Mitsubishi
Reviews and Complaints

Have a 2007 Outlander. Bought GPS update dated September 2010, but it still does not have streets that are 5 years old and is similarly out of date regarding restaurants. Want to return but since it's installed, dealership (Stohlman in Tysons Corner, VA) says they can't take it back and gave me Mitsubishi number. Mitsubishi pointed me back to the dealer (though did say that GPS updates are generally 18-24 months behind - of course this was never mentioned when I bought and it's still not true in that it's really over 5 years behind in some cases). Company needs to stand behind its product - why charge $200 for a worthless update?

I took my car into their service center for an oil change and to get my summer tires put on my car. My vehicle had been in the shop for approximately an hour when I received a phone call that they had broken one of my valve stems on one of my tires and I was required to pay $150 to replace a part that their mechanics had broken. When I returned to the shop to pick up my car I explained that I didn’t feel that I should have to pay for a part that was broken by their service crew because there were no signs that the part was broken prior to dropping my car off to them. I was told by the service person reporting at the time (Erick Dodsworth) that the part in fact was broken prior to me bringing my car in because when they removed the plastic knob on the valve stem that the internal parts of it shot across the shop. I feel that if this particular part was broken in the way that was described that I would have in fact had a low tire or a warning light on my dashboard from my tire pressure sensor warning me that there was a leak in my tire which was not the case. I was forced to pay the $150 to get my car back which was not all that easy to swallow due to the fact that a valve stems approximate price is $6, so i’m a little confused and angered that the replacement of a $6 part could cost anywhere close to $150. This morning (the next day) I attempted to call the Platinum Mitsubishi service manager to discuss the charge on my invoice to which all of my calls and messages have been ignored up to this point.

My disabled mother purchased a car with 30, 000 miles from interstate mitsubish for 15000 cash. She had a payment plan for an extended warranty she was paying on. she took the car there for a new radiator that had a small leak and they said she needed a new head gaskit so she called her insurance company and they paid. She had the car towed there, no driving at all. Then interstate mitsubishi called and said she needs a new cylender head. Once again called the insurance company and they paid. A few thousand miles later her whole engine was destroyed, pistons, cylenders rods bearings ect. everything garbage. She asked about the extended warranty she was paying on and they said they dont have payments on them they have to be paid in full. ( So why did they have her writing them checks for and extended warranty ?)

Anyways interstate mitsubishi blamed everyone except there self. ( insurance company for not doing recomended work, Mitsubishi Motors for faulty parts and her.) My mother called the attorney generals office and they talked to everyone needed and tried to talk to the mechanics and service manager but interstate had already fired them because they sent her a paper stateing that the engine failed probably because the work was not done right ! The attorney generals office told interstate Mitsubishi they needed to pay and all interstate mitsubishi did was egnore the attoryney generals office. The arrorney generals office believe they are responcible

Whenever she tries to call and talk to someone about this at interstate mitsubishi they say there not available.

There are tons of paperwork, paperwork from the service tech and mechanics saying the only thing that could of happend quote ( "radiator fluid got in her oil when they did the repairs and caused pitting everywhere in the engine") causing everything to fail and get destroyed.

I dont know about you but they have horrable service for everything. They lie and cause much pain for a disabled lady that cant make it to all her dr appointments when needed because they destroyed a newer car that she paid 15 grand for in cash.

Beware of Interstate Mitsubishi !

