MyPrepaidCenter.com’s earns a 1.5-star rating from 544 reviews, showing that the majority of cardholders are dissatisfied with card management services.
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Can't link card to account
I received a free gift card from Delta. I followed the instructions to active my card and create an account, I activated the card but I couldn't login to the account afterwards to view the balance/transactions. I tried for an hour and clicked "forgot password" numerous times but never received the email to reset my password. Finally I decided to "sign up" again, thinking my original account must not have gone through. But when I signed up I couldn't link the card to the account. The only way to add a card was to activate it but I kept getting an error message probably because it was already activated. So now I have an account for no reason, still unable to view the card information. And like someone else mentioned their customer service is nonexistent.
Desired outcome: Link card to account
prepaidcardcenter
good morning
i actually tried many times since yesterday to get in the link of the prepaidcardcenter website but i can not get in the website, is there any errors
thanks alot
Prepaidcenter.com
Says the expiration date is wrong, (not sure how else to type 06/22) so maybe they should have given me an expiration date that works. (?) I HATE it when something so EASY, gets difficult and I get calling isn't hard but a 1 step process should be ONE step, imo! (Maybe more cause I haven't even called yet.)
Desired outcome: Just wanted to vent.
NEVERMIND! I HATE it also when I make a complaint and it's MY fault! 06/22 was supposed to be 06/2022! Duh!
Visa prepaid card
I have 2 prepaid cards that have expired and I cannot get the website to work on getting new cards. One is [protected] 11/19. Second one is [protected]/20. These got lost in the shuffle of moving and just found them.
These were given as a gift for my volunteer work with the school.
Please help me with getting new cards.
Thanks,
Suzy P
Expired Prepaid Card
I need help to access funds in expired prepaid card. The card expired on 01/22 and there is no way to renew the card on the website itself nor through the number listed on the website and on the card. It is a $100 card and I have not activated nor used the card at all so I need someone from the company to contact me soon because there is the monthly maintenance fee and there is no way to contact the actual card company and speak to a real life person on how to solve this problem. PLEASE ADVISE ON HOW TO GO ABOUT THIS PROBLEM.
Desired outcome: A way to access the $100 fund left on the expired card either through a replacement card or a way to access the funds electronically through the website.
I have the same exact situation. I was able to get customer service on the phone. They told me once the card expired that the funds on the card also expired. I can't believe that a 6 month expiration is legal. They are obviously banking on the fact that most people wouldn't realize they only give you a few months to use it. Such a dirty scam. Mine was issued through Goodyear and I will never use their services again for allowing such a shady business practice to go on.
MyPrepaidCenter.com
I received my Visa card through Lens .com. After receiving it and activating it through the phone number listed on the card [protected]) it does not work! I have tried multiple time to activate it but to no avail. There is no customer service ! I think this site is nothing more but a SCAM.
Desired outcome: I want to activate this card
Unable to use virtual mastercard in any online shopping app
Hello Mastercard team,
Can you please assist in checking why I am unable to access and use my virtual mastercard. It was not also save on my wallet in my account to myprepaid center so I am not able to check what happens to the balance.
I tried using it in Zalora ph but the payment did not push through the order was cancelled, I also tried using it in LAZADA app but same thing, the payment did not push through and it got cancelled. I was advised by the online store to inquire the issue with card issuer. (refer to attached file)
In my previous virtual card I was able to purchase in Lazada app how come I tried it two days ago then earlier today still doesn't work. It can't be link to the app either. (shows on the attached file)
What seems to be the issue? I am living in the Philippines and this was part of the reward issued to me by my company so the balance is quite small but still can be use to purchase small stuff. You may update me in my registered email address in my prepaid center.
I look forward to resolution on this matter.
Thank you.
Best regards,
Jacqueline
Desired outcome: if you can issue a new card with the balance I have in my virtual mastercard I would really appreciate it.
Master Credit card
It is impossible to get an agent to answer why my card is not working. The automated system keeps going in circles and they are trying very hard that people cannot use these cards so they can keep the money.
Desired outcome: Give me my access to MY money!!
gotmilk
2/17/2022 4:45 pm I just tried for the last 30 minutes to activate my card from Got Milk, would not let me do it. Said no card to activate. What nonsense this is. Why not just send us a card so we can use it. Put the card number in about 5 times and kept saying not activated. Do you have a solution. Thank you
[protected]@yahoo.com
Service
Every request I had and I had very reasonable requests, I got NO as an answer.
Card gets declined - sorry, we looked at your history and your card should work. But it didn't!
My daily limit is $1000, but even $565 got declined.
I asked to fix the limit issue - no sorry, we can't.
Asking a tracking number for the replacement card - no we don't issue tracking numbers.
Asking to replace plastic card with virtual, since there is no tracking and i don't want it to be lost in mail - the answer is no again.
I was offered no solution. This whole experience feels like im dealing with the fraud company.
I have over $1300 on my card left. Who knows how long will it take for me to recieve the card! Or if I even will be getting another card. I have no way of tracking it in the mail, and I'm worried that it won't come to me at all.
My balance and my purchase history disappeared from my account. It is like this card never existed. This whole scenario is very suspicious to me.
Desired outcome: I would like to be able to use my card for the daily limit $1000.I would like to have a tracking number of the new card mailed to me. And I would like to have a record of my balance and purchase history. I need to have a proof
Visa card
Absolutely ridiculous experience!
Got those cards as a company incentive and ever since I have issues with it.
I tried to make a purchase in the store and it got declined because my total exceed daily spending limit! I did not go over the amount I have on my card. No. I called the prepaid center and they told me to try a small amount. I did and again it got declined.
