Mitsubishi
Reviews and Complaints

I purchased a 52" TV that apparently had a poor light engine. (At a cost of $105 for the technician to advise me of the problem). I have been in contact with Mitsubishi since May 18, 2008 to come to a fair resolution. The cost of replacement is $805.00. The orginial cost of the TV was $3, 499.00. I felt they could, at the very least, replace the part. I was willing to pick up the labor cost of $300.00. They were not willing to do that. Their "final" offer was 33% or $265.00. I just feel that with the cost of the TV I should not be having to replace "the guts" out of my own pocket. Lastly, the customer service I received was deplorable. I was told on several occasions I'd be called back w/in 24 hours...no call. Once I asked for a supervisor who said she'd call me back the same day- that was June 5th! Still no call from Vanessa. I have logged calls with them 5/18, 5/20, 5/27, 6/2, 6/4, 6/5, 6/6, 6/7, 6/9, 6/12. Most made from me to them. Good luck to anyone with a faulty product. Buyer Beware!

I have a 73 inch DLP purchased in 2008. The lamp was projected to burn out after approximately 1 1/2 years. I just replaced the lamp (now 5 years old) with one purchased on eBay for $35 versus $99 from Mitsubishi. The white dots started appearing last year and I initially thought the pixels were burnt out like on a laptop display which are not fixable but has to be replaced. After the few white dots became hundreds of dots - both black and white, I was willing to trash the TV which costs $2000 in 2008. But the web saved the day - it is a manufacturing defect with the DLP chip from Texas Instruments and not the screen. The chip is available on Amazon for a little over $200. Plus I found a 10 minute video on how to replace the chip. Then I decided to call Mitsubishi and they offered to provide a free replacement chip but I would have to pay a service repair person a $200 fee. Since my hands aren't very steady any more, I opted for the repair guy. It took about a week for Mitsubishi to ship the chip to the repair shop and they in turn called me to setup an appointment a couple of days later. 10 minutes after they arrived, the chip was replaced and the picture is brand, sparkling new. Hard to buy a new 73 inch TV for $230 so it was well worth it.

I purchased a 65 in dlp 3d ready Mitsubishi tv and paid over $3500.00 and I replaced the lamp after that I now have white spots all over my tv.WHATS UP MITSUBISHI you need to recall all of these tv's and give the consumers a replacement tv. This is not right

hi i puchased a mitsubishi 57 diamond dlp tv in 2008
it has a beautiful picture until a few months has gone by I noticed a white blob spot in the middel
of screen made a servise call and tech replace dlp light engine about 800 dollas
so I ve exended warranrty for one more year then after 1 year I noticed flickering on right side of
screen call servise looks like they said that dlp engine is going out agian and warrenrtyis up
these dlp screen tv are a piece of crap never buy a diamond agian

yujkuy

I have a Mitsubishi 73" HDTV that has had the bulb replaced twice and NOW white spots are showing up on the screen... Was told it was a DLP chip and/or Lamp motor issue that will cost at least $400 to repair.

If you're not getting any help or response from these guys, you should post them on this site, this is for anyone who has been screwed, ripped off or felt that they had been done wrong. The name of the site is www.uradeadbeat.com, it gives you a voice to the people who will not listen. Not only does the person who you are complaining about receive an email letting them know that they have been put on the deadbeat list (as long as you provide email address) but, they will also receive a post card (as long as you provide a mailing address) notifying them too.

mor or less the same thing happened to our son that was assgn to Hill Airforce base

This dealer ship Mke riddle should be shut down and out of business

Currently compiling a file against Mike Riddle Dealerships. Please forward all information, complaints and resolution ( if applicable) to mike.riddle.sucks@gmail.com

