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My card expired last month, but despite that I should have funds left as outlined in my Cardholder Agreement. My balance was $19.06. The fee for an expired non-reloadable card is stated to be only $3.75, so after only one month I should have $15.31 remaining. However, I am told my account closed and cannot get assistance over the phone. Online, I cannot add my expired card to an account (the phone system directed me to do this, it is not possible). My funds are inaccessible, and I cannot reach anyone. I know this is not a lot of money to be upset about, but this seemingly violates the Cardholder Agreement I was given and I am concerned blocking me from the remaining funds is fraud.
Claimed loss: $15.31
Desired outcome: I would like to access my remaining funds immediately or receive an explanation as to why the information on my Cardholder Agreement is not being honored.
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