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Money Network Financial / EverywherePaycard.com

Money Network Financial / EverywherePaycard.com review: won't release my money 93

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Author of the review
2:56 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My pay went on this "money network check acct. " for about 3 months. I didn't use the card because of a transaction fee to withdraw my money using the card. I waited until all my money was done going on the card so i could withdraw all with one check. A few months went by and when i called to find out the total, they said that the account had a hold on it. To release this hold i had to fax my ss card and a license. I did this. Then i called and they said i had to fax them a copy of my passport because of the "patriot act". I am 17 and don't have a passport. I was then told i needed to give them a school id or a credit card. So again i faxed my license and a credit card. When i called back they said they never received this. Now i have faxed to them all three, license, credit card and ss card. Now they have said that my address is different on my license then it is on their file. So they cant release my money again. Even my district manager called and got the run around. Now what do i do. They owe me three months pay!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

93 comments
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Hboucher619
US
Jun 06, 2016 5:58 am EDT

Same thing here... I've faxed in my request to close account and send my money numerous times, and they simply ognore of- give me all sorts of excuses, asking for more and more personal data. It's not safe for one organization to hold a combination of so many personal data points in case of information theft or fraud. Someone start a class action against these crooks please. They're taking advantage of Americans and need to be stopped.

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never get these cards
US
Aug 19, 2016 11:56 am EDT

this card sucks i withdraw 500 dollars waited a full day to take out 300 more dollars wont it let me withdraw a charge more than ten dollars this card trully sucks they make you wait two weeks im getting an other card from a different company!

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Steven Gordon
US
Oct 03, 2016 12:55 pm EDT

Money network is a scam I worked for RGIS for 3 months and my pay went on the card, then 2 months after I quit they put my account on hold and asked me to send in my social security card, drivers license, and a paystub. I faxed the stuff in then 2 weeks later I call back and they tell me to fax the stuff in again and they ignore it a second time and I call them another 2 weeks later and they say the same thing. Every time I attempt to use the card they take $.25 and they charge me $2.95 month while I don't have access to the money they robbed me $550 this company is a scam avoid having a money network card if you can they will steal your hard earned dollars!

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cute angel
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Apr 17, 2017 9:27 pm EDT

the only thing that you need to do is to close the account since you mention that you are still a minor.i think this company has the option for you to get your money which is to close the account.and for you to close the account you just need to send an account closure statement affirming that you want to close your account effective on the date you wish to close it.and also dint forget to include your card# or account # for the bank to be able to track the correct account and not only that since you mention that your address is not matching on what the government has, Kindly also include your current address so that the physical check will be mailed to the right address, pretty simple.

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Laurie Watkins
US
Jun 23, 2017 1:08 am EDT

Lost my card gonna call better business this place is [censor] not going to work and be stolen from

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Desi G
US
Jul 28, 2017 10:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can't Remember The Password

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ihatemoneynetwork1234
US
Jul 31, 2017 6:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My card has been on hold thru money network since January. I've done everything they have asked for and they are still refusing to unhold my money. I have a 9 month old son who I need to provide for as well as bill that need to be paid for, I've been struggling with them and they are no help, they only say, sorry for the inconvenience" and tell me they never received my fax over and over. This is really frustrating and I don't know what else to do. I can't even transfer my money off my card to access it but they sure can charge me a maintenance charge for not using it. when it's because of them that I cannot use it.

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Christne
US
Sep 14, 2017 9:32 am EDT

Hello I'm a associate of Wal-Mart, I use the money network card for my paycheck. I transferred some funds to my secondary card and their automated system had a mis function and sent my funds to a account that does not exist . It's been fourteen days I haven't received my funds yet. I have been calling then every day talking to different supervisors and no help at all. I hate this card I will never use this card never

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Nicole1999
US
Aug 15, 2018 7:59 am EDT

I'm trying to transfer my money from paypal to my card and my money keeps getting declined. IM CALLING and have called the customer service like 3 TIMES ALREADY AND NO ONE IS PICKING UP MY CALL ! IM GETTING VERY FRUSTRATED AND ANGRY I WOULD JUST LIKE TO HAVE MY MONEY !

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BarbieBlaze
US
Aug 20, 2018 6:27 am EDT

03/02/2018 fraudulent charges were made at 3 different walmarts local to me. I immediately reported it. They denied my fraud dispute! HOW?!

