Neighborhood Assistance Corporation of America [NACA] review: Bad service 50

While complaints about NACA are not frequent, we are greatly concerned when
one shows up on this site. History has shown that almost without exception,
there was no attempt on that part of the person making the complaint to contact
NACA management to voice their concerns before simply airing their grievance
here.

We recognize that no matter how hard we may try, there will be occasional
problems at NACA just like any other company or organization. Our counselors
continually carry a heavy workload and problems will naturally occur no matter
how hard anyone tries.

However, if you are having a problem with NACA services or any individual
in NACA, our management wants to know about it. It is impossible to resolve a
problem we do not know about. Not reaching out to other NACA resources not only
prevents your concerns from being addressed, but prevents us from knowing that
the problem even exists.

The fastest and easiest way to contact NACA regarding your concerns is
through the NACA Member Services Department. This team is specially focused on
answering questions and resolving problems for our members. You can reach NACA
Member Services by phone anytime Monday through Friday 8:30 am to 5:30 pm
Eastern Time at [protected]
or
service@naca.com.

It is our intent to resolve every problem we possibly can for our members as we continually work toward improving and expanding our services. Tens of thousands of families have become homeowners and over a quarter million have
had their homes saved through NACA during our 26 years of existence. Contacting
NACA with your concerns rather than posting on this or any other website will go a long way toward helping you reach your goal of affordable home ownership and our goal of making home
ownership possible for as many people as possible.

naca lies some people working inside of naca are discriminating people who are non Christians people who are atheist and muslims they tamper with your name adding or taking letters from your name creating problems with you and the lender so you can not close causing you to lose your home you are trying to purchase and loose earnest money also they discriminate againt people on SSI never use naca unless its your last hope and don't use it then

First and foremost, the person posting the above message has deliberately created it falsely using the name of a NACA staff member in order to hide their own identity. This alone of course seriously undermines the credibility of this post.

NACA in no way practices discrimination against anyone based on their religion, race, nationality, gender preference or any other reason. We have helped tens of thousands of people of all descriptions become homeowners, and more than a quarter million save their homes from foreclosure through our Home Save program. This information is in fact tracked by HUD to insure that all people who walk in NACA’s door are treated equally and fairly. Likewise, under federal law, one’s source of income, as long as it is legally obtained, cannot be used as a reason to deny credit of any type, including mortgages.

If the real author of this message has any evidence to prove their claims, they are welcome to bring their proof to me personally or even to HUD officials for investigation.

Tim Trumble
Online Operations, NACA
ttrumble@naca.com

NACA has saved more than a quarter million homes from foreclosure since the start of the mortgage crisis, all absolutely free of charge. Even today, NACA continues to obtain mortgage modifications for thousands of homeowners thanks to the legally binding agreements we have will all the major servicers as well as Fannie Mae and Freddie Mac. It is unfortunate that we have not been able to save every single home we have fought for, but more than 50% of the homeowners who come to a NACA event receive a mortgage modification on site and long term roughly 80% are helped.

For many homeowners, the fight was drawn out and difficult, especially through 2010, before the banks began to realize that modifying loans was a far better solution than foreclosure for everyone concerned. We actually have seen cases that took two and even three years, but through sheer patience and persistence, the homeowner prevailed and with NACA's continuing advocacy, saved their home.

Many people had no idea how to react to the situation when they fell past due on their mortgage even though their hardship was through no fault of their own. Some thought a modification was a quick and easy procedure, when it often was anything but that. Others took the bank's efforts as a personal attack on them specifically rather than a soulless corporate entity going through a standard business procedure that placed the company above the homeowner. Others could not stand the stress and simply walked away, creating what came to be known as "zombie foreclosures", which only made the situation worse for themselves.

Through all of it, through the jammed phone lines, the blocks-long lines at our events that filled basketball arenas and convention centers for days at a time, we always told homeowners that as long as they were willing to fight for their home, so was NACA. The overwhelming numbers of people who have asked NACA for help over the years did create demand that was very taxing on our resources, especially in the early years of the mortgage crisis. But more than 250, 000 homes are safe today as a result of NACA's efforts.

Even now, NACA continues to change the face of mortgage lending with the game changing 15-year Freedom Loan we introduced last September and the historic Detroit Neighborhood Initiative, which will rebuild Detroit neighborhoods with fixed below market rate loans that will include renovations to Detroit homes through a mortgage program never seen before in American history. More than 5000 people attend the very first workshop alone for this new program which will create thousands of new homeowners in Detroit as well as new jobs and a badly needed boost to Detroit's local economy.

Just as no individual is perfect, no organization is perfect. NACA is continually looking for new ways to improve our procedures, such as the Remote Counseling Program to help thousands of homebuyers qualify for America's Best Mortgage more quickly, our national hiring campaign to increase our staff in every NACA office to help meet the growing demand for our Purchase Program, and even the re-design of our website to make it easier to navigate.

We are even entering new areas in the fight for economic justice, especially the student loan crisis which is keeping millennials from becoming full participants in the American economy and threatens a new economic downturn if not resolved quickly.

NACA has fought for the American homeowner for more than a quarter-century and will always work toward making the American Dream of home ownership a reality for everyone possible.

NACA lures people in with the no money down Incentive! You would think that would make your Home buying process a bit simple and less stressful NACA and the communication is HORRIBLE, you as a member must stay on top of what you want done! Calling, emailing everyday if need be counselors often go by this is a non profit so we are over worked and understaffed not sure how true that is but the whole NACA is free thing isn't quite as true as it seems you as a member are responsible to pay a $20 membership fee annually, you also must pay for a credit check every 90 days.