I have been a Mitsubishi Motor customer for 15 years, leasing 5 Galants starting in 1996 ending with a 2009 car. When I leased the 2009 Galant from Yonkers Mitsubishi I was reluntant because 3 of the Westchester County dealers had closed or taken over by another car dealership but under my circumstances my lease was up and need to get this done. From January 2007 until May 2010 I was a caregiver for my parents. My Dad had Dementia and my Mom had cancer. During that time my Dad was in a nursing home and my Mom was in Rehab (broke her hip) different nursing home from where my Dad was.
Unfortuneately I lost both my parents in May 2010, 3 weeks apart. My 2009 Galant lease is up 5/1/11 and I decided not to lease another because all the Mitsubishi dealer in Westchester County have closed. The closest to me is in a very bad section of the Bronx and I would not feel safe going in that neighborhood. Therefore I decided to lease with another company. My complaint is that while I was a customer and turned in my cars and purchased another through Mitsubishi I was never charged for wear and tears or mileage. This time I was charges excessive wear and tear of $357 and &720 for mileage (I have the lease termination report). I will admit I did go over the mileage because I went twice a day to the nursing home my Dad was in to feed him because he could not feed himself (approx 12 miles round trip) and back and forth to my Mom's home, hospitals, rehab to take care of her as well. My Mom had numerous doctor appointments or tests that I needed to take her to. The last thing on my mind at that time was how much mileage I was putting on my car. Netherless to say I did have a very tough 3 1/2 years being caregiver and now 11 months grieving the lost of my parents. To make matters worse trying to turn my car in to a Mitsubishi dealer was a nightmare. As I mentioned all the dealers in Westchester are closed, the dealer in the Bronx didn't have any room for my Galant so I could not return it there. The dealer in Manhattan told me I had to return it the next day or there would be no room, unfortuneately for me I couldn't return it the next day because I wouldn't have a car for 4 days and needed one to go to work. So I was very lucky to find a dealer in Danbury, Ct who would take it back but I had to drive over 50 miles one way and had to get someone to follow me so I can get back. That was very inconvenient but I had not choice. Mitsubishi was wonderful to deal with until I decided not to lease with them again. I am very disappointed in the treatment I received for them these past few weeks. I was a premium customer, giving me very good deals on my cars but now they left a very bad taste with me. I feel that I should not be charged any fees because of the situation I was dealing with, and I would be happy to supply death certificates and the mailing I received as a premier customer when I leased my 2009 Galant. I was a long standing customer with Mitsubishi with a outstanding credit record and would not have hesitated to lease another Galant if there were dealers in the area where I live. I f you need any information from me please let me know.Thanking you in advance for your attention to this matter. Maria Neithardt, 5 Hilltop Acres, Yonkers, NY 10704 - cell# [protected], email address is [protected]@aol.com

Purchased from new in June 2010 Mitsubishi lancer gs4 after taking delivery and playing with gadgets on the car noticed sat nav was a 2007 version my car being 2010 enquired about this and told new version was due out and would receive this free of charge the new version came out in december 2010 when i contacted mitsubishi they gave me the part number and told me to contact my nearest dealer which i did and they wanted to charge me which i refused to pay tried to contact mitsubishi again via email and i am not getting any response.Also took the car for first service 6 months old told me my tracking was out and was not covered under the warranty so had to pay £45 for this to be done, reported 2 more problems with car ie, time on clock skips on 1 hour every time after setting it and driver seat moves down on height adjustment these was not repaired on warranty just fobbed of with an excuse still waiting to here about my repairs 2 months on costing me money on phone calls never again will i by mitsubishi

I purchase a mitsubishi 60' 1080p dlp hdtv from aaron"s sales and lease ownership in 06/25/2008 paid it off in 06/3/2010. I purchase a exended warranty on07/01/2010 I was told it was with mitsubishi for my hdtv. I paid 137.79 for it. When my hdtv stop working I call mitsubishi to have service done on my hdtv, I was told I didnt have awarranty with them on 03/1/2011 and to call aaron's. When I call aaron's they said have one with mitsubishi, and they would look into it. On 03/1/2011. On 03/2/2011 I was told I didnt have a warranty with mitsubishi. My extended service plan was with aaron's. Was never told that when I bought the warranty or shown the term of the agreement, I was miss lead by aaron's salesman her name was wendy the manager and ray an employee. Now my hdtv is not working an aaron's so call extended service plan say they dont cover part that's not made in usa. I feel I been had taken avantage of. I'am very angry, I have been a loyal costumer every since 2004. I need to be made whole again an my warranty in place an hdtv fixed. I hope we dont have to go to court over this matter. And things can be taken' care of. Very angry an up set!.

I have a wd-57734 thats just over 2yrs old, it has a defective dmd chip and there's thousands of white dots all over the screen.
I had a repairman come out to figure out the problem, I was told the chip in no way should go out in just 2yrs and it was defective.
I contacted Mitsubishi several times and they will not help even get a replacement part, they also wanted me to pay $150.00 for a repairman of thiers to come out to check the problem, I had already paid $80.00 for the same thing but they won't accept that so now I have a tv that I paid alot for and can't watch. Terrible service, faulty products, stay away from mitsubishi dlp tv's or you'll have to buy again in a couple of years!

