McDonald's
Reviews and Complaints

The McDonalds in Tarrytown, NY must be the worst McDonalds in the chain. At breakfast time they never have the meals that are on the menu they are always out of product. I have gone there and they don't have Coke. The machines are always broken, the service you never know how it's going to be. There window is the slowest. You order an egg McMuffin it is hard and cold it's like it has been in the been for hours. When I have time I will drive to the one in Ossining NY or get a regular breakfast in town. I feel that it has gotten worst everything I go there.

Stockton CA Wilson Way Location

Around midnight did a late night rib for some food and we get there and no one is coming to the speaker not the window nothing but we see them inside. When they see us they just continued about their business talking didn't attempt acknowledge us whatsoever until another employee recognized we weren't leaving. It was more than an hour before closing and then a woman yelled we are closed. Mind you I love my McDonald's and this exact franchise is the closest one to where I live now and it is always something. I spend at minimal $10 a day there but now I won't. Everyday I used to go and get the two sandwiches for four on the breakfast menu until another late night I went and ordered from the breakfast and they gave me rubbery like sandwiches that were cold as well old. I went back and they said to me OK would you like fresh ones like duh... And this is after I told her yes I just came here ordered this and this is old as ****! No I don't want another sandwich. Everyday I would go to a mcdonalds and get a good hot fudge Sunday well never now being that but this same franchise always everyday says our machines down sorry no ice cream every night or never fails. It's absolutely ridiculous. Another time they gave me chicken nuggets so hard I couldn't even chew not sink my teeth into it. Someone has to do something because quite frankly this franchise is putting a really bad taste in my mouth and anything I have to say as far as McDonald's goes

I went inside instead of drive thru. Was given an empty cup to fill at the fountain drink station. This was absolutely disgusting. Old food, dirt, caked on disgust all over the place. Extremely unsanitary.
I sat down to eat my mediocre food and then noticed thetables were exactly the same. Old food caked on, dirt and other gross bacteria just lingering.

Hi,
my name is bryan and i absolutely love the mc rib sandwich. I would like for someone to explain to me why mc donald's wants to play games with this sandwich instead of just listing the locations where they are being sold. Mc rib locator map is a joke and completely inaccurate ! most of the locations will not answer the phone, so there for i have driven over 100 miles round trip from columbia s.C. To clinton s.C., florence s.C. And sumter s.C. And still no mc rib. The clinton s.C. Location has the sign on the drive thru and don't have the sandwich and will not answer the phone ever. I have searched the internet and as of this letter there is no sure way to know where to find a mc rib, it is very frustrating, and beginning to get very costly. It seems to me you would want people to know where they were at !

Went through the drive thru at store #681
What a unpleasant experience. The lady who greets you and receives the money had the worst attitude I've seen in a while. I placed my order and she entered it incorrectly so I corrected the order by letting her know it was incorrect. She tells me with a attitude to drive to the window. It was a simple mistake (no big deal) but her attitude made it into a unpleasant experience. Her employee #13 Sidel.

I've noticed this McDonald has the worse employees working there. If you say thank you they will not say your welcome but either stay quiet or respond with aha...what happened to ethic or manners. They need better management and training. Definitely better leadership.

I hate going there but it's on my way home. On the weekend I will drive to a totally different Mcdonald then have to experience bad food with a attitude. Not going back. Fed up!

The past three times I have been to the drive through my french fries were cold. I buy food from McDonald's very frequently because I have three children who like it. I live very close by so my food should still be warm when I get it home. It's is a little frustrating because I too work in customer service so I don't know why this has happened the past few visits. I spend enough money there that this should never happen. It's the McDonald's on North Main Street in Bellefontaine, Ohio. Thank you

I'm not looking for a refund. I would just like some competence and professionalism for once from this local mcdonald's. I would love to go through the drive thru without issues. The lines are always long and about wrapped around the building... And there are two drive thru lanes! And even when they're not long, it still takes an eternity to finally get my food. And by then it's usually lukewarm if not cold. And there is nothing worse than cold, limpy fries. And every single time i've gone into their bathroom, there are tons of paper towels overflowing in the trash can onto the floor and the bathroom stalls are oftentimes nasty. But seriously... What is the deal?!

I am currently 8 months pregnant. I ordered thru McDelivery at around 2:30 am today and we received the order at ariund 3:00 am. I upgrade my drink to Iced Vanilla Coffee. After I finish my drink, I thought may buo na coffee but when I and my husband checked, it was a cockroach! Totally unaccepatble and disgusting! I am writting this as of 3:30am right after we saw this freakin roach on my drink!

