Mercedes-Benz International
Reviews and Complaints

I would like to point out again that I took my car in on 15 May 18 because I heard a knock noise on the left rear when I go over a bump. After I received a quote of R 83 965.20 and a shocking message that my cars maintenance plan ran out of the 120 000 km by +-4000km although the 6 years were only up at the end of Jun 2018 thus I confirmed that I do not have that amount of money and would rather like to have my car back.

At this stage Tinus confirmed that my car had NO PROBLEM and a CLEAN technical diagnostic(computer) test.

When I fetched my car the afternoon I started the engine to go and got a shock as a message appeared stating "malfunction contact the workshop"

The next morning the car went into limp mode and they started looking for the problem from 15 May 2018 till 13 August 2018. The exact same problem I had in Dec 2017 after the instrument cluster were replaced and still under maintenance plan.

They then confirmed the:
First the engine harness must be replaced
and after days then the control unit
and after another few days the engine control unit.

Needless to say that my car was 1000% perfect when I left it with them with a clean technical diagnostics but I am out of pocket with R 24 427.

Can MBSA Technical confirm that the above was all necessary and above board?

NEVER EVER DRIVE ANY MERC WITHOUT A MAINTENACE PLAN EVER!

I am Zanele Mudau from Johannesburg. I bought Mercedes Benz CLA 250 Sports 4Matic in September 2016 from New Vaal Motors in Vereeniging. I have had an engine light problem since the first day I driven the car till today. The car cuts off while driving, everytime just after filling up the petrol tank whether at reserve or not still does the same. It has been a year now and the problem still persists.
This is very frustrating and most of all embarrassing situation that I have to go through each time I go to the petrol station. I have reported this matter at New Vaal Motors in Vereeniging since the month of purchase and they insisted that, there is nothing wrong with the car. I took it back this month of January 2018 and I was told that, they have re-formatted the software and they hope all should be fine.
Unfortunately, the car is still the same and I do not know what else I should do.

Please please please assist

I took in my car to Merc Benz in Rosebank on Friday 29 Dec 2017 for a service. The droppinf off of my vehicle went just fine.
I did get a call getting an update from my Service Advisor during the day.
Later in the day I get a call at 14h09 asking if I can be collected. I made my way downstairs around 14h20 to give them time as they were literally down the road from my office.
I was only picked up at 14h42.
I then had to wait a further 45 min at the dealership as my car was not ready. I was picked up too early!
I finally get my car, before I leave the dealership I wanted to plug in my phone to charge only to find that my car charger (Snug - quick charging) was missing.
The service advisor was helpful and helped me look but nobody seemed to know where it was - even though a Car charger was listed on the list of items that where in my car when it came in.

I am absolutely apaulled at the level of customer service I receievd from Mercedes Benz as I expect so much better from them.

On August 25, 2017, me and my husband visited Mercedes Benz of Bedford. We were only interested in looking at a vehicle that we saw online. We planned to purchase a custom built $77, 000 vehicle from another Mercedes dealership that was closer to home. Upon entering the Mercedes Benz dealership of Bedford and discussing this with the salesman Raige Moravec, he assured us that we should purchase from them because they can give us a better price. Though the car salesman was inexperienced and seemed to know less about the car than us, we went ahead and gave him the car build sheet. All he had to do was literally punch in the specs into the computer, get our deposit, and send the custom order to Mercedes for processing. We provided him a check for $2000 order deposit on August 25th and he assured us that we would have our vehicle by the time we wanted to pick it up, which was supposed to be late December of 2017. He did mention that the order would only take 6-8 weeks, and that we could pick the car up sooner if we wanted. We did explain to him that we were sure that we wanted to pick the car up in December 2017. With the assurance of the salesman and signing the order agreement form, we began planning for preparing to get rid of my current vehicle. Beginning on November 13, 2017 through December 6th, the salesman was calling and was trying to get us to forfeit our custom ordered $77, 000.00 vehicle and take other cars that had waht he called "more features" than our custom ordered car. We did entertain the possibility and looked at 2 spec sheets and even came in to look at a vehicle that he was wanting us to purchase instead. After this, we let him know that the cars he showed us did not meet our needs and in fact did not have more features, and that we would prefer to await our car that we thought at that point, as agreed to, that we would receive our custom ordered vehicle that next month. Suddenly, the car salesman started asking us for the order form with the vehicle specifications on it. We found out after speaking with him and the sales manager, that he did not have our vehicle specifications. This meant that he was dishonest with us when he told us that cars he showed us had "more features" because he did not have anything to compare it to. The salesmen kept ensuring that he placed the order, but suddenly couldnt find it. Raige then proceeded to try to sell us other cars that we clearly did not want. We spoke to the sales manager finally on December 7, 2017 as we kept getting the run around with Raige. We explained the situation to him and he got back to us on December 8, 2017, and told us that the custom vehicle was never ordered and that if we wanted to place the order that day, we would not receive the vehicle until March of 2018. We thought about this, and my husband went to the dealership to get our money back. We were told that we had to wait 7 to 10 business days to get our refund. This all is unnacceptable and is truly bad business. I expected better, at least basic service from a luxury car dealership. Our reciept that I have states " order GLEcoupe 43 in the memo section". I do not understand how this could happen and the dishonesty associated with this process. We are now having significant issues and dilemmas because we already made plans to sell this car. That means that I would be left without a car or I have to inconvenience the buyer. Also, I live in the snow belt, and planned on having an SUV for to drive this winter. I feel as though my safety is compromised if I keep my car for the winter and also the integrity and reputation I have with the person that was planning on buying my car is tarnished. I am likely going to lose the sale. This was also going to be my Christmas gift to my family, and now that is ruined. I am very stressed out trying to figure out what I am going to do and how to handle this. No one should ever have to go through this due to a dishonest salesman. Especially around the holidays. We did not deserve this treatment at all.

