Mitsubishi’s earns a 1.5-star rating from 304 reviews, showing that the majority of vehicle owners are dissatisfied with their purchases.
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do not honor promised warranty!
At Christmas of 2005 I bought a 52” DLP Mitsubishi television at Best Buy. I did not take out a Best Buy warranty, but was told that the TV came with a 1 year IN HOME warranty provided by Mitsubishi. When my TV needed service while in warranty (just before Christmas 2006) I called Mitsubishi for service. They told me that they did not currently have anyone to service my area and that I would have to take it in for service. I asked them about the in home part of the warranty and they said, “Well, that is something we try to do, but if you live away from a city sometimes we can’t.” I said, “But that is not what I was told when I bought the television.” “I know, but that is the reality of it. We can’t help you. If I were you I just wouldn’t buy any more of our products.”
Well, that is all fine, and I assure you that I will follow that advice, but that did not do anything for the repair that I needed on the TV I bought under the pretense of it having an in home warranty. I had to take off a day of work and drive eighty miles to their nearest service center, and 80 miles home. Then when it was ready, I had to make that same 160 mile trip. Pretty poor for a company that said they would service it in my home. I filed a complaint with the BBB but they basically said too bad, so sad.
dirty, shameful and dishonest tactics
Let me tell you a little about my experience with McGinnis Cadillac in Houston, TX.
During an online search for a pre-owned vehicle, I came across what I thought to be a pretty good bargain from McGinnis Cadillac.
I called the number listed, and spoke to a sales person. He gave me some information about the car, and I went to look at it during my lunch break.
The first time I got there, the car was blocked in by about 5 other cars, so a test drive was out of the question. I had to come back a second time to test drive it. After driving the car, and deciding I liked it, we negotiated a price a day or two later, and I informed the sales person I intended to have the vehicle inspected, and, should the vehicle pass inspection, I intended to purchase it. I SPECIFICALLY asked him what the protocol would be for taking the car off the market, asking him if a deposit was required, and telling him I would have no problem leaving one. HIS WORDS: "Consider it held." I informed the sales person that if he needed a deposit, or needed to get a hold of me for any reason, to not hesitate to call me. I worked about 2 miles away, and could easily drop by. I contacted an inspection company on a Thursday (1 day after we agreed on a deal). They inspected the car the following day (Friday).
Saturday gets here. At this time, the report had been completed, but the results had not been made available by the inspection company. I receive a phone call from the sales person Saturday evening, informing me that someone is looking at the vehicle. I tell him I don't yet have the report, and ask him if he needs anything from me to ensure the car will be held. I tell him that I will contact him the second the report is in my hands. He tells me he'll let everyone know, and not to worry.
It's now Monday. The report is posted at around 8AM my time, and I call the dealership at around 10AM (I believe the earliest they open). There was nothing on the report that would have stopped me from buying the car. I had a question about a minor line item on the report, but that was basically it. The sales person tells me he will go retrieve the car.
I get a call from the sales person 30 minutes later, informing me that they sold the vehicle Saturday evening. He is apologetic, and keeps saying he "doesn't know what happened". When I press him as to what happened, he doesn't know what to say. I proceed to remind him that they promised to hold the car, and I had offered on multiple occasions to leave a deposit. All I get is "I know, I'm sorry". Furious, I ask to have the inspection fee refunded ($99). He says he will ask his supervisor. I get another call 30 minutes later, informing me they are unwilling to refund my inspection fee.
I leave a message to the owner of the dealership. He calls me back, sounding very concerned. He says he will investigate this "right now" and get back to me today. This was around 2PM this afternoon, and the dealership has long since closed. I'd be real surprised if I ever heard back from him.
I imagined such dirty tactics from a dealership who has a broken-down trailer as a storefront, but not a Cadillac dealership. NOT ONE THING about my experience with this classless organization has been positive. I will contact the Better Business Bureau and other outlets, so consumers can know about what happens at McGinnis Cadillac ahead of time, and not experience anger and frustration similar to what I have experienced.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is unreasonable for you to expect them to hold the car a whole week for you when the inspection took place on Friday. Your inspection company is the problem. Next time you should take the car to your mechanic, have them give you their feedback in less than an hour. I have never heard of an inspection report that takes 3 days. Just get the red light or the green light from the mechanic. Or were you planning to itemize a litany of little things in order to try to win big concessions?
multiple mitsubishi electronics 62 diamond micro display dlp hdtv big screen problems
I have been a devoted Mitsubishi Electronics customer since 1998 when I purchased my first Mitsubishi 50” Big Screen TV. However over the past two years I have been very unhappy with my 62” DLP Mitsubishi Electronics Diamond purchase.
On February 4, 2005 I purchased a Mitsubishi Electronics 62” Diamond Micro Display DLP HDTV Big Screen (my third big screen since 1998). On February 19, 2005 the set had to be replaced the first time due to a software issue. Three to four months after my purchase I started to notice spots on the screen. Thinking the spots were on the exterior of the Diamond Shield I cleaned the screen without seeing a big improvement. I decided to leave it alone for the next few months because I didn't want to remove the Diamond Shield and I figured it was just a build-up of dust due to static electricity. I could no longer take the spots on the screen so I removed the Diamond Shield and cleaned all the surfaces. I re-installed the Diamond Shield, turned on the TV and to my surprise I didn’t notice any difference. I called the store where I have purchased all my Mitsubishi Electronics products and arranged a service call to inspect the TV. They sent a service technician out to inspect the TV in January 2006. He proceeded to take off the entire screen and point out the dust on the small mirror in the front of the TV. He cleaned the mirror, reassembled the TV and the picture was great once again.