I ordered food online wemt to pickup and they had no idea about online ordering so i had to wait an hour for them to finally gove me half my order.while i was waiting the worker accused me of stealing saying i didmt pay for my food so i showed her the email reciept showing i paid online with a card.by the time i got home i realized half my stuff wasemt evem in the bag amd to top it all off the food i recieve so so messed up.i was so embarrassed i did not return for my food that i didnt recieve and couldnt evem eat what i was given due to having a food allergy to mustard that was put on a hot and spicy.i had to go to another place for more food for my 3 kids because all my happy meals had small baby fries when i ordered extra fries instead of the yougurt or apples.the whole experience of standing there for an hour listening to the workers acuse me of stealing has made me never want to go back.i would like a refund for the part of my order i did not recieve.this was the worst experience ive ever had..

i purchased a buttermilk crispy chicken sandwich from mcdonalds through the drive thru and i sat in the parking lot to eat my food well when i opened the box to eat my sandwich there was a strange odor coming from my sandwich . i open the bun to examine my sandwich and i notice that my tomatoe is really really white and mushy looking and i attempted to pull off the tomato and it just turned into a mushy mess until i managed to scrap all of it off witb my finger

I purchased a Pulled pork burger on Sunday 3rd December 2017 from the Drive-thu. The trip to my home only takes 2 minutes so there is little time for anything to happen to the burger that could be attributed to the drive. When I opened the container I could only see a great mess instead of something I could enjoy eating. I returned the burger to McDonalds where upon speaking to the manager I received a double Angus burger and chips to replace my meal. I feel that the issue was not taken seriously and I very much doubt if any further approach was done to the staff there. To add to my indignation I was requested to wait for 7 minutes for this atrocity to be delivered to me at the parking bay outside the shop. Photo of this mess is attached

To whom this may concern,
My name is Lydia Gonzales. I had went to McDonald's last night around 10:30 pm in San Antonio text on s. New Braunfels st. I had the worst experience there in the drive threw. I wanted to order 3 breakfast sandwiches for myself and my disabled daughter. The cashier who took my money had said my $20 bill looked fake (I can guarantee you my money was not fake.) She took the $20 bill to her other Co workers and they were all staring at me and laughing. I asked to speak with the manager and she just told me to pull up, leaving me parked there for a long time. She finally comes out saying the manager is to busy to talk. I just asked for my money back and I never got my food. I understand the lady has to do her job with checking the money but not only was she inappropriate, she was very disrespectful and it was absolutely humiliating especially to have her and the co-workers staring and laughing. You could not believe how embarrassing and awful this experience was for me.

I would like to speak with someone about this situation. If you can please contact me @ [protected] or my email is torres.[protected]@gmail.com

Very rude and nasty cashier, restaurant was nasty, trash running over in whole restaurant, no lids for large cup, cashier was more worried about mopping at 7pm then waiting on, customers, restrooms mens and women's was very nasty and unpleasing to use, manager was their and acted like she didn't notice what was going on because she was busy on the phone

December 03 2017

To whom ever it concerns,
"My Not So Wonderful Experience With McDonald's Restaurant #10943 on video"

I visited the 9607 E Independence Blvd McDonald's in Matthews NC 28105
today at 10:23 am . I ordered in the drive thru 2 Bacon egg & cheese, 4 hashbrowns, 1 sausage McGriddle & 2 sausage burritos. I payed for my food at the first window and went to the second window to receive from a McDonalds employee 1 bacon egg & cheese biscuits .I told the McDonalds employee I have a bigger order, the 1 sandwich is not mine. The McDonalds employee then handed me another bag. I always try to at least briefly count the quanty of items in the bag which was 9 total. I did not check each sandwich but at least it was more than 1 bacon egg & cheese that I previously was offered. I took my McDonalds bag of food home to find out it was still wrong. I ordered 2 Bacon egg & cheese biscuits, 4 hashbrowns, 1 sausage McGriddle & 2 sausage burritos. I received in my McDonalds bag 2 Bacon egg & cheese biscuits, 4 hashbrowns, 1 sausage McMuffin & 2 sausage burritos. I immediately went back to McDonalds to the drive thru to inform them of the 1 sandwich that was prepared wrong that I received 1 sausage McMuffin & ordered 1 sausage McGriddle. The McDonalds employee asked if had my receipt. I said no I could not find the receipt the McDonalds employee told me to drive forward the manager would help me. I stop at the first window and asked the Mcdonalds Cashier if she remembered me she said yes. I told her what I ordered and the amount and she printed my receipt. I then went to the second window and a Hispanic woman named Norma which was the McDonalds General Manager came to the window. I handed her the receipt and told her they had gave me the 1 wrong sandwich I ordered sausage McGriddle and I received 1 sausage McMuffin. The McDonalds Genaral Manager looked at the receipt and said they charged you for a McMuffin and you got a Mcmuffin. I told her I ordered a McGriddle . The McDonalds General Manager said we repeat your order at the drive thru and at the first window. I said, she did repeat the order at the drive thru but the cashier did not repeat the order at the first window. I told her it sounded like she repeated it correct at the drive .I said regardless, I ordered a sausage McGriddle and received a sausage McMuffin . The McDonalds General Manager told me she could not help me. I said fine. I ordered a sausage McGriddle so charge me for it again if thats the only way I'm going to get what I ordered . The McDonalds General Manager charged me again for another sausage McGriddle. I told the McDonalds employee that I want the receipt for the sausage McGriddle I just ordered .The McDonalds Employee went to hand me my receipt I noticed that there were about 9 receipts still attached to each other when she tore my receipt loose. I then new why I didn't have my receipt from my previous order.I Immediately new not only was my order wrong but they are not giving there customers there receipts because there still attached to each other hanging out of the register.I told the McDonalds General Manager that I want McDonalds corporate Phone # .The General Manager gave me a local phone #.I asked the McDonalds General Manager again is this McDonalds corporate phone# she said yes. I new this was a lie because of the area code of the phone# .I told the McDonalds General Manager I was going to call corporate about my experience and I would never eat McDonalds again. The McDonalds General Manager just shrugged her shoulders. I looked at my rear view mirror at the line behind me thinking the McDonalds General Manager does not care about me or the drive thru line that was already terrible and getting worse every second we where arguing. I said your going to let $1.00 profit run a customer away and the McDonalds General Manager again just shrugged her shoulders. The McDonalds General Manager said there's the phone # make your complaint.

