Mondo
Reviews and Complaints

I have been waiting for my phone and debit order has went through but no phone and no calls of when am I getting it. Can someone please tell me what's going on

I was told that i was going to be upgraded but the consultant told me that i wasnt going to be extra instead i was billed twice. I want the recording for this and i want the consultant to cover these extra charges.

Her name NILESHNIE PEER

I had a telkom Sim contract which I was paying R70 for all the benefits I was getting, which were 500MB all network data, 1500 MB whatsapp data and 3000 telkom to telkom minutes. A month before my contract end I got a call for renewal and I asked if the benefits will change or stay the same since I was told that they no longer offer the R70 contract now it's R99. I was informed that I will continue getting all the benefits I was getting the only difference is that they will add 15 minutes for all networks. But to my surprise when my benefits were loaded I found different things, my benefits we reduced but the money went to R99. I called mondo and since they said they are doing investigation, till now nothing and they said it only takes 48 hrs.
My names Lebogang Chaka
ID Number :- [protected]
Case number :-RCO126265

Shirleen De Jongh
ID NO:[protected]
Telkom network
[protected]/[protected]
[protected]@gmail.com

*Application for Telkom contract, successfully approved 17 -18 June 2021.I was advised of the R149 admin fee, that was to be debited from my account on 24 June 2021.I received confirmation of the success of my application via sms & email.
*The R149 admin fee WAS NOT debited from my savings account on the 24 June 2021 by Mondo.I phoned/text/emailed Mondo's customers service numerous times, asking why the R149 admin fee is STILL NOT been debited from my account. The most common answer was, "waiting for the system to update".After contacting Mondo everyday, since the 24 June 2021, Mondo finally debited the R149 admin fee from my account on the 30 June 2021.
*All excited, I immediately, call Mondos customer service, informing them, that the R149 admin fee was successfully debited from my account by MondoTelkom...so can I expect my devices...Once again"WAIT FOR SYSTEM UPDATE"..."WAIT FOR SYSTEM UPDATE"
*Today is the 5 July 2021...Called mondos customer care this morning..."STILL WAITING FOR SYSTEM TO UPDATE"...WTF
*I've since attached my bank statement as receipt of the above mentioned transaction...But still that wasn't enough as I still need for, "WAIT FOR SYSTEM UPDATE"
*I've been issued a few customer courtesy's to apologize for the inconvenience.
*Agents on Mondos customer live chat became irritated by my questions & without consent, ended conversation...still leaving me puzzled.What happened to, "ONE CALL RESOLUTION "
*STILL TODAY, MONDO HAS NOT MADE ANYCONTACT WITH ME.THEIR LACK OF EMPATHY TOWARD MY CONCERNS, REALLY SPEAKS VOLUMES.

I had a sim contract with Mondo in February 2021, after 2 weeks the sim card stopped working and i cancelled the contract within the correct time frame. To date i am still getting debited for something that no longer works and each month the debit order increases . when i last spoke to a consultant in May 2021 i was told that the matter was being taken up with management as they want to charge a cancellation fee however the contract was cancelled in the correct time frame and there should be no fee. i told the consultant that i would like feedback via email or sms to let me know what is happening and would like the matter resolved by the end of the month and i have still not received any communication from Mondo. i specifically said that i do not give MTN or Mondo any Authority to debit my account and yet it is still being done. This service is ridiculous.

I applied for a cellphone at Mondo so we agreed that they will debit R149 of Admin fee month end when I get paid but now they say I can't receive my order I need to pay admin fee first before I get my order

Good day

I am writing this email in shock because of the email below with an invoice from Telkom. On the 15th of April 2021 I signed up for a contract deal that was apparently a "promotion" according to one of your agents SAMMY with EMPLOYEE NO/CODE-7485 (given by her over the tele-conversation) who called me offering this contract. . on the 16th of April 2021 I received a confirmation that my application was accepted.

