MyPrepaidCenter.com
Reviews and Complaints

I received the message “you have been blocked” and have been trying to use my cards for the last few days. Customer Service stated the issue would be rectified within 48 hours and I am still locked out of my account. This is becoming very frustrating and I need access to my cards. Horrible company and someone needs to report this to a government agency to get results.

On July 12th in the morning I lost access to my account. Impossible to login, only getting this message:

You have been blocked.
Why? Something about the behaviour of the browser has caught our attention.
There are various possible explanations for this:
You are browsing and clicking at a speed much faster than expected of a human being.
Something is preventing JavaScript from working on your computer.
There is a robot on the same network (IP...) as you.
I have called two times since the first time the agent mentioned they were having issues with their system and I should wait 2 hours. Then I called back and the agent opened a ticket and said the problem will be fixed within 24 hours.

On July the 13rd I got this email,
Hello George,
We’re reaching out to you from Hawk Incentives about case number... We are sorry to learn that you can't log in on the website MyPrepaidCenter.com.
Let us inform you that your request was escalated and is under review; we will contact you every 48 business hours to confirm that we still working on your case until we can get a resolution.
We apologize for any trouble this may cause.
The worst part is that I'm still blocked three days later, no access to my account and I need to use those gift cards. On my opinion this is taking to long.

See the image. It says “You have been blocked” but why

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

Having problems accessing the site? Submit feedback.

This is just so stupid. I am blocked out of no where. Please unlock me as soon as possible. Such a waste of time!

Transaction declined. All info blocked out with dashes when I log in now. Yep. Must be locked again. Horrible company. Horrible cards I am in Canada at the moment and there is a $1.89 USD balance left. Tried doing $2 canadian since usd is worth a lot more (1.89 usd should be worth around $2.50 cad.) Fine print says 2% foreign currency fee so it must be allowed... hmmm. Cant use outside of USA afterall?

While trying to log in to my account, I got this message:

"You have been blocked.

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

There is a robot on the same network"

I contacted support, the guy said he escalated the issue and it should resolve in 24h. In the meantime, they updated my password and sent it over to me, marking my case as "resolved".

BUT the case is not resolved, since I'm still blocked with the new password. This is not account related, but rather a very poor captcha system that just blocked lots of users, as I'm reading in this thread.

It's such a shame that it takes so much to resolve an such an outage.

I'll post an update here regarding the status of my request, because I reopened the ticket.

Yesterday, July 11th, 2023 i was using my prepaid center to check balance in one of my virtual cards, and suddenly my account got locked, i have few virtual cards in there that im not able to access in any other way, i checked contact us, but its just about the cards, doesnt say anything about the account.

That locked screen allowed me to submit feedback but nothing happen since, i want to know hot i can unlock the account an access my account?

when I try to login in, it said my account is blocked. there are multiple cards in my account and I can not use it.

the page information is as follow:

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

There is a robot on the same network as you.

Received 2 rebate cards. One downloaded fine and was able to put into my Wallet. The other kept saying "Could not download. Check with Issuer." I called and was on hold over 30 minutes. Was told cards ending in 7746 were still being processed. To wait 24 hours. I waited 72 hours and still got the same message. I called again and now they say "You have been trying to add card too many times". Try to add to Wallet on a different device. Like everybody has 2 phones. Everytime you call you get the runaround. Different excuse, blah blah blah. I told her to just send be an actual card in the mail and she informed me it would be $3.00. So I lose out on $3.00 because They can not get their act together. Seriously. In the future, I will get an actual card. Hopefully it will work. Although ready all the complaints, I have my doubt. Say away from Blackhawk.

I received this card as part of a settlement, I registered the card and tried to use it but it was declined several time by Amazon, however when I went on the card website it has the funds for the attempted purchases pending. But Amazon said it was declined. When I called the card customer service line, its only preprogrammed automated selections. The is no live customer service to assist on the customer service line. Meanwhile the purchases still show pending on their website but Amazon said they were declined. I want my money $85.00

I received rewards from my health provider for getting checkups. I was given several different gift cards to choose from. So I chose the prepaid visa. It said it was activated on 07/01. Well I tried to use it on Amazon but it declined. Tried to use it 3 more times. I’m like WTH! $85 that I EARNED! And I can’t even use it. I will be seeking action! I want my money! $85

I got a prepaid Master card with card # [protected].