Seat cover cracking and opening up at seams.
I purchased a new Mercedes Benz 350E in 2011.
Manufacturer's sales literature explained that they try the seats over 300, 000 to insure that they are functionable and lasting for the many years that owner uses his car.
I have owned my new Mercedes 350E in 2011.
I estimate I made a maximum of 8.400 trips. Yet, the driver seat is already cracking and the seams are opening.
I weigh 185 lbs. so the seat was not used out of the ordinary.
And I am the sole driver.

Seat cover cracking and opening up at seams.

Topic:

Sudden Unintended Acceleration (SUA) with videos as proof, but claim is denied from Mercedes-Benz, South Korea.

All I want is either a refund or a replacement car, but they refuse to cooperate with me. Mercedes-Benz (MB) has kept my car for over 5 weeks to diagnose the problem, but has no conclusion that the car is defective...

Background:

I recently purchased a brand new 2018 Mercedes-Benz A-class AMG Line Package on September 29-2017. On October 7-2017, I experienced SUA, and called MB. They ask me if I had proof of this, which I didn't at the time because I was freaked out when it happened. Two days later, it happened again and this time, I was able to make videos of it in the car while it was still accelerating up to 110 km/hr in a 60 km speed zone. I sent the videos, as proof, to MB and they came and towed my car. They have kept my car for over 5 weeks now for diagnoses but couldn't find the problem. They are now denying my claim even with proof of videos from my iphone and from the car's blackbox videos. Please help me to resolve this problem... I can email you the videos if need be...

My wife had a mechenical problem with our mercedez e200, around the 19 Of September 2017, she was on her way from Kimberly. The incident happened in Wolmaranstad, the car was towered to New vaal motors in vereenigeng and we were told that the problem was (water cooling pipe) the surprising thing was the car was not striped at all, on the 04 October we went to collect the car and paid R12971.40, on arrival my wife informed about the yellow engine sign that come up and go on the car. I thought that this was not serious but still Phoned the lady who assisted us Ms Angelique Buckle who was not availble and left a message for her to call back, of which she never did.
on the 21 October 2017 i got a call that my mother was in a bad state at a hospital in Taung we decided to travel around five in the afternoon on our way to Klerksdorp the car started over heating again. We had to return back to Johannesburg and cancel our journey. This made me very angry because i had a reason to trust that professional people who charges a lot money had fixed my car. Out of frustration i took the car to M2 City because thats where i normally service the same car.
They came back to me on the 23 October that there was a valve missing hence the yellow sign on the engine and quoted me R 5268.60 for it, unfortunately it was only going to be here on Thursday. i received another call on friday saying they have tested the car on a short distance and it was okay, but when the attempted a long distance the car was overheating again. Finally i received another quotation for R29176.20 excluding some extra R7000.00 because apparrently the problem is topgasket.
I just feel this is too much to bear and confusing worse this i cannot afford.