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Jamaica bromell
US
Aug 21, 2018 12:15 am EDT

I put in my card # to retrieve my password and or user name and it won't take my info! I have an Visa adp card and I am a esa associate!

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Marlon Jones
US
Aug 21, 2018 5:12 am EDT

I used an atm on Feb. 23, 2018 on clarksville pk and didnt receive my money. My email: leshaun_2187@yahoo.com I need my money back on my card. My name is Marlon Jones

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D Simp
US
Aug 28, 2018 8:52 pm EDT

Card has been on hold for 3 weeks due to error by call center worker. Have sent every form of ID still no Help. Compliance department and actual Money Network team are two different companies, they are never on same page waiting to use payroll for 21 days!

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Samantha A ST
US
Sep 01, 2018 3:06 pm EDT

I am having the same issue regarding verifying my address and then receiving the run-around every time I attempt to activate my account. I received my card in June 2018 from a former employer. One deposit was made before I received my card. Upon attempting to activate it, I am sent directly to the 'next available representative' and given the same spiel by each agent.

First they claim the compliance department has not updated my account. Then they say I can call back in 3-5 business days and there should be an update. Then when I call there is no update and I am asked if I sent the information requested before being placed on an obscenely long hold to only find them again telling me in order to get an update I need to call back in 3-5 business days.

I have been fighting with them to give me my money for almost 3 months. At this point, I have lost all patience with them and informed them that I am filing a complaint with the Better Business Bureau, Ripoffreport.com, and pissedconsumer.com. I have also informed them that I am filing a suit against them seeking not only the funds on my card that are mine and being withheld but also seeking punitive damages for the stress and aggravations of being unable to access these funds

I was laid off shortly after receiving my card and my car was repossessed due to their inability to click a button on the computer and allow me access to my card. You can file complaints as well with your local consumer reporting agencies as well as online at the above mentioned sites. I recommend seeking a consumer rights attorney to assist you in retrieving your funds and then close the account once access has been granted.

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Angela85marie
US
Sep 04, 2018 8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My email is angela85marie@gmail.com I am having the same problem. 108.95 I cancelled with a merchant had the merchant fax three times saing it was cancelled they keep telling me 24 hours 48 hours 10 days 30 days all lies. They say they have not received a fax. I want my money this has been going on since August 17th 2018

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Kailtynn
US
Sep 16, 2018 1:56 pm EDT

HORRIBLE [censored]ING CARD. They will do you dirty! Customer service for this card is shady! Doesn’t give you an answer at all. My card was used for fraud and they did nothing to help. I’m a college student and all my money is in my savings account. Can’t [censored]ing touch it till I get my new card and once I do I’m going to imediately take my money off that card and cut it up once I’m done.

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Ambernicole1945
US
Sep 18, 2018 4:51 pm EDT

My paycheck is suppose to already be on my card and my app won't work and i have called the number on the back of the card and it just rings then goes silent and my paycheck isn't on my card. Is money network down?

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Lydia Springer
US
Oct 15, 2018 3:32 pm EDT

i want my money now! I may have to call better business bureau

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Desi G
US
Oct 21, 2018 7:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cant Reset My Password For The Account

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Ashunte Pearson
US
Oct 22, 2018 12:21 am EDT

Is there seriously no security code? I want to pay my bills online but cant...they dont seem to have a security code for these cards...

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Robert Valvonis
US
Oct 22, 2018 3:21 am EDT

I have included a copy of a letter dated July 5th, for a return of unauthorized charges in the form of a check.

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Youa Vang
US
Oct 22, 2018 3:27 am EDT

Called asking why I never received my the card with my name on it and was told by your representative Jake that he doesnt have that information. I told him to report it lost or stolen and to send me a new one and he said there is a $5 charge. Uh, yall never sent it and you have the guts to charge me $5? You guys are a joke.

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Tucker3000
US
Oct 22, 2018 11:32 am EDT

238 dollars was deposited onto my card on June 26th and I've only made one purchase since then. Now my available balance is 151 dollars this doesn't make any sense

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Chamed
US
Oct 27, 2018 2:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account is on hold ...I submitted my info...everyone is telling lies. I am going to sue this company. Holding my funds and my card is locked. I need my money asap. I will report this to the BBB asap

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Basharat Javid
US
Oct 28, 2018 12:30 am EDT

I have sent 700$ to personnal account online from my money network account. but he still didn't receive after 3 hours. And 700$ cut out from my money network account. so what can i do!

