Mitsubishi
Reviews and Complaints

I purchased my 2020 Mitsubishi Outlander with only 8 miles. Prior to recently hitting the 60k warranty marker for certain parts my rear caliper experienced a defect. This is a known issue that I was unaware of until further research. I've owned the vehicle going on 3 years. My rear pads wore unevenly and even after going to the dealer no one figured it to be the caliper. I had a mechanic look at it and he found the caliper was indeed sticking causing the issue. I reached out to Mitsubishi,the rep was extremely rude and dismissive. The part itself is around $800 & Mitsubishi in no way shape or form tried to help me on this. The part obviously was defective before the 60k mile benchmark. The prior mechanic figured it was just the rear brakes and each year through the dealer I pased inspection. Now I'm stuck facing a $1,200 repair job unless Mitsubishi helps me on the part.

Hi,

I have Mitsubishi Outlander 4WL XLS 2017 Model which has done only 31539kms.

I got my vehicle serviced from Gazley Motors Cambridge Limited, 75, Cambridge Terrace, Wellington 6141, NZ on 10/03/2023.

They have changed the Spark Plugs at 31539 KM and charged $210.50 without having my consent.

Normally Spark Plugs are replaced after 90000 KM. This is just rip off when there was no need to replace the Spark Plugs which were working fine.

Though after argument I had to pay.

Please look into it and refund the money. This is extra penalty imposed on me which could have been avoided.

Kind regards,

Anil Khanna

email:- [protected]@hotmail.com

M-+64 [protected]

Dear Sir/ Madam

As I have been a loyal Mitsubishi customer It is with great displeasure that I am taking time to Formally dispute your incorrect and unlawful decision to reject a fair and reasonable warranty claim submitted on my behalf by North Jacklin Mackay for Vehicle Registration 475XXT, as I intend to outline bellow you are in breach and your product has suffered a major failure.

This vehicle has been properly cared for using authorised and appropriate products it have been well maintained throughout its warranty period the Faulty clear coat first appeared in late August as a small spot which at the time I believed was Bird droppings it was NOT bird dropping but in fact the beginning of the protective coating delaminating from the surface this then spread exponentially to its current state very quickly I brought the product failure to the attention of north Jacklin Mackay when the vehicle was due for its 50,000km service in October 2022 who submitted a warranty claim on my behalf, during this time it continued to spread to cover the roof and tops of the doors My claim was lodged on my behalf with Quotes for the repairs supplied to your warranty team. I have researched this common Triton issue and it seems that the most likely cause is the poor bond between clearcoat, and the base colour has simply lost its bond and peels off.

Warranties against defects usually apply for a set amount of time. Even After the warranty expires, the consumer guarantee of acceptable quality usually still applies. This means that if there’s a problem with a product, the consumer likely still has a right to a repair, refund or replacement, even after the warranty period.I believe you are in Breach of the bellow terms outlined by the ACCC bellow

Businesses must not mislead consumers into thinking that their rights are limited to the remedies or timeframe set out in a warranty against defects.
What the warranty against defects must include

Warranties against defects must be written in language that is easy to read and understand. They must include:

• the business’s name, address, email address and phone number

• what the consumer must do to entitle them to claim under the warranty

• information about how to make a claim under the warranty

• information about what the business will do when a claim is made

• how long the warranty lasts for

• who is responsible for any expenses associated with the warranty claim and how the consumer can claim back any expenses incurred

• that the benefits provided to the consumer by the warranty are in addition to other rights and remedies available to the consumer under the law

• the specific mandatory text stating that the warranty is in addition to the consumer guarantees and doesn’t exclude the consumer guarantees.

A warranty against defects is provided in addition to the consumer guarantees and does not limit or replace these rights.

The business may promise to:

• repair or replace a faulty product

• perform a service again, or fix a problem with it

• compensate the consumer.

A warranty against defects may be provided by the manufacturer or the business selling the product or service. It is given at or around the time the consumer buys the product or service.

Any written promise about what a business will do if something goes wrong can be a warranty against defects, even if it's not a formal document. For example, words on packaging or labels and terms in contracts can also count as warranties against defects.

In order to understand the reason, you have decided to reject my Warranty claim that’s a clear breach of the ACCC backed consumer law where a Major Failure with a product should be Replaced or repaired within the contractual agreed warranty period. This is clearly a Major failure of your product, details outline bellow.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

I will require the bellow points to be actioned.

