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My card expired last month, but despite that I should have funds left as outlined in my Cardholder Agreement. My balance was $19.06. The fee for an expired non-reloadable card is stated to be only $3.75, so after only one month I should have $15.31 remaining. However, I am told my account closed and cannot get assistance over the phone. Online, I cannot add my expired card to an account (the phone system directed me to do this, it is not possible). My funds are inaccessible, and I cannot reach anyone. I know this is not a lot of money to be upset about, but this seemingly violates the Cardholder Agreement I was given and I am concerned blocking me from the remaining funds is fraud.
Claimed loss: $15.31
Desired outcome: I would like to access my remaining funds immediately or receive an explanation as to why the information on my Cardholder Agreement is not being honored.
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It has been two weeks, and it is now the end of another month. My issue is unresolved and the company is unresponsive here and impossible to reach by phone or online. I assume the plan of My Prepaid Center is to ignore me until all of my owed funds are lost to their "fees," and there is absolutely nothing I can do about it. This is not a lot of money for me to lose access to, but it makes me concerned about how many other people's funds are stolen in this way unnoticed and how many elements of the Cardholder Agreement are simply ignored by this company.
