Mr Price Group / MRP review: service

Yesterday I visited the mr price at the chatsworth centre. I had the worst service ever and when I got to the counter I was disgusted that they did not have packs and wanted me to buy a bag for 3 rand. I said no I will not the lady then got a black plastic bag from somewhere for my items. Like really is this how mr price helps their clients. The staff was soo not helpful when I needed assistance. The cash was bad mouthing the manager of the store while he was sitting at the back. I love mr price but I will never go to mr price cathsworth centre again