MyPrepaidCenter.com
Reviews and Complaints

Hello,

I have money left on my visa card on myprepaidcenter and it recently expired. The card says “Funds do not expire”, and I read on your FAQ: "if the funds remain in the card even after its expiry date, you can request a spare card free of charge by contacting customer service. ” but since I’m international I cannot call the number on your website, and there is no email address... How do I figure this out?

I purchased an item using MyPrepaidCard. I then returned the item and a credit was issued to the card, but the credit date was after the expiration date. Now I can't use the balance of $14.30 and MyPrepaidCard is now applying a $3.95 fee every month. I tried to call and it is making me enter the card number before I can speak to a person, but when I enter the card number, it tells me it is not valid.

This company is a scam!

11/27/2023•

•card good thru 12/23

•I have $25 card of this company, a visa card

•recording says I’m registered and have $25 on card available

•will not let me sign in though I know information is correct

•I get dead response no matter what I do

•call them, no live support

•as it stands, they will keep the $25 and I will not see it

This company is a total scam. I received a rebate from a class action settlement for $11.63. However, they make it IMPOSSIBLE to verify the card number or contact anyone at their company. I created a login and password for their website, called several of their phone numbers, verified every code they sent me, and they can’t find my information and won’t allow me to talk to a physical person or get past any of their prompts on the phone numbers they give out.

I was given 3 virtual cards from my husband and I followed the instructions to redeem all 3 codes and create an account and add all 3 cards successfully to my profile and my apple wallet. I was only able to use 1 card for 2 purchases. Once the account logged out and I tried logging back in I received an error message: “ there was error signing in. Please try again later.” I reset my password and nothing. I tried using it from my apple wallet at a store and it declined! So this company locked my profile and locked the 3 virtual cards! Unbelievable! And I called their number and all it has is options no live person to speak to. No email to contact for resolution!

I received two $ 50$ gift cards from my company through email, and I activated both online at https://www.myprepaidcenter.com. I can see two cards in the account, but when I try to use them for online payments, they are not working.

I tried to redeem them on Amazon, but the redemption code I received in the email is not working, nor are the card details working since the amount was charged to my regular card despite having the gift card number entered.

Am I doing it correctly? I followed all the steps they mentioned on the website.

Can someone help me with this, or is the company (MyPrepaidCenter) responsible for providing faulty card details and redemption codes?

Yesterday I paid Prepaid Mastercard USA in the amount of $500. I quickly received the code from Bitrefill. By going to the website https://myprepaidcenter.com/ I activated the code and received a letter from My Prepaid Center confirming that the code was activated successfully. By clicking on the link from the letter from My Prepaid Center, I see the details of my Prepaid Mastercard USA, I see that the card balance is $500. When I try to pay for an order at a store (eg Home Depot) the payment fails. This is not the first time I have used such cards (including at Home Depot) and so far there have been no problems. I accurately enter all the data and receive a refusal when completing the transaction. I tried to resolve this issue with My Prepaid Center, but I did not receive a response from them. Please help me solve my problem!

I won a prepaid master card for this company.

I have had major issues firstly activating it. When I finally activated it and it showed me the card there are no numbers on the card to use just ****

When I try to add it to the digital wallet it says it has errors retrieving my card details. Is this all a scam?

Also when I try to sign in to the account I created it tells me there was an error signing in.

Date: 14th November 2023

i have 2 prepaid credit card complaints. the first card used was never finished and expired.. when i tried to finish using the balance it was declined stating i had no funds due to expiration date, the second card was never activated thus never used.. when trying to activate it stated it was also expired and no funds exist.. when contacting the phone number on the back was told that there was nothing they can due there where no funds in that account ... please explain that to me when issued it supposedly had fund and since i didn't use it it vanished..

Hi, I issued a 250$ card on November 8, first of all, the card numbers were not showing, so I changed the browser and it was showing. The card is working literally nowhere, is it blocked from the bank for some reason. For information, I have tried the service a few days back with another card and it worked, so there is no issue about the websites etc, the issue from the card that is blocked.

I've tried calling the support but no answer, tried around 10 times since the incident, no answer.

I have received a Prepaid Gift Card from my Company, and this is a Master card. I have activated the card, the balance on the card does show 100$ when I go to MyPrepaidCenter.com. I have tried using this card at the Merchant they have listed, but the card get decline every time. I am swapping the card as a Credit card and I don't have any Pin configured on this card.

Tried calling the support number and it has no way to speak to any one as the support number is a bot and does not provide any option to speak to any one in person.

This card is expiring on Jan/1st, I have tried calling the support number couple of times.

Is this a Legit Compony or a Fraud?

Can you please provide a support number where I can speak to some one?

I already got a new card issued to me. My problem is with a refund that went to the expired card. I talked to a person earlier and he told me to talk to the company that gave me the refund and they told me that the refund was already processed on their end so I had to talk to the card company. I've been trying to get this figured out the last few hours

Hello

I received Visa Debit Prepaid Card with 250$ balance. I bought three things on Amazon.pl website and my card balance ramiained at +- 188$. Now I am unable to buy any things on Amazon.pl nor other websites. All my transactions are rejected. I have even tried to make shoping on US websites using US VPN server, and still, all my transactions are declined. Please, allow me to use my card, or exchange remaining balance to google pay code.

Hello,

We received an award from Delta airlines for volunteering to give up our seats on an overbook flight. We selected prepaid visa cards as our reward and have been unsuccessful in our attempts to redeem them through https://www.myprepaidcenter.com. Something different is always broken on their website, and I am advised to try back later. For example the most recent problem is the pull down menu for selecting the country does not work. This is very frustating. I then go to https://www.myprepaidcenter.com/contactus and there are only phone #'s for Argentina, Costa Rica, Israel, and Mexico.

Purchased two cards on different times that I redeemed on myprepaidcenter.com, I'm able to see the balance and all but the cards are being rejected everywhere. I already called support and they told me that the cards where blocked for being used on spoofed sites and replaced the cards. New ones are in the same situation and I tried the retail stores from myprepaidcenter.com (so I think those aren't spoofed websites).This is stressing me out. Thank you.

MyPrepaidCard directs customers to a phone number that offers NO WAY to reach a human. Moreover, the one option that purports to do so - speak to someone in order to contest a charge - does NOT give one an opportunity speak to someone. It is MADDENNING!

We're given all sorts of options to "go to the web site" or go back to start. Why are they so averse to speaking to their customers and providing real customer service?

Hello,

I have 200$ left on my visa card on « myprepaidcenter » and it recently expired. The card says “Funds do not expire”, and I read on your FAQ: "if the funds remain in the card even after its expiry date, you can request a spare card free of charge by contacting customer service. ” but since I’m not foreigner I cannot call the number on your website… I can’t seem to figure out how solve this problem.

I really hope you can help me solve this problem because the money I have left on this card is very important to me to help me finance my student life.