Morrisons
Reviews and Complaints

My order was cancelled the night before it was due to be delivered. I phoned customer service and was told it was something to do with my bank. It was nothing to do with my bank. This has happened before. Not acceptable. I have been a customer for years. Absolutely shocking. No compensation offered. Disgusting.My order was booked for Friday 14 th July and I received cancellation notice on the evening of the 13 th .

My carer was with me when I was shopping and at the till, my carer was helping me pack my shopping and the cashier, asked who she was and i said it was my carer and she asked why I needed one, I embarrassedly told her why and she kept questioning me.

I don’t think this was relevant and to be quite honestly, it wasn’t any of her business.

I think that she needs some training on hidden disabilities.

Today I visited your store by Paignton Zoo Devon. I went to the Fish counter to purchase 1 large trout as i live on my own and 82 years old. I was told by the assistant i could not have it gutted as he was not paid enough to gut one fish i would have to but 2. i complained to the Manager who confirmed this was not the store policy. However I thought how ridiculous this would look for Morrisons in the National press and it was going to be a special meal fresh fish as we have no large stores in Bovey Tracey. It ended up in the good bin.

I contacted Morrisons on 09 June via email [ref:_00DD0ojDb._5003z2iGTLd:ref ] and was told I would receive an email/call within 5 to 7 days. I have received no feedback despite sending reminder messages and contacting your online twitter team.

This morning I waited over 30 minutes to speak to someone. I understand your calls are recorded so I'd like you to listen to it and explain to me why the representative would not allow me to explain my annoyance at being provided an email reference she claimed was not valid for the system and allegedly the complaint has been closed with no action required? So on asking her to let me finish she proceeded to tell me I was just looking to argue. I disagreed and not long after that she hung up - so now I have to call again and the wait time is now 43 minutes.

So on top of the fact I have requested the calibration records for your Amble petrol stations and receiving no response, I get the phone put down on me because the representative didn't want to give me the courtesy of finishing my point before she could explain hers. I am absolutely disgusted.

Morning All

Can someone please help over the last week or so I have been trying to receive my £5 which I believe prints out at the till along with your receipt. The Morrisons app on my phone shows I have 5000 point ready to be turned into £5 voucher but every time I buy something from Morrisons I only get my receipt for the shopping no voucher or £5 taking off my total. I have asked a few staff at Morrisons to help with this but no one seems to no why this is happening and gave me a number to phone about my More Card. On Monday I rang the number been told it will take up to 3 mins after 20 mins I put the phone down again on Tuesday I phoned 3 times each time I was told a different waiting time 22 mins was the last phone call after 45mins I put the phone. I hope someone can resolve this or sorry it's back to Tesco for shopping

Many Thanks

A Christie

We were so looking forward to our roast beef and Yorkshire puddings and all the accomplishments. Sadly the beef (silver side) let the meal down after cooking to the instructions. The beef was full of sinew and was not the the quality we expect from Morrisons. Can you please look at your quality control department, because, honestly it was the worst beef joint and inedible. Ken Plumpton

Hi

Ref: [protected]:50 05/07/23

Yesterday when I shopped I had 2 vouchers for Always discreet liners and Always discreet pads. I presented them to the checkout. He seemed to be having problems putting them through the till. I asked him if both had gone through and he told me they had. He kept the 2 vouchers. When I got home and looked at my receipt only 1 of the vouchers had been applied. I would not have purchased the Always discreet if I hadn’t had a voucher. I was more upset that I had been lied to. May I please ask that £2.25 for the Always discreet be credited to my account. Thank you for your help.

Ellen

I received an order from morrisons order number [protected] costing £207.17

The delivery arrived in boxes and no bags so had to unpack all the things onto tables and floors as quickly as possible as the guy was standing waiting watching me.

Obviously i had a lot of food. This made me feel rushed and stressed, i couldn't even check my order! Once he left i started putting the food away.

I came across a mouldy lettuce, 2 unusable eggs due to being cracked and broken and i paid for a whole lamb shoulder which arrived with the use by date of the 26th June. I recieved my order after 18:00 on the 26th June.

