

Hello, My name is unimportant. I'm a retired US Navy Veteran. I am concerned about the people representing your multi-Billion-dollar company. The employee referred to as Rosie Rodriguez deliberately served this food to me. Please see the attachments. Please! be warned, it's disgusting.

I made a complaint to Anthony Hernandez, he introduced himself as the manager. Then he referred me to Juana Martinez. She was introduced as the General Manager. The general manager referred me to Rosie Rodriguez. Mr. Hernandez , said she was the Grill manager.

Rosie deliberately served rotten food. Please investigate the people representing you.

The newly opened McDonalds is located on Stetson. Hemet CA.

Store #38435

Thank you! so much.

MD's.mp4

Navy SEAL

[protected]@HOTMAIL.COM

Desired outcome: Remind your employee's to leave their personal bias at home. Teach them that getting a job is easy. Keeping it, that's the hard part.

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Update by RCPO197
Jul 13, 2023 3:45 pm EDT

Disgusting racial bias exhibited by using your multi-billion dollar industry to express their life's discontents.

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6:33 am EDT
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I stopped at this location last night for dinner, i did not receive a receipt so i can not show proof, we purchased a big mac meal large size with a smoothie and the 2 cheeseburger meal no cheese large size with smoothie. When we went to eat our food the big mac was as hard as a rock, couldnt even eat it, at least the fries and hamburgers were fresh. So we...

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7:04 pm EDT
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I come with my children to the mohawk trail McDonald's only to find the lobby/eating area in complete disarray. The type of place that should be shut down immediately for lack of proper etiquette. Every Trashbin outside overflowing, maggots etc. Inside double trash bins overflowing as well as the most unbelievably nasty floor made up of popped ketchup...

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7:19 pm EDT
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I went to McDonalds in Spokane on 29th Ave 06400-13950-71023-15029-00463-8 this was my survey code. I asked for my food to be cooked fresh as I have on many occasions. My fish sandwich was horrible and cold, and my fries were as well. When I spoke to the manager (Brady?) he said: Well while your nuggets were cooking the rest sat there, sorry. I spent $46.38...

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4:55 pm EDT
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I went through the drive though to place an order with a half cut sweet tea (half sweet and half unsweet). For the meal I asked for No cheese, no pickles and no onions. I paid for the order and yes did ask for my receipt. After looking at it there was an upcharge for the tea. I wrote the corporate office, and the explanation was it was manager degression...

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B
4:53 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

McDonald's Food quality

Store location Pilot Knob Missouri ordered on July 10th 2023 around 1:30 pm cst. I ordered a cheeseburger and a couple other items, but the cheeseburger was awful. The burger itself was so small and thin I couldn't even see with the top bun on. Also almost everytime I go there I am asked to pull off to the sideso they can bring my order to me when there is no one else in the line.

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9:12 am EDT

McDonald's Management and operations of establishment

Curbside order placed at 8:20 a.m. & paid in full on 07/10/2023.The order was supposed to be brought out between 8:24-8:25. I waited in spot three until 8:42 then went thru the drive thru window to inquire, where I sat in line for ten minutes. After notifying the employees I waited another five minutes in spot three. In all I waited until 8:47 am, which is a total of 47 minutes after placing the order thru the app. I chose to order this way so I could take advantage of the less time waiting in line when orders are placed on line. The G.M brought the food and lectured me that they were looking for five minutes for me and I wasn't in my spot! I kindly informed her that was because I spent ten minutes in line. She proceeded to carry on in her condescending unprofessional unnecessary tone as if I was a incompetent child. She advised for future reference that I should go thru the drive 😔 thru to let them know I have arrived. Honestly if u fithfh5

Desired outcome: Compensated for my time and compensation for the way I was treated and a full refund.

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5:17 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Delivery process time and staff behavior.

[McDonald's hart street Maidstone, UK

ME16 8RA

Subject: Complaint about Rude and Ignorant Staff

Dear Sir/Madam,

I am writing to express my disappointment and frustration regarding the behavior of the staff at your McDonald's location. As a delivery rider who frequently visits your establishment, I have encountered numerous instances where the staff have demonstrated extreme rudeness and ignorance towards me and my fellow riders.

Firstly, I would like to emphasize that I take pride in my work and strive to provide efficient and professional service to your customers. However, it has become increasingly challenging due to the unwarranted mistreatment I have experienced from your staff. On several occasions, I have been subjected to derogatory comments and demeaning gestures that have left me feeling disrespected and humiliated.

