CB Car Dealers Mercedes-Benz International cla 200

Mercedes-Benz International review: cla 200 1

Diana Chew of MY

Nov 02, 2019 10:18 pm EDT

Verified customer

I am Diana from Malaysia.
I am writing to you as we did not manage to get our msg through to mercedes benz malaysia.
As an owner of a Mercedes CLA I am fully dissapointed with their service and maintenance. Our car was fully serviced by Cycle and Carriage Damansara Kuala Lumpur all these years...but right after the warranty period, the car start to have problem.

First, radiator broken few months right after the warranty period.

2 months ago due water leaking we sent the car back for checking, sent in on thursday, and they promised it can be ready by saturday then they forgot about us. We have to call monday to follow up then only they promised tuesday we can collect the car. The car was only sent in for service in august.

After we collect the car, we saw that one of our front light is soak with water, when we sent them our lights were fine. Then they ask us to return the car for checking again, and it took 2 weeks and ask for RM 8000 to replace one light which was not our fault. After some argument they agreed to replace at their own cost. As we are unhappy with the service so we ask to see the manager for the service department but we were being push around and not being able to make a complaint to the right person.

Last week, we drove back to Penang to celebrate my brother's birthday, but on the way back we realised that the car is not picking up after 110km/hour but there were no error message so we stop to check the car. Only to found out that intake hose is broken with a big hole. But since the car has no error signal or message and temperature was normal we decided to go back Penang and send for checking the next day. However before we reach Penang, waze directed us to turn into Jawi because of heavy traffic...only when we were in bright area we realised the car emissed so much dark smoke from the exhaust pipe and engine was trembling when we were stopping at traffic lights. So we immediately stop the vehicle and checked the car again, still the car temperature meter indicate that the temperature is normal and no error msg pop up. So we call for towing as we are afraid after we feel the heat from the engine. As it is a long weekend and it is night time, traffic jam, raining and flood we waited for 2 hours for the tow truck to come. And because of this we missed my brother's birthday.
We did not have it tow to mercedes this time as we wanted a quick fix but to a trust worthy friend's workshop. After inspection, we were told turbo is not working, intake hose broken, black oil almost emptied and something about the plug also way overdue but was not replaced, engine overheated.
I can't express my anger and dissappointment enough here. We sent our car to Cycle and Carriage Damansara all this while even though is after warranty period is that we trust that they know the car system well and we trust them with our safety in maintening and servicing the car. Only now we realised that the car is so badly taken care of. They kept emphasizing safety, but they did not check it properly before returning the car to us. The engine already overheated but no signal at all. We were lucky enough to turn into Jawi to realise the car was in such a bad shape and stop immediately. Or else what could have happen? I hardly complaint about things...but this is very bad...the worst experience I have owning a car.
Besides a CLA i also owned a Hyundai, if we are to compare their service to mercedes, i have to say mercedes sucks.
As a luxury brand and charging a premium, but the service given to us is like selling a cheap car.
What i really think happen is, the cars are too high technology and they sold too many units, but they dont have enough skilled foreman to service them, that is why the car is they are always rushing and did not have it check properly.
For a tyre replacement, we also need to leave the car for one week.
We at least have 4 run flat tyre change a year, as the road condition in Malaysia is horrible. Can u imagine how inconvenience it is for us?
We also had an accident once, and car was send back to Hap Seng Star for repair, car was towed there, they left it there for a month and forgotten about it, until we called to check what is the repait status!
Is not that bad?

Everytime before we send for service appointment have to made a month ahead.

Mercedes, Pls review your SOP for servicing, I understand that CLA is one of the lowest class in your product line, but as a renowned brand and the expensive labour charges, I expect better quality in terms of services.

1 comments

Add a comment

jonibreavofgfgfgfg

3 comments

jonibreavofgfgfgfg of US

Nov 06, 2019 3:18 am EST

@diana, MB already kept their part of the deal by honoring the warranty. After warranty period over, you either have to bear all the consequences of repair cost OR get another new car. They are so many high mileage MBs on the road and these 'old' MBs are still doing fine. If you want to keep your CLA, you must change your mindset from being a pampered 'new car owner' to a knowledgeable and street-smart 'old' MB owners. They are so many highly-skilled, competent and honest MB mechanics out there for you to explore. You can also change your tires in any of the more established tire shops in less than 1 hour. Peace.

