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I opened a Mr Price account online and went into the store to collect the approved card from Mr Price in Postmansburg. The following week a consultant called me starting to explain and asking details of me my children and as we were talking the network went off and did not call back for confirmation to continue taking out policies on my account. When the account was approved it was with a credit of R750.
So before month end I got a statement saying I owe them R250. I went to the store to quiery the statement and the cashier told me not to pay as I did not use the account yet and if it is insurance he will request a cancellation. So I went home and tried calling Mr Price insurance department many times. Most of the time they would just the line in my ear than I will call back again until I have no airyime left. They day when I got a consultant to assist for this cancellation she only cancelled and send one message and said should it not change I must call in again. I went back to the store to report and get assistance in Posmansburg with no luck the Manager only took my number and said she will send an email took my details but nothing happend. I tried calling her no luck and send whatsup message only than she responded. So by end July I got my statement again that I dont owe anything. I tried a car application just to find out I am placed on credit berau for not paying a R670 that was billed without my approval of insurance. was told in the shop not to pay as I did not use the account.
I wanted to close the account but I am billed for something I did not even use or wanted. How will my name be cleared.
My contact number is [protected] my id number [protected].
I will appreciate your assistance.
Regards
Claimed loss: I can not buy a car because of mr price staff not doing their job. I reported this also at Posmansburg branch in Northern Cape.
Desired outcome: Low credit score due to other people negligence.
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Mr Price Group has certainly turned what should have been a straightforward account opening into a frustrating and confusing ordeal. You’ve shown remarkable patience in dealing with all the unnecessary charges and lack of proper communication from their side. It’s almost like they’re trying to add layers of complexity where there shouldn’t be any. It’s understandable that you’re frustrated, especially when this situation has affected your credit. Here’s hoping they finally take responsibility and clear your name as they should have from the beginning. Keep pushing for the resolution you deserve.