Moreover, it is deeply concerning that your staff has been asking delivery riders not to visit your establishment. As delivery riders, we play an integral role in ensuring that your customers receive their orders promptly and enjoy your food in the comfort of their own homes. It is both disappointing and disheartening to be met with such discouragement from the very staff who represent your brand.

I believe that every customer, including delivery riders, should be treated with respect and courtesy. It is essential for the staff to understand that their behavior has a direct impact on the reputation of your establishment and the overall customer experience. As such, I kindly request that immediate action be taken to address this issue and rectify the conduct of your staff members.

I would appreciate a prompt response to this complaint, outlining the steps you plan to take to address the issue. I sincerely hope that you will take this matter seriously and work towards improving the conduct of your staff members. Thank you for your attention and cooperation.

i also attached a video of many rides of waiting for food but staff do not really pay attention.

Yours faithfully,

Amir Bashir

[protected]@gmail.com

Desired outcome: Implement a feedback mechanism: Establish a system where customers and delivery riders can provide feedback on their experiences, allowing you to identify and address any recurring issues promptly.

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12:57 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Cold food incomplete order

I ordered 3 double cheeseburgers only got one it was cold the apple pie was cold as well as the large fries it was way overpriced considering what I received I'm a loyal long-term consumer at McDonald's I usually go to Tifton to order the exact same order but now I won't I want a refund my receipt number I don't see it but will definitely post a negative Google review it's unfortunate [protected]

Desired outcome: Refund

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11:42 pm EDT
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I went to McDonald’s today and the person who was taking my order was very rude. She kept interrupting me every time I tried to order by saying anything else, anything else over and over again. When they handed me my kids happy meal it had the word [censored] written on the happy meal box. Store #: 22592 Address 1901 Coors Blvd SW Albuquerque Nm 87121 Order #: 72

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7:52 pm EDT
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On July 7 at 6:30 we couldn’t get anyone to take order through drive thru. Waited 20 mins and no ever would answer. People were pulling off left and right. For 10 cars that left they might would take one. This is not the first time this has happened. Also when we could get service through the drive thru they would tell us cash only and this always seems to...

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6:10 am EDT
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Every time I walk into this McDonald’s this manager gives me a hard time and I know that she’s a manager because she has all the broken T-shirt. I just left all the deer I went to go use the machine because she said they’re not taking orders at the register I was told not to place my order in the machine because they’re only doing Door Dash. It is 6 o’clock...

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4:27 pm EDT
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McDonalds location 1808 S Beltline Rd, Dallas Tx 75253 On Tuesday 8;00pm i went to McDonalds to try the Grimace meal , i ordered 4 Grimaces meals, by drive thru , so i made my order , then proceed to pay , i handed my debit card to the cashier , he slide my card on the their little scanner to charge me for what i ordered ,but then after he finished sliding...

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2:14 pm EDT
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McDonald's on 9470 Greenwellsprings Rd is so unprofessional if it's not the customers coming there on a daily night and day always receiving free food from managers and employees taking whatever they want to take home also eating food while on shift the boys smoke weed and cigarettes in the bathroom they also smoke outside across from McDonald's and the...

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J
1:35 pm EDT

McDonald's Incorrect order and overcharged

Today 5/7/2023 at 15.48.30 I visited 0601 store, Heads of the Valley road, SkewenSA10 7DR.

I ordered chicken mayo burger amongst other items totalling £22.15p

When I picked my order up after paying I then discovered after pulling away from take away going home, I discovered I had a Chicken Sandwich instead of Chicken Burger. And much more expensive.

I am a disabled pensioner and am very cross with this. Sadly not the 1st time they made an error and if I`m correct not the 1st time I have complained to no avail. Not acceptable.

Please reply with reason

Desired outcome: Refund and an apology please and know staff be trained.

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Customer service by employee and managers was posted on Nov 19, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2920 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
    +1 (888) 424-4622
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    +44 370 524 4622
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    13%
    Confidence score
    United Kingdom
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    +61 298 757 100
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    4%
    Confidence score
    Australia
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    +64 800 539 4303
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    94%
    Confidence score
    Germany
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    +353 15 138 181
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    14%
    Confidence score
    Switzerland
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    +90 444 6262
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    7%
    Confidence score
    India
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    +63 28 635 490
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    +1 (312) 291-9224
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    United States
    8800 707 4499
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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