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CB Nail Care Nail Palace hard selling and unethical tactics
Nail Palace

Nail Palace review: hard selling and unethical tactics

K
Author of the review
6:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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Went to the Parkway Parade outlet on 21 January 2020 for a gelish manicure and pedicure. The hard selling tactics by 3 manicurists and their manager were horrible. I ended up signing some package that included fungi treatments. Truly regret my decision to succumb. Should have just walked away from the outlet when they started to hard sell. One of the manicurists even used her pregnancy to soften my stance. I felt truly coerced into it and do not wish to continue the package. After reading all these complaints, I realised I am not alone in this experience. On one hand, I have to go back to utilise my package but on the other hand I feel so uncomfortable and won't be able to relax when I am there - knowing that they will be badgering me to sign a package. I would like a refund of the remaining package.

Jan 29, 2020 8:13 pm EST
Nail Palace customer support contacts
Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

File a complaint Write a review
Dear customer,

We would like to sincerely thank you for the patronage of our company. We appreciate and noted in your feedback.

Kindly provide us your name and your phone number to our email at cs.nailpalace@gmail.com for further clarification.

We have highlighted this issue to all our staff to avoid such unhappiness in the future. We have also re-educated the staffs to provide you with better services with less or no pressure for you to continue to enjoy the services.

We look forward to serving and pampering you again at Nail Palace. Again, we highly appreciate your feedback as it will assist us in making our best attempt in regaining your confidence in our company.
Update by KM2405
Jan 30, 2020 4:50 am EST

Hi there

I have sent an email to you yesterday as well. But will send again.

Update by KM2405
Feb 14, 2020 2:12 am EST

Nothing resolved except for the standard apology given to all that complained. Have asked for 50% refund ( which is way less than what I deserve to get back) but I truly do not want to go back to this place for any of their services.

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  6. Nick
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    Nov 21, 2024
Nail Palace Category
Nail Palace is ranked 16 among 21 companies in the Nail Care category