I tried online purchases for amount that is 3 times less than my daily limit and it gets declined again. I called the prepaid centre and again I was told, that it is not their fault. The card gets declined because the stores are not charging it properly. They see it as a cash back transaction and that is why it getting declined. How ridiculous this is!? Stores, that all they do on the daily bases, is charging different kind of credit cards, don't do it properly with this one!
My suspicion is that this is a fraud company, that relies on declining their card so after they expire they just keep the unused balance.
My Prepaid visa card
This company needs to be shut down and their cardholders should be compensated for what they've done to us with our payments. At least 2 years of fraud problems throughout our company! Everyone I work with has waited for their money and new cards and most have multiple times. We are pushing the company to switch providers. Never have we experienced these problems and now people like me counting on bonuses from headquarters are stranded without there money and fall behind on bills etc. My money is there for me but myprepaidcenter.com IS NOT! They say a new card helps, ok just wait 3 plus weeks (as if anyone can nowadays), but guess what you will have a wallet full of these cards because it wont stop. Save yourself from this awful experience that put me further in the rut that this money was taking me out of.
Scam. The cards never work
Just another scumbag company stealing money. None of the virtual cards ever worked
Desired outcome: For the cards to work
Prepaid card
Haven’t been able to use the card since I purchased it, it has now disappeared from my profile. As I am in the UK I am unable to contact the customer service team via phone. I think this company is appearing to be a scam and I have found people in the UK are unable to use the card anywhere so the only option this company has before I take things further is to refund me my money asap.
Visa Debit [ prepaid gift card ]
This was a gift card from my insurance company for taking their yearly evaluation. The card would not work and I finally was able to contact a representative and he told me that a computer mistake had been made and they would correct the error. About a month later they sent me a notice in the mail that they were still working on the mistake and would correct the error. I have had no more help from them. Thank you, let me know if you need more information.
Desired outcome: Fix the card.
I only want what is fair no more or less. Thank you for your efforts to fix this.
Same situation. UPMC issued a 30 dollar card and a 25 dollar card. When I called the number on the back of the card I was 'hit' with a recording stating the number was not in service and it continued as encouraging the info. About a variety of other services.
This is a Scam, put in informatin requested and it came up invalid expiration date. They just want your information. SCAM written all over it
How to get help with the BoughtMilk Settlement Payment
Hello, we are DigitalPay, the payment service provider for the BoughtMilk settlement case. Please be assured payments are legitimate, not a scam.
We understand some payees experienced difficulty in activating and using their virtual Mastercard. We deeply apologize for any inconvenience.
>
For all other inquiries, please contact customer service at [protected]@payments.boughtmilk.com.
Desired outcome: For all other inquiries, please contact customer service at [protected]@payments.boughtmilk.com.
If you have any issues activating or using your payment, PLEASE CALL CARDHOLDER SERVICES AT: [protected]
If you have any issues activating or using your payment, PLEASE CALL CARDHOLDER SERVICES AT: 833-249-7650
Wrong I have 3 different company settlement cards and none of them work. You are just lying to the public because you are stealing money
Boughtmilk Settlement
I received an email from Boughtmilk Settlement with a link to activate a digital prepaid card. I activated and it does not show up on their website. I have tried several different websites to use this card and each time it was either NOT RECOGNIZED or unable to use. Google Pay does not accept, MoneyGram does not accept. It is absolutely USELESS and a SCAM - the company charges $5.95 a month from balance if you don't use it each month - as it is a USELESS UNUSABLE card they will be getting all the money.
There are no customer service representatives at the numbers provided - it just places you back in a loop and never connects you to a person.
I have spent hours on this - beyond frustrating and so tired of EVERYTHING being a scam that only benefits the wealthy.
Desired outcome: I WANT THE $18.90 check FED EXd to me immediately. I will be calling the Texas AG to report this company and the judge that allowed this.
Gift Credit Cards
What a scam. I was sent a code to active, activated my account but now it won't let me access the card anymore with the code and it doesn't appear when I sign in with my email address? So this was a code where I could LOOK AT a theoretical $50 ONCE?
Also, you can only use the code for less than it's worth or the EXACT amount less - you can't use it up fully basically UNLESS, and this is obviously my recommendation, you buy a gift card to another store for the exact amount this is worth. That's what I was planning to do but looks like I'll never get this $50 anyway.
Companies that use these for rebates - TOTALLY SCAMMY. This is a breakage model. They're selling you something telling you you'll get "money" back but either you never actually get the money, or they know you won't be able to use all of it so they keep the difference. What [censored] - not to mention a waste. This doesn't exist to solve a problem or help anyone, just to create a worthless company that profits off lying and stealing.
Desired outcome: Give me 50 REAL DOLLARS
They are just thieves stealing money. They want you to jump through hoops until you give up
Virtual Card
I received a virtual MasterCard on my email. I activated it and everything. Why can't I add it to my Google pay or use it on online games to purchase play coins?
MyPrepaidCenter.com Reviews 0
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".
4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:
- The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
- Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
- Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
- Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.
Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.
No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.
Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.
MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.
Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.
No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.
MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.
Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.
You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.
Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.
No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.
No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.
MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.
No, MyPrepaidCenter only offers prepaid cards.
MyPrepaidCenter provides customer support through email and a toll-free phone number.
Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.
Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.
No, MyPrepaidCenter does not offer a loyalty program.
MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.
Overview of MyPrepaidCenter.com complaint handling
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MyPrepaidCenter.com Contacts
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MyPrepaidCenter.com emailsKent.Patterson@bhnetwork.com100%Confidence score: 100%Support
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MyPrepaidCenter.com addressState Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
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MyPrepaidCenter.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 09, 2024
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