MyPrepaidCenter.com
Reviews and Complaints

I received a Prepaid Mastercard® Virtual Account with a good amount of money and the card does not work and the customer service doesn't answer.

I can not use the card online or on my phone. I am living in the UK and my money is stuck in this type of Virtual Account.

I will aks help to the Actionfraud Police to get my money. Is not possible that a "Mastercard" doesn't work and the customer service they don't care.

Can log into their page, but can´t do anything there with my debit card, or to use the debit card anywhere. I got the card as a gift, but this gift don´t work in any shops. Tried Amazon, Google and several other sites to pay with this, but always declined...

Seems like they collect the money, but don´t provide. They also don´t have any real person service/support available for their customers.

We went and bought $646 cases of Bud Light for our friends and family and half of their rebates have been denied.
AB-2305 Offer save $10 on two cases of beer.
Tyler.[protected]@gmail.com- denied 3 rebates
Hester.[protected]@yahoo.com denied 1 rebate
[protected]@ymail.com denied 2 rebates

Got a virtual prepaid card and after redeeming the code and creating an account, still have no access to the funds.
Its like the card is inactive but when i try too activate it through the website, it shows number not known
Tried calling the help line and giving the card details and I get the same message: invalid card details.
Went through all the pages available and they all show invalid card details

Can you help me out?
Thank you

Activated card and tried to use it online at Amazon, ebay, Cabela's and Walmart. Now card has a expired it and I lost $100.

I don't understand why it was refused at all these sites. Seems pretty useless to me. Went to the retailer list on their website and tried a bunch. Pain in the [censored] to try them and have the card refused every time. When it is refused you on get a "try a different card" so no way to know actual problem.

Card seems like a scam. Must only work at the rare Unicorn website

I received a digital prepaid reward card, I have all of the information on the card, already activated it, and sadly I type wrong my password and I locked my account. I found a reset password option and I could change the password but the account is still locked and it says: "*This account has been locked. For assistance, please call Cardholder Services at the number on the back of your card"

This has been going on for days. I tried contacting support, and pressed every single phone option, and nothing helped, and there was no one to talk to.

I also see no email or any other way of contact. So, my $300 card is useless until I can get in contact with someone to help me actually use it. I have no choice but to temporarily give a very low rating to this company until I can get in contact and get this solved.

I have received rebate cards from Anheuser Busch and Budweiser that I cannot get to work. They have been activated and now your website and phone system cannot find them.

The customer service number is no help at all. You cannot actually speak to someone and the cards do not exist when I go to the website. Gift cards are not allowed to have an expiration date in our state regardless. Please tell me how I can get my money.

I have been using these type of rebate rewards in the past without any issues, but now nothing seems to work, I hope they will help me.

Steve

I called the Prepaid several times during the month of July 2020
_
1st time - you cannot find the customer service number.. only for activation or lost card

2nd time - the company rep couldn't find the information about my card.. they cannot located it in their system even after searching for debit card number, my name and address. The company rep was going to my case to the supervisor and generated a ticket # for my case. Ticket # was CS 2972504. The date this telephone conversation occurred was 07/10/2020

3rd time - few days later, I got a voice-mail message from the company to call them back

4th time - I called back at the number and was told my case is closed already.. only 3-4 days after I got the message!

The company rep was asking me irrelevant questions one after another. One such example is why I let the card expire and I must be the guilty one to let this happen.

I researched the company homepage and found this provision about expired card. Clearly there's a recourse but they don't want to go there and try to solve the matter contrary to the card agreement they drafted.. SEE BELOW

https://www.myprepaidcenter.com/site/visa-univ/standard/visa-terms

2nd paragraph dealing with
Post-Expiration Card Issuance Fee

"The Card will expire on the date on the front of the Card. However, the funds do not expire. After expiration of the Card, you may request issuance of a card with the remaining balance, minus a card issuance fee that will be deducted from the remaining balance. The Card must have a remaining balance in excess of the card issuance fee to be eligible to request issuance of a card. For specific card issuance fees please see log in or see below"

How I prefer the resolution of the matter.. I don't want the new card issued to me. I am afraid that the associated fee will be so exuberant that it will eat up whatever balance I have... In fact there is close to $ 250 balance remaining there. Instead a check to be cut for the balance and mailed to the address.

The mailing address:

Jihyun Lee
Mona's Cosmetics
12 Sylvan Avenue
Englewood Cliffs, NJ 07632

The card agreement
https://www.myprepaidcenter.com/site/visa-univ/standard/visa-terms

2nd paragraph it says
Post-Expiration Card Issuance Fee

"The Card will expire on the date on the front of the Card. However, the funds do not expire. After expiration of the Card, you may request issuance of a card with the remaining balance, minus a card issuance fee that will be deducted from the remaining balance. The Card must have a remaining balance in excess of the card issuance fee to be eligible to request issuance of a card. For specific card issuance fees please see log in or see below"

I received two virtual awards via a Sprint promotion for $100 each. Unfortunately, the Mastercard debit cards both have an expiration date of 03/2020. Like other complainants, I've tried calling the phone number listed to get an extension. Unfortunately, you cannot reach a "live" person and are stuck in their automated phone tree (which is of no help). What can I do at this point? I need the $$$ b/c of this current Covid-19 crisis.