• I require the internal documentation that details why you have chosen to reject my lawful warranty claim

• Evidence you have used to make your decision

• Indications as to why have you chosen to ignore Warranties against defects clause

• The Legal presidents you are using to REJECT a customer’s claims that are clearly within the warranty period

• Contact details so that I can send you my Request for damages for the financial loss I will incur in attempting to resell your faulty product as my lease is due to be renewed

It is disappointing that a large company such as yourself can place such a low value on their customers, in my industry we value our Customers and look for ways to exceed their expectations as we understand the impact of negative feedback and how detrimental it can be to a brand, I’m sure you know what a lifetime value of a customer is in your industry and how a negative experience can shift a consumers loyalty forever trust is hard to earn but easy to loose.

I Await your considered response.

Regards

Neil Foord

Complex Manager,

Bunnings Warehouse Mackay North 8451

trying to cancel warranties and finance dept refuses to cancel because they say it's part of the financing agreement which says that I can cancel with no penalty and financing has nothing to do with // Ally bank should allow me to cancel by putting pressure on the dealership and not paid them in full.
Lojack / Theft Protect / Premier Essential and ONSD national safe drivers

I have a 2016 Mitsubishi outlander sport.

I've only owned this car for a year and a half My transmission slip once the next day it was blown they want 11,000 to fix this car and I have a $12,000 to go on this vehicle I can't even drive this vehicle where am I supposed to come up with 11,000 there's not one refurbished transmission out in the United States nobody is trying to help me to resolve this issue. I need help

I had an appointment on 12/22/2022 at 12 noon at the Morrow, Ga location for routine maintenance on my vehicle (which was an oil change), I do use this dealership for all my truck needs. I was assigned to the service tech Tim, was able to check in without an incident. After about 20-30 mins I noticed my vehicle was bought back to the front and parked which was odd, seem like the oil change was done quickly. I waited a few minutes before making my way to the service desk, upon arriving I asked Tim why my vehicle was back so quickly, He stated that there was a problem while trying to perform the oil change, I asked what happened, He stated that the engine oil plug was not able to be removed, I asked why, He stated it keeps spinning and they can't do anything about it. I asked was my vehicle ok, leaking and what needs to be done to get that issue resolved? He stated that my vehicle was OK, it was not leaking, and the engine oil pan needed to be completely replaced and quoted me a price of $775.00, He also stated that the item was NOT on site and needed to be ordered and to let him know when I was ready to do so.

I left the dealership that day without having my oil change performed. I wanted a look and went underneath my car to only find that the engine pan WAS leaking and took a few photos of the leakage.

Today 12/23/2022 at 9:11 am I called the Morrow dealership to talk to the service manager regarding the damage engine oil plug that was caused by His maintenance staff. I was able to leave a detailed voicemail on his work phone and a detail message with the front desk lady which She stated would go directly to the service manager email. I have not received a call back.

My vehicle was not leaking any oil, nor did I have any issues prior to this service. The Morrow dealership is the only one I go to.

I purchased a 2022 Mitsubishi Outlander Sport (black edition) a month ago. I discovered that the backup camera picture is very dark and out of focus and is very hard to see if anyone was walking behind the car. I brought it back to the dealer and they told me that there is no adjustment to lighten the picture and there is nothing they can do. This is a safety hazard and could wind up harming a pedestrian or another car by not seeing them behind me. Another customer wrote online that

> he backed up and struck another car causing $1,000 in damage. This is my 4th Mitsubishi and I never had a problem with the other three. The Outlander Sport that I traded in had a backup camera that was bright and clear. There should be no reason that this camera is not the same. I am very unhappy with this car because of this. I would like to have a regional director see this with his own eyes and tell me there is nothing wrong with this camera. Thank you

I own a Triton MN dual cab ute with a genuine Mitsubishi canopy. The rear glass was broken and needs to be replaced. I contacted my local dealer who told me that the glass was no longer made, although all of the other parts, struts etc are still made.

I asked for the O/E number for the glass so that I could contact a glazier to make the glass. I was told that information was not available.

I asked for specs, also not available.

I was told by the local dealer that the Mitsubishi solution would be for me to buy a new canopy.