I have been contacting Consumer Relations since 11/10/10 in reference to a television I purchased. I had the TV still in the original box and when I was able to remove it from the box, we discovered that the television was not working. I tried to troubleshoot the isue with the technical department and when they were unable to assist me over the phone they sent out Apex Electronics to see what was wrong with the television. First the sub contractor could not tell for sure how the TV was damaged but he would report his findings back to Mitsubishi. We did not hear anything and so I called on 11/10 and spoke with (J. Chew), as I question if anyone was being honest with me, at 10am EST. He indicated that the TV had physical damage and that it would not be covered and they placed me on hold and contacted Apex Electronics. Now the CSR advised that the contractor could not state for sure if the damage was caused by me or not. I explained to the representative that I purchased two televisions from them within 30 days and one we did hook up right away (and continue to use). The other remained stored in it's original box but I never did anyhing to damage the television. The television remained in the same box and place where it had been delivered. I WOULD NEVER DO THAT AFTER HAVING SPENT THAT TYPE OF MONEY ON A PRODUCT. I am a single woman with a modest income and I can't afford to spend that kind of hard earned money and just throw it away. I had expected Mitsubishi to honor the customer and replace the TV. I was advised that they would escalate the issue and provided me with a ticket number of 2618174.

I stated that I had wanted a manager to contact me back that day on 11/10 and that I would check back if I was not contacted. Well, I was not contacted and I called back again on 11/10 around 11:30am EST. This time I spoke with Lynn, who also said she would not let me speak with a manager and advised me that I HAD to give them 24 hours (this was in response to my request for a manager to call me). I was not happy with this but I did comply and when I called again this morning on 11/11 NO ONE still had an update for me. They only stated that they were still reviewing it and I called at 10:00am EST and this time I spoke with another representative who called himself Joey.

I once again held on the phone for a LONG TIME and asked for a supervisor and he stated that the manager, who he identified as Jan, was on the phone with another customer. I was advised that she would call back once she was finished with the customer she was assisting. I hung up and 3 hours later I STILL did nnot hear from Jan. I called back and spoke with another representative around 5:30pm EST who identified himself as Robert. I advised that I still hadn't heard from anyone in reference to my issue and he again advised that the issue was still under review. I once again asked WHY DID a supervisor not call me back and he said that I had to give them until the close of business. I said they have exhausted the close of business options and I am NOT HAPPY about getting the run around. He once again like your OTHER REPS refused to give me a manager.

Now I am not sure what type of operation they are running but this is HORRIBLE CUSTOMER SERVCE. I was a loyal customer who purchased TWO 60 inch High Definition TV's within 30 days. I DO NOT GET PLEASURE OUT OF CALLING THEM SEVERAL TIMES TO CONTINUOUSLY RECEIVE THE RUN AROUND. I have received rude treatment and have been painted as a liar, WHICH I DO NOT APPRECIATE! I have no reason to SCAM you for a television. Right is right and wrong is wrong. If someone pays almost $1000 for a television with their hard earned money and HAVE NEVER USED THE TELEVISION AT ALL, I had an expectation that this television would be working in proper condition. It came to me in this condition and I had no reason to question that it was not sent to me in such improper working conditions. I expect someone to rectify this situation and rectify it immediately. Mitsubishi is a multi billion dollar corporation and I think that it is a shame as to how they are treating me a loyal customer, who has again purchased two of the same television. I am prepared to continue to escalate this matter as far as I possibly can.

I bought my 05 evo ssl from Quality Mitsubishi in littelton about 2 mounths ago. 2 weeks after i bought it i noticed a loud noise coming from the rear of the car when on a rougher road i pulled over opened the trunk there was nothing there then i crawled under the back of it and noticed that my black car had a red bumper that had bin painted to match the car at one time in its life and the bumper support is hanging from bailing wire just as loose as can be and looking closer i see that the unibody has bin crushed about 5 inches on both sides, so its obvoisly bin wrecked and the carfax that i was shown was clean so i pulled a autocheck and sure enough it was reported frame/unibody damage at auction as of 4/02/08 i call the general manager of quality mitsubishi and tell him what ive discovered he wanted a copy of the auto check so i sent it to him. He wanted proof so we put on the rack at mitsubishi here in the springs and they all agread it had bin wrecked. I told them that i did not want the car anymore being i paid top dollar for a wrecked evo and that i had no idea it was wrecked and its apparent to me they were awhare of the damge its to obvouse to miss with the car on a lift there is no way it was overlooked when getting inspected before the car was on the lot. They said they would (trade) me out of it i said ok, when i buged them enogh to were they will give me the time of day and find me another car they then tell me they are going to give me $6500 less then what i paid for the car so i will be upside down in another evo from paying to much for a wrecked one wich is not worth anything close to what i bought it for. They wouldnt give me the truck back that i traded in and do not seem to care that they completely bent me over on this car. Its against state law to sell a car that has bin reported with damage without telling the buyer before hand. They are not working with me at all. I am mad and shocked that a dealer of that size would treat a customer that way its just rediculous that they will not work with me being it is there fault. I am posting this to try to get the word out to BEWARE of getting treated horribly at Quality Mitsubishi. Even the salesmen and lot techs cant believe that they wont fix there mistake. This is a nightmare that its looking like im going to be stuck with.

