More Than a Backpack
Reviews and Complaints

I gotta say, I'm not too impressed with More Than a Backpack. Their website talks a big game about their return policy, but it's all smoke and mirrors. When you actually try to return something, you find out that YOU have to pay to ship it all the way to China. That's some shady stuff, if you ask me. It's basically like they don't even accept returns at all, because who's gonna pay more to ship something back than it's even worth? Not me, that's for sure. So if you're thinking about buying from these guys, just be warned that you might be stuck with whatever you get.

I recently had an experience with More Than a Backpack and I have to say, it was not a positive one. I decided to order a backpack for my daughter on December 7th and received a notification that it had been shipped. However, by December 20th, the tracking information had stalled and I was left with no answers. I reached out to the company via email and was told that they were a great company that donates to charity and that they would talk to their shippers to find the backpack. Unfortunately, I never heard back from them.

To make matters worse, I later found out that the backpack had shipped from China. If I had known this beforehand, I never would have ordered anything from this company. They were posing as an American family doing good deeds for the community, but in reality, they were shipping their products from overseas.

As of January 21st, I still had not received the backpack and there was no updated shipping information available. I was left with no choice but to file a PayPal claim to get a refund. It was a frustrating and disappointing experience, and I would not recommend using this company.

Overall, I was extremely disappointed with my experience with More Than a Backpack. The lack of communication and transparency regarding the shipping location was frustrating, and the fact that I never received the backpack was unacceptable. I hope that the company can improve their processes and communication in the future to avoid similar situations for other customers.