I kindly seek your intervention and assistance. during the first interuption i had to hire a car for my family.

kind regards

gilbert Seipone
[protected]

I own a W205 Mercedes Benz C Class C250 and had my vehicle serviced at 30174km. At 31922, a "Check vehicle pad wear" warning light appears on my dash. Part of the service is to check brakes according to the service book. I was told by the service department at Century City Orbit that they will only attend to brakes if the warning light comes on? I have had Mercedes products for the last 18 years and never experienced this type of issue. I am leaving for a tour consisting of approximately 5000km and this would have been a problem if the warning light came up on my tour. Has MBSA stooped to such low levels in the servicing of their vehicles or do you have a reasonable explanation why you have such a practice?

I bought a slk 55 amg 4.5 years ago a brand new one and I paid for black wheels /mags . I signed for the same and took the vehicle as they said we will replace the black wheels when we get it . It is 4.5 years and still no sign of it. Everytime I call we will investigate and get back to you

Is this what Mercedes stands for ? When a customer pays for is it not your duty to give the customer what he paid for, why is this the customer have to chase you for 4.5 years and still not got it

I want Mercedes to act reimburse me the same with interest for 4.5 years for this bad customer service. Manny [protected]

I took the day off the 22nd of September to receive my iPhone 8 that was coming out that day.. I not only have 1 dog, but 2 dogs.. the ups worker DID NOT ring nor knock at my door.. he left the notice without even filling it out! I took the day off SPECIFICALLY to get the phone! Ref# [protected].. the people who work at ups obviously want to get paid for NOT doing their job! I’m very disappointed with the ups and I will spread the news!

A few months ago I took my vehicle in to Mercedes Benz Bryanston as the entire sun visor came loose on the passenger side and then on the driver side. I was told my the service manager (upon contacting Mercedes in Germany) that this was customer fault and I would have to pay to have the visors repaired. Needless to say I took it back to the dealer where I bough the vehicle and they repaired the visor as my car is under warrantee.

After years of hardwork i finally managed to afford a pre-owned 2014 Mercedes-Benz E63 s amg. On Tuesday 08 August 2017 I bought the vehicle as a private sale for R930000 with the balance of a 6 year premium drive motor plan and financed it over 60 months . When pickng up the vehicle i noticed the the brake had a "grinding" sound... however because it is a high end vehicle, i would assume the "brake wear" light would have came on if it was really bad. I drove the car from jhb to Durban and still no "brake wear light". I continued to drive the card as it is one of the safest cars money can buy. On  Thursday 10 August 2017 a "brake wear" light eventually came on and i IMMEDIATELY called Mercedes-Benz Umhlanga to book vehicle in as brakes are covered by Plan, i got a booking for Monday 14 August 2017. With the brake wear light on i did almost 200km driving car carefully. I was 100km from home when light  came on and 65km from home to dealership . When i took the car to Mercedes-Benz Umhlanga On Monday 14 August 2017. i was told that i will have to pay for brake pads because the previous owner did brakes at 20000km and i did not fall into the "Cover" period (even thou i had  440kw heavy car with brake assist) a apparently my brake pads were not supposed to be replaced after 10000km. 
After an hour i receive a call from Mercedes-Benz Umhlanga telling me that i have to replace the brake discs as well as this was damaged  due to metal to metal contact... the total cost R40560!... i asked Mercedes-Benz Umhlanga how can i be liable to pay for brake disks when i am sure the brake pads that need replacing has a faulty "wear" sensor that came on too late!. After a whole lot of arguing i am forced to Pay R40560 as i need my car.

I am confident that Mercedes-Benz fitted a defective brake pad intially when the previous owner serviced the car... because of this i was not warned early enough and because of this the brake disks were damaged.

I am a small fly compared to Mercedes-Benz benz, i will never win with them, what i can do is a educate the consumer... by getting as much of my message out there as i can. Mercedes-Benz does not care about you after you buy a car, they offer you all theese benefits and plans to sell you their cars, but please look at the parameters of theese plans, it just dont make sense. Logically, how can a high performance vehicle such as an E63 s amg have the same "acceptable" brake wear as othet vehicles they sell?, please take into consideration the Brake assist Feature with apply extra pressure before every stop... also why should  i pay for brake discs when Mercedes-Benz brake wear sensor comes on so late... i own 2 other Benz, and i can honestly say that when my brake wear sensor comes on, i can still do ALOT of kms before my brake discs need changing!