I purchased a 2022 Mitsubishi Outlander October 29, 2021. Since I have owned the car, it has been in service 3 times. Once for a fuel pump which was a recall but car stalled continually prior to that. 2nd time for a door sensor as car would not lock because it said door was open (was not open) and 3rd time (presently going on 4 weeks inoperable) waiting for a part to arrive from Nissan.

Car had multiple electrical problems which led to draining battery. It took a couple of weeks to diagnose this problem and Eric (our service advisor) at Firkins Motors of Bradenton kept me in the loop but we have now been waiting over one week for part to arrive. In the meantime, I am paying for a rental car and don't know when the part will arrive. I am told it is a Nissan part and they don't take his calls. I am hoping that someone in your organization can see what the holdup is. I may be reached at [protected]@gmail.com or [protected]. I appreciate any assistance that you may provide.

We have been given countless excuses to repair the vehicle by VW of Nashville to fix the radio in the Outlander car. We made a special trip to Nashville for a diagnostic test to tell us it is the radio, which we knew already on 9/2. Instead of ordering the radio then, someone dropped the ball and it was never ordered, according to one of the employees. The service mgr., at this facility, informed us due to not being ordered that the charge of $100.00 for the test would be waived, He was to return the call on 923 for a follow up and never did. We contacted this day, 10/21/22, to find out what the problem is. He states on a purchase order #98545, which is suppose to be dated 9/2/22 is for (6) of these radios, part #8740A098. I do not like to be lied to, have little faith in these people at the VW of North Nashville, and I can not believe your company has a shortage of these radios in the United States. Needless to say I doubt if we will ever, ever choose your vehicles again due to the lack and back orders of these parts. This vehicle was a dream over other cars and thought it was a good choice. Nothing could be farthest from the truth.

I was involved in an accident 10/17/2022 in my 2021 Mirage ES and neither front or side air bags deployed. I was hit hard enough on the left front corner to destroy the strut and break the front knuckle. No deployment? I suffered only minor injuries, however now I am concerned with the failure of the Supplimental Restraint System in this vehicle.

The vehicle is currently being repaired and I have found no current air bag recalls or TSB's addressing this situation. I am not sure if I can continue to purchase and own anymore Mirage or Outlanders if this situation cannot be resolved. I have purchashed all new vehicles from Mitsubishi, but this may be a deal breaker.

Thank you for replying to my e-mail. Unfortunately your reply is unsatisfactory. I can't believe that the black trim paint used on your vehicles is that sensitive to sun that it would mottle and fade within 18 months. Have no other owners complained of similar damage? I find it hard to believe that they have not. Even if you will not acknowledge that there is damage (and the dealership can confirm as they saw it), do you have any solutions as to how to fix the problem? Obviously, I do not expect financial compensation as evidenced by your reply. I will have to fix the issue myself at my cost but if you can recommend someplace I could take it to be fixed I would appreciate it. As I indicated earlier the damage is unsightly on what is essentially a brand new vehicle and if I decide to dispose of this vehicle sooner rather than later because of poor customer service from Mitsubishi, I would like to have the car looking it's very best in order to maximize its resale value. A used vehicle with under 10,000 km on it should bring a good price if it looks good.

From: MMSCAN-Customer Connections Mailbox

Sent: October 3, 2022 4:58 PM

Subject: RE: Some concerns

Thank you for contacting Mitsubishi Motor Sales of Canada, Inc. We appreciate the opportunity to respond to our customer's questions and comments.

We regret to hear of your difficulties as it is never our intention to have anyone less than completely satisfied with any aspect of their Mitsubishi purchase or service experience.

As you are aware, Mitsubishi Canada's warranty coverage that is offered with the sale of a new Mitsubishi vehicle covers a warrantable defect within the coverage period as from the in-service date of the vehicle. Your case was reviewed and we regret to inform you that warranty claim was denied as no manufacturing defect was found.

We regret that we do not have a more satisfactory response to provide you and thank you again for contacting Mitsubishi Motor Sales of Canada, Inc.

Best regards,

Joseph N, Customer Relations /Relations à la Clientèle

Mitsubishi Motor Sales of Canada, Inc. I Ventes de véhicules Mitsubishi Du Canada, Inc.