Thanks

I agree it's a tendof problems of these TV.What can I say I'm so frustrated. I brought my Mitsubishi 1080P TV on 2/07 from Chucks Furniture City, on 01/08 one month shy of a year the Lamp went out it was replaced by a company called Tekno in Lake Worth.I found it strange that a new TV can have an issue verses other TV in my home are pulling 9 years and counting. On 6/17/08 5 months after the lamp was replaced the lamp went out again, I filed a report to BBB and I also contaced Chucks Furniture City to let them know they sold me a defective TV, at this time I had $ 1, 600.00 remaing to pay off the TV, I suggested they take the TV back replace it with another or give me back my money which they refused.I find it poor business that one month shy of a year the lamp went out, they refused to replace the T.V when I told them they sold me a defective T.V. I did what they said use the warranty to replace the lamp which I did. I was advised by the manufacture Best Brand Plus my warranty expires 3/2012. As of 6/29/09 this is the 3rd time the LAMP HAS GONE OUT AGAIN, it gets better the warranty refused to replace the lamp stating that a lamp was replaced already, I told them they replaced 2 lamps when did this take effect and my contract does not state to replace 1 lamp only, what's the point of having extend warranty if it doesn't cover the item. Bottom line is they are aware of the defect the TV has and I'm sure of it now after reading so many online complaints about the Mitsubushi 1080P TV my model WD-52631 and other models of the same nature. Now I'm stuck with an expensive TV that doesn't work and have to pay out of pocket to replace the lamp which isn't fair esp if ti seems to me the LAMP goes out every year. Per the TV manual gives directions to replace the lamp, in all the years I've had other televisions and I've never came across instructions to replace parts. I've had better service with Fingerhut when my Magnovox TV went out, they were unable to fix it so they replaced the TV, now that's service, took place 1990 up to 1 1/2 yr ago that TV went out. Now tell me what's wrong with that picture. If anyone plans to file a lawsuit please let me know, I plan to take action against Mitsubishi Electric Digital Televisions

Reference & reply to your complain about your experience with Mitsubishi.
I agree 100%, I got my Flat panel 46 inches Mitsubishi in September 01/2008, from 6th Avenue Electronics=another nightmare especially the one on Carle Place Long Island New York, once they get your money, they do not care nor have any willingness to help or keep you happy, same school as Mitsubishi in California. It is March 28/09. and still having problems with the TV. The HD channels do not come up when they should and a box, similar to PIP on right hand corner appears with different colors and finally the picture. Have been on the phone and have had more people come over to look at the problem and still not resolved, the attitude of management is pathetic, so are the employees, who hang the phone or disconnect you so many times I have lost account of how many. The head of Consumer Relations seems to go out of her way to antagonize you, and does not take your side or even fake trying to and also hanged up the phone on me March 27/09.
My LCD was replaced about a month or so ago, the problem persisted, I was promised by management a replacement of the TV only to find out the next days that the Technicians had to come back again and confirm that there was a problem, then I was told no replacement since the TV was fine as reported to them, this is a lie, since the box still shows. All I received was a lousy letter from the above mentioned head of Consumer Relations, stating that if anything would happen in the near future they will replace it (this is the same person with no customer service whatsoever that hanged up the phone on me).
I will take this further until I get some results and will make sure that anyone I know will be aware and to keep away from Mitsubishi as well as 6th Avenue Electronics location in Carle Place Long Island New York. Since I have gotten some cooperation and customer service from the one in New Jersey with a completely different attitude.
MITSUBISHI TV 46" MODEL LT. 46244 Keep away from it. I would not recommend any of them from the ignorance to their product showed by the Main Office in California and all involved and the headache it has been to me since September 01/2008.
Looks like another AIG.
If any solution to my problem is resolved I will update this comment.
Andrew Castro uranusalpine2004@yahoo.com

In 2012 I bought an ASX 1, 8 diesel from Belgium where i was living, In 2013 the turbo was off and it was replaced covered by the warranty .In 2015 I moved in Israel and the turbo was again off, it was replaced again covered by the belgian warranty .Israelies didn't accepte the warranty . Last week the turbo was off for the third time, Now there is not any more the belgian warranty (from the 2nd replacement to the3rd the warranty was for 1 year) .Neither Belgium nor Israel accept to extend the warranty for an apparently problematic car.Do you have any idea ιn which email address should I address my complains?
v.skalistira@gmail.com