Mercedes-Benz International - failed heated seat causing fire 42

Resolved

Mercedes-Benz International - repairs and servicing 27

Mercedes-Benz International - wicked management, strict notice period 3 months

Resolved

Mercedes-Benz International - discrimination based on race and sex!

Resolved

Mercedes-Benz International - 2003 sl500 gas tank 6

Mercedes-Benz International - touted as &star-certified&

Resolved

Mercedes-Benz International - poor service and fraud

Mercedes-Benz International - dishonest sales 2

Resolved

Mercedes-Benz International - defective vehicle

Resolved

Mercedes-Benz International - reputable companies selling known defective goods 1

View all Mercedes-Benz International reviews and complaints

Mercedes-Benz International Contacts

Mercedes-Benz International phone numbers

800 9777 7777
800 9777 7777

Click up if you have successfully reached Mercedes-Benz International by calling 800 9777 7777 phone number 5 5 users reported that they have successfully reached Mercedes-Benz International by calling 800 9777 7777 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling 800 9777 7777 phone number 2 2 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling 800 9777 7777 phone number

43%
Confidence score

International

1300 762 718
1300 762 718

Click up if you have successfully reached Mercedes-Benz International by calling 1300 762 718 phone number 3 3 users reported that they have successfully reached Mercedes-Benz International by calling 1300 762 718 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling 1300 762 718 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling 1300 762 718 phone number

100%
Confidence score

Australia

8800 200 0206
8800 200 0206

Click up if you have successfully reached Mercedes-Benz International by calling 8800 200 0206 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling 8800 200 0206 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling 8800 200 0206 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling 8800 200 0206 phone number

100%
Confidence score

Russia

+1 (800) 102-9222
+1 (800) 102-9222

Click up if you have successfully reached Mercedes-Benz International by calling +1 (800) 102-9222 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (800) 102-9222 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (800) 102-9222 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (800) 102-9222 phone number

India

1800 881 133
1800 881 133

Click up if you have successfully reached Mercedes-Benz International by calling 1800 881 133 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling 1800 881 133 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling 1800 881 133 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling 1800 881 133 phone number

100%
Confidence score

Malaysia

+49 711 170
+49 711 170

Click up if you have successfully reached Mercedes-Benz International by calling +49 711 170 phone number 5 5 users reported that they have successfully reached Mercedes-Benz International by calling +49 711 170 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +49 711 170 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +49 711 170 phone number

100%
Confidence score

Germany

+1 (800) 387-0100
+1 (800) 387-0100

Click up if you have successfully reached Mercedes-Benz International by calling +1 (800) 387-0100 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (800) 387-0100 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (800) 387-0100 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (800) 387-0100 phone number

Canada

+44 207 660 9993
+44 207 660 9993

Click up if you have successfully reached Mercedes-Benz International by calling +44 207 660 9993 phone number 2 2 users reported that they have successfully reached Mercedes-Benz International by calling +44 207 660 9993 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +44 207 660 9993 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +44 207 660 9993 phone number

100%
Confidence score

United Kingdom

+64 800 62 2277
+64 800 62 2277

Click up if you have successfully reached Mercedes-Benz International by calling +64 800 62 2277 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +64 800 62 2277 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +64 800 62 2277 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +64 800 62 2277 phone number

100%
Confidence score

New Zealand

+32 80 011 412
+32 80 011 412

Click up if you have successfully reached Mercedes-Benz International by calling +32 80 011 412 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +32 80 011 412 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +32 80 011 412 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +32 80 011 412 phone number

100%
Confidence score

Belgium

+45 33 785 656
+45 33 785 656

Click up if you have successfully reached Mercedes-Benz International by calling +45 33 785 656 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +45 33 785 656 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +45 33 785 656 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +45 33 785 656 phone number

100%
Confidence score

Denmark

+33 149 932 107
+33 149 932 107

Click up if you have successfully reached Mercedes-Benz International by calling +33 149 932 107 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +33 149 932 107 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +33 149 932 107 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +33 149 932 107 phone number