I have been in the program for a year I just got approved BIG WASTE OF TIME! sure I saved money in ways.. I can't put my finger on it but I do feel I will have to pay that forward elsewhere as if there is a fine print or catch 22 somewhere we'll see
Also since day one you are told NACA is a statewide program you can buy a house in another state which is what my plan was I gave my counselor the zip code to the area that I would be relocating to and explained why I would be relocating never once was this an issue NOW that I am approved and have been approved for three weeks I still have yet to receive my approval letter in which I need to make offers on a house.. I also only have a 90 day window to find a house I have not received my approval letter because I have not been assigned and MLO when contacting the office in the area in which I wish to relocate I am told I need to be a resident in the state...? Why wasn't I told this info long ago? perhaps I would have moved at the start of the program.. Now I'm left picking up pieces after I have been approved
I myself don't recommend this program to anyone, I understand their principles and believe in the ways they make sure you can afford your home but it's more of a headache than a help maybe if they were more organized it wouldn't be such a waste

Your statement, “I do feel I will have to pay that forward elsewhere as if there is a fine print or catch 22 somewhere” indicates that your skepticism is most likely causing you to be your own worst enemy. For instance, it’s clear that you have misinterpreted something with your statement, “when contacting the office in the area in which I wish to relocate I am told I need to be a resident in the state”. The fact is that hundreds of families have relocated to other states using the NACA program.

We are sorry that you feel frustrated with the NACA process, but there are multiple channels through which you can seek help with problems or concerns that are far more productive than posting on a website that has nothing whatsoever to do with NACA. Please call NACA Member Services at [protected] or send me your name and NACA ID number at the email address below so I can review your file and properly advise you.

Tim Trumble
Online Operations, NACA
ttrumble@naca.com

Atlanta, GA
NACA Customer

Your comments resonated with me. I used NACA in 2006 and the process was not as convoluted. I understand that it is important to screen customers to ensure that they are good candidates for a mortgage, but customers should not be subjected to emotional abuse and trauma, simply because NACA has established a flawed system that is deliberately designed for most people fail. There is absolutely no question in my mind that the majority of NACA applicants start the process hopefully and walk away disillusioned, physically, mentally and emotionally exhausted without completing the process.
I attended a workshop on June 10, 2017, but NACA misplaced my paperwork. After not hearing from NACA for several months, I ventured into the office in December, 2017 to schedule a meeting. My meeting was scheduled for January, 2018. Of course, due to this delay interest rates rose from 3.125 to 4.25. This means nothing to folks at NACA, but everything to a potential home buyer. Interest rates affect affordability. The first thing I realized is that most NACA employees are not bad people, but they are overwhelmed and overworked. Consequently, the customer suffers. I had the most amazing Mortgage Counselor who actually worked hard to get me qualified and was a great person. He tried his best to process my application quickly, but his ability to expedite the process is hindered by overwork and the bureaucratic quagmire. Due to sheer lengthiness process, the homes I was interested in purchasing rose by $4, 000 from January to March. Watching rising interest rates and home prices, caused my blood pressure to rise, sleepless nights and weariness. It is overwhelming, because there is nothing that you can say or do to truly expedite things at NACA. This is inexcusable. In 2018, when technology affords most financial institutions the ability to refine and speed up processes to benefit the customer, NACA's process undermines the customer and is slower than ever. I never dreamt that buying a home would have negative health consequences, but at NACA it does. The process just takes a toll. And this is coming from someone who furnished every requested piece of paperwork and learned that my qualification process was one of the fastest.
After I qualified, I felt elated, but this elation was short-lived. I was unprepared for another hurdle. Another emotional jolt came when I was assigned a new Mortgage Counselor; NACA now has MC’s who handle the home buying phase. This is someone who you have no relationship with and in my case, the new MC is totally detached and unconcerned. It is natural, because I’m a stranger to him. He does not respond to emails, and rightfully so, because he just doesn't care about you the way the previous MC with whom you’ve established a relationship. One MC should handle the process entirely, which is how it was in 2006. At this stage, there should be a relationship with the MC. People who feel empathy and connection to other people want to help them and the opposite is true for those who are disconnected.
I just attended the Home Buying workshop last week and ventured out to view homes. While attempting to make an offer over the weekend, I realized that nothing could happen over the weekend. I sent emails, realizing that I wouldn't be able to make contact until Monday. Even on Monday morning, there was no response. It required a fourth email before my new MC responded.
Because of the nature of the NACA process, I can foresee that a roadblock or hurdle will be introduced. The MC mentioned in an email that HOA fees could possibly force me to go through the qualification process again.
To NACA, we are just numbers, not people. They parade around success stories, but fail to address the problems and horror stories. Complaints mean nothing to NACA.
Some of their employees are arrogant and constantly say, “NACA has the best mortgage product, everybody wants us.” While it is an excellent product that people desire, there shouldn’t be a take it or leave it attitude. The very people NACA purports to help are battered by the system. It is actually sad that a product that is supposedly meant for good, wreaks so much havoc on so many lives. Other non-profits, like Habitat for Humanity offer great products and are very focused on offering great customer service.
Systemic mistreatment of people is inexcusable.

Continuous issues with their web portal not accepting files. Validation Issues. The Costumer Services is Hit or Miss.