Please look at the below things that she mentioned and explained during the conversation

1. The promo is a R99 contract deal, nothing less and nothing more
2. The promo includes a 10Gig anytime and 10Gig night and on top I get a Huawei pocket router
3. The contract is an open contract, meaning when the monthly data provided is depleted I am able to top up on my own
4. There will be a R99 activation fee that will be deducted from my account and my sim will be activated in 48 hours
5. After the R99 activation fee my next installment of R99 will be end of May and will be going on for 24 months
6. I will also receive a voucher to study or any of my loved ones to study in one of the institutions that you are in partnership with and I will also receive a booklet with all the information related to this. The booklet will be delivered together with the pocket router and the sim card

The product was Indeed delivered on the 21st April 2021, it was the router and 2 sim cards. I was confused by the two sim cards scenario however I waited. On the 23rd I received an sms congratulating me that my sim has been activated. Please note my smses are talking about a sim not sims.

This is what actually happened, 17th April the R99 for activation was deducted, the same day I received an sms about a WE GROW SA Voucher that will be smsed to me after sim activation. I received the product as already mentioned above with no booklet as promised. I didn't really mind about the booklet and a voucher as it was just an addition to me so I brushed it off that when I have time I will call in to enquire. I opened the sim cards, checked the balance so that if I received 2 by mistake I can call back. When checking the balance on both sims, I found out the other sim has 3gig anytime and 2 gig night and the other was 2gig anytime and 3gig night, again I was shocked but because it was in the middle of the month I thought to myself arg this might be a pro-data I will receive the promised data following month. In total both sim card were loaded with 10gig not 20gig

I tried calling SAMMY several times as she has volunteered that I can call her if I have any issues but had never gotten hold of her, whenever I tried calling customer care line once on the 23 April to confirm the two sims but unfortunately it was too late, I thought its a 24 hour number until today when I received this invoice I had to make an excuse at work and leave, unfortunately my signal was too poor I spoke to 2 agents, I can't remember the first one but she promised to do investigation, the second one was Portia our line was too bad there was nothing tangible we could come up with but I am sure with all the information I have provided you will be able to pull all this from your system and recordings

I kindly urge you to pull and listen to the recordings between myself and the so-called SAMMY for easy reference in this matter. But I would like to emphasize that I will not and am not liable for this invoice as this was not something that was mentioned to me or agreed upon when offered this contract.

Thank you, trust you will find a resolution in this matter as soon as possible. I will wait for your urgent response herein.

Regards

I have tried to upgrade my cellphone contract for the last 6 weeks with no joy with MONDO . I have phoned, e mailed etc but I receive the same e mail every time telling me to send my various documents to them which I have sent
already THREE TIMES. I now want to cancel the contract as I am tired of receiving the same generated answers every time via e -mail and What's App. My telephone number is [protected] ID Number is [protected]. I therefore want this application cancelled ASAP.

I am a customer of MTN and have been in liasing with Amanda Lubbe from Mondo or rewards co and have had absolutely no joy due the lack of professionalism shown in dealing with a contract sale. I was sold a contract being told I would get 4gb of data only to have my data halved. Upon querying it I was told it's my problem as I have been sold a contract of my choosing of a website and I must go into a store to sort out . I opted to cancel my contract and they have no showm absolutely no interest In assisting me . A lady at a MTN store in cascades has been sincerely trying to help me but with no assistance from said person Amanda . The phone has been returned and I have all reference numbers but my billing is still running for said contract and no communication has been relayed to me by Amanda and team . I have to call them like I'm begging them for something and they even make it seem like I'm being ridiculous for being furious. I actually will be taking legal action against said individual if my account gets debited as Amanda had told me the cancellation will take between 4 to 6 business days or so. I am a manager and i am inundated with work now I must spend hours holding on to get a hold of her only not to be helped at the end... its highly frustrating.. I hope her superiors get a hold of this complaint and act accordingly as I want it in writing as to how they can allow their staff to be so casual about a customer complaint...Her details are as follows Amanda Lubbe [protected] . My contact details are as follows Loushen Balram [protected]

Struggle now from the 09 April 2021 to do a sim swop on my mtn contract but an open pending order is not been closed, that I sad no for then you get no assist to close the pending order. This is BAD Service you can Keep on asking for assistance but no one can help you solve this issue.