 Mercedes-Benz makes beautiful cars... however the after sales is pathetic and you as a consumer will get screwed in the end.

hi, there are many classic Mercedes-Benz in Iran, Iranian people love Mercedes from old time till now. from any model like vans to sedans. but the ridiculous matter in Iran is that there are no original parts of any classic model exist. all parts are scraps that come from other countries like United Arab Emirates . My grand fathers owned two beautiful Mercedes that are getting pretty old & useless because of this lake of good parts. I think this is a disaster for Mercedes co.. your official distributor is just focusing on new models and the don't care about classic models. now, I have a new car, a E20-w124-1987. It is a beautiful car and I love it but I am struggling with its old parts that I can NOT replace with original and good parts. I expect from Mercedes co. to fix this problem for me.

this was my message to Daimler Co. 4 months ago. since then, they did not make any progress except some phone call from Iran's official distributer .
My problem with Mercedes-Benz co. is with my classic car. I know mechanics that about 40 years ago were Mercedes's representative in Iran and now they are so poor because of your official distributor. your official distributor doesn’t care about Mercedes-Benz classic cars, the cars that with proper parts and maintaining are so much better than new Iranian cars and Chinese cars that these days are very common in Iran. They may tell you that they so eager to support classic cars but they don’t, according to the knowledge that I have and precedents that Setareh Iran co. showed in these years.
I assure you those mechanics that still have the commitment to Mercedes's brand is so much more trustworthy than Setareh Iran co. in this part.
I expect Mercedes-Benz to do some serious action about this situation in Iran.
I will send this message until you show me some progress.

We signed a contract on May 13th for a Mercedes Benz A180 Sport D which was displayed at the showroom and ready for registration. Today, July 13th we are still waiting and they are not able to give any indication . Informed Mercedes Benz Italy but nothing happened, just words. We would like to have our deposit back in order to buy the car from another car dealer.

On March of 2017 I had taken my Vehicle (2009 Mercedes Benz E-350) to get serviced.

I needed to get the required annual inspection as well as an oil change. I had requested a loaner vehicle since this particular service department takes quite a while for even the smallest tasks, based on my numerous previous experiences at the location in Plano, TX.

Upon my arrival, Johnnie, who was unfortunately the service adviser that I was assigned to, first argued with me that I don't need an oil change, since the message was not displaying that I'm due for a service. I then told him that might be correct, but I'm getting a message, that my car is low on oil and check oil, then I proceeded tot tell him the vehicle has close to 100k miles on it so instead of waiting 10k miles, as required by Mercedes Benz, its actually better to get an oil change sooner even if there was no message since the vehicle has so much miles on it. He looked at my display, and found that it indeed was stating check oil. Johnnie didn't say anything, he then stated, and I see you also need a state inspection, which I responded that is correct. he proceeded to say, okay, so you'll be waiting right? I advised him that I made sure that I stated I needed a loaner, and I wouldn't be waiting, which is clearly stated on the appointment. He once again started arguing with me stating that it's not going to take long, I responded, I've been told that here before, when in fact I had to wait 4+ hours, so, I will need a loaner.

Finally, I got into the loaner vehicle and was on my way. I had dropped my vehicle off at approx. 11 a.m. and finally received a call at approx. 4 p.m. stating that my vehicle will be ready in a few minutes. It took them 5 hours to service my vehicle, yet, earlier I was advised by Johnnie himself that it shouldn't take any more than an hour. I was relieved that I didn't wait.

Once getting in my vehicle, I notice my start engine cap that sits on top of the shift gear, is off and sitting in my ashtray! I didn't even drive, nor did I move my vehicle, I quickly got out of my car and brought it to Johnnie's attention. Johnnie advised me he will check to see what happened. He then called the manager over, and they accused me of removing it and saying that it had been like that before! I was furious! These guys were stating that I had done this and none of the guys that serviced my vehicle had anything to do with it. I was furious as my blood was boiling, I raised my voice once, and when the manager told me I need to calm down, I had said okay, well this not right, someone from the service department damaged my vehicle and you guys are saying I did this! So, I didn't want to escalate anything and I left, which was a mistake on my part, but I wasn't thinking since I wasn't in the right state of mind. I had then a filed a complaint with the general manager. I then received a call from them and they stated to me they are not going to take responsibility of it. In other words, accusing me of having done this and stating that we don't know if it was like this before, even after I advised him that the button was on the shift gear when I brought my vehicle in.

The only good thing that I thought had came out of it is the fact that the car can still be started using the push option without the button. I kept stating and asking, while on the call with the general manager, why are you making such a huge deal about this, when all that needs to be done to repair this small problem, is just insert the button where it engages the engine start?

He then finally got agitated and answered "Because we would need to replace the whole unit!" There, I had gotten my answer as to why they are not taking responsibility and accusing me of doing this.