I have 3 children all under 5 who had already eaten and i find it totally unacceptable that ive paid nearl £10 for a lamb shoulder id either have to prepare cook and eat past midnight or early morning next day or bin it. Once id put the food away i had to bath and bed the kids by which time it was then 21:30 as my youngest doesnt sleep easily. By which time i haven't got time to cook the lamb so it's ended up in the bin. An absolute waste.

After requesting a refund i was asked the next day to send photos which i did. the email bounced back. I tried to resend again numerous times still bouncing back. I then filled out an enquiry form and emailed another email [protected]@morrisons and [protected]@morrisons and i have still heard nothing back from any one. My request for a refund has now been rejected due to no photos! Yet i sent them the same day they requested.

I'm struggling to make ends meet as it is and they couldn't care less. They've had their money. The fact their food is unusable and had to go in the bin isn't their issue apparently!

A response would help, a refund even better! Reimbursement for my time and stress over the last 10 days and apology is my desired outcome. I have not slept with stress over this and as each day has gone on and I've checked my inbox and junk mail and still no reply it's annoyed me more and more. I'm even typing this at work as i cannot concentrate on my job!

I went into the shop today & bought 3 packets of the grated carrots which were reduced.

Went home to make carrot pudding to my surprise the whole pudding turned dark brown.

I tin condense milk

1 4 pint milk

Sugar & cardamom

Butter

Never has this happened before.

Waste of time & energy.

I can include pictures as I took them.

Terrible food standards by Morrisons.

On Wednesday the 5th of July 2023 between 17.15 and 17.45 we went into the Restaurant as a family treat from my wife. We were stood in the queue for about 10 minutes after sitting and choosing our dinners and sorting out my lad who is 4 years old. After waiting in the queue for 10 minutes an irate lady started saying to the cashier that she wasn’t going to cook burgers after overhearing a customer order. About 5 minutes later she stood proudly in front of a line of customers and told the cashier that after the family after us she wouldn’t be taking any more hot food orders and then proceeded to say to all the customers that she wouldn’t be cooking any burgers as it takes too long to cook( yet the restaurant is advertised as open until 7) and that they were out of fish and chicken. There were no signs up to notify anyone of any short stock or that the restaurant would be closing early. To be fair I wouldn’t have written to complain if the manner in which the lady had spoken to her colleague or customers had been better.

4/7/2023 - deli unit has labels ALL the way round it on all tiers stating 400 more points. This only applies to certain products on display. It is extremely misleading.

5/7/2023 - bought a garlic clove to make a chilli tonight. The WHOLE bulb was unusable. It was old, shrivelled and brown/black inside.

This is not the first time we have seen misleading prices or fresh produce that is anything but fresh.

1/7/23 Date

Time of shop 15.09.44

[protected]

I purchased a large cucumber earlier today. Produce of UK.

5 [protected] is the bar code.

2493/AVZP. 2049 R D 7

I have just cut into it and found that ‘visually’ it does not look as if it had been ‘stored’ or harvested correctly as some of the white flesh looks clear and watery towards the outside circumference. A bit like when a cucumber goes off. I think it’s like this all the way down the cucumber.

I have a photo.

Note it tastes alright, it just looks unsightly in my fresh salad bowl.

I will eat it but I wanted to bring this to your attention.

When l order my shopping from Morrisons in Widnes order some cupboard and some for fridge and. Some for the freezer but only got the chicken burgers and fish fingers on the Tuesday 13th June so l am not very happy and l have not received the money back from you bill for my shopping was £32 50 so would like the money back please and won't be shopping at Morrisons again so will say thank you. So hope will receive the money back soon in my bank account