Toll Free I Sans Frais: 1-888-57MITSU [protected]), Fax: [protected]

www.mitsubishi-motors.ca

The information contained in this communication may be CONFIDENTIAL and is intended for only the use of the recipient(s) named above. If you are not intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files.

Les informations contenues dans cette communication peuvent être confidentielles et ne sont destinées qu’à l’utilisation du ou des destinataires mentionnés ci-dessus. Si vous n’êtes pas le/la destinataire, vous êtes informé que toute diffusion, distribution ou copie de cette communication, ou de l’un de ses contenus, est strictement interdite. Si vous avez reçu cette communication par erreur, veuillez en aviser l’expéditeur et supprimer/détruire le message d’origine et toute copie de celui-ci à partir de votre ordinateur ou de vos fichiers papier.

Sent: September 29, 2022 9:43 AM

To: MMSCAN-Customer Connections Mailbox

Subject: Some concerns

[EXTERNAL EMAIL: This message originated from outside the Organization. Do not click links or open attachments unless you know the content is safe.]

Good morning,

I would like to share some concerns that I have with Mitsubishi Canada.

I purchased a brand new 2020 RVR in March 2021 from your Hamilton dealership and took delivery in early April last year. Prior to that purchase I had been a loyal Mazda customer for almost 40 years. When I bought the RVR my Mazda Tribute was over 10 years and I decided it was time for a new vehicle. I did not like the style of the Mazda SUVs and decided to check out other car manufacturers. I chose Mitsubishi as a recalled owning a Dodge Colt (manufactured by Mitsubishi) in the late 1970s and was impressed at that time with the car.

The RVR that I purchased in 2021 was located in Quebec. I was told that the vehicle would be shipped from Quebec which I was happy to hear. I explained to the salesperson that I had once bought a brand new vehicle from Mazda (an RX7) that was driven from a northern dealership. When it arrived, that vehicle had stone chips all over the hood and had to be repainted. I was glad to pay an extra $500 to have the RVR shipped from Quebec to Hamilton. When I was called to pick up the car, I noted that there was a small on the front bumper. I was told that it must have happened when the car was being shipped. I was given free touch up paint even though it is next to impossible to touch up a plastic bumper. When I got in the car and started it to my surprise it had 450 km. on it already. I said to the salesperson that I thought I was buying a brand new car. He told me it was brand new but had been driven to Ontario from Quebec! I reminded him that I paid an extra $500 to ship the car so to avoid any damage, etc. This was deceitful behaviour on behalf of the dealership and I was given 3 free oil changes as compensation.

I took the car in yesterday for a vehicle recall and it was completed satisfactorily. At that time, I asked them about some discolouration/mottling on the painted pillars separating the driver's side window and rear window that I suspect may be due to the sun. It is rather unsightly and I first noticed it in June/July this year. The dealership sent pictures to Mitsubishi Canada and the reply came back - Warranty 1 year/20,000 km - not a defect in assembly or workmanship - claim denied. This is UNACCEPTABLE. This is a defect in the paint, application, etc. This vehicle is only 18 months old and has 9,082 km. on it. Vehicles that I have owned for over 10 years never showed this type of defect/damage after such a short period of time.

I am bringing these matters to your attention as I feel that customer service/satisfaction is definitely lacking with respect to Mitsubishi Canada. I can tell you right now that I am very unhappy with what has occurred in the last 18 months. If this cannot be resolved, I will not be a repeat customer of Mitsubishi and I will certainly not recommend your vehicles to any friends, family, clients, etc. I suppose that customer satisfaction and loyalty are two things that your company does not value, fortunately other companies do.

Thank you,

I am adding my whole chain so that you can see all the issues I have had with my Mitsubishi. I love my Mitsubishi because it has been the only car I can actually see out of and basically it runs well for me --- so far. So here is the story the most recent issue is at the top and it needs to be rectified. I am cc'ing this as an email through my firm so I can retain a record. Thank you for taking the time to review my long issue history and I am hoping this can be rectified:

10/04/2022 – And the saga continues. I have now had continuous problems with my radio. I brought this to the attention of my dealership way before the end of warranty, in fact every time I’ve been in for an oil change which I do regularly as recommended, and I have had two updates done on the computer at my dealership. My radio sometimes doesn’t work at all, it bounces the bass in and out. Or I can’t change stations or it won’t let me do telephone calls. I have a video of the radio changing in volume while I am driving. Just a few days ago, when I was on my blue tooth, the voice of the person on the phone bounces from the driver side speaker to the passenger side speaker. The whole time my dealership has said oh, get the updates. I did. Now Auto Giants saying the radio is through a third party and the third party is refusing to honor the warranty. And that they are not allowed to speak on it. All of my complaints were documented within the warranty period. I would like to know what Mitsubishi is going to do to fix my radio or compensate me so I can have Mitsubishi replace the radio I have.