This letter is to inform you that I bought a 2017 Mitsubishi Lancer, Body no. 11201, and Motor no. 5845. Please be advised that, I preferred buying that car rather than any other types of cars, because of my trust in such a great Japanese Company (Mitsubishi CO., ) this trust was built for many reasons such as terms of quality of manufacturing, as well as availability of safety factors, which provide protection and security for the life of car's owner and his family, in additional to the customer service quality with reimbursing its customers for any damages or harmful that could be a result of any defect in your product.

Unfortunately; on August 5th, 2017 I was involved in a huge accident which the safety features are everything in that situation, but what really shocked me was the Air Bag, ! ! ! It did not work at all which resulted in injuries all over my body, so I would like to ask you; where is the Air Bag (which is the principle safety factor in such circumstances)? Where are the safety features? Where are the experience and the big history for Mitsubishi Co.? I think such a matter will negatively reflect on the good repetition & image of Mitsubishi Co., in Egypt & the whole Middle East.

According to the above mentioned facts, I am asking now for a reimbursement for all of the Psychological, and physical damages that happened to me, and all of the time that I was out of work. Please find attachments for the car pictures.
Please be aware that, if I will not receive a positive feed back from their side very soon, I will take the whole issue the legal way by filing a lawsuit against Mitsubishi Co.

I bought a car about 2 months ago from Heritage Mitsubishi. It was used. The salesman were unusually pleasant to deal with. The whole experience was almost enjoyable. They worked with us to get the payments we wanted. There were a few issues with the car that they promised to fix (broken cd player, cracked spoiler) and the car only came with one key. We were told it had a 100, 000 mile warranty. Fast forward a month and I put the key in the ignition, and the remote breaks off of the key. So we try to start the car with just the metal key in the ignition. It wont come on. Apparently its a security feature of the car. So we jam the key back into the remote and carefully turn the car on. We drive to the dealership and tell them that we need a new key. They tell me that it will cost 80.00 for a new remote shell. I tell them that since I have only had the car for a month, I don't think that I should have to pay for it. They talk to my salesman, they talk to the manager, none of them will approve it, so I leave mad. I call and speak to my salesman to see why he wouldn't approve it. He asks me "If you had a flat tire would you want us to replace it?" Um no. Tires aren't made by Mitsubishi. My key and remote are. They need to stand behind the products they represent/sell. He actually hung up on me. So I waited a day to cool down ( I was MAD!) then I called to speak to the manager. I told her how happy I was with the car buying process but how disappointed I am in the customer service after the car purchase. She agrees with me and offers to sell me the key at cost and to work on getting the other things fixed. She tells me she will call me with the price for the key. I never hear back. Fast forward two weeks and the remote completely breaks into several pieces so I am forced to go buy another. I get there and my file has disappeared in their computer system. It takes over 30 minutes for them to find me in the computer. Finally, thanks to the one nice guy in the service department (the manager of service is rude), I get my key. I still haven't heard back about the other things getting fixed on my car. I really enjoyed this car when I first got it, now, with the way that I have been treated by the dealership, the car is no longer fun and stress-free.

In todays economic climate, one would assume that any motor vehicle dealership would put a huge emphasis on customer service. I am currently in the market for a 3 door Pajero. I recently visited the Strijdom Park Mitsubishi Dealership to inquire about purchasing the car. After walking in, I was not attended to at all, all the sales assistants just looked at me and continued looking at their computers, I decided then to look through the vehicle myself as they had one standing on the floor. After completely going throught the vehicle, I decided that they obviously don't need my business and I walked out. This kind of service really taints a dealerships image. I definitely wont be purchasing my car from them!

I contacted this dealership for Internet pricing and encountered this pompous, ignorant, ### -- Howard Helms. Mr. Helms is so motivated to make another sale, he has no concern for his fellow 300 million fellow Americans. Here's the email thread:

RE: Important Thank You‏
From:
Sent: Wed 6/30/10 12:03 PM
To: [protected]@qualitymitsubishi.dealerspace.com

Dude! You're fired before you're hired. You're ridiculous and ignorant. This is the worst recession since the recession of [protected]. I'm just waiting for the better rebates on Kias and Mits.