Dear Mitsubishi,
My name is Ahmed Amr I had an accident and I crashed my car lancer 2014 and I called the call center in Egypt Diamond Motors hotline 19606 on 25/9/2016 in order to know when I would fix my car; the call center agent gave me the number of diamond motor center in Abo Rawash, the staff told that we are unable to take any cars right now as the center is crowded and full and she took my number & told me she’ll call me to set the appointment in about 10 days and nothing happened no one called, I didn’t know what to do so I called quality department in order to make a complain ; the staff told me that he’ll send an e-mail to the center in order to contact within 2 days and I asked him what if the center didn’t contact me he told me that he’ll send mail to the management in order to contact me and as usual no one called me after a week of waiting so I called the quality department on 23/10/2016 to know what is the action taken and I heard the same answer again she’ll send to the management and I will be contacted again nothing happened and she gave me another diamond motor center number to call them and unfortunate no one answered this numbers she gave me, I called today 26/10/2016 and I was very upset with the agent and I told her that I want to call someone whom In a higher position to solve she told what can I help you I told her I want someone who can solve my issue and I insisted ; she told that her team leader in a meeting and after he’ll finish he’ll call at the end of the day ; and no one contacted me . it is a total disappointment that you are working with unprofessional agents her in Egypt who cannot solve anything, zero follow up zero problem solving from this department, zero after sales, in my opinion this agency you’re working with (Diamond motor) they are total failure, I don’t know whom to complain but I guess you have a solution for this mess up.
This are contacts Mobile Number +[protected]

showroom by sales agent named Alina. On 1 may 2014 I paid 20% amount in cash and signed all required documents but since that day they are only Ignoring me and not releasing my Car. Even Alina attitude after sale is soo rude and unprofessional. My name is suhail
realy frustrated with their attitude.

I have recently bought their new ASX 2014 model in the centurion branch, SA which I added GPS as an extra through Mitsubishi. My reverse camera is now not working and I have complained several times to the dealer and all they say is that ALPHINE guys needs to come out and fix it (no date set). No one wants to take responsibility of anything all they know is offer you coffee while you wait to be attended in the next 40min, regardless you are the only customer in the dealership at that moment. There is just POOR service delivery here, my car is still not fixed. If there is anyone with head office email address please assist.

I have had a Pajero Sport here in Thailand for over 3 years I have never yet had good service and intend to buy a Honda as my next car suggest all do the same. Mitsubishi just do not want to give good service to their customers very disappointing.

sir; pajero is complaints .

narendar sing hada % laxman sing hada diss - jahalawar raj pajero sport is complaints

Ok gentlemen, I went down one day to find my car got hit from the rear; and the hit was hard enough to push it towards a concrete block in front of it, that mainly damaged the front and the rear of my car, no damaged headlights or tail lights, just bumpers, and now, its almost a month since i dropped my car at their workshop, and they are telling me it needs another damn 4 days to get it done.
Really, does anyone have the main company's email address so i can send a complaint?
PS: i thought that Mitsubishi sucked only because of the dealership here in Saudi Arabia, didn't think its a global issue.
PSS: I also drive a Lancer Ex 2009 2.0 liters, and have the same problem exceeding the 130KM, i thought its a problem with my car because i've driven on a bar road once.

WE also have very bad service her in Oman, do you believe service 1000 km they keep the car for 4 days to do it and finally I received my car without wash !

I NEED THE MATSUBISHI SIT TO SUBMIT AN OFFICIAL COMPLAINT IF any one have this please send it to me.
The problems in my car also noticed by many of peoples buy new lancer 1600 cc and they all went back for the dealer what he do he change the tiers and still the problem is their. I went to a higher level for complain but they speak much do nothing. my main worry if any accident happen how will be responsible for this, i can't work without car so what to be done next. If you have any query I can give you contact no. of many customers with same complain.

In April 2009 we purchased an LCD Flat Panel HDTV 52 inch, just last week the left side became discolored I called Mitsubishi and they gave me 2 numbers of TV repair shops that I could call so that they could diagnose the problem BUT I had to pay them $80.00 the diagnoses was a panel is going out, panels the repairman said Mitsubishi knows are faulty! So I followed the process of faxing the diagnoses, proof of purchase etc. Mitsubishi called and said they would replace the panel which costs $1892 BUT again we have to pay $225 in labor and a $40 reroute fee SO they want us to spend $365.00 to pay for their faulty panel to be replaced! I think they should either replace the TV or give us approx $2200 (cost of panel and repair) to buy a new one! I suggest you really investigate this company before you buy their product!

