Mercari review: Shipping issue with carries causes losses for sellers

I sold an item using the app as I’ve always done and I shipped the item as usual and received my receipt. For whatever the reason, tracking suddenly stopped on the item without any updates. I tried multiple times to reach out to Mercari using Help and Phone without any success or direct communication.

Over a week late I received an email stating that the buyer would have the option to cancel the item which means that I will not be paid for an item that I have shipped.

There is no accountability being taken by Mercari during this transaction which is of great concern to me as I have at least three other items that have sold and are pending delivery.

I am not getting any answers as to what is going on and the item that is missing is a Luxury item which is of even greater concern to me that I am not getting any answers.

I am even more concerned about the other items that are also pending delivery, Will they reach their destination and will I be compensated for my items.

Can’t seem to get a simple answer anywhere and the generic email responses are also providing so answers or support.