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I have been with Nail Palace for years, and without fail your manicurist is so "enthusiastic" to sell me or upgrade my packages even though I still have ample left. That's the reason why I'm "stuck", I couldn't terminate or just leave it as it costs thousands of dollars for the packages !
Even though I still have packages there, I had stopped visiting the CcK outlet since Jan 19 for fear of facing your hardcore sales team however I went again recently 21/12/19 as I think I should clear the packages instead of letting gone to waste.
I was wrong again! Like other complaints you had in your review same type of strategy used - dry feet, hard skin, etc . End up I need to pay $1990 instead of one try of $598.
I'm very unhappy with your services, I'm there to treat and pamper myself not to feel stress up and victimized by your sales team. If I need anything I will ask, don't need to tell me what to do. I know what I want and need!
To addon, even though with so many branches, it is not as per what your staff told me, can visit any branch. It come with a price !you staff at other branch want to sell my stuff! for what !I'm already customer of another branch! An example,
I visited on one occasions to Tiong Bahru branch for soak off services which is in my package, it's only a soak off request, the manager there too try to persuade me to buy stuff. After I turned down, it a wish washy job done! What service is this ?
Seriously please look into your services, that's not the way to do business.
I believe my visits or purchased are recorded in yiyr system, please validate from there.
Do not close this case till you provide me with a satisfied explanation and cancel the recent purchases and also assurance that such thing will not happen again on my next visit. I still have last 4 sessions and credit balances .
I want resolve this with a satisfactory solution.
1) cancel my purchase on 21/12/19, I will make the one time payment of $598.
2) assurance that I can clear whatever packages there and credit in a fair dealing. I don't want to be ‘cornered' to continue with you.
the purchase I did on 21/12/2019 @ CcK invoice no. 09B-0001864.
I have taken my time to write this feedback, do take this seriously.
Hi
Thank you for your response. I was expecting call from your CS team after I have lodged this compliant thru this platform, instead of checking with your staff, you request for information which already in your record. Did you actually put in effort to resolve each individual case ?
“As we are committed to provide customer service to the highest standard, we take this issue very seriously. Kindly forward these information including your phone number to our email at cs.nailpalace@gmail.com for our further clarification.”
I don’t see your commitment and sincerity to resolve this issue.
You are able to find my contact by putting efforts to read my message again. didn’t I provide you with my date of my visit to your outlet as well as the invoice number.
Attached here again, please trace from here!
“purchase I did on 21/12/2019 @ CcK invoice no. 09B-0001864“.
Hope to hear from you soon
Well, that’s the problem .
I already said I don’t wish to sign that package at all hence am very unwilling to sign off that clause “stating not refundable...” can you do something about this, else I would not spent time writing this !
I already stated my requirements earlier on how I want this to be resolved . Please look into it again .
Thanks & regards
Your staff called me during my lunch meeting,
I told the caller to call me back after 2pm, no one call me back since then and I have been waiting for your staff call back since 2pm.
Why did you say that you can’t reach me via phone, please validate with your staff on the facts before putting such remarks!
Hi
Any updates after we spoke on Friday?
The complaint has been investigated and resolved to the customer's satisfaction.
Went to the Parkway Parade outlet on 21 January 2020 for a gelish manicure and pedicure. The hard selling tactics by 3 manicurists and their manager were horrible. I ended up signing some package that included several fungi treatments. Truly regret my decision to succumb. Should have just walked away from the outlet when they started to hard sell. One of the manicurists even used her pregnancy to soften my stance. I felt truly coerced into it and do not wish to continue the package. After reading all these complaints, I realised I am not alone in this experience.