And i this covid days you need your nr to report if you get covid no i am not able to do so. this nr of my is being used for my work als well and to fill in my covid before i can procced to my work.

My Details
Eric Brandon Hollamby
[protected]
[protected]
eb.[protected]@gmail.com

During the first lockdown I ordered two data packages and I was working at a different location to access network. I gave Mondo my proof of residence and confirmed my delivery address (which is where I was working from). Now, my invoices are being billed to the address I was working at, of which I do not reside there. This can cause fraud to be done in my name because no one is there to received my mails.

please may someone help in correcting this. I have emailed and called Mondo Mobile more than five times and still this is not corrected. This is my reference 6MV1GE

I applied for the cellphone contract and now I was to cancel it before I get the chance to choose a phone..
Please help..
Buhle Maseko

Applied for an MTN contract through Mondo, the Consultant phoned me and did the whole application process online and confirmed that I qualify for more than than R16, 000.00 credit and I just needed to send my documentation through but now this morning I get an e-mail notification from MTN saying I do not qualify, this is utter ridiculous as it is not possible for me not to qualify and this was noted by the Consultant. It seems that Mondo does not know what they are doing telling customers that they quality and confirming that device would be delivered and then sending out an e-mail confirming that it was been declined. As per the Consultant I qualified and confirmed this to me telephonically.

If didn't work even three months it's was freezing .
Now my contract is due if I called to cancel it no one is willing to assist me I was retrached at work I'm asking agent to help me to pay the contract and close it she was fosting me to upgrade while I'm explaining I am not working anymore I always have to borrow money and deposit it in my account to avoid being blacklist

I was received all if I am interested, yes I am, she check all said I qualify for that iphone apple 7 contract 24 months, got all my personal detail, said the package will be delivered in 3 - 8 days, she got my banking all that personal info, said I must just give copy of id proof of residence if they diliver and show orginal, I did heard nothing yet, this morning when I follow up the thing is still in processing - for what agree on contract and open my personal detail to the company. I would like a answer or I wil go to another company, this is really not good service, no feedback update after agree upon this.

so phone me back or mail me [protected]@uronet.co.za

Regards
Charlene
[protected]

I took out 2 contracts with mondo. One for R200 and one for R150. My bill is supposed to be R350 and at the moment am currently paying R398 for both these contracts. I contacted telkom and was told to contact mondo. Where are the extra fees comingg from. This is not the contract I agreed on. Who can help with this problem as am paying more than the agreed amount. Every month an extra amount R48.00 over the 2 years this will be amounting to R 1152.

The consultant offered me a R199 20gb data deal. I currently have a data deal of 2gb and paying higher amount of R249. She further explained that its gonna be a reduced monthly premium with a higher data deal, 10x more.

I was saddened when I confirmed the information with Vodacom as they told me it's a additional line where I will be paying R199 extra on my invoice. I only accepted the deal as it will be saving me R50 on my current invoice. I confirmed this with the Mondo consultant who assured me is not gonna increase my premium rather reduce it.

As a customer who has long standing relationship with vodacom I want what I was offered to be granted to me as it was sold to me. I need the 10x deal I was offered by Mondo and not the additional cost.

I received a call from whom I thought was Vodacom Customer Care, offering to update my existing subscription of 10GB per month, to 20GB per month, at a lower monthly fee.

When reviewing my Vodacom statement for September, I have noticed an additional line and new subscription fee has been added to by bill. On checking my bank account, I see they have debited me for this, as well as another debit in August that i wasnt aware of, and received no statement for.

