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I ordered five $5 gift cards through a website where I get rewards for online shopping. After the 2nd gift card claim code was activated, it wouldn't let me activate any more gift cards. When I try to access the website (whether on my phone, ipad, or desktop), it says "You have been blocked." and gave me a customer support phone number. The first 2 times I attempted to contact customer support, it "didn't recognize" the numbers I was keying in from the support menu. Believe it or not, the automated system actually has a separate selection for being blocked from the website (#4). It took three separate phone calls before I finally spoke with a customer support representative. Once I explaind the issue to her, she advised she was unable to unlock my account and to wait 24 hours. I asked her if my account would be re-locked when I tried activating more than one gift card at a time, and all she could say was that it was possible, and not to try activating them at the same time. Activate 1, then wait a few hours. This is ridiculous.
Claimed loss: $25 visa card balance from rewards
Desired outcome: I would like my account on "MyPrepaidCenter" to be unlocked so that I can get my cards I am owed.
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I somehow managed to create 2 accounts on Honey.com. I contacted customer support via the chat option on the website and within minutes they were able to find both accounts and merge them together for me effortlessly! I have had this happen before on other sites, and trying to get them merged or even one deleted was a major hassle. Honey's customer support team was on it! Thank you! :)
Elizabeth0213, thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. We are glad this has been resolved for you and we will be happy to assist you if any further assistance is needed. Thank you for your patience.
Jose G.
Myprepaidcenter.com