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Patrick Little
US
Oct 31, 2018 10:14 am EDT

I have been trying to get y card unblocked for the past 4 months and no matter what I send in terms of Identification I cant get my card unblocked

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Nae Nae Lovee
US
Oct 31, 2018 10:26 am EDT

I was told to call a number and the number doesn't go through so that I could get verified for my identity. the number I was given was [protected]..

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Jay Harris
US
Oct 31, 2018 1:54 pm EDT

This card is terrible and they need to go out of business. They don't deserve my business. And the only reason I have this card is because forced it's employee to take it but they should drop it. And I think all businesses should drop it. This is the worst debit card I've ever had.

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Psychospazz91
US
Oct 31, 2018 10:00 pm EDT

The past few times I have tried to view my balance on the mobile app they are having technical difficulties and I am forced to call the number which takes a lot longer.

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dave foster1
US
Nov 01, 2018 12:33 am EDT

Customer Service Is Going Thru technical difficulties and I can't activate a check to pay my bill has been like this for a few day and this is really upsetting me because I assumed it would be resolved quickly

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Shanell Dudley
US
Nov 02, 2018 3:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Money network is fullb bs. I've been banking with them for 11 years but after the service I received today I will be transferring my fund somewhere else. I'm was on hold for a while to speak with a supervisor apparently she could not find one was I was told so she put me back on hold. I waited again then she call went back to be answered next line so I'm waiting and waiting no one come to the phone. I hang up and call back once I put my last 4 and my d.o.b it goes straight to before this they alway pick up fast. I think they blocked me from calling.

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Mattsanchez19
US
Nov 04, 2018 11:06 am EST

Ok so I don't know what is going on with my card or what you guys are doing but money from my card is mysteriously disappearing from my account and not a couple dollars it's hundreds of dollars and it doesn't shows where it goes. I want this fixed !

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Quaven Clark
US
Nov 04, 2018 11:01 pm EST

It's been two weeks and my card havnt came

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Micl
US
Nov 11, 2018 10:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fraud on my card tryed stopping it 3 days before it went through...they let it go through...no my money is stolen by dish network ...and no help from money network...I live in a rv don't even have a TV

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Chris Clark
US
Nov 11, 2018 2:34 pm EST

My check stub said 122 dollars
And when it was time for it to be deposited, I only got 97 dollars

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jay lopez
US
Nov 13, 2018 2:15 am EST

I contacted customer service for help on a money transfer to another account I accidentally sent the transfer to an existing transfer account but was the wrong one I called to see if I can cancel she told me no I wasn't able to get my money back nor cancel the transfer I want to speak to someone with a higher power from money network

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Bernard Sam Sam
US
Jan 06, 2019 5:18 am EST

On November 30 Comcast took 120.41 out of my account. I call them they say that there record dose not show it and I do not have an account with them.

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ruby curties
US
Feb 11, 2019 5:46 pm EST

I am complaining about a charge from Eye Serum on my card # [protected] in the amount of $93.80 which I did not make. My dispute # is cms201811270336132430. I did not make this charge so I feel I should be reimbursed for this amount. This is a fraudlant charge. It seems as if someone confiscated my card information. Thank you very much .

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Shawn Trent
US
Mar 11, 2019 1:08 pm EDT

It has been a week since I made a purchase on this card. They keep saying "We cannot find the documents you have sent." I FAXED THEM SEVEN TIMES. Now that they have my pay stub, they now require another paper.

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peechez247
US
May 01, 2019 6:09 pm EDT

Case # CMSCMS201904260508559180 FOR UNAUTHORIZED CHARGE

  1. Money Network Financial / EverywherePaycard.com Contacts

  2. Money Network Financial / EverywherePaycard.com phone numbers
    +1 (888) 913-0900
    +1 (888) 913-0900
    Click up if you have successfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number 0 0 users reported that they have successfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number Click down if you have unsuccessfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number 0 0 users reported that they have UNsuccessfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number
  3. Money Network Financial / EverywherePaycard.com address
    5565 Glenridge Connector, N.E. Mail Stop GH-52, Atlanta, Georgia, 30342, United States
  4. Money Network Financial / EverywherePaycard.com social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Money Network Financial / EverywherePaycard.com Category
Money Network Financial / EverywherePaycard.com is ranked 15 among 30 companies in the Digital Banking category