My Mitsubishi is a 73" dlp that is only 2 years old. When it was new the light engine had to be replaced which was covered under warranty. I purchased a 5 year extension warranty through a separate company. The TV died on Oct 31. Just shut off. After three weeks I was told the parts distributor was back ordered on the part. They said I had to wait as my comtract doesn't cover backordered parts. Well I spent two weeks with them about every 4 days and finally got the part number. I called Mitsubishi USA parts and found that they did in fact have the part. I spent more than $50 to buy a thermal coupler which I was told was bad. I got the part finally (TV out for over a month now) take it to the repair shop, they put it in and the set works for 15 minutes then shuts off again. I have no idea what they are going to do now but the repair shop said it needed another light engine. Hopefully the warrantly company will offer me a settlement and I will never buy a Mitsubishi again. This was my second. The first was a projection HD system and they had to replace the board at a cost to me of $500. Mitsubishi doesn't give a [censor], I plan on joining the class action law suit against them and maybe recover some money. I'm off next week to buy a 65" Panasonic plasma.

I purchased a model WD-52327 in December of 2006. Recently I noticed five pairs of dotted lines running vertically and evenly spaced across the screen. I rferenced my owners manual and found a website that provided me with an authorized service provider that would come to my home and look at the tv. (Several I called advised me that I would need to load up the tv and bring it in.)

When I was told what the cost would be I declined to have it repaired (it cost me $105.93). I then contacted the customer relations advisor and was advised that the service provider I used was not on their list and that I would have to have a "current" provider diagnose the problem and submit a repair estimate. Once they received that they would determine the extent of their participation in the repairs.

I called the first service provider and they advised me that they no longer repaired TV's! I called the second provider and learned that I would have to bring the tv in and they would diagnose it. I called Customer Relations back and advised the person that I couldn't carry the tv down steps and load it in my vehicle. After some time they called back and agreed to have the service provider come to my home to get the tv and they would pay for this "service call".

The service provider then advised me that he would actually send the tv to another location (about 100 miles away) to have it diagnosed and by the time repairs would be made and the tv returned I could expect to be without it for approximatley 4 weeks!

I have put any further action to get the tv repaired, on hold until I could further explore whether or not I want to spend an unspecified amount of money on it. I am being told that Mitsubishi might pay for some or all of the parts or they may not; and they may pay for some labor...or not. They don't know what they will pay until they find out what is wrong.

The first service provider after viewing the tv advised that it was the "light engine". The second provider advised over the phone (after I described to him what the problem was) that it was the " light engine". How many people have to say the same thing before Mitsubishi accepts the source of my problem?

I feel like Mitsubishi is putting up as many "hoops" as possible to see how quickly I will give up and go away!

Oh, by the way, I am being told that labor and repairs could be in excess of $2000.00 and I paid less than that for the tv less than three years ago.

Where do I sign-up for the class action lawsuit?

Gary Eggert

As a former Mitsubishi employee I spent 1 year there as a temporary employee, well 99% of consumer relations are temps. When you call in, you first get ventus which is located in Manila Phillipines. They are reading from a script and are instucted NOT to transfer the call to the U.S. unless they cannot handle the issue. When you do get the U.S. office, the consumer relations advisors are not properly trained for assisting with trouble shooting, yet reading from the instruction manual, or given answers from the technical advisor Curtis Gentry. He can be reached at [protected], his DIRECT line. He will not take transfers from advisors, only answer questions from advisors by asking three more questions. Please call his extension with any technical problems you may experience. In regards to chassis repairs, that is the rule, NO REPLACEMENTS, ONLY REPAIR, advisors are given no choice but to relay that information. When you ask to speak to a supervisor, there are two of them, Arjun Sheth AKA AJ, and David Ratinoff. When you customers ask to speak to them, there only job is to monitor what each advisor is doing, let me tell you it's like working in prison over there and we commonly joked about that. When a supervisor is approached with a question, they all have different answers hence the lack of training and the fact they are complete idiots. A trained Monkey can do there job, LITERALLY. All they do is look to see who is doing what from there double monitored desk. When a customer asks to speak to a supervisor, we are INSTRUCTED to say they will call back in 1-2 business days, and if the customer is irrate, which most are with the product, they say "Tell the customer we'll call them back before the end of the day." Which they have no intention on doing, and then a week will go by. Advisors have a breakdown sheet regarding what they can do to help the customer for repair, depending on the age of the unit. They will repair the unit untill repair exceeds the value of the set, but not what you paid for it, DEALERSHIP cost when there have been multiple repairs in a short period of time. After your Mitsubishi 1 yr manufactorer warranty runs out, you are referred to you extended warranty company, if you have none, they will assist and cover up to 18 months from purchase date accompanied by a receipt, if not then the day the t.v. was shipped to the dealer. Oh and for your info, Arjun Sheth AKA AJ's DIRECT number is [protected], David Ratinoff's DIRECT number is [protected]. When assisting customers, they are not instructed to do what is right for the customer, but how much we can save the company including flat out denying the customer assistance right after the 1 yr factory warranty was completed. Then we have AJ and David's supervisor, Vigil White, his DIRECT number is 1-[protected]. His job is to do nothing but sit in his chair and pretend he is running the department like he was General Douglas MacArthur due to his extensive war commendations while fighting wars in Playstations 1, 2, and 3 as well as X Box. This is his first real job and has been there for about 20 years as skilled as a well trained ninja in the arts of "How not to supervise" and "How to know nothing about your product and rise the ranks", remember, we are dealing with a honorary war hero. He won't speak to ANY customer UNLESS the President of Mitsubishi has been written a letter about the customers disatisfaction of there product, and that is the BEST way to get your t.v. replaced. After that was done, he will just assign the file to some advisor who already has 100+ files to work on in his 8 hour day, THEN will hound them until the issue is resolved and he will offer no support to the advisor. It is LITERALLY the deaf leading the blind. The corporate address is 9351 Jeronimo Rd., Irvine Ca., 92618, but let me tell you the highest person to speak to is Vigil White. His boss is Glen Yama[censored]a, his DIRECT number is [protected]. All these phone numbers will be helpful to you, ESPECIALLY Curtis Gentry techincal advisor who is the ONLY employee in consumer relations that half way understands how to trouble shoot the t.v.'s. If you need to complain about Vigil White, I STRONGLY advise you to call Glen Yama[censored]a, and if you want your t.v. replaced, write the president of the company Yashi Moriyama. Good luck with your issues.