Added 03/22/2022: My son had an accident in the car (actually two), one was the front grill where he tapped someone and then the second, he jackknifed on black ice and the passenger side of the rear bumper hit a frozen pile of snow. Not super bad, but I took it to the dealership and Tobey and his assistant looked it over and told me I would need the grill, and the entire rear bumper because the outside passenger corner was damaged underneath just like the last time when someone rear ended my son. They would try to get me a deal on the parts and would let me know when they were in, if I ordered them, but that I needed a body shop to do the repairs. Which was fine. However, upon taking my car to my auto body shop, Rick’s Auto Repair [protected], who has done repairs on a couple of my cars and I trust implicitly, I was advised by Ricks Auto Repair that the rear bumper that was just replaced a couple of months ago had old damage on it on the driver side on the metal part of the bumper, not the outside of the bumper. So Auto Giants did not diagnose the problem properly and now I can’t go back to the person that actually messed up the car and say oh, hey, we found more damage. There is no way I had an accident and the inside was damaged without me damaging the outside of the bumper. And there were two clips to the bumper that were missing. So I figured I needed to talk to Auto Giants yet again. This was a few weeks ago. They have since given me the clips I need for when I do get the car fixed.

Then on March 8, I was leaving the metro parking lot and my radio would not work. It was on, super low so you could not hear it. I could not change channels, I could not turn it up, either from the radio or from the steering wheel. I could not go to the telephone. And when I got a call in on my blue tooth, I could not hang of the phone, neither from the radio or from my steering wheel. I immediately called Tobey and he indicated that I should just bring it in. But then I brought up the part about the bumper and he put Helbert on the phone and I told him what the auto body shop said and he told me they Ithe auto body shop) would say anything. Which I didn’t understand because the auto body shop gets nothing out of telling me the condition of the bumper, since the whole thing needs to be replaced anyway. And that it came in one piece from whoever they ordered it from. That’s not my problem. The problem is that evidently it was damaged when it was sent to Auto Giants which is between Auto Giants and whoever they ordered it from. I have a drawing that I will scan and send as soon as I get home which indicates the old damage and the parts that are missing. Anyway, I had an appointment but have rescheduled for March 25th through Tobey. He said they could replace the bumper clamps, if that is what was needed, which I think they should followup if who they got the bumper from, and then they would run a diagnostic on the radio and either update the program (I think that’s what he said) or if it needed replacing, then it would be replaced. I have to include that Tobey has been very helpful when he became involved at the end of the air bag fiasco and then I dealt with him when I had my oil change, and he is the first one I called when I had this radio issue. But this radio issue after the electrical issue with the air bag does not have me happy at all. The car has just a little over 28k on it.

I am sending this to keep you in the loop and will do the customer survey as soon as this all has been addressed. My appointment is on March 25th at 8 am. Thank you.

01/13/2022 – Sent to the Mitsubishi Complaint line:

I have a 2020 Mitsubishi Outlander Sport Black Edition. I bought it brand new. I went in for my first oil change in January and in February my service airbag light went on. The service department was good about it and said this was a first for them, so they finally figured out it was the sensor in the seat. I don’t have the documentation indicating which seat, but I was sure I thought it was the driver side and they insisted it was the passenger seat. I was told the seat would be in by August. I contacted the service department when I went in 2 oil changes later and they said the company found one but sent the wrong seat – they sent the passenger when it should have been the driver side. I told them I thought we had said it was the driver side and they indicated the factory made the error. I have receipts indicating that the seat erroneously ordered was indeed the passenger seat which led to the first extensive delay.