When I phoned Vodacom to query my account, their ustomer care consultant advised the "new contract" was initiated by their "Rewards Department", known as "Mondo Customer Care". This is the first time I have heard of Mondo. She also told me they are dealing with weekly complaints about this department, who are "tricking you in to taking new contracts, and tha ti have to complaint to them directly, and get them to refund me.

When calling Mondo, I have been advised by Nicole that I am "out of the cooling of period" - refer to above where they debited my account last month but did not tell me. I didnt know they were charging me and now that I've found out, its "too late" for them?

She advises they will listen to the recorded call to determine if what their agent said was "misleading" and will get back to me in 24 to 72 hours.

They called me offering a deal which I accepted. (Mid June)Was informed my unit would be delivered to me and I needed to supply my ID book, a copy thereof and proof of residence. I asked the operator if a letter from my insurance company would suffice and she said it would as long as my name and residential address is stipulated on it.

Well when the DSV courier arrived 8/7/19, he insisted on seeing my whole insurance policy. On the letter of proof of cover it had my name as the insured with my residential address, the 2 vehicles that are covered by the insurance and the address they are located at which is my residential address. So why on earth does he need to see my whole insurance policy? Why would they need to have my residential address, all goods covered, value thereof etc? I find this very suspicious and not any business of a stranger to have that much of my personal information.

When I called Mondo to tell them I have sent the phone back they inform me I must call the courier company and tell them what happened and arrange for another delivery! Really! I did not select the courier to delivery my order nor are they accountable to me, they are Mondo's supplier. I asked for a supervisor or manager to call me back and I was also told that would not be possible. Good grief! How professional and service orientated are these people? Absolutely disgusting. SHAME ON YOU!

Mondo Mobile (Authorized Dealers for Telkom) have left such a bad taste in my mouth! Not only Mondo Mobile themselves - but for Telkom Mobile as well! I was contacted on Monday (03 June 2019) by a consultant @Mondo Mobile - Khalil Ebrahim (please note I was contacted - and not the other way around)! Offering me 2 x cellphone contracts at a really good deal. As i explained to Khalil, i already had a contract with Vodacom (which was due for upgrade now) - but seeing that the deal offered by Telkom / Mondo was this good - i decided on giving them a try!. I was told that i already qualified over the phone and that i was to give my banking details for R99 payment (which i did). I was also told that i would receive an sms shortly afterwards with his contact details as well as my contract details etc. This never HAPPENED! So i called Telkom on Tuesday trying to follow up on my applications - to which i was told that Telkom could not assist me, and i was to contact Mondo Mobile who did my application. Please bare in mind that this was my 7th phone call already trying to get through to someone who could actually help me! I tried calling the Mondo number i was given and the number was not available. So i did a search on google and was furious with the complaints i was seeing listed! i eventually got the right number from this webisite (Hello Peter) - response to a complaint. I called the number listed on the reply to one of the complaints and eventually got through to the right place. I spoke to a consultant who then told me that my applications was with Telkoms vetting department and i would receive feedback today (05 June). I never received any feedback my the morning and then called again and requested to speak to a manager (Tyron) who in tern told me the same story (ALWAYS A STORY) and also committed to giving me a response by 14:00pm today (05 June). By 14:30pm I called again requesting to speak to Tyron and i was advised that he is not available (how convenient). I requested to speak to a Manger in Complaints department and advised her of the situation. She also gave me the same stories. I told her that if TELKOM wants to compete with the big guys - then they need to up their game! I am an existing client of Vodacom (and due for my upgrades now) - and if Telkom wants win over new business - this is certainly not the way to go! Telkom / Mondo have wasted 3 days of my time and energy with this application - should i have gone to Vodacom on Monday - i would have received my new devices ALREADY! NOT IN 7-14 WORKING DAYS THEREAFTER!
I HAVE THEREFORE CANCELLED MY APPLICATION!