March 22, 2006, three months later the spots were back and it was obvious that this was going to be a never-ending cycle. A technician was sent out again to attempt a repair. He disassembled the TV again and attempted to repair the mirror. This time Mitsubishi sent out instructions from their technicians on how to make the repairs.
In September 2006 the spots were back. Mitsubishi insisted that the TV had not been serviced correctly in the past and wanted to try again. I agreed only if they agreed to replace the TV if the problem came back. The repaired was AGAIN attempted in September 2006.
In January 2007 the spots were back. Mitsubishi this time has been impossible to reach. I believe it is a stall technique used. I have spent over 10 hours on hold over the past three days trying to talk to somebody in level 2 support (the only people who can make a decision). The one time I spoke to Julio in level 2 support he told me they were going to replace my WD-62825 with a WD-65831. He was going to start the paperwork and call me back within two hours. I am still waiting for his call. This replacement was acceptable to me; this would be a Diamond for a Diamond set. When I spoke to somebody in level 1 support the next day I was informed that they would only replace it with a lesser model now. I have been unable to reach anybody at Mitsubishi to explain the change. I do not agree and will only accept a diamond for a diamond.
I consider this issue to be a design deficiency and would expect “THE LEADER IN TELEVISION TECHNOLOGY FOR MORE THAN 25 YEARS” to stand behind their product and correct the problem.
I have made the following Mitsubishi Electronics purchases since 1998, and estimate that I have spent over $22,000.00.
11/29/98 Mitsubishi 50” TV VS-50703
11/29/98 Mitsubishi Hi-Fi VCR HS-U590
12/04/99 Mitsubishi DVD Player DD-4000
12/28/00 Mitsubishi HD Dish SRSD200
03/06/00 Mitsubishi MGA Stereo MVR900, MS200 & MR50705
01/31/01 Mitsubishi SRSD50
03/13/01 Mitsubishi 55” HD Ready TV Platinum Plus WS55857
03/31/01 Mitsubishi HD Receiver SR-HD400
03/31/01 Mitsubishi Rack MR-50705
12/23/03 Mitsubishi DVD Player
02/04/05 Mitsubishi 62” Diamond DLP Big ScreenWD62825
02/04/05 Mitsubishi 62” Matching Base MB62825
11/11/06 Mitsubishi LCD Flat Panel HDTV LT-37131
I do not consider this acceptable performance out of Mitsubishi Diamond, “A CUT ABOVE” and if the truth were told neither does Mitsubishi Electronics.
Navigate to web site http://www.photoshelter.com/usr-show/U0000aDzX9Z3xLs4 to view pictures of what is required to attempt a repair. Click on the Mitsubishi gallery.
I purchased a Mitsubishi Diamond because I wanted “THE NEXT LEVEL” in picture and TV performance. This has not been my experience and Mitsubishi refuses to correct the problem. Replace the TV LIKE for LIKE Mitsubishi. I have had two years of excuses.
The complaint has been investigated and resolved to the customer’s satisfaction.
I own a 2018 Mitsubishi RVR 1.8. I have been unable to get parts for this model in Cyprus from the main dealer in paphos as they tell me that it is not made for the European market. I have already sent 2 emails with no response. Please can you inform me as to what to do
That car radio is no good is the car front end Something knocks all the time The Backsheet shaken Car Cut them off on me
Hello, i have a complaint regarding a new car i bought from habtoor motors in uae, i need some one contact me for more details
My emaid is. Mostafa.sabry930@gmail.com
I am mohsin from pakistan, I have 1998 toppo bj in karachi. I want new rare and front wind shield glass. Kindly confirm if you provide at my destination with cost of both wind shield and shipping charges.
E-mail: alam_eco@outlook.com
Whatsapp # +[protected]
Waiting for your response.
Read the email in the pictures.
There's not enough room for my complaint and now you're saying it won't be resolved unless I write more pointless [censored] in this message.
So aaaasssgghcjxjfkffkgkfjcjcjckcncncncnc
Hi sir
Recently i bought a Mitsubishi Outlander From Durban NMI
when they delivered the vehicle, the give us only one head phone, how do we manage with i set of headphone to 5 passengers, please advice us in this situation
Regards Dency
dencyvarkey@hotmail.com
[protected]
My Vehicle is held up in Urugoda workshop in Colombo for last one month.
They are unable to do any work because of system change.
This is not acceptable for a Japanese company of your reputation.
Due to the system change they are workshop is unable to order any parts within the company or to import from Japan.
Hi sir
Recently i bought a Mitsubishi Outlander From Durban NMI
when they delivered the vehicle, the give us only one head phone, how do we manage with i set of headphone to 5 passengers, please advice us in this situation
Regards Dency
dencyvarkey@hotmail.com
[protected]
My Vehicle is held up in Urugoda workshop in Colombo for last one month.
They are unable to do any work because of system change.
This is not acceptable for a Japanese company of your reputation.
Due to the system change they are workshop is unable to order any parts within the company or to import from Japan.
I was told by the service advisor that my warranty will be void once I use a semi synthetic oil. This is the reason why I opted to choose fully synthetic though my preferred oil is only semi synthetic.
Please help to explain how true is this.
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Mitsubishi emailspersonal.information@mitsubishi-motors.com100%Confidence score: 100%Support
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Mitsubishi address6-1, Marunouchi 2-Chome, Chiyoda-ku, Tokyo, 100-8086, Japan
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I guess its pretty bad when a company tells you not to buy its products haha. I know this post is two years old, i hope things worked out for you though.
Mits is being sued over their DLP's as they have numerous problems with them. Do a search for CNET.com and mits as there is a whole forum regarding it.