My son was hit in the bumper on my car and the other driver paid for it. They got a bumper, but when I went in for service and to have it attached, upon inspection of the car it was determined that the under bumper (the hard metal part) was damaged as well and Auto giants located the bumper but both pieces came together and then it needed to be painted. They told me to be there a certain day early and I would have my car within a couple hours. I was there at 7:45 am and sat there until 11 am. I was finally told the person that was delivering the finished bumper was just checking out of the hospital and that it would be a while before he would get there. I would have stayed, but I work remotely for my law firm in DC. The service center did comp me my service visit (~$240) which was nice of them.

I have been constantly in contact with the dealership and I understand that Covid has slowed things down immensely. However, I was originally advised that I could possibly have my part by April, then it was changed to August, then it was the last week of December. The following is my documentation of the phone calls that I have made to this dealership:

01/11/2022 - Called Auto Giants at 8:28 am and requested status. The person who answered said they had to get in touch with someone to contact the supply place to see what the status was and that I’d get a reply back today. It is 4:38 pm and I have not heard back from Auto Giants. Calling right now. Receptionist said if they don’t answer, to call back tomorrow because they are closing at 5

12/31/2021 - I am adding this to my chain as an inquiry as to whether my part has come in yet. Please advise via email. Thank you in advance.

12/16/2021 – one of your service people said the person from Tuesday did not know what they were talking about and that the part had not yet come in. This person said they had been in touch with Mitsubishi and that the part was on a plane that I should check back in 7-10 days. It was discussed that, if the part came in, probably after the New Year would be best to get it fixed because everything was so busy at the service center. That way I will get my oil changed at the same time. I also discussed that I was having problems with my radio. I was advised that there was not a time limit to turn in problems with your radio and that was 36 months. And I couldn’t get it replaced without taking a video of the problem. My radio is bouncing in and out and twice now it wouldn’t change channels through the steering wheel. I believe it is an electronic issue. It was indicated, if I did not have a video showing this problem, Mitsubishi would not replace it.

12/14/2021 - one of your service people said my seat with the fixed airbag part was in

pm. The service guy indicated that Helbert had tried to get hold of me. (I have no missed calls on my phone which is my cell.) I was told that my part came in midday on the truck and that they will call me back. I indicated that I wanted to get in by next week. He indicated that Helbert would call me back tomorrow.

01/13/2022 – Called Auto Giants at 11:23 – selected Manassas Service, was transferred to the main desk 4 times. Then the receptionist said she was transferring me to Helbert. I went into his voice mail and said I would like an update on the part and to schedule my oil change and that I would like to hear back from my today to schedule my appointment for next week. Waiting to see if he returns my call.

My driver side seat has been replaced and the error light is off. No complaints there. The radio was updated or whatever they do to the radio when it isn’t acting right. But it was not indicated that it should be replaced since they loaded the updates.

I would like to state first that I understand delays due to Covid. What I do not understand is the unprofessionalism in not keeping the client advised of the status of receipt of this part. I am driving with a dead inspection sticker because my car will not pass inspection and now we are having bad weather, so I need to worry about what happens if I have an accident because of ice or whatever and my airbag decides to not work. This avoidance of the calls and not keeping me updated and now being advised that my radio is not covered if I can't get a video of my radio doing this before 36,000 miles or the radio isn't covered and now to top it off, at least 4 times, my car has had a problem starting. Personally, I don't think it's the parts at all, I think there is an electrical problem, but I am not a mechanic. I am stuck with you to maintain my warranty and I probably won't live long enough to buy another car, but I do have a son, and siblings that need autos. At this time, I would not recommend this company for any further business. I hope that this can be resolved amicably and promptly.

This is my cell number because we are not in the office right now [protected]. I look forward to hearing from you. I am running to a doctor appointment right now but will be logged back on by noon.

01/12/2022 - I called Auto Giants on at 3:53 pm. The service person said Helbert didn’t call you back? I said no. I was not going to be at my house for another 20 minutes, so he said try back right before 5 pm. ----- end of story

Please feel free to call me at [protected]. I do have a video, but as I am doing this at the firm I work for, I cannot load outside flash drives. I can email from my home email [protected]@yahoo.com

Sincerely, Alice L. Weaver

I have a 4 year old outlander purchased new in 2018, nearly 2 weeks ago it suddenly had a flashing d if i drove over 80 kms, I took it in was told after a scan that it needed transmission service. I this this and that night while driving on the 401 home the gears started slipping and jerking. The car was towed back to the dealer the next morning. Upon investigation I have found there are many complaints on these transmission and even a filed class action lawsuit again Mitsubishi with regards to these defective transmissions, yet this was dismissed by the dealer as we live in canada not america. Regardless of my country I live in I have a 4 year old car and that failed while driving as the ones in the class action lawsuit have. I am told I need a new transmission and made to feel this failing was my fault and nearly two weeks later still having to pay for a rental while waiting on the car that will cost more than I can afford and again this is a 4 year old car whose maker has been revealed to make transmissions with defects.