Order#78 @ 10:23am on 12-03-2017

McDonalds Restaurant #10943
9607 E Independence blvd Matthews NC 28105
[protected]

I placed an order on the app to be picked up.. i got here 40 mins ago and they keep acting like im not waiting on food. Then i ask how much longer and its 5 mins.. this is ridiculous. 40 mins for a mcrib meal a kids meal 2 cheesburgers a hot and spicy and a lrg fry? I dont want to lose my religion in this place of business but this is uncalled for. Ant they are rude about it.

To explain in more detail Yes I was in your drive thru last night and first off we drove around to the drive thru to talk into the speaker and it did not even work so we sat there for a good 5 minutes and it did not work so we drive around to the window and we order are food 2 Big Macs two orders of fries and 2 large coke's. We got there at 945 pm and it is now 10;30 and I have a pregnant wife who was starting to get real irrational with me so I can go to ask to speak to the manager her name was tonya by the way and I say what in the world is taking so long to get my food and she has the nerve to spit back we got the order 17 minutes would you like your food
hot or cold, now this is supposed to be fast food now if you guys do not do something about this you are going to loose a customer for life.

The closing staff at mcdonald in burien wa that worked on 11.30.17 are very disrepectful. First and foremost the cashier started off very rude. Not to mention the fact that the "manager" we asked to speak to about his drive thru cashier had the audacity to have a huge smirk and laugh like he didn't seem to care at all about how his employee was acting very rude. When we drove off the cashier came to the second window and said "bye" sarcastically knowing that her manger doesn't have a care in the world. The "manager" slammed the window while we were in the middle of speaking to him and while we pulled off and said some more stuff while we pulled off knowing we couldn't hear them. On top of that they messed up our order! This whole experience from this one specific mcdonalds ruined my whole mcdonald experience and i've been a loving customer for 19 long years. After today I will no longer be a customer to mcdonald.

Incident happened on the 24 November 2017.

McDonald's Witkoppen Northgate - No. 54 North Thumberland & Witkoppen Roads- [protected]

We placed an order through the drive thru. My son ordered a Chicken Mac Burger.

When he opened up the take away box he noticed there was no bottom bun of the burger. We did not go back to Mcdonald's and complain.

We have attached pictures for the incident.

I visited my local McDonald's this morning and ordered at 5:34am (per receipt). I usually only order inside, but due to the time of day I was forced to use drive-thru which has proven time and again to be quite slow. I thought since it was breakfast time it would be faster than normal- there's usually more workers on the a.m. shift. I was very wrong. After ordering, I moved maybe 1.5 car lengths and sat in the same spot for around 9 minutes. 2 cars sped out of line because they got tired of waiting. After 2-3 more minutes I received my order. Didn't check it (I'm 8 months pregnant and was irritated at the wait time so I just left). Drove straight home (about 10 min drive), looked in the bag and I was missing an item I ordered (I paid for it- per receipt). Quite disappointed.

I recently went in on the drive thru to place a simple order of cookies and an ice cream cone. I warned the cashier that I was going to pay the total of 2.78 in coins (10 dimes, 20 nickels, 3 quarters) and maybe that bothered her enough to burn the cookies. The person who I went with joked saying to dip the cookies in the ice cream to cool then off. To our surprise the contact of the ice cream with the cookies, they started to sizzle! I was upset at the amount of care that was given when handling the food.