--------------------------------------------------------------------------------
From: [protected]@qualitymitsubishi.dealerspace.com
To:
Subject: Re: Important Thank You
Date: Wed, 30 Jun 2010 14:55:11 -0400

Hi Robert,

I appreciate your input. We are having a great month. And I do believe the economy is great. I also know that when you decide to purcahse a vehicle I can help you find the right vehicle at the perfect price. Just let me know when I can help you.

Thanks Howard

On Wed, Jun 30, 2010 at 11:52 AM, wrote:

In future emails to prospective customers, do not include this: We are having a super month and it appears that the economy has gotten pretty good for the car business. But like I always say the economy is only as good as the individual sees it. Meaning if you are doing well the economy is fine. If you are not doing so well the economy is bad.

It doesn't read well.

From: [protected]@qualitymitsubishi.dealerspace.com
To:
Subject: Important Thank You
Date: Wed, 30 Jun 2010 12:05:09 -0400

Hi, Robert,

Thanks for letting me know you will not be in today. Some incentives change and there will always be reasons to buy or nt to buy. When you are ready to buy please let me know what I can do to earn your business. We are having a super month and it appears that the economy has gotten pretty good for the car business. But like I always say the economy is only as good as the individual sees it. Meaning if you are doing well the economy is fine. If you are not doing so well the economy is bad.

I just want you to know that whenever you are ready I will be here to help you in any way I can.

Thanks

Howard Nelms
Internet Manager,

I bought a brand new car and i am surprised to see the irrsponsible way the car serivse is handled .. i fear that i this may cause my life with an accident due to lack of serive done.. The people are very arrogent and irrrisponsible at service center at dubai and they donot care about the service of the car... I would like to bring to the notice of the manage ment of Mitsubishi motors plz pay attention to you dubai service center on sheik zaied road...

I want to sell our my brand new car so that i donot face risk of my life ... mitsubishi seems to have forgoten the value of coustmer life and no attention is been paid at coustomer service...

from.
B.RAJAN
chennai.

Respected sir, .two month ago we had purchased a MONTERO with your dealer.(MAYA MOTORS, ADYAR, CHENNAI.6OOO2O).on purchasing your vehicle MONTERO we are very sad to say that we are not satisfied with your car montero.because before the first service we had faced many problem with your make MONTERO.but now on 28.2.2010 we went to beach in montero and we tried to drive in beach and we were sad that your vehicle MONTERO which is worth of RS.4900000 does not moved in sand.hence we took our vehicle to authorised service center(MAYA MOTORS)were we purchased our MONTRO.1.3.2010 we leaved our montero in service and we said our problem.then they took our montero for service and the GM asked 2 days time and we were ready to give their asking timing to make our vehicle good.2 days ago we called to general manager and asked wether our vehicle is ready or not.and he requested us to give onemore day and we gave four days timing to make up our montero ready.on 5.3.2010 we called to GM and went to service center to take deliver our car MONTERO.we went test drive with your montero tecniciant in beach side and we found that the car was not moving in sand and it reach to the high temperature and a big smoke came from the banet.i have attached that picture for your reference were your machanic were confused what to do and we are sad to see that a new vehicle reaches high temperature and coming smoke(wether your make montero is a outdated jeep).we were very sad to say that we are ready to give CASE IN THE COURT.because we had PAJERO before purchasing MONTERO.PAJERO will go good on beach side.then why not montero go.so we are ready to give case on your MITSUBISHI MOTOR and we are ready to give this to the press dont try to cheat the public.we were very sad on purchacing your vehicle MONTERO.(SO WE REQUEST YOU TO RETURN OUR MONEY OR GIVE THE MONTERO CAR WHICH GOES IN BEACH)
THANK YOU
B.RAJAN, CHENNAI
CONTACT:[protected]

I'd just like you to know that we own 4 mitsubishi's in our family. but i can assure you that there will be no more! i have a 2003 outlander, and through no mistake of my own, such as denting grinding or any other accidents, other than the fact that the oil pan corroded through. the car is only 7 years old! i owned a buick regal, that was 15 years old, and never had this problem. in fact, i have never heard of an oil pan rusting through in my life. im out 550 dollars because mitsubishi either installed a faulty part on my vehicle, or just plainly made an inferior product. either way, im going to have to come out of pocket for a part that is known to have to face the elements. i just wanted to share my dissatisfaction with mitsubishi with others and to warn them of inferior products. and hopefully save them a little money in the process. if i can help just one person who reads this, it was worth writing.