I went into the Folkestone Morrisons yesterday on the 24th June at approximately 9.30/10 am to get a few items I was looking for dips as they had been moved and as I went round the corner of isle that has cheese bits in I went flying,there was a man with a mop and a yellow floor cleaning in progress sign which was about 4’in from the end?I had 4 pints of milk in my left hand and a basket on my right arm,my feet went from under me and I landed on my back catching my left elbow on the floor and right one on the basket.I was in instant agony and had to ask the man to help me up as he was just watching me!I had to get up on all fours as suffering from fibromyalgia,chronic pain and osteoarthritis my joints went into spasm,then once I was up all he said was didn’t you see the wet floor sign?not do you need to sit down or shall I call someone!then he just carried on and I was left to wade through the puddle on the floor,I hobbled to customer services to get it logged in the accident book ,the duty manager was called and apologised and said the hot weather was making all the fridges leak?and gave me a bunch of flowers as I struggled out the shop with my bags!I got back to my car and burst into tears,I spend every day in chronic pain and take many tablets every day and for this to happen and have to ask for a hand up and just be left to walk through the shop with soaking wet shorts and top from lying in the water was humiliating I have been up all night in agony and so far today am in so much pain I will be for days to come I may have to go to the walk-in tomorrow as may have chipped my elbow as so painful I will update you if this happens-Mrs Jane Nicholls

I was in your store yesterday,and the security alarm went off when I was leaving the the store ,the security guard stopped,and wanted to check my bag , she asked if I had a receipt, I never get a receipt I should not have to, she agsasked one of the staff if she saw me pay , to which the girl said yes , I also havd proof on my phone as a notification comes on my phone from my bank ,straight away , I said why are you accusing me of stealing ,which I have never done in my life ,there was so many people watching it was really humiliating it made me really angry , I showed the entire contents of all my bag for which I had receipts from Aldi

Hello

On Friday 16th June 2023 around 2/3pm I nipped into the petrol station as in earlier in the day I saw them serving prime drinks . At this time I went in alone to buy myself a prime drink which I would like to tell you I already purchased one earlier in the day without any problems . On this visit I was met by a very rude and bad mannered Asian lad who was serving behind the desk who refused to sell me a can of prime drink . I would like to just say again I purchased one earlier and was served with no issue . This server seemed to have an issue with me as soon as I entered and refused to sell me the drink I had in my hand there were other people entering the stall and he purposely humiliated me Infront of other customers coming in to use the station . I am in my 40 and deffo do not look under 18 ! So why was I told to put the can back and leave the store it’s not like a child was buying these . I would like to add his attitude was absolutely disgusting and how he represented Morrisons his employers was disgusting !

He pointed to my son outside the shop who was walking home not with me at all in the shop and said you are buying it for him so no put it back . I explained it’s for me snd I’m aware it’s not suitable for kids and I had absolute no intention to give it to him . The point I would like to stress is it’s illegal to sell yo children why was I refused the drink if ur was for my personal use ? Would this be the same reaction if someone pulled up in the car with a child would they be humiliated and made an example off … I’m still very angry at this experience and have used this station Years as a passenger to nip in and buy a coffee or pay fir my partners petrol . I wish this complaint to be taken futher and something done about it because he was well out of order arrogant and rude !

Hello

We are having a real issue with motorcycle crime at present. I have friends who have had their bikes stolen from their homes, petrol station forecourts whilst paying for petrol, and some have been bike-jacked.

I have just seen a post from a motorcycle colleague on Facebook regarding your Swinnow, Leeds petrol station where 2 people where seen leaving riding a silver scooter wearing balaclavas. The scooter had no number plate. These are obvious signs of bike thieves who have stolen a motorcycle but have been allowed to purchase fuel.

I would appreciate your response to this incident, and details of your policy regarding serving people dressed in such manner driving a vehicle, be it a car, scooter or motorcycle, without a number plate.

Thank you

John Jive

Opened a new packet of frozen onion rings and cooked in the air fryer as usual. Immediately got a sense of strong garlic bread so anticipated the recipe had changed. When cooked I tasted one, instantly was very salty but the flavour quickly turned to bitter. My son and husband both tried one, There is something very wrong with these, I’m guessing some chemical additive is 100 times what it should be. We discarded our mouthfuls but I am now drinking water as I feel dizzy and unwell . I have half a packet left in the freezer as you will need to identify what has gone wrong with your product.

I would like to put a complaint in about David smith and Morrisons 254 store for the attitude he gives towards people it is not in a professional manner and it needs sorting out he talk to people like like he don’t care about anybody and thinks he can get away with it this has happened on Tuesday 6 June and been going on for atlest 5 months now it’s getting to the point that people are going to start to walk out of their job because nothing is being done about it