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I got a reward card with $50 value from a S&W rebate program. It got declined either as a credit card and debit card. I then reset the pin and tried twice, each time, got "incorrect pin" error. I am 100% sure I have the pin number right as I had written down the pin on the card with a marker. The MyPrepaidCenter.com website does not provide any helpful information and the phone number listed on the card reaches a voice recording on each and every menu choice and never a human representative. Even without being able to charge the card, the the card balance is down to zero and I am not able to find out who and how the money is stolen. A voice recording suggests I work with the merchant but the merchant says she cannot see anything beyond a "decline" message. I believe the merchant is right. The conclusion, this card belongs to a fraudulent business. Whoever read this message should stay away from it.
Claimed loss: $50
Desired outcome: restore the balance to the card and let me spend the balance.
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What you've experienced with MyPrepaidCenter.com is absolutely outrageous. You received a $50 reward card from a S&W rebate program, only to find it unusable. The fact that it gets declined and the pin reset process fails despite your best efforts is beyond frustrating. And then, to add insult to injury, you can't reach a human representative for help.
The website and phone support are completely unhelpful, and your balance mysteriously dropping to zero without any clear transactions is highly suspicious. This kind of experience reeks of fraudulent activity. You deserve better than this runaround. Make sure your story is heard and demand accountability. Stay strong, and keep fighting for your rights. Don't let them get away with this deception.
Mark, thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Our team is committed to resolving the issue promptly. We've already sent an email requesting further details based on the information you provided. Please rest assured that we are working diligently to ensure a smoother experience for you. Thank you for your patience.
Jose G.
Myprepaidcenter.com