Hi,

I purchase Mitsubishi 1.5 Ton before 6 month, Now I m Trying to contact with Universal Engineering Ghatkopar which is done Installation but they are not replying since 1 month.

Please let me now that what to do?

Mission Mitshubishi in San Antonio gave us the works car buying experience I have ever had. They lied the entire time about everything. They even had us give them a down payment check and sign all the forms only to tell us later that they had promised the car to someone else and we could not have it, wasting 4 hours of our time. Additionally, they totally disrespected our son, a service member and tried to sell him non-existent additional insurance.

meanwhile, Mitsubishi refuses to answer they phone or to return emails

My head lights high & low beams went out on Mitsubishi Outlander Sport 2018.

York Mitsubishi replaced the ETACS unit on 08/17/2022. Now the Air, Heat & Defrost don't work. Everything was working until 08/17/2022 except the lights.

I call on 08/17/2022 to inform York Mitsubishi about the air isn't working, ask if the technician accidental forgot to reset anything because my air, heat & defrost isn't working now.

I recently had a minor accident and ran over road debris. I took my car in right away to ensure the damage if any were repaired. The dealership called me back hours later to tell me they were not a full service shop and I needed to take it to a body shop. I did so and the only thing needing repaired was the splash sheild in the undercarage of the car. The body shop reattached it and asked me to take it back to the dealer for the allignment but that they saw no mechanical issues but that the dealer should have checked that before having me take it there. I endewd up not filing an insurance claim because it at that point needed just an allignment. When I took it to the dealer I expressed to them my dissatisfaction of the lack of communication and thuroughness of them checking the car before I took it to the body shop. I also brought up the fact that my first my first oil change was done incorrectly resulting in almost all my oil leaking out and then when they redid that oil change they still didnt reset my light. I basically just asked them to ensure that the car were checked out and the allignment were done with care as I did not want to see legal advice in the event something were to happen in the future. Due to that conversation I was told they would make it right and do the allignment at no charge even though I was ok with paying for it. I dropped it off and the keys and the next day (yesterday) the manager called and said they would not do the allingment and that I had to take it elsewhere because I threatened to sue if it were not done right. Which again is not the words I used, he further said I could come for future maintenance only. I tied to contact the GM and owner and kept me put off about my complaint. I called today to arrange to pick up my car and ask him to please ensure that there were no mechancial issues before I took to get an allignment and I tried to clarify my warranty coverage and if I could still bring it there in the future and I was then told nevermind we wont ever work on your car again. The manager accused me of harrasment for calling to ask questions. At this point now I had a car I would have to take out of town to get maintenanced in the future. This is not ok. I was also told that I went in swearing and throwing my keys WHICH I WOULD NEVER EVER DO TO ANYONE! I even asked them to pull camara footage to prove I did not do such a thing. So now because the service department is incompitent they are literally making false allegations against me as a cunsomer. I need to know what to do here.

Hi, I booked for an Outlander ASPIRE, in 6 NOV 2021, soon after its release in Australia.

And the status is still still as Production review from MAR. Everytime i talk with the agent the delivery just gets pushed back couple of Months.

I do understand about the Global Delay. However, i ordered ASPIRE together with my mate(Same Model and AddOns, just different colors), who got his vehicle delivered in APR.

I want some Honest and definitive answers, why it took Mitsubishi Australia 3 months untill Feb to place an order with Global Mitsubishi, while i booked it on Nov. because i considered it as a mail reason for significant delay

Regards,

Aashish

RBO_ 137263

I am writing in regards to a 2019 Mitsubishi/Outlander/ SEL/fwd VIN JA4AD3A34KJ001534 with a concern about the CVT transmission. I am 1490 miles over the 60K mile warranty and was told I needed a new 7K dollar transmission on 6/23/21 at Qbedeaux Mitsubishi. My last name in their system is PICARD which is incorrect and should be RICARD.