100%
Confidence score

France

+39 23 859 133
+39 23 859 133

Click up if you have successfully reached Mercedes-Benz International by calling +39 23 859 133 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +39 23 859 133 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +39 23 859 133 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +39 23 859 133 phone number

100%
Confidence score

Italy

+31 800 637 2333
+31 800 637 2333

Click up if you have successfully reached Mercedes-Benz International by calling +31 800 637 2333 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +31 800 637 2333 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +31 800 637 2333 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +31 800 637 2333 phone number

100%
Confidence score

Netherlands

+46 406 718 484
+46 406 718 484

Click up if you have successfully reached Mercedes-Benz International by calling +46 406 718 484 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +46 406 718 484 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +46 406 718 484 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +46 406 718 484 phone number

100%
Confidence score

Sweden

+90 212 867 3000
+90 212 867 3000

Click up if you have successfully reached Mercedes-Benz International by calling +90 212 867 3000 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +90 212 867 3000 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +90 212 867 3000 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +90 212 867 3000 phone number

100%
Confidence score

Turkey

+966 126 613 000
+966 126 613 000

Click up if you have successfully reached Mercedes-Benz International by calling +966 126 613 000 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +966 126 613 000 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +966 126 613 000 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +966 126 613 000 phone number

100%
Confidence score

Saudi Arabia

+65 62 981 818
+65 62 981 818

Click up if you have successfully reached Mercedes-Benz International by calling +65 62 981 818 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +65 62 981 818 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +65 62 981 818 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +65 62 981 818 phone number

100%
Confidence score

Singarope

+27 126 771 500
+27 126 771 500

Click up if you have successfully reached Mercedes-Benz International by calling +27 126 771 500 phone number 2 2 users reported that they have successfully reached Mercedes-Benz International by calling +27 126 771 500 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +27 126 771 500 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +27 126 771 500 phone number

100%
Confidence score

South Africa

+82 800 011 886
+82 800 011 886

Click up if you have successfully reached Mercedes-Benz International by calling +82 800 011 886 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +82 800 011 886 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +82 800 011 886 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +82 800 011 886 phone number

100%
Confidence score

South Korea

+66 20 341 000
+66 20 341 000

Click up if you have successfully reached Mercedes-Benz International by calling +66 20 341 000 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +66 20 341 000 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +66 20 341 000 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +66 20 341 000 phone number

100%
Confidence score

Thailand

+971 80 066 324
+971 80 066 324

Click up if you have successfully reached Mercedes-Benz International by calling +971 80 066 324 phone number 2 2 users reported that they have successfully reached Mercedes-Benz International by calling +971 80 066 324 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +971 80 066 324 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +971 80 066 324 phone number

100%
Confidence score

UAE

+54 114 808 8700
+54 114 808 8700

Click up if you have successfully reached Mercedes-Benz International by calling +54 114 808 8700 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +54 114 808 8700 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +54 114 808 8700 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +54 114 808 8700 phone number

100%
Confidence score

Argentina

+55 800 970 9090
+55 800 970 9090

Click up if you have successfully reached Mercedes-Benz International by calling +55 800 970 9090 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +55 800 970 9090 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +55 800 970 9090 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +55 800 970 9090 phone number

100%
Confidence score

Brazil

+1 (800) 367-6372
+1 (800) 367-6372

Click up if you have successfully reached Mercedes-Benz International by calling +1 (800) 367-6372 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (800) 367-6372 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (800) 367-6372 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (800) 367-6372 phone number

Customer Service

+1 (877) 496-3691
+1 (877) 496-3691

Click up if you have successfully reached Mercedes-Benz International by calling +1 (877) 496-3691 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (877) 496-3691 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (877) 496-3691 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (877) 496-3691 phone number

Takata Recall Hotline

+1 (800) 654-6222
+1 (800) 654-6222

Click up if you have successfully reached Mercedes-Benz International by calling +1 (800) 654-6222 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (800) 654-6222 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (800) 654-6222 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (800) 654-6222 phone number

Mercedes-Benz Financial Services

More phone numbers

Mercedes-Benz International emails

socialmedia@daimler.com

100%
Confidence score: 100%

Support

socialmedia@mercedes-benz.com

100%
Confidence score: 100%

Mercedes-Benz International address

Mercedesstraße 137, Stuttgart, 70327, Germany

Mercedes-Benz International social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024