So far I haven't done anything about this as I've been traveling. Now that I had some time not traveling any time soon I thought of finally trying to get this issue resolved. However, I'm actually stuck on what to do in this situation, as nothing like this has ever happened to me before. I just don't know what direction to go to get this situation resolved.

Since this car was purchased from Orbit Motors Century City in March 2015, I complained about the vehicles poor suspension quality compared to their adverts which rates it as improved from the previous versions and to date I have received arrogant answers from incompetent customer relations personnel at the dealer as well as the head office customer relations. This was taken up with the MIO who accepted the explanation of the dealer without considering my concerns at all. No investigations or tests were done to my vehicle but was summarized as a characteristic of this brand of vehicle. After approximately two years It has now been proven that the vehicle is within specifications after discussions with the Dealer Principle of Orbit Motors with a road test which was now considered, but the "Agility suspension" advert does not provide the correct information as the vehicles characteristics which is fraudulent advertising. (See attached photo of advert). It is stressful driving this vehicle due to it's whip-tailing over undulated road surfaces and Orbit Motors feel that they are not responsible for the vehicle's characteristics

Bought ML 250 in November 2015.

Since then was at dealerships 9 times because of breakages. It was towed in by flatbed 2 times in last 4 months

Last time me and my wife was left 89 km away from our holiday venue and I had to arrange transport myself at 6pm that day - no support from Mercedes Benz SA ito the Premium 100 agreement.

Mercedes Benz SA refuse to pay the costs related to transport and collecting the car from the dealership, 155 km away, while the Premium 100 states that costs will be paid.

Please read the Premium 100 contract and make sure you have additional support as Mercedes Benz does not provide support as per the agreement.

I bought a used Mercedes Benz, not thinking about how it was a Mercedes Benz and there aren't authorized places in my town that do work on them. It was one of those, "it's the cheapest car on the lot, a Kia used car lot in Lake Charles that is actually nice - I just didn't think about all of the required details, so the questions weren't answered (Entergy totaled my car and got off scott free, so they didn't pay me a thing, I was still getting over some effects from Oxycodone, so not all my mental faculties were there about asking questions about the car) It breaks down and I take it to a couple of places in town and they never truly fix it. It breaks down for good and I have to get it towed to the Mercedes Benz dealership in Beaumont, TX. Thankfully the representative on the phone that night was nice and said that they pay for the tow as long as I get it repaired at the dealership. Sounds good. It is towed out on the evening of March 3 (I think this was the date - between the 1st and the 5th).

Get a call that the car is done on March 28 and find a ride to Beaumont on March 31.

1) Get the car back on Friday, March 31. Only once it is dark out at night, realize THAT NIGHT that the interior lights no longer work (this was only AFTER the dealership did any work on the car and not with anything we did).
2) On the morning of Sunday, April 9, get stranded at Stellar Beans. Hope it is just a jump that I need, but a jump isn't starting the car. Somebody that knows about cars comes and looks at it and tells me that all of my wires have been cut or stripped and wraps them with electrical tape them so I can actually start the car and drive. The car starts beeping at me and warning lights are on the panel.
3) Also, find out that one of the keys provided from the dealership does not start the car. It will let the lights start up, but that is it. The fob doesn't work at all.
4) Be mad at every. single. call. made to ANY Mercedes because they will NOT give any reset codes so I can get my car to stop beeping at me. This is because I want to be able to drive in peace. However, am glad that the car is at least safe to drive. Still, be angry with Mercedes because I did not use $5, 000 of my student loan to get my car repaired in order to have it be messed up more - and think they will probably find "more wrong" with it and want to charge me more rather than honor their warranty.
5) Order an OBDII reader, get it on Friday, April 14.
6) On Sunday, April 16, find that my gas tank is only filling half way again.
7) I look at the OBDII reader and there are MANY CODES that can be found

Mercedes Benz jerry rigged my car! They did NOT fix it. It makes NO SENSE that they don't want to take pride in their work, but I DO KNOW that they did stuff so OTHER STUFF would happen and they'd try to BLAME ME for more and CHARGE ME for more to get out of their warranty!

The car beeps at me all the time when I drive and then it stops only when the brakes are on or when I'm in park.

I do NOT want to buy another Mercedes AT ALL.