I haven't yet gone through the repair process. My set just started acting up. I bought it in early 2006. It worked OK up until now (periodic unexplained audio outage that could be fixed by unplugging and restarting). However, it has rapidly begun the color and crispness problems of the type noted above. I emailed the attorney who posted above, but I haven't heard back yet. I'm dreading this process.

We also have a Mitsubishi TV that has been at the repair shop for over six weeks and now we have been informed that it will be another 6 to 10 weeks. The repair shop is also upset because Mitsubishi does not allow them to replace the chassis, but rather insists that they send the chassis in and then it is sent back. This takes weeks. In our case, the company required that the capasitor be checked first, which was not the problem, and we are now just starting the waiting weeks.
Was a class action suit ever filed? And if so, please give me information.

August 23, 2008

Anyone that owns a Mitsubishi DLP HD Television “WD MODEL” has much in common with numerous disenchanted owners.

Refer to the CNET forum at:

PG 1 OF 34 PGS
http://forums.cnet.com/5208-7596_102-0.html?forumID=60&threadID=257865&start=0&viewMode=threaded

PG 34 OF 34
http://forums.cnet.com/5208-7596_102-0.html?forumID=60&threadID=257865&start=495

Every owner and prospective buyer should read about the ongoing issues to date. There are 503 POSTS AS OF 8-23-08 regarding additional ownership costs, numerous problems in connection with parts, service, warranty issues, dealer non-performance, care/maintenance, warranty non-performance, expiration of major parts (chassis), etc.

Purchased a Mitsubishi DLP HD Television “WD-52725 MODEL in March 2005. The following repairs were performed with the last entry still awaiting a response.

01/08/2007 Lamp Replacement Necessary

03/22/2007 Software Upgrade Necessary

07/16/2007 Software Upgrade Necessary

08/22/2008 Pending Necessary Chassis & Lamp Replacement
w/ additional parts possible upon installation of said items

Did a Google search but could not find any information regarding a lawsuit for this issue. Perhaps there will be soon once the receipt copied on this message sees this.

cc: harry@millslawfirm.com info@millslawfirm.com

Hi i am having the same problems,mitsubishi offered me another tv a wd---31 or 34 but i very leary of excepting one of these after reading all of the complaints i am interested in joining this lawsuit, read my complaints o n this board in the same above name and phone number, please leave a message.

We are about to file a class action lawsuit regarding this model of Mitsubishi TV, among others. If you would like to call to describe your problem (e.g., was it a light engine?), and/or discuss your rights, please contact me at harry@millslawfirm.com.

Note: California law requires me to state that this is an advertisement for legal services.

We need help, lamp out 4 times on 1 year old tv! Mitsu not helping!