I have it activate via a specific QR code web site come with the card. The 1st web site coming up asking to provide details card informations. After provided all necessary information. I didn't get the Confirmation of the card being activated or not. So I go back to the QR code web site again. This time the site asking with icon card activation. I follow the step and provided the card information again. The site with feed back that my card has been activated. Also showing the total amount in the card..

I use the card 3 days after card activation. I found that the amount of money mostly being gone. In other word, the money was stolen by someone. I would like to know is it possible to stop the payment and get money back to my card? Or. Void this prepaid card and send me a new one.

I appreciate that if you can give me a reply to [protected]@gmail.com.

Thanks

Paul Sham.

I received a rebate card from them through Kohl's, activated it, thought it was all good. Tried to use it at multiple locations, over multiple months, always was declined. Tried calling never got through. Tried emailing them never got a response. Card has now just expired without ever reaching them. Is there a way to get my money back? Or a replacement card? Is this company even legitimate?

I was issued a pre-loaded debit card for a settlement. I have a digital card with a clear expiration date of December 2024 yet the card has a fee last month for non-use. There was no statement about needing to use the card before the expiration or any fees with use (or non-use)

When I tried to contact customer service there was NO way to actually get through. It's an automated system that ends up in the same place everytime telling you to hang up if you are done or go back to the main menu. There is no email address to respond.

They absconded with my money owed to me from the settlement. I should check and see if other people from the class action experienced the same thing and start a new one, with a new defendant.

I have been trying to use my card the last 2 weeks because it expires tonight. I've tried to use it at Walmart and target. Keep getting the answer the card service won't release the money. I received this card from my insurance for doing the right thing. But you aren't, by not letting me get the money. I've also called repeatedly and went on the website to find out what retailers. I cannot find a list of retailers I can use my card with. I would gladly use one to get my $50.

After receiving this credit/debit card as a rebate (Chevrolet), I followed the instructions in order to activate the card. Never used until for the first time I couldn't pay. I called the number in the rear of the card and the automatic system said I have a negative balance (!). Furthermore, I cannot access my account anymore, log-in is not possible even changing several times the password. Nothing seems working...And, of course I cannot contatc anybody in order to find a solution for any of these issues.

I registered at your site, and purchased the $100 MASTER CARD to use it for online services in 16 June. I have $80+ remaining balance on the card . So what happened is that I've tried to use a 80$ card on a website where it got declined (I had previously used same cards like these before and it worked fine). Then I tried another website and had the same issue it again got declined.

Later on I tried to use it on PayPal or Google play and its the same issue it gets declined and now I'm sure the card is blocked by your system for some unknown reason. Now I'm stuck with a 80$+ card that's of absolutely no use.

I tried 3+ different stores and all of them now decline. There is no listed way to contact Support for help.

The card doesn’t indicate correct when I type it in on their phone system but I can see the remaining balance on the site.

Thank you

I registered at your site, and purchased the $100 MASTER CARD to use it for online services in June. I have $90+ remaining balance on the card before my PayPal Wallet said this card can no longer be used.

I tried 5 different stores and all of them now decline. There is no listed way to contact Support for help.

The card doesn’t indicate correct when I type it in on their phone system but I can see the remaining balance on the site. My contact email ( [protected]@gmail.com)

Thank you

I registered at your site, and purchased the $100 MASTER CARD to use it for online services in June. I have $87 remaining balance on the card before my Apple Wallet said this card can no longer be used. I tried 3 different stores and all of them now decline. There is no listed way to contact Support for help. I’ve tried to calling all their listed customer service lines without any success of talking to a live person. The card doesn’t indicate correct when I type it in on their phone system but I can see the remaining balance on the site.

This is the worst [censored]ing company ever I have over 454$ that I can not get I been going thru [censored] with this [censored] company! They are no help Dnt go thru this company complete SCAMMMM I hate this company they won’t tell me when my card will be in they won’t help me with anything I can’t understand these ppl I am so livid that something like this can have a full control of you money

For days I have been unable to login to my account online as it keeps saying "There was an error signing in. Please try again later.", and neither can I use half of my prepaid virtual mastercards as well. Even when I try to add them to my apple wallet, it still doesn't work.

It used to work so well last week but now it doesn't, especially when I contacted support about this, they weren't too helpful / cooperative with the situation.