I wrote to them with the solutions at the bottom, but all they did was act like I wanted to BUY another Mercedes AND from that dealership! First, of course I don't and secondly, even if I did, I wouldn't be buying from that place. I already paid them almost $5, 000 and I know they say the reason the Mercedes was dying was due to other issues from what they did. Even though I had just gotten these repairs done, Mercedes people everywhere - the dealership, either of their free numbers, anything online, were just giving me headaches AND they wanted me to pay to tow it back - when I knew they would just say what they had done wasn't any of their fault (because I saw on the receipt that any of the one year warranty is only if they determine it was their fault. I found it better to trade the thing in and finance a Kia Soul. It can be serviced and fixed locally. Plus, it is still under warranty and will be for the next five years as I doubt I am going to drive it the distance it requires to be driven within the next five years. That Mercedes ML500 was a piece of junk.

Mercedes STINKS. They are NOT helpful and are just money grubbers!
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Solutions:
1) You fix my car, FOR FREE, including ANY MORE PARTS REQUIRED. You messed it up in the first place. I did NOT have work done on it. This includes towing my car to your dealership AND towing it back to my residence because I do not have time for this mess MADE BY YOUR MECHANICS. I am NOT paying you another penny. You also need to pay for me to have a rental car for however long you have my car because I was already inconvenienced for a full month without a car and I can't have that AGAIN.

2) You take the car and YOU pay for me to get another car, one that is NOT a Mercedes, one that I can get repaired locally - and it doesn' t HAVE to be new. It just has to be one that I personally like. (don't know, but for YOU this option may be cheaper, as there is a used lot that has cars under $10, 000, so I'm probably still being too nice to you here). I am interested in a USED CAR that is availble in LAKE CHARLES. But, I am NOT paying until YOU do something.

3) If neither of these options is chosen, then I will SUE YOU and MAKE SURE that people know you are TERRIBLY CORRUPT!

Yeah, so no suing. They also had my e-mail wrong.

I purchased a Mercedes 2014 C250 Avantegarde W205 from Orbit Motors in Century City, Cape Town in April 2015.
At the first service in August 2015, I indicated instability of steering over bumps in the road. No fault found on the steering concern at the service.
The steering problem remained and in March 2016, the problem was again reported on Mercedes Benz SA website that referred the matter to Orbit Century City. Arrangements were made for the 2nd March with the Customer Relations Manager, Marcelle Krapf for a test drive. The vehicle was driven by the technician and me and my problem was identified. I was told that the problem could be a characteristic of the vehicle due to the different size tyres front and rear, but the test drive was too short to identify the dynamics of my problem. The vehicle was visually inspected in their workshop while I was waiting and was informed that nothing could be seen that was wrong. No tests were done on test equipment to check the alignment, shock absorbers or suspension. We both agreed that this was not suitable for such a premium vehicle and I requested that this be escalated to MBSA technical department. This was confirmed by Marcelle Krapf, that it would be escalated. I also escalated to MBSA.
After various delays and poor correspondence from Customer Relation Managers, Tau Makoni, Mpho Masutha, Phumzile Malebe, Sibusiso Hlatshwayo, I was informed on the 2016/05/20 that according to MBSA, a thorough test was done, vehicle comparisons were done and that the “characteristic” was as a result of various technical components such as ESP, ABS system, brake temperature tyres etc. etc. And this was normal for this vehicle.
I do not accept the fact that my vehicle was thoroughly tested as mentioned before, the check done was in the short time while I was waiting for my vehicle. This judder on the steering characteristic was not present on three previous generation of Mercedes’ I owned, one of which I still own (C200 Avantegarde 2009)
Over the last fifteen years I received excellent customer service from MBSA. I do not have an issue with Mercedes, only that they honour their customer’s rights as promised as the problem is a concern to me. All further e-mails are now being ignored. I have contacted Marcelle Krapf, customer relations at Century City on the 8th June, who indicated that she is unable to assist further with tests as the matter has been escalated to MBSA.
My passion for the Mercedes brand is slowly being deflated only due to their customer relations and the manner in which this case is being handled. I have requested reference numbers for my complaints to Tau Makoni as well as Phumzile Malebe, Customer Relation Managers, and have received no further response.
I have requested the assistance of MIOSA (Ombudsman) but they simply agreed with MBSA and closed the case

I had brought a car from your indian dealer benchmark cars in surat with chassis number wdd2120036l057383. At the time of contract we were promised car of 2016 make but by using dubious means and taking advantage of your reputation they delivered a car of aug 2015 make.in spite of repeated followup our complaint is not being solved. They have made a contract note also on which they never mentioned year of make but it came to our notice only when we received the insurance cover note.in spite of repeated followups the company is not even responding to our comnmunication
Regards
Shyam