MyPrepaidCenter.com
Reviews and Complaints

I had received a virtual gift card that required I create an account on their site. I called the Mastercard phone number under contact information weeks ago as it was Mastercard. I had asked for the representative delete my entire account as the gift card was then spent and I don't need the account. The rep assured me my account would be deleted but it is not. They will apparently lie to you and keep your information on their servers even after privacy requests.

Man I dealt with these people is the worst and they take your money last time I was ordering something off at Amazon they denied Amazon the payment and took $422 and said it was on hold and being my account on the 10th and never showed up back into my account

I received a digital Mastercard debit card in the amount of $18.90 as payment from a class action lawsuit. I tried using it to purchase something on Amazon, thinking Amazon would apply the funds from the Mastercard, and then use my backup card for the balance.

I learned that the Mastercard DECLINES if the item costs more than the balance on the card, so my item was paid in full by my backup card.

In order to use the funds on this Mastercard, I have to find an item that costs exactly $18.90. I settled for a less expensive item, as I'm sure most recipients do, and I am wondering who gets the balance from all of those debit cards? The company, I imagine.

I called this number [protected] from the original email about the Mastercard and asked for a check for the balance, and for an address where I can send a complaint. I was told my case would have to be "escalated" and that someone would have to get back to me. I had to provide name, address, phone, and email, which I regret, as they will probably just see my data.

This is the worst financial company that I have ever dealt with, so much so that I think this is a scam. They give you a choice to receive a digital card quickly or a check slowly so I chose the digital, what they do not tell you is that the digital has many limitations and can only be used for certain items and is not accepted at all locations. This card did not work at a popular supermarket and I was embarrassed when the card did not work. I received this prepaid card about a week ago and have made 5 calls and spent 5 hours on the phone with their incompetent support staff who just say I am sorry with absolutely no solutions. What a joke! this company was hired by the state of NY to distribute funds. They make you jump through hoops that are lit on fire just to use these funds. close they [censored]ers down!

trying to get in touch with a live person. my card expired and I've never used it. can I get another?

Well I got the email stating that I got money from the milk lawsuit so I got a second one and it was $18 and something cents try to use it or try to do something with it it wasn't working so I called customer service and they did this this I swear THEY LITERALLY ONLY HAVE TWO EMPLOYEES THAT WORK THERE TOO EVERY TIME I CALL I GOT ONE OF THE TWO OF THEM I SWEAR THAT'S ALL THEY HAVE IS TOO OF THE SAME ONE SO I'M STILL WAITING FOR THE NEW CARD TO GET VIRTUALLY ON MY ACCOUNT WHAT IS IT WITH THESE PEOPLE

I was having the same problems others are having trying to access the funds. Short answer: You can only use the e-card in the EXACT amount.

SOLUTION: I used the card to order a Target gift card for exact amount of the balance of $18.90 and it FINALLY went through!

Good luck!

Received a settlement notice from BoughtMilk on Jan. 7, 2022 for $18.90.
"Redeem" link in the email took me to MyPrepaidCenter. I tried to redeem it several times on Jan. 7 and 8.

I went through all the steps — registration (twice), entering a code sent to me by email (three times), and when the site would not take my username (?) and password, I reset my password. It still would not work. On the registration page, it asks me to create a password but not a username. When I tried to sign in at least one of the many times, it said to sign in with my email, which I had been doing.

When it asked for a credit card, since I don't have any on file with the site, I tried entering one of my own but it didn't accept it.

I called MyPrepaidCenter on Jan. 8, but the options did no match my problem and when I tried one that apparently would take me to a person, I was sent back to the menu. There is no email address on the site.

I tried to email BoughtMilk, but the email bounced.

MyPrepaidCenter recognizes my computer (my name comes up), but does not recognize any of my information.

MyPrepaidCenter phone: Card Holder Services at [protected]
MyPrepaidCenter CARDHOLDER SERVICES MAILING ADDRESS: 700 State Highway 121 BYP, Suite 200, Lewisville, TX 75067

Unable to use my card, unable to speak to anybody in customer services. The whole company is a joke and should be done for fraud as it does appear all they do is take your money and then ignore you. No contact details for those living in the UK I think it's horrendous a company like this is still allowed to trade.

Cannot log into my account to access funds. Just an endless loop of it not being able to register my card when it fact it is already registered. Not a human on the 800 number stated on the virtual card email.

Lyn Sims
lyn.[protected]@yahoo.com

I received a card from this site for a small settlement a couple of months ago. When entering the card number to view card balance the website says to repeatedly try again while verifying I'm a human. It's just an endless loop never getting to the card details. I have since received a code for an additional card with a balance on it. Upon entering the code I go through the same endless loop of try again. The website is fraudulent as it gives no actual access to funds.

I cant activate my card. i redeemed it a few months ago its a 10$ card but i cant activate it and hence cant use it. I have my card but whenever i try to activate it it says its unable to process

I can't get my cards replaced. This isn't the first time. What is wrong with checks. I will change from nexgard. It shouldn't be this much trouble. The site says replace card. But doesn't do it.

I received my prepaid MasterCard and supposedly it's activated yet I am unable to use this card for anything. I think this is a fraud of some sort and I think I would like to be able to use my 150.00. it's my money and why won't my card work

I have been trying all day to find out where the funds are for the prepaid card that I received from VSP.
I tried to use this morning, to find out they say there was no funds. So, first I called the [protected] number on the card to talk to customer service. I found that this is totally automated, so I got nowhere except to find out that December 21st there were 2 transactions that were not mine, 358.99 and 1.96 when the card was only for 100.00. Then the information on today's try at 100.00 that had no funds.
I then went online for customer service. I got someone called Ellen that supposedly was going to forward me to someone that could answer for 1.00. All I had to do was fill out the forms. This also got me nowhere.
I have tried to get into my account, but I couldn't get in because my password was not recognized. I tried to reset the password, but never received the emails with the code.
So, I want to know where my 100.00 is.

My MasterCard expired and I cannot reach out to customer service to receive a replacement card or to learn what's the process on expired cards. I couldn't find any info on the website about expired cards.

I have three (3) MyPrepaidCenter cards totalling $125.00. I have attempted several times to activate these cards on-line with no success. One card has already expired (04/21), another will expire this month (12/21) and one in April 2022. On each card there is printed: FUNDS DO NOT EXPIRE. The website does not recognize any of the cards as valid. Today (12/18/2021) I tried calling the numbers listed on the website; again with no success. There are no options to talk to a live representative.

I have included a scan of the three (3) cards; however some of the digits are hidden for the purposes of protection.

My company purchased a $1000 VISA gift card from MyPrepaidCenter.com. The card expired before the entire balance was used; and there is no option to request a replacement card on their website or on the customer service line (which is all automated).

12/17/21 - I have called the customer service line several times looking for a solution; however, no option existed for card replacement. Also looked at cardholder agreement and I am eligible for the remaining funds.

I would expect a company of this size to be more forthcoming with the process of obtaining the balance or replacement cards. I wonder if this violates any laws.

Got this card from work as a gift doesn't work on line says i have $11 dollars on it . It was a $100 dollar card and got taxed on it as income wow what a gift . What else can i say can't seem to fix this the gift cost me money and can't talk to anyone no service provided for this . Thanks

Signed an agreement to use smart energy for six months as a renewable energy source. Doing so would make me eligible to receive a Visa gift card for $100.00.I have tried to activate this card both online and over the phone. When called on the phone the person answering tried to tell me he had to activate an additional $100.00 Walmart card, I responded I did not want the Walmart card just to activate the card received from Smart Energy he the hung up!