I received 2 cards as part of a rebate program. I have not used the cards because I have not been out shopping during the pandemic. Both cards expired june 2020. I want to find out how to get the expiration date extended on these. The customer service number is a joke. You cannot actually speak to someone and the cards do not exist when I go to the website. Gift cards are not allowed to have an expiration date in our state regardless. Please tell me how I can get my money.

Activated card and tried to use it online at Amazon, ebay, Cabela's and Walmart. Now card has a expired it and I lost $100.

I don't understand why it was refused at all these sites. Seems pretty useless to me. Went to the retailer list on their website and tried a bunch. Pain in the [censored] to try them and have the card refused every time. When it is refused you on get a "try a different card" so no way to know actual problem.

Card seems like a scam. Must only work at the rare Unicorn website

My name is Denise Ogden I bought tires from general tires and was supposed to get a 50.00 dollar rebate. After much calling about my rebate [around 3 months] they finally gave me a tracking number and said they sent my rebate. I never got it and when you try to find anything out they give you a number with no one to talk with and a recording! My rebate tracking number is [protected] and my email is [protected]@gmail.com my address is 6920 south 34 street in lincoln nebreaska 68516... I would appreciate my 50.00 rebate.

I sent an email to Mr. Kent Patterson concerning the Anheuser Busch prepaid Mastercards that I have received and have been unable to check balances on. Would like to have a response please. My son told me that he also received a $25 A-B prepaid Mastercard and he kept getting same message that his activation could not be completed. What is going on with MyPrepaidCenter.com

I purchased an Apple iPhone through Visible Cell phone service back in December 2019 and was told I would receive a $200 reward gift card. After multiple calls - I was told it was delayed - I finally received it end of February . I have never been able to full activate it and whenever I have tried to contact someone I am unable to get someone live. I put the card aside, as I was very ill. I have now recovered and tried to re-engage and notice that it expired. That is against the law in the state of Wisconsin. Gift cards and reward cards can not expire in less than one year upon issue. I would like a new card issued ASAP for the full amount of $200.00 Melinda Wilson. Please contact me at my email address of [protected]@gmail.com or

i bought my tires at Discount Tires in Irving, Tx. summer of 2019..

i received a rewards card of 81.00. and i just found out that i never used the card.
so i tried using the card last week and somehow its been expired.
i earned them points for my tire purchase.
i think i should have not of lost them.
the store pushed me into buying all 4 tires for the better deal.
please advise.
thanks

My wife qualified for a $100 gift card from Visible from a promo called Party Pay. She qualified after 2 months of premiums were paid.
She received a redemption code F3NUVUD76Y and entered it correctly for the reward card.
She received a tracking number of [protected] which said it shipped on June 23, 2020. At this point she has not received her reward card.
I believe this to be only an internal company tracking # as nobody can tell me which carrier was used.
Visible will only tell me to contact their prepaid partner Blackhawk Network at [protected] which is nothing but an automated voice loop and you can never talk to a person about your issue.
Can you please help?

I have 2 cards, one for $200 and one for $500 for purchasing $15, 000 in hvac equipment.

I was never able to register my card numbers... And now when I pull them out again to try to use them, they have expired!

I didn't even have these cards that long (a few months) and think they should not expire so soon. Even so if the actual card expired, the monies should still be available to use.

How do I go about getting my monies available to use?

There are no living breathing people to talk to in order to get an answer about anything.

I was refunded by Amazon and given a confirmation number on July 6, 2020 of $61.08. My Visa card is not showing the refund and your company says it will take 3 months for them to decide if they will give me the refund that Amazon has already paid. My case number is Case# DS0066854. Why does it take three months to give me money that Amazon has already refunded?

I have a prepaid card that expired in January 2020. I followed the FAQs and I can't get ahold of customer service. How do we get an extension? We were cleaning out some drawers and found this card. All I want is to be able to use the funds that are on this card. I want to use this card to make purchases but am not able to use because it is expired.

[protected]@gmail.com

Received card, registered card, planning on using card, then the pandemic hit, I work in the medical field, my job took away our personal time and required us to work except for our days off, at no point did I think about buying anything except food and necessities the last 3 or 4 months, just picked up prepaid card to find out it had expired, why do the card only last a few months and where do the money go after it expires? Everybody I know was required to stay in and don't go out except for necessities, these crooked expiration dates should not have been enforced during